SimplyBook.me

Scheduling software for service industries & entreprises

4.6 /5 (842 reviews) Write a Review!

SimplyBook.me Overview

What is SimplyBook.me?

SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain high level overview of each outlet, all from within the admin interface.

The software provides tools for creating custom online booking websites or widgets to put on your own website, and enables you to accept bookings there as well as on Facebook, Instagram, Google my Business and through Booking.page the global service marketplace. There is no limit on the number of client services that a business can offer, nor is there a limit on the number of staff or clients that can be stored in the system. SimplyBook.me can be tailored to meet particular business needs and staff access levels are completely configurable, with administrators able to determine what information each member can access.

In addition to the basic features provided, SimplyBook.me enables business to accept payments online an onsite with POS feature, generate reports on sales and website traffic, request additional information from clients upon booking, launch promotions, sell products upon booking, sell gift cards, offer coupons, manage memberships and classes and more. The system will automatically send email or SMS appointment reminders to clients, helping to reduce no-shows. Businesses can launch referral programs and send review request emails to clients with SimplyBook.me - features designed help with customer acquisition and retention.

SimplyBook.me Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.


SimplyBook.me Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 9 others, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish, Ukrainian

Media

Upcoming bookings
Change booking
Booking status
Filter bookings
Upcoming bookings
Change booking
Booking status
Filter bookings
SimplyBook.me video SimplyBook.me screenshot: Upcoming bookings SimplyBook.me screenshot: Change booking SimplyBook.me screenshot: Booking status SimplyBook.me screenshot: Filter bookings SimplyBook.me screenshot: Upcoming bookings SimplyBook.me screenshot: Change booking SimplyBook.me screenshot: Booking status SimplyBook.me screenshot: Filter bookings

SimplyBook.me Reviews

SimplyBook.me Reviews

Overall rating
4.6
/
5
Excellent
569

Very good
222

Average
33

Poor
10

Terrible
8

Value for Money
4.5
Features
4.5
Ease of Use
4.4
Customer Support
4.6
94% recommended this app
Kostas O.

Not flexible enough

If it works for you, the app is great and easy to use. It does not work for me and I think the whole design (not taking into account the time based nature of bookings)


Dianne R.

Just what we needed.

I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.


Silvina E.

Going past the trial will invest.

I am excited to be able to make booking easier for my clients and on social media.


Verified Reviewer

Very wide set of features with a great pricing model but poor API support.

The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.


Verified Reviewer

Comprehensive online booking for tutors

So far it 100% fits our business. We managed to set everything using 10USD plan with 3 plugins (2way calendar sync, multiorder and product categories).


Kostas O.
Industry: Media Production
Company size: 2-10 Employees

Not flexible enough

Used Daily for Free Trial
Reviewed on 2020-09-16
Review Source: GetApp

If it works for you, the app is great and easy to use. It does not work for me and I think the whole design (not taking into account the time based nature of bookings)

Pros

Easy of use, many integrations with other software. Fast interface, simple

Cons

The app has a very big flaw design that cannot be worked around.
If you charge by the hour it is impossible to configure it. Every service and product has a static price which does not depend on duration. How is this even possible in a booking app?

Let's say you are providing lessons. You try to create the service. The duration is fixed and so is the price.
So if you want to create 1, 2, 3, 4-hour sessions, you have to create "service-addon" one for each set of hours. So if you want anything from +1 hour to +10 hours you have to create 10 service add-ons just because they do not have per hour price.

But I could ignore that. This would be a one time work that I would do. Here is the real deal-breaker.
Let say you have created your +1 +2 .... +10 hours for your service.
Now you want to add real add ons to the service. For example use a video projector, VR-facilities, etc.
You create that add on service, but the price you assign is based on a fixed time and does not take into account the total number of hours of the whole service.

This means, in the previous example, if the customer chooses +1 hour or + 10 hours, the cost for the "video projector service add on" would be the same!!!.

How can a booking software ignore the duration of an appointment?

Response from SimplyBook.me

Dear Kostas,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

Regarding your issue then yes the system is built up with the premises that you define the time length before hand and hence this problem. We are sorry to hear that our solution did not cater to your needs.

All the best
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Dianne R.
Industry: Arts & Crafts
Company size: 2-10 Employees

Just what we needed.

Used Other for 1-5 months
Reviewed on 2020-09-06
Review Source: Capterra

I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Pros

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Cons

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.

The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

Response from SimplyBook.me

Dear Dianne,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients.

All the best
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Silvina E.
Industry: Retail
Company size: 2-10 Employees

Going past the trial will invest.

Used Daily for Free Trial
Reviewed on 2021-01-06
Review Source: Capterra

I am excited to be able to make booking easier for my clients and on social media.

Pros

The ease of implementation to outside apps. The facebook and website integration ease is well done.

Cons

Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Very wide set of features with a great pricing model but poor API support.

Used Daily for 1+ year
Reviewed on 2018-12-02
Review Source: Capterra

The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.

Pros

They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it.

The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

Cons

They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.

Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc.

