---
description: Detailed reviews on Focus Desk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Focus Desk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Focus Desk Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Focus Desk](/software/105823/focus-desk)

# Focus Desk

Canonical: https://www.getapp.ca/software/105823/focus-desk

> Focus Desk is a cloud-based service desk \& issue ticketing solution which allows users to assist clients through multiple communication channels simultaneously
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Overview

### Key benefits of Focus Desk

 Administrators can define consultants’ working hours, message templates, SLA levels, and the types, statuses, and priority of inquiries.

 Multiple inquiries from the same client which apply to a single case can be grouped to simplify issue tracking.

 Customers can be contacted via phone, SMS, email, and chat, and users can switch between communication channels at any time.

 Managers can view information on consultants’ productivity in real time, monitor the length of time required to resolve each case, and how much time the consultant spent working on each inquiry.

 Alerts can be individually customized to remind users of upcoming inquiry response deadlines.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Focus Telecom
- **Location**: Warsaw, Poland
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Pricing is based on the number of active users. Quotes are available on inquiry.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Polish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Poland, United Kingdom, United States

## Features

- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- Workflow Management Software

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.ca/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Smart system" — 5.0/5

> **Wojciech** | *January 12, 2017*
> 
> With the Focus Desk system, there was a significant increase in the number of issues closed within 48 hours, the phone channel service got faster and more efficient, and general service quality went up. The implementation was quick, we have Focus Telecom technical support on hand when needed, and the system itself is very intuitive.

## Links

- [View on GetApp](https://www.getapp.ca/software/105823/focus-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/105823/focus-desk> |
| de-AT | <https://www.getapp.at/software/105823/focus-desk> |
| en | <https://www.getapp.com/customer-service-support-software/a/focus-desk/> |
| en-AE | <https://www.getapp.ae/software/105823/focus-desk> |
| en-AU | <https://www.getapp.com.au/software/105823/focus-desk> |
| en-CA | <https://www.getapp.ca/software/105823/focus-desk> |
| en-GB | <https://www.getapp.co.uk/software/105823/focus-desk> |
| en-IE | <https://www.getapp.ie/software/105823/focus-desk> |
| en-NZ | <https://www.getapp.co.nz/software/105823/focus-desk> |
| en-SG | <https://www.getapp.sg/software/105823/focus-desk> |
| en-ZA | <https://www.getapp.za.com/software/105823/focus-desk> |
| es | <https://www.getapp.es/software/105823/focus-desk> |
| es-CL | <https://www.getapp.cl/software/105823/focus-desk> |
| es-CO | <https://www.getapp.com.co/software/105823/focus-desk> |
| es-MX | <https://www.getapp.com.mx/software/105823/focus-desk> |
| fr | <https://www.getapp.fr/software/105823/focus-desk> |
| fr-BE | <https://fr.getapp.be/software/105823/focus-desk> |
| fr-CA | <https://fr.getapp.ca/software/105823/focus-desk> |
| nl | <https://www.getapp.nl/software/105823/focus-desk> |
| nl-BE | <https://www.getapp.be/software/105823/focus-desk> |

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