Flex

Flex

Web-based rental management software for the event industry

4/5 (132 reviews)

Flex Overview

What is Flex?

Flex is a web-based rental management software that offers features such as financial management, client management, barcoding, and workflow management. The software is targeted at customers in the live event industry.

Flex helps in the customizable management of contacts including vendors, freelance labor, customers, and venues. The software helps to manage customer relations via features such as default discounts, flexible payment terms, and follow-up calls. Event managers can schedule crew functions and communicate with event crews via emails through Flex. The software also offers configurable workflow features that can support the client organization’s in-house processes and terminology.

Flex supports multiple users working on the same pull sheet and helps in warehouse management as well as inventory management. The software also supports common barcode scanners including wireless, USB wedge-style, and Bluetooth scanners. It helps in label printing as well. Flex offers financial management functions that help to track payments and create invoices. The tool integrates with QuickBooks and supports invoices, quotes, payments, rentals, credit memos, and purchase orders.

Flex can be used by enterprise organizations as well as single location small businesses. The software works with Mac OS, Windows, and Linux operating system. It is supported on all internet browsers including IE, Firefox, Safari, and Chrome. Flex customers include Crux Events, Blue Frog Productions, VJAM, and Evolve Media Group.

Flex Overview

Pricing

Starting from
$270.00/month

Pricing options

Free Trial
Subscription
Value for money

Price: $270 per month plus one-time setup fees of $800.

QuickBooks integration is charged at additional $25 per month.

Contact Flex Rental for detailed pricing information.


Flex Features

Devices
Business size
S M L
Markets
Australia, Canada, United States
Supported Languages
English

Screenshots

Flex screenshot: The software supports warehouse and inventory management features
Flex screenshot: The software supports warehouse and inventory management features Flex screenshot: Native iOS apps enable users to access the application from iPad & iPhone devices Flex screenshot: The application offers a user-friendly interface Flex screenshot: It offers features like availability calculations Flex screenshot: Flex helps with inventory management Flex screenshot: The software supports barcode scanning Flex screenshot: Users can manage invoices, quotes, memos, and purchase orders

Flex Reviews

Flex Reviews

Overall rating
4
/
5
Excellent
41

Very good
56

Average
29

Poor
3

Terrible
3

Value for Money
4
Features
3.8
Ease of Use
3.6
Customer Support
4
73% recommended this app
Kate G.

Flex is great for managing our inventory, and communicating with customers each step of the...

It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.


Matt L.

Love the software. Very easy to use and grows with the company. Great Tech Support.

Compared to our previous software this is tremendously beneficial. This makes inventory management and writing quotes much easier.


Walter D.

Works for some things but is clunky


Robert H.

Solid Platform for Small to Medium size users

When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.


Verified Reviewer

Solid solution for AV rental companies

Great overall solution for AV rental companies with multiple locations/warehouses. Full service for lifecycle of a project (from quotation to invoicing/ shipping)


Kate G.
Industry: Events Services

Flex is great for managing our inventory, and communicating with customers each step of the way.

Used Daily for 2+ years
Reviewed on 4/17/2018
Review Source: Capterra

It streamlines our business. It makes tracking, maintaining and managing our inventory easy. It also improves our corporate image and streamlines our customer communications. Lastly, it holds everyone working in the warehouse responsible for their work and accuracy of orders by tracking their scans.

Pros

Flex makes it easy for our account managers to build quotes and communicate that information with customers. Which then easily translates into documents for our warehouse team to prep and prepare orders. It is also wonderful to have the ability to document maintenance, damaged or broken items and losses for each event or rental. The customization capabilities also mean that we can really make the software our own and create documents or work flows that work best for our company. We aren't stuck with a cookie cutter solution that only fits some of our needs. Additionally, the support team is on top of it. They can help with a wide range of questions or issues and are very patient and detailed when explaining how to do something.

Cons

The customization can be daunting. There are SO many options that occasionally you can accidentally make changes you don't intend to. On this vein, the software is also ever changing. Which is AWESOME, but as a small business it can be difficult to keep up to date on the changes and new features. Overall we don't have any big complaints. Our dislikes are all features... There are just so many features that it is hard to master them all!

Response from Flex Rental Solutions

Kate, thanks for such a wonderful and thoughtful review of Flex. It makes us so happy hear about all the wonderful ways you're using Flex at Mastermind.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matt L.
Industry: Events Services
Company size: 13-50 Employees

Love the software. Very easy to use and grows with the company. Great Tech Support.

Used Daily for 2+ years
Reviewed on 4/18/2018
Review Source: Capterra

Compared to our previous software this is tremendously beneficial. This makes inventory management and writing quotes much easier.

Pros

Once its set up, its very fast and easy to write quotes and manage inventory. That process takes a long time to get to, but the tech support is unrivaled. Its incredibly flexible in allowing individual customization which allows us to make our documents look the way we want. We're still learning and tweaking our forms and its great that we can continue to change.

Cons

Sometimes the open format and flexibility is TOO much flexibility. Once in a while we'd like to just have a standard way to fix a problem but can't because the issue is unique to the way we've structured our individual set-up. (Fortunately tech support is a life saver here) Also, there are some strange bugs still working out with regards to inventory- items that are scanned out today will show as unavailable for a job in the future simply because FLEX recognizes they aren't currently in the system. Also, there are some strange issues where you have to reload the page once you write notes. Also you have to work around unserialized items or expendables that we would like to track: we have a known quantity that go out and come back (like mic clips) but cannot scan them out without barcoding them.

Response from Flex Rental Solutions

Matt, we're definitely a Flex-ible software and we made it that way intentionally to make sure our users can customize their system for their particular needs. That being said, if there is something not working how you expect, contact support! We're glad you love our software, our software loves you too!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Walter D.