It looks like their feature set is growing but the API capacity is not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Education Management
Company size: 11-50 Employees

Comprehensive online booking for tutors

Used Daily for 1-5 months
Reviewed on 2020-09-30
Review Source: Capterra

So far it 100% fits our business. We managed to set everything using 10USD plan with 3 plugins (2way calendar sync, multiorder and product categories).

Pros

SimplyBook.me does not require any knowledge of coding, website support or other developper's skills. Moreover, you do not need your own website or domain to start it. Tens on plugins. For everyone and everything.

Cons

Prising is based on users and quantity of plugins. Just one additional plugin may force you to upgrade subscription.

Response from SimplyBook.me

Thank you so much for taking the time to leave us your outstanding feedback, we truly appreciate it!

Good luck with your business!

All the best
The SimplyBook.me team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.9/10
Based on 842 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

SimplyBook.me Pricing

SimplyBook.me Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Free: $0 (50 bookings + 1 custom feature)

Basic $ 9.90/month (100 bookings + custom features)

Standard: $ 29.90/month (500 bookings + 8 custom features)

Premium: $ 59.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Value for Money
4.5/5
Based on 842 user ratings
Compare value for money rating with alternatives
Compare with alternatives

SimplyBook.me Features

SimplyBook.me Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 842 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for SimplyBook.me

Additional information for SimplyBook.me

Key features of SimplyBook.me

  • Appointment management
  • Around 50 Custom features
  • Automated scheduling
  • Booking widget
  • Client database
  • Client portal
  • Custom fields
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable service catalog
  • Directory listing
  • Email / SMS invitations and reminders
  • Gift Cards and Coupons
  • Google Calendar sync
  • HIPAA compliance
  • Multi-location
  • Notifications
  • Online booking integration
  • Online payments
  • POS system
  • Payment processing
  • Photo library
  • Point of Sale (POS)
  • Recurring appointments
  • Reminders
  • Reservations
  • Reviews
  • Sales reporting
  • Sell products upon booking
  • Social promotion system
  • Staff & services photos
  • User access levels

Benefits

  • Get a beautiful booking website, or widget if you have a website, and start accepting online bookings 24/7.

  • Accept payments online upon booking or on site with SimplyBook.me POS feature.

  • Manage your business anywhere at any time. View and edit bookings via a drag & drop online calendar. Clients are automatically notified of any appointment changes and sent a link via which they can accept, cancel or reschedule their appointment.

  • Range of Marketing Tools. Launch promotions, sell products, offer discounts and gift cards, and reward clients for referring new business. Offers can be shared with all, or just specific groups of customers.

  • Send appointment reminders to clients via email or SMS to minimize no-shows.

  • Request additional information from clients prior to their appointment to ensure that everything is in place for their visit.

  • Gather customer reviews by opting to automatically send clients a review request following their appointment which you can then post on your booking website.

  • Easily manage your bookings on the go via the Admin App

  • SimplyBook.me FAQs

    SimplyBook.me FAQs

    Below are some frequently asked questions for SimplyBook.me.

    Q. What type of pricing plans does SimplyBook.me offer?

    SimplyBook.me offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Free: $0 (50 bookings + 1 custom feature) Basic $ 9.90/month (100 bookings + custom features) Standard: $ 29.90/month (500 bookings + 8 custom features) Premium: $ 59.90/month (2000 bookings + unlimited custom features) All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

    Q. What are the main features of SimplyBook.me?

    SimplyBook.me offers the following features:

    • Appointment management
    • Around 50 Custom features
    • Automated scheduling
    • Booking widget
    • Client database
    • Client portal
    • Custom fields
    • Customer database
    • Customer history
    • Customizable branding
    • Customizable service catalog
    • Directory listing
    • Email / SMS invitations and reminders
    • Gift Cards and Coupons
    • Google Calendar sync
    • HIPAA compliance
    • Multi-location
    • Notifications
    • Online booking integration
    • Online payments
    • POS system
    • Payment processing
    • Photo library
    • Point of Sale (POS)
    • Recurring appointments
    • Reminders
    • Reservations
    • Reviews
    • Sales reporting
    • Sell products upon booking
    • Social promotion system
    • Staff & services photos
    • User access levels

    Q. Who are the typical users of SimplyBook.me?

    SimplyBook.me has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does SimplyBook.me support?

    SimplyBook.me supports the following languages:

    Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish, Ukrainian

    Q. What type of pricing plans does SimplyBook.me offer?

    SimplyBook.me has the following pricing plans:

    Free, Subscription

    Q. Does SimplyBook.me support mobile devices?

    SimplyBook.me supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SimplyBook.me integrate with?

    SimplyBook.me integrates with the following applications:

    Authorize.net, Google Analytics, Gruveo, Joomla, LeadsBridge, QuickMail.io, Remo, SITE123, Telogis Fleet, Wordpress

    Q. What level of support does SimplyBook.me offer?

    SimplyBook.me offers the following support options:

    Knowledge Base, Video Tutorials, Online Support, FAQs, Forum