Microsoft Bookings

Online appointment scheduling for small businesses

About Microsoft Bookings

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Microsoft 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.

Pricing starting from:

US$6.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Microsoft Bookings

Key benefits of Microsoft Bookings

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United Arab Emirates, Argentina, Austria, Australia, Belgium , Brazil, Canada, Switzerland, Chile, China, Colombia, Costa Rica, Germany, Denmark, Dominican Republic, Ecuador, Spain, Finland, France, United Kingdom, Ireland, Israel, India, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, New Zealand, Panama, Peru, Portugal, Sweden, Singapore, United States, South Africa

    Supported Languages

    Chinese, Dutch, English, French, German , Italian, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese, Turkish

    Pricing starting from:

    US$6.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Microsoft Bookings

    Images

    Microsoft Bookings Software - Microsoft Bookings mobile app
    Microsoft Bookings Software - Microsoft Bookings appointment booking
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    Microsoft Bookings Software - Microsoft Bookings mobile app
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    Microsoft Bookings Software - Microsoft Bookings business and customer information

    Features

    Total features of Microsoft Bookings: 24

    • Access Controls/Permissions
    • Appointment Management
    • Appointment Scheduling Software
    • Availability Indicator
    • Availability Management
    • Booking Management
    • Calendar Management
    • Calendar Sync
    • Client Database
    • Confirmation/Reminders
    • Customizable Branding
    • Email Management Software
    • Email Reminders
    • For Salons and Spas
    • Mobile Access
    • Online Booking
    • Real Time Notifications
    • Real-time Updates
    • Recurring Appointments
    • Reminders
    • Reservations Management
    • Self Service Portal
    • Third Party Integrations
    • Website Integration

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    Reviews

    Overall rating

    4.3 /5
    (82)
    Value for Money
    4.4/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.1/5

    Already have Microsoft Bookings?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 82
    Mark
    Overall rating
    • Industry: Higher Education Software
    • Company size: 201-500 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Vital for distributed teams with multiple systems

    Reviewed on 2019-12-20

    We have people all over the country using many different systems to book time with our staff....

    We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.

    Pros

    There are many tools that provide the same type of service as Bookings but the security of the Microsoft suite was important to us. We've previously used other tools but we were able to get everyone into Bookings which made training and troubleshooting easier for the entire staff. Our recruiters are asked to meet with students daily and rather than emailing the student their available times, recruiters can simply provide a link to the calendar which allows students to pick an available time simply. We work with several partners who don't have visibility to calendars when scheduling meeting. Access to the individuals' bookings page makes scheduling easier and reduces the chances of people getting double booked. Meetings booked through a Bookings page is moved over to the Outlook calendar with a notification. Cancellations are also updated in Outlook and the attendees are notified.

    Cons

    The customization opportunities are limited. Users can set things like email reminders and calendar invites, and modify color schemes and logos. Would like to see more integrations with other MS products. For example, if a meeting is booked that is going to require a conference call or an online software. It would be nice to automatically have a Microsoft Teams meeting and invite created and emailed to the participants. Ability to create a one-time bookings page that incorporates the calendars of several people would be a nice addition to the product.

    Rosie
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Convenience and functionality that work for us

    Reviewed on 2022-05-10

    Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get...

    Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get appointments scheduled quickly and have additional tools for the functionality of the booking system that make it very simple to use.

    Pros

    The convenience of being able to sync calendars, create recurring appointments and send and get confirmation through the booking systems connection to our outlook, makes Microsoft Booking a highly effective and very necessary part of our tools and systems. Clients can confirm within the email and we get that confirmation as well as regular reminders on the appointed day. Fewer missed appointments by our clients because they also get SMS reminders making it really convenient for us. I also like that it integrates with zoom and teams to have additional functionality to what appears to be a "simple" scheduler.

    Cons

    I don't like that getting paid for appointments is still not a simple as some of their competitors who have their standalone booking systems that also allow for payment within their software.

    Verified Reviewer
    Overall rating
    • Industry: Accounting Software
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    microsoft booking

    Reviewed on 2022-09-06

    Pros

    easy and fast to use in any way you want

    Cons

    they are fast, easy and relaiable to use

    Brian
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Not quite ready, but close

    Reviewed on 2020-07-09

    Pros

    Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such.

    Cons

    While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency.

    In order to use bookings, you need to add everyone that uses it to the staff, AND, you have to give them full admin control. If someone gets to create bookings, they can also go in and muck with all of the settings. Horrible! The next access tier down is that they can view bookings, but not create or modify them. That's next to useless, if you ask me.

    Also, every staff member's calendar now shows up in bookings. If you have a receptionist making bookings, there would be no need for their calendar to show up. In the Teams version of the app, you can remove the useless calendars. On the web version you cannot. But on the Teams version, you only have very rudimentary options for creating a booking, so you need to use the Web app to access it.

    The home page in the web app is useless. It's got buttons for setting up the first time, but not what you need for day to day stuff isn't there, and there's no apparent way to change it.

    In the calendar page, you can create bookings. There are boxes for customer notes and internal notes. However, once you put anything in there, the boxes are no longer labeled as to what they are. Horrible design.

    Sam
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Time to Meet

    Reviewed on 2021-07-01

    Pros

    The online booking feature is the most impactful. Bookings syncs with a calendar to allow prospective clients the opportunity to view open time slots to meet.

    Cons

    The integration of Bookings into my daily routine required effort. The platform would do well for a barber or any professional who charges a fee for their service or time. Bookings needs some polish for those of us who meet and provide a service which may be offered free of charge. Those in a non-profit industry may find that extra time is needed to tailor Bookings to our specific needs before deploying.

    Alternatives Considered

    Calendly

    Reasons for Choosing Microsoft Bookings

    Bookings was offered at no cost as part of my Office 365 subscription.

    Switched From

    Calendly
    Showing 5 reviews of 82 Read all reviews

    Microsoft Bookings FAQs

    Below are some frequently asked questions for Microsoft Bookings.

    Microsoft Bookings offers the following pricing plans:

    • Starting from: US$6.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Microsoft Bookings is currently available as part of Microsoft 365 Business Premium subscriptions.

    Microsoft Bookings has the following typical customers:

    2-10, 11-50, 51-200

    Microsoft Bookings supports the following languages:

    Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese, Turkish

    Microsoft Bookings supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Microsoft Bookings integrates with the following applications:

    Google Calendar, Microsoft Outlook, Microsoft Teams

    Microsoft Bookings offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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