Microsoft Bookings

Online appointment scheduling for small businesses

About Microsoft Bookings

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Microsoft 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.


Key benefits of Microsoft Bookings

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.

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    Reviews

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    4.3 /5
    (99)
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    Already have Microsoft Bookings?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 99
    Patrick
    Overall rating
    • Industry: Information Services
    • Company size: 2–10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Easy to setup, love the capabilities

    Reviewed on 2019-03-30

    Pros

    I just started to use this now that it is integrated to my Office 365 for business. I love the use of it and it will be used for a long time. It is fully integrated into all my users and the capability of it being able to grow with my company easily is why I chose it.

    Cons

    I wish I could modify more of the theme aspects. It would allow it to mimic my website more. I am locked with my website to not be able to embed it and if I did it would not blend well.

    Brian
    Overall rating
    • Industry: Financial Services Software
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Microsoft Bookings wrote the Book

    Reviewed on 2022-04-30

    overall very easy to implement and intuitive for clients

    overall very easy to implement and intuitive for clients

    Pros

    simple to use; easy to implement, pretty straightforward

    Cons

    sometimes too simple; would like to se emore features. soemtimes don't always see the number of acceptances or an accurate representation

    Thomas
    Overall rating
    • Industry: Law Practice
    • Company size: 2–10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 3.0 /10

    Just Falls Short

    Reviewed on 2020-05-17

    Pros

    As with so many things from Microsoft, this software just falls short of delivering what we need. I operate a consumer bankruptcy practice and I deal with consumers, so text message reminders are a must. The text message reminders in MS Bookings do not work. The texts often give a time 2 to 3 hours after the actual appointment. I have spent quite a bit of time reading about this and changing the time zone settings. I have contacted customer support. They want me to run several tests on how I do things and show them why I am not scheduling the appointments correctly.

    Another drawback is that there are 0 integrations. MS Bookings does not even integrate with MS Outlook! If your client enters the contact info to book the appointment, wouldn't it be a no brainer that you could them move that over to Outlook? Sure. Can you do it? NO! I am moving to a service that will correctly text out the reminders and cut out entering the contact info multiple times.

    Cons

    Accurate Text message reminders and integrations at least with other MS products.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Microsoft Bookings is Essential to My Business

    Reviewed on 2021-03-12

    I have completely gone hands-off with scheduling my time. I just check my calendar every day and my...

    I have completely gone hands-off with scheduling my time. I just check my calendar every day and my time with customers is already arranged. I just join the meeting at the time required.

    Pros

    This software has completely removed me from the need to schedule my time with customers. I used to have to reach out to each new customer directly and deal with finding time on my schedule that worked for them. I also had to deal with different time zones which made this task even more difficult. I especially like that it builds in downtime between my calls with clients. This gives me the flexibility to prevent back-to-back meetings without having to manage it myself.

    Cons

    I do wish the software would allow me to create a single SKU and allow the customer to book 1 hour, 2 hours etc rather than having to create a SKU for each number of hours.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Microsoft Bookings is a indispensable tool to life organization

    Reviewed on 2021-05-12

    My overall experience by using this software is very positive, improves a lot my organization daily...

    My overall experience by using this software is very positive, improves a lot my organization daily and I don't have to worry about repetitive scheduling in my meetings.

    Pros

    The integration with Outlook is the best way to optimize my calendar with the other people who use Microsoft Bookings and is easy to schedule some meetings, for example, without the risk of repetitive scheduling.

    Cons

    I think that the app installed on the mobile phone has to be improved, it doesn't work very well...crashes all the time...but the tool by using the website (online) works very fine and I only have compliments about it.

    Showing 5 reviews of 99 Read all reviews

    Microsoft Bookings FAQs

    Below are some frequently asked questions for Microsoft Bookings.

    Microsoft Bookings offers the following pricing plans:

    • Starting from: US$6.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Microsoft Bookings is currently available as part of Microsoft 365 Business Premium subscriptions.

    Microsoft Bookings has the following typical customers:

    2–10, 11–50, 51–200

    Microsoft Bookings supports the following languages:

    Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish, traditional Chinese

    Microsoft Bookings supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Microsoft Bookings integrates with the following applications:

    Google Calendar, Microsoft Outlook, Microsoft Teams

    Microsoft Bookings offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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