Microsoft Bookings

Online appointment scheduling for small businesses

About Microsoft Bookings

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Microsoft 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.

Pricing starting from:

US$6.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Microsoft Bookings

Key benefits of Microsoft Bookings

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United Arab Emirates, Argentina, Austria, Australia, Belgium , Brazil, Canada, Switzerland, Chile, China, Colombia, Costa Rica, Germany, Denmark, Dominican Republic, Ecuador, Spain, Finland, France, United Kingdom, Ireland, Israel, India, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, New Zealand, Panama, Peru, Portugal, Sweden, Singapore, United States, South Africa

    Supported Languages

    Chinese, Dutch, English, French, German , Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish, traditional Chinese

    Pricing starting from:

    US$6.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Microsoft Bookings

    Images

    Microsoft Bookings Software - Microsoft Bookings mobile app
    Microsoft Bookings Software - Microsoft Bookings appointment booking
    Microsoft Bookings Software - Microsoft Bookings business and customer information
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    Microsoft Bookings Software - Microsoft Bookings mobile app
    Microsoft Bookings Software - Microsoft Bookings appointment booking
    Microsoft Bookings Software - Microsoft Bookings business and customer information

    Features

    Total features of Microsoft Bookings: 24

    • Access Controls/Permissions
    • Appointment Management
    • Appointment Scheduling Software
    • Availability Indicator
    • Availability Management
    • Booking Management
    • Calendar Management
    • Calendar Sync
    • Client Database
    • Confirmation/Reminders
    • Customizable Branding
    • Email Management Software
    • Email Reminders
    • For Salons and Spas
    • Mobile Access
    • Online Booking
    • Real Time Notifications
    • Real-time Updates
    • Recurring Appointments
    • Reminders
    • Reservations Management
    • Self Service Portal
    • Third Party Integrations
    • Website Integration

    Alternatives

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    Google Calendar

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    Reviews

    Overall rating

    4.4 /5
    (92)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support Software
    4.1/5

    Already have Microsoft Bookings?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 92
    Lilians
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Very efficient to manage work appointments, fast and novel.

    Reviewed on 6/17/2018

    It has allowed me to organize, plan and manage appointments in a completely different way, since it...

    It has allowed me to organize, plan and manage appointments in a completely different way, since it is very practical and speeds up work noticeably.

    Pros

    Program appointments in a different way, allows you to customize and perform them from anywhere online with efficient management tools available hours and automatic confirmations, also allows you to incorporate ads that are considered of interest and reprogramming is another fundamental function, also offers alternatives to enter appointments manuals of the people who booked by phone, so I think it is a tool worth using. What I like most about this tool is that it has an application for the cell phone that allows real-time communication with the aforementioned person to maintain contact and exchange any information that is necessary before or after the appointment.

    Cons

    This is limited for users who have Office 365, which is a bit expensive package, but I think it's worth paying.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Microsoft Bookings is Essential to My Business

    Reviewed on 3/12/2021

    I have completely gone hands-off with scheduling my time. I just check my calendar every day and my...

    I have completely gone hands-off with scheduling my time. I just check my calendar every day and my time with customers is already arranged. I just join the meeting at the time required.

    Pros

    This software has completely removed me from the need to schedule my time with customers. I used to have to reach out to each new customer directly and deal with finding time on my schedule that worked for them. I also had to deal with different time zones which made this task even more difficult. I especially like that it builds in downtime between my calls with clients. This gives me the flexibility to prevent back-to-back meetings without having to manage it myself.

    Cons

    I do wish the software would allow me to create a single SKU and allow the customer to book 1 hour, 2 hours etc rather than having to create a SKU for each number of hours.

    Brent
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 5.0 /10

    Very niche product - not for "general" business use.

    Reviewed on 6/21/2022

    Pretty frustrating. There seemed to be a lot of potential. We used Bookings to schedule an online...

    Pretty frustrating. There seemed to be a lot of potential. We used Bookings to schedule an online client event with team members. We managed to make it work, but during the process realized this product is almost specifically designed for a "Hair Salon" type booking structure.

    Hopefully there will be iterations to make this work more for general business use.

    Pros

    Integration with Office 365, price, booking pages
    Some of the scheduling features

    Cons

    Cannot get a "bookings" link for an individual
    Cannot have a bookings option that requires specific people (two or more) - you can only do "OR", not "AND" combinations.

    Alternatives Considered

    Calendly

    Reasons for Switching to Microsoft Bookings

    We wanted to integrate the entire team (all on Office 365) without the added licensing costs.
    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Microsoft Bookings is a indispensable tool to life organization

    Reviewed on 5/12/2021

    My overall experience by using this software is very positive, improves a lot my organization daily...

    My overall experience by using this software is very positive, improves a lot my organization daily and I don't have to worry about repetitive scheduling in my meetings.

    Pros

    The integration with Outlook is the best way to optimize my calendar with the other people who use Microsoft Bookings and is easy to schedule some meetings, for example, without the risk of repetitive scheduling.

    Cons

    I think that the app installed on the mobile phone has to be improved, it doesn't work very well...crashes all the time...but the tool by using the website (online) works very fine and I only have compliments about it.

    Verified Reviewer
    Overall rating
    • Industry: Medical Devices
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Schedule/booking meetings with customers

    Reviewed on 6/21/2021

    To set, meet and collaborate with other customers to serve them on the best side.

    To set, meet and collaborate with other customers to serve them on the best side.

    Pros

    It is easy to add customers and their calendars to set up future meetings.
    Cross organizations tool.

    Cons

    Many times i need the customer exactly details and sometimes it is not reachable.

    Showing 5 reviews of 92 Read all reviews

    Microsoft Bookings FAQs

    Below are some frequently asked questions for Microsoft Bookings.

    Microsoft Bookings offers the following pricing plans:

    • Starting from: US$6.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Microsoft Bookings is currently available as part of Microsoft 365 Business Premium subscriptions.

    Microsoft Bookings has the following typical customers:

    2-10, 11-50, 51-200

    Microsoft Bookings supports the following languages:

    Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish, traditional Chinese

    Microsoft Bookings supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Microsoft Bookings integrates with the following applications:

    Google Calendar, Microsoft Outlook, Microsoft Teams

    Microsoft Bookings offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Microsoft Bookings.