Works for some things but is clunky

Used Daily for 2+ years
Reviewed on 4/20/2018
Review Source: Capterra

Pros

Flex has so much potential yet the basic core functionally of the program is not being focused on.

Cons

The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked.

The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the software. Broken promises that they were going to have it. I designed the workflow and even offered to pay Rep to build it and he denied it.

Updates are pushed and screw up existing user settings to the point that we have to keep records of where user setting is supposed to be.

Figuring out the settings and where everything is difficult. If you don't use the back end of the program daily it's very easy to get lost and screw something up.

Stupid things like Move Above or Below vs Move After or Before. Consistencies don't exist.

The system is slow. Clicking and dragging items onto a quote takes forever!

Inventory takes forever!

Lack of ability to "insert" items into the "Suggestions" tab for an item.

Late missing list needs more options.

Ability to make custom reports to print

Ability to customize printing documents, like quotes, Event Folders

Lack of ability for different warehouse pricing

Flex focuses too much on getting new clients and updating the software instead of focusing on making the software run.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Robert H.
Industry: Events Services
Company size: 13-50 Employees

Solid Platform for Small to Medium size users

Used Daily for 2+ years
Reviewed on 4/18/2018
Review Source: Capterra

When we started with 1 location and 4 employees the system was awesome. With the addition of more facilities and staff we have found some issues. But overall the ability to enter a client, create a quote and process an order is great.

Pros

Ease of entering data.
User Interface/GUI.
Overall layout of platform.
Automated functions for sending quotes/PO's.

Cons

Equipment scheduling when working between multiple locations/warehouses and when moving equipment from existing jobs to other facilities does not currently reflect stock properly.
Mixing the sale of rental inventory into the mix causes additional issues.
Lack of ability to generate reports on cross rentals seems a major failure on a rental software program.
The scheduled inventory count application is flawed in not automatically accounting for existing equipment scanned out to jobs that overlap the count period. Also the report, if generated anytime after the actual count changes to the current state, not the state when counts happened.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Events Services
Company size: 13-50 Employees

Solid solution for AV rental companies

Used Daily for 2+ years
Reviewed on 7/18/2019
Review Source: Capterra

Great overall solution for AV rental companies with multiple locations/warehouses. Full service for lifecycle of a project (from quotation to invoicing/ shipping)

Pros

Flex takes a bit of time to get used to it (the interface), but once you familiarize yourself with daily workflow, it's features and functionality are pretty exceptional for rental AV companies. Smooth flow between quote creation, confirmation, packing list and invoicing between team members.

Cons

Their mobile support for a few years was poor (only an iPad application). More recently, an iPhone iOS version has become available which is very useful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7.6/10
Based on 132 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Flex Pricing

Flex Pricing

Starting from
$270.00/month
Free Trial
Subscription
Value for money

Price: $270 per month plus one-time setup fees of $800.

QuickBooks integration is charged at additional $25 per month.

Contact Flex Rental for detailed pricing information.

Price: $270 per month plus one-time setup fees of $800.

QuickBooks integration is charged at additional $25 per month.

Contact Flex Rental for detailed pricing information.

Value for Money
4/5
Based on 132 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Flex Features

Flex Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Quote Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
3.8/5
Based on 132 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Flex

Additional information for Flex

Key features of Flex

  • Attendee management
  • Barcode scanning
  • Client management
  • Configurable workflow
  • Contact management
  • Custom reports
  • Custom system configurations
  • Event scheduling
  • Financial management
  • Inventory management
  • Label printing
  • Maintenance management
  • Mobile integration
  • QuickBooks integration
  • SSL encryption
  • Search/filter
  • Serialized inventory tracking
  • Supplier management
  • Third party integration
  • User flexibility
  • Vendor management
  • Warehouse management

Benefits

• Flex is an online rental management software that helps businesses in the live event industry manage their customers, finances, event schedules, and staff.

• The application helps to manage invoices, quotes, memos, and purchase orders and lets users create reports using drag-and-drop options.

• The software offers a dedicated interface that supports warehouse processes, real-time scanning, voice prompts, and inventory management.

• Flex offers native mobile apps for iOS devices and helps users to review calendars and pull sheets from iPad or iPhone.

• Flex is designed to work with MySQL and offers security features such as identity management, SSL encryption, multi-factor authentication, and custom security integration.

Flex FAQs

Flex FAQs

Below are some frequently asked questions for Flex.

Q. What type of pricing plans does Flex offer?

Flex offers the following pricing plans:

Starting from: $270.00/month

Pricing model: Subscription

Free Trial: Available

Price: $270 per month plus one-time setup fees of $800. QuickBooks integration is charged at additional $25 per month. Contact Flex Rental for detailed pricing information.

Q. What are the main features of Flex?

Flex offers the following features:

  • Attendee management
  • Barcode scanning
  • Client management
  • Configurable workflow
  • Contact management
  • Custom reports
  • Custom system configurations
  • Event scheduling
  • Financial management
  • Inventory management
  • Label printing
  • Maintenance management
  • Mobile integration
  • QuickBooks integration
  • SSL encryption
  • Search/filter
  • Serialized inventory tracking
  • Supplier management
  • Third party integration
  • User flexibility
  • Vendor management
  • Warehouse management

Q. Who are the typical users of Flex?

Flex has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Flex support?

Flex supports the following languages:

English

Q. What type of pricing plans does Flex offer?

Flex has the following pricing plans:

Subscription

Q. Does Flex support mobile devices?

Flex supports the following devices:

iPhone, iPad

Q. What other apps does Flex integrate with?

Flex integrates with the following applications:

Google Calendar, QuickBooks

Q. What level of support does Flex offer?

Flex offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials