Microsoft Bookings

Microsoft Bookings

Online appointment scheduling for small businesses

About Microsoft Bookings

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Microsoft 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.


Key benefits of Microsoft Bookings

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.

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    Reviews

    Overall rating

    4.3 /5
    (113)
    Value for Money
    4.3/5
    Features
    4.2/5
    Ease of Use
    4.2/5
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    Already have Microsoft Bookings?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 113
    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Microsoft Bookings is a indispensable tool to life organization

    Reviewed on 2021-05-12

    My overall experience by using this software is very positive, improves a lot my organization daily...

    My overall experience by using this software is very positive, improves a lot my organization daily and I don't have to worry about repetitive scheduling in my meetings.

    Pros

    The integration with Outlook is the best way to optimize my calendar with the other people who use Microsoft Bookings and is easy to schedule some meetings, for example, without the risk of repetitive scheduling.

    Cons

    I think that the app installed on the mobile phone has to be improved, it doesn't work very well...crashes all the time...but the tool by using the website (online) works very fine and I only have compliments about it.

    Verified Reviewer
    Overall rating
    • Industry: Mental Health Care
    • Company size: 201–500 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Bookings is a great way to setup appointments and get reminders

    Reviewed on 2023-04-28

    Overall I'm impressed that it's rolled into our Microsoft License and it's saved us thousands on a...

    Overall I'm impressed that it's rolled into our Microsoft License and it's saved us thousands on a separate tool. I also like that the virtual appointments app is in Teams so my users aren't going to a completely separate place.

    Pros

    We use bookings to manage training with clients. So they aren't setting up the appointment themselves, but it allows us to create standard appointment windows and the manager who is assigning the training to staff can see everyone's calendar at one time to assign those trainings. The SMS and email reminders are critical to success and it's great to have them as clients will get pinged about the training an intervals we decide as well as things like an automatic thank you email after the appointment. The ability to extent Bookings functionality by using it with power automate cannot be overstated.

    Cons

    Eh Microsoft had it more in mind for Doctor's offices and salons and things like that. I wish they'd expand the design for things like a group class with limited spots. We make it work, but it clearly wasn't designed with that in mind.

    Thomas
    Thomas
    Overall rating
    • Industry: Law Practice
    • Company size: 2–10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 3.0 /10

    Just Falls Short

    Reviewed on 2020-05-17

    Pros

    As with so many things from Microsoft, this software just falls short of delivering what we need. I operate a consumer bankruptcy practice and I deal with consumers, so text message reminders are a must. The text message reminders in MS Bookings do not work. The texts often give a time 2 to 3 hours after the actual appointment. I have spent quite a bit of time reading about this and changing the time zone settings. I have contacted customer support. They want me to run several tests on how I do things and show them why I am not scheduling the appointments correctly.

    Another drawback is that there are 0 integrations. MS Bookings does not even integrate with MS Outlook! If your client enters the contact info to book the appointment, wouldn't it be a no brainer that you could them move that over to Outlook? Sure. Can you do it? NO! I am moving to a service that will correctly text out the reminders and cut out entering the contact info multiple times.

    Cons

    Accurate Text message reminders and integrations at least with other MS products.

    Stefano
    Stefano
    Overall rating
    • Industry: Financial Services Software
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    The right tool to manage your appointments

    Reviewed on 2022-12-02

    Allow us to easy manage the workplace management including parking lot and resources. For business...

    Allow us to easy manage the workplace management including parking lot and resources. For business usage enable the commercial area to manage client's appointments

    Pros

    Easy to setup, deploy and use. Allow to manage people and resources and give the right profiling to manage the environment

    Cons

    Limited personalization and branding options

    Verified Reviewer
    Overall rating
    • Industry: Financial Services Software
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Book It!

    Reviewed on 2018-10-14

    Pros

    I use Bookings to schedule meetings with our valued agents. Overall ease of use, and integration into my other software makes this software a no-brainer

    Cons

    Nothing. Fully integrated into my work life.

    Showing 5 reviews of 113 Read all reviews

    Microsoft Bookings FAQs

    Below are some frequently asked questions for Microsoft Bookings.

    Microsoft Bookings offers the following pricing plans:

    • Starting from: US$6.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Microsoft Bookings is currently available as part of Microsoft 365 Business Premium subscriptions.

    Microsoft Bookings has the following typical customers:

    2–10, 11–50, 51–200

    Microsoft Bookings supports the following languages:

    Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish, traditional Chinese

    Microsoft Bookings supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Microsoft Bookings integrates with the following applications:

    Google Calendar, Microsoft Outlook, Microsoft Teams

    Microsoft Bookings offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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