About ClubWorx
Clubworx is a scalable club management solution for gyms, fitness studios, golf clubs, martial arts centers & bootcamps. With features for member management, remote class booking, and attendance tracking, Clubworx is ideally suited to class-based gyms and studios.
With Clubworx, clubs can create and manage online forms and contracts; schedule classes; accept bookings; track member attendance; set automated billing; and more. Member and prospect tracking features combined with an in-app email and SMS platform enable clubs to nurture relationships with clients and prospective clients, and encourage their continued participation in club activities. The solution can be customized to match the branding of clubs, and even includes tools for setting up and maintaining a native, custom website.
Clubworx provides simple, intuitive online bookings and reliable, automated payments for clients. Whilst the solution can be simple to start with, it's powerful enough to scale with a growing business. There is no limit to the number of members, classes or bookings that can be managed with Clubworx, making it a good choice for small gyms, bootcamps, and class-based studios looking for a software that will scale up as they grow.
Key benefits of ClubWorx
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Flexibility ideal for a Flexible Personal Training Studio
Reviewed on 2018-08-14
customer service are very receptive and patient, they don't hound you like other software companies...
customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!
Pros
I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.
Cons
Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.
Response from ClubWorx
HI Stephanie,
Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)
Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.
Kind regards,
The Clubworx Team.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Always improving and listening to feedback
Reviewed on 2019-09-13
Switching to ClubWorx remains as one of the best decisions we made. The software is constantly...
Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well. They listen to, and, most importantly, act on feedback and feature requests from business that use the software. It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times. Gives you faith in the theory that if there's enough need for a feature and enough people speak up about the need, that there's a high chance that it'll happen one day.
Since switching to ClubWorx we have slowly been able to reduce the number of additional systems we use which is making life easier all the time for us and our staff. To be able to have most things "under one roof" is hugely beneficial to us. From a practical point of view and also from a financial one too.
Whenever I've put in a support request I've had a prompt, polite and helpful response. I don't feel that we've ever been fobbed off or lied to, and certainly not made to feel like we've asked silly questions.
Pros
That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.
Cons
If I'm having to do some work on my mobile phone it's not the most user friendly experience!
Response from ClubWorx
Hi Nicola,
Thank you so much for taking the time to review Clubworx. We really appreciate your ongoing support and are glad that we have been able to assist your business. As always, we look forward to hearing your ongoing feedback for years to come!
Have a fantastic day,
Team Clubworx
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Terrible System
Reviewed on 2020-07-28
Terrible
Terrible
Pros
Nothing No Customer Service they are based out of the country
Cons
They are based out of Australia and have no customer service available
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very good!
Reviewed on 2022-05-10
Clubworx has really helped to keep track of my members (who's attending, who's not, who's ready for...
Clubworx has really helped to keep track of my members (who's attending, who's not, who's ready for grading etc) and organise and collect payments. Most importantly the team have been great to work with and they are constantly improving the product
Pros
Member/prospect management
Grading management
Automations - emails, processes
Finally has a member app! (has/had a mobile website which worked fine when I started out but as my club grew I found an app made more sense)
Australian based support who are generally very good
Responsive to product ideas/suggestions/feedback
CEO is very in touch with the product and customer feedback
Zapier integration
Cons
Reporting function is good but higher level analytics/insights is still a work in progress
Reasons for Switching to ClubWorx
had the right combination of features, scalability and price point (this was 5 years ago so features in clubworx and other platforms has changed since then, but I'm often scanning the market and Clubworx is still holding up well)- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We are Happier with Clubworx than our previous software
Reviewed on 2019-05-22
We have been happy with the software and responsiveness of customer support. I can and would...
We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.
Pros
Client scheduling thru the member portal has been seamless.
ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking.
The 4 week billing cycle has helped increase our annual income verses monthly billing
One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.
Cons
It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software
Alternatives Considered
MindbodyReasons for Switching to ClubWorx
Price. Customer Service. Options available with the softwareResponse from ClubWorx
Jim,
Thank you for taking the time to leave this review. We're really happy to hear that Clubworx has had such a positive impact on your business.
We are constantly working to improve everything we do and we appreciate your honest feedback.
We're looking forward to supporting you!
Ian.
ClubWorx FAQs
Below are some frequently asked questions for ClubWorx.Q. What type of pricing plans does ClubWorx offer?
ClubWorx offers the following pricing plans:
- Starting from: A$109.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Clubworx offers a free plan for businesses with under 20 active members/students. We offer paid plans starting from just $109 per month (annual upfront payments available at a 20% discount). Your first month (trial period) is free!
Q. Who are the typical users of ClubWorx?
ClubWorx has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ClubWorx support?
ClubWorx supports the following languages:
English
Q. Does ClubWorx support mobile devices?
ClubWorx supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ClubWorx integrate with?
ClubWorx integrates with the following applications:
ActiveCampaign, Constant Contact, GoCardless, Google Forms, Keap, Mailchimp, Meta for Business, Squarespace, Stripe, Typeform, WordPress, Zapier
Q. What level of support does ClubWorx offer?
ClubWorx offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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