NeoCertified

Secure email for confidential & sensitive documents

4.8 /5 (52 reviews) Write a Review!

NeoCertified Overview

What is NeoCertified?

NeoCertified is a secure email service with Outlook integration for sending and receiving sensitive information across a secure platform. The solution serves organizations of all sizes and industries, and meets both state and federal email compliance requirements. The platform enables users to safely send social security and credit card numbers, business contracts, and sensitive documents, and includes solutions for secure mobile email, encrypted email API, and large file transfer.

NeoCertified’s email solution facilitates the sending and receiving of encrypted email, whether from a laptop, or mobile device. All files and documents sent or received remain protected throughout the entire encryption process. Once logged in, users are able to set expiration dates on messages, enable read-receipt notifications, email reminders, and unread message alerts. The secure service is compliant with both state and federal regulations, including GLBA, SOX, HIPAA, and SEC. Users can send confidential large files, including documents, videos, or images of up to 1GB, directly from the desktop.

Users can send and receive secure emails directly from their Outlook account, or from NeoCertified’s secure cloud portal. The solution is compatible with the latest Microsoft Outlook versions. When a recipient receives an encrypted email, they will be directed to the solution's secure portal to reply. Outlook 365 encryption enables users to compose, send, and receive secure messages directly from Outlook 365, and ensures that all critical data is transmitted and stored safely. Organizations are able to track, retract, and audit all sent emails.

NeoCertified’s secure mobile portal is optimized for both convenience and protection, facilitating the sending of secure messages from laptops, tablets, and mobile phones. The platform’s “secure briefcase” temporarily houses private documents while on the go. The secure email API enables businesses to access the email service from their existing business application. NeoCertified’s Customer Connect solution provides users with an HTML encrypted contact form that enables secure conversations with anyone inside of an organization.

NeoCertified Overview

Pricing

Starting from
$99.00/month

Pricing options

Free Trial
Subscription
Value for money

Single user: $99 per user, per year

Multiple users: Get in touch with NeoCertified

Discounts are available for non-profit organizations.


NeoCertified Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

NeoCertified secure cloud portal sign-in
NeoCertified’s secure email add-in for Outlook allows userse to compose and send secure email
Include attachments just as with any standard email
Users receive a notification email upon sending a secure email
Receive NeoCertified secure emails to an Outlook email inbox
Users can open and save any included secure attachments
The secure cloud portal includes all standard email service functions
Set priority status and expiration dates for messages
Access NeoCertified secure emails via mobile phone
Compose messages while on the go
NeoCertified video NeoCertified video NeoCertified screenshot: NeoCertified secure cloud portal sign-in NeoCertified screenshot: NeoCertified’s secure email add-in for Outlook allows userse to compose and send secure email NeoCertified screenshot: Include attachments just as with any standard email NeoCertified screenshot: Users receive a notification email upon sending a secure email NeoCertified screenshot: Receive NeoCertified secure emails to an Outlook email inbox NeoCertified screenshot: Users can open and save any included secure attachments NeoCertified screenshot: The secure cloud portal includes all standard email service functions NeoCertified screenshot: Set priority status and expiration dates for messages NeoCertified screenshot: Access NeoCertified secure emails via mobile phone NeoCertified screenshot: Compose messages while on the go

NeoCertified Reviews

NeoCertified Reviews

Overall rating
4.8
/
5
Excellent
43

Very good
9

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.7
Ease of Use
4.8
Customer Support
4.8
100% recommended this app
Brian B.

Secure Email Encryption with Outstanding Customer Support

We have been using NeoCertified for over 5 years now. The system is rock-solid, and the customer support that we have received over the years has been top-notch.


Alicia G.

NeoCertified-Great Product, Great People.

We have been a customer for a few years now and have been very happy with the product, customer support and sales. Support is always fast to respond to any issue I have and if I needed an immediate fix, someone has always answered my call. They worked diligently to correct an add -in issue for our conversion to 365 and were in constant communication. The only complaint I've heard since our move to 365 is the add -in is not as cohesive as it was in Outlook client. I use the reporting function in the admin portal to maintain banking compliance and standards. It gives me the ability to monitor usage, users and most importantly non-users. I can honestly say I have never been dissatisfied or felt the need to look elsewhere. It is hard to find a company you can say that about these days.


