---
description: Detailed reviews on Focus Contact Center based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Focus Contact Center with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Focus Contact Center Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Sales Enablement Software](/directory/605/sales-enablement/software) > [Focus Contact Center](/software/105495/focus-contact-center)

# Focus Contact Center

Canonical: https://www.getapp.ca/software/105495/focus-contact-center

> Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Focus Contact Center

?The platform is available in a cloud contact center model, saving you the costs of infrastructure deployment and maintenance.
	? All in one interface, without the hassle of switching between systems.
	? Multiple dialing modes can be used, including half-progressive, progressive, and predictive dialing, as well as a range of methods where agents are able to select the record they wish to work on.
	? With the integrated softphone you won’t have to install any software - just click and start working.
	? Combine all your customer knowledge in all interactions, getting valuable context for faster personalized support.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Focus Telecom
- **Location**: Warsaw, Poland
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Pricing is based on the number of active users. Contact Focus Telecom for more information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile)
- **Supported Languages**: English, German, Polish
- **Available Countries**: Germany, Poland, United States

## Features

- API
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM Integration
- CRM Software
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Call Tracking Software
- Call Transfer

## Integrations (5 total)

- Adobe Commerce
- SALESmanago Marketing Automation
- Salesforce Sales Cloud
- Shopify
- SugarCRM

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Sales Enablement Software](https://www.getapp.ca/directory/605/sales-enablement/software)

## Related Categories

- [Sales Enablement Software](https://www.getapp.ca/directory/605/sales-enablement/software)
- [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software)
- [Inside Sales Software](https://www.getapp.ca/directory/761/inside-sales/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)

## Alternatives

1. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (223 reviews)
2. [Five9](https://www.getapp.ca/software/91276/five9) — 4.2/5 (481 reviews)
3. [Ricochet360](https://www.getapp.ca/software/127955/ricochet) — 4.8/5 (82 reviews)
4. [Kixie PowerCall](https://www.getapp.ca/software/104961/kixie) — 4.6/5 (293 reviews)
5. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "High quality system" — 5.0/5

> **Wojciech** | *January 12, 2017* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: - easy to use interface
- scalability
- friendly API
> 
> A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

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### "All-in-one contact center platform" — 5.0/5

> **Wojciech** | *January 12, 2017*
> 
> The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

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### "Best solution \!" — 5.0/5

> **Marek** | *January 13, 2017*
> 
> Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

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### "Smart Call Center Software" — 5.0/5

> **Ma¿gorzata** | *October 21, 2016*
> 
> Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

## Links

- [View on GetApp](https://www.getapp.ca/software/105495/focus-contact-center)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/105495/focus-contact-center> |
| de-AT | <https://www.getapp.at/software/105495/focus-contact-center> |
| en | <https://www.getapp.com/customer-service-support-software/a/focus-contact-center/> |
| en-AE | <https://www.getapp.ae/software/105495/focus-contact-center> |
| en-AU | <https://www.getapp.com.au/software/105495/focus-contact-center> |
| en-CA | <https://www.getapp.ca/software/105495/focus-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/105495/focus-contact-center> |
| en-IE | <https://www.getapp.ie/software/105495/focus-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/105495/focus-contact-center> |
| en-SG | <https://www.getapp.sg/software/105495/focus-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/105495/focus-contact-center> |
| fr | <https://www.getapp.fr/software/105495/focus-contact-center> |
| fr-BE | <https://fr.getapp.be/software/105495/focus-contact-center> |
| fr-CA | <https://fr.getapp.ca/software/105495/focus-contact-center> |
| nl | <https://www.getapp.nl/software/105495/focus-contact-center> |
| nl-BE | <https://www.getapp.be/software/105495/focus-contact-center> |

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