Beth P.

NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.

Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.


Marcy C.

Excellent product

I only needed to talk with customer service at initial set up, they were very helpful and professional. I have not needed to contact them again since the product is so easy to use and I have not had any issues.


Kelly M.

User friendly, easy to setup and maintain. One of the easiest parts of my job to manage.

Ease of setup and portability.
The plugin to outlook makes this seamless and user friendly.
Setting up accounts can not be made any easier.


Brian B.
Industry: Outsourcing/Offshoring
Company size: 51-200 Employees

Secure Email Encryption with Outstanding Customer Support

Used Daily for 2+ years
Reviewed on 12/18/2018
Review Source: Capterra

We have been using NeoCertified for over 5 years now. The system is rock-solid, and the customer support that we have received over the years has been top-notch.

Pros

Straight-forward, easy to use email encryption that works from virtually and platform

Cons

Currently no add-in for Gmail to allow for a more streamlined email encryption process.

Response from NeoCertified

Thanks for the kind words, Brian!

We do now offer a Gmail integration at no additional charge, so feel free to start using it immediately from the Google Chrome Store.

Feel free to contact me directly if you need anything at all.

-Peter J. Schaub
President & CEO
NeoCertified

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Alicia G.
Industry: Banking
Company size: 51-200 Employees

NeoCertified-Great Product, Great People.

Used Daily for 2+ years
Reviewed on 11/22/2016
Review Source: Capterra

We have been a customer for a few years now and have been very happy with the product, customer support and sales. Support is always fast to respond to any issue I have and if I needed an immediate fix, someone has always answered my call. They worked diligently to correct an add -in issue for our conversion to 365 and were in constant communication. The only complaint I've heard since our move to 365 is the add -in is not as cohesive as it was in Outlook client. I use the reporting function in the admin portal to maintain banking compliance and standards. It gives me the ability to monitor usage, users and most importantly non-users. I can honestly say I have never been dissatisfied or felt the need to look elsewhere. It is hard to find a company you can say that about these days.

Pros

Ease of use

Cons

The redirection to NeoCertifed from Office 365

Response from NeoCertified

Thanks, Alicia.

We appreciate the kind words about sales, support, and the overall product, and the customer input about the 365 add-in.

Feel free to give us a call to discuss how we can better improve the solution to meet your needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Beth P.

NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.

Used Daily for 2+ years
Reviewed on 8/8/2017
Review Source: Capterra

Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.

Pros

Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

Cons

In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Response from NeoCertified

Thanks so much, Beth!

We are extremely pleased that Customer Connect is working out so well for you.

We also appreciate the feedback and will pass along this information to our development team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Marcy C.
Industry: Banking
Company size: 11-50 Employees

Excellent product

Used Daily for 6-12 months
Reviewed on 10/19/2020
Review Source: Capterra

I only needed to talk with customer service at initial set up, they were very helpful and professional. I have not needed to contact them again since the product is so easy to use and I have not had any issues.

Pros

Very easy to use. You can send secure through outlook with the add on button or sign directly into NeoCertified.

Cons

I have not found any Cons with this product.

Response from NeoCertified

Thanks so much for the kind words, Marcy!

If you ever need anything in the future, don't hesitate to contact me directly.

Peter Schaub
President & CEO
NeoCertified

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kelly M.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

User friendly, easy to setup and maintain. One of the easiest parts of my job to manage.

Used Daily for 2+ years
Reviewed on 10/26/2017
Review Source: Capterra

Ease of setup and portability.
The plugin to outlook makes this seamless and user friendly.
Setting up accounts can not be made any easier.

Pros

The support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!

Cons

About the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Response from NeoCertified

Thanks so much for the kind words, Kelly!

If you ever need anything in the future, please don't hesitate to call or email.

Peter Schaub

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.6/10
Based on 52 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

NeoCertified Pricing

NeoCertified Pricing

Starting from
$99.00/month
Free Trial
Subscription
Value for money

Single user: $99 per user, per year

Multiple users: Get in touch with NeoCertified

Discounts are available for non-profit organizations.

Single user: $99 per user, per year

Multiple users: Get in touch with NeoCertified

Discounts are available for non-profit organizations.

Value for Money
4.9/5
Based on 52 user ratings
Compare value for money rating with alternatives
Compare with alternatives

NeoCertified Features

NeoCertified Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Audit Trail
Auditing
Authentication
Compliance Management
Monitoring
Password Management
Policy Management
Real Time Monitoring
Reporting & Statistics
Risk Alerts
SSL Security
Secure Data Storage
Third Party Integration
Two-Factor Authentication
User Management
Features
4.7/5
Based on 52 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for NeoCertified

Additional information for NeoCertified

Key features of NeoCertified

  • AES 256-bit encryption
  • Attach documents, video, and image files
  • Built-In DDoS protection
  • Customer Connect HTML code
  • Customer Connect secure contact form
  • Digital signature
  • Email attachment protection
  • Email expiration dates
  • Email reminder notifications
  • Encrypted email API integration
  • HIPAA compliant
  • HTML encrypted contact form
  • Outlook 365 encryption
  • Outlook integration
  • Read-receipt notifications
  • SSAE 16 Data Environment
  • Secure cloud portal
  • Secure email encryption
  • Secure inbound email channel
  • Secure mobile email
  • Secure mobile portal
  • Send confidential large files up to 1GB
  • Send to third-party applications
  • Sending & receive encrypted email
  • State and federal email compliance
  • Unread message notifications
  • Up to 6GBs of storage
  • Web threat management

Benefits

  • NeoCertified offers commercial-grade encryption which ensures that all documents, both sent and received, remain protected.

  • The secure email solution can be accessed from a secure cloud portal, or directly from Microsoft Outlook.

  • Users can send and receive secure, encrypted email whether from a laptop, tablet or mobile phone.

  • NeoCertified is compliant with state and federal regulations including GLBA, SEC, FINRA, SOX, HIPAA, and more.

  • The platform's secure email API gives businesses the opportunity to access NeoCertified's secure email services directly from their business application.

  • NeoCertified FAQs

    NeoCertified FAQs

    Below are some frequently asked questions for NeoCertified.

    Q. What type of pricing plans does NeoCertified offer?

    NeoCertified offers the following pricing plans:

    Starting from: $99.00/month

    Pricing model: Subscription

    Free Trial: Available

    Single user: $99 per user, per year Multiple users: Get in touch with NeoCertified Discounts are available for non-profit organizations.

    Q. What are the main features of NeoCertified?

    NeoCertified offers the following features:

    • AES 256-bit encryption
    • Attach documents, video, and image files
    • Built-In DDoS protection
    • Customer Connect HTML code
    • Customer Connect secure contact form
    • Digital signature
    • Email attachment protection
    • Email expiration dates
    • Email reminder notifications
    • Encrypted email API integration
    • HIPAA compliant
    • HTML encrypted contact form
    • Outlook 365 encryption
    • Outlook integration
    • Read-receipt notifications
    • SSAE 16 Data Environment
    • Secure cloud portal
    • Secure email encryption
    • Secure inbound email channel
    • Secure mobile email
    • Secure mobile portal
    • Send confidential large files up to 1GB
    • Send to third-party applications
    • Sending & receive encrypted email
    • State and federal email compliance
    • Unread message notifications
    • Up to 6GBs of storage
    • Web threat management

    Q. Who are the typical users of NeoCertified?

    NeoCertified has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does NeoCertified support?

    NeoCertified supports the following languages:

    English

    Q. What type of pricing plans does NeoCertified offer?

    NeoCertified has the following pricing plans:

    Subscription

    Q. Does NeoCertified support mobile devices?

    We do not have any information about what devices NeoCertified supports

    Q. What other apps does NeoCertified integrate with?

    NeoCertified integrates with the following applications:

    Microsoft Outlook

    Q. What level of support does NeoCertified offer?

    NeoCertified offers the following support options:

    Phone Support, Online Support