--- description: Detailed reviews on Maxident based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Maxident with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Maxident Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Dental Software](/directory/54/dental/software) > [Maxident](/software/105297/maxident) # Maxident Canonical: https://www.getapp.ca/software/105297/maxident Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/105297/maxident?page=2) > Maxident is a modular, customer-centric, cloud-based dental practice management software providing features for patients, administrative staff, and clinicians > > Verdict: Rated **4.2/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Maxident View practice schedules at-a-glance with Maxident's colour-coded calendar, with colours for different providers and appointment statuses (booked, confirmed, patient checked-in, in hygiene, in operatory, patient checked-out, etc.). Rather than sending x-rays in the mail, send digital radiographs electronically via ITRANS, for immediate insurance approval. Streamline the patient checkout and payment processes by sending treatment information captured in the operatory to the front office electronically. Send appointment reminders to patients via email and text message with the MaxiReminder add-on for Maxident. Allow patients to check themselves in upon arrival, with MaxiCheckin, a patient self check-in kiosk. Access and update patient information electronically and hands-free with MaxiChart, Maxident's electronic dental charting software module, which uses voice activation and connects to a headset. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 25 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Maxim Software Systems - **Location**: Winnipeg, Canada - **Founded**: 1980 ## Commercial Context - **Starting Price**: $199.95 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada. The Free Plan includes: -Free Maxident license -Data conversion --- The $199.95 Plan includes: -Free Maxident license -Data conversion -Maxicare -Success team (a dedicated account manager and support technician) -Fee guides updates -Software updates -Private portal - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Appointment Management - Billing & Invoicing - Booking Management - Calendar Management - Charting - Claims Management Software - Client Management - Client Portal - Communication Management - Confirmations/Reminders - Customer Database - Customer History - Customizable Reports - Customizable Templates - Dental Practice Management - Document Management Software - Document Storage ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Dental Software](https://www.getapp.ca/directory/54/dental/software) ## Alternatives 1. [Curve Dental](https://www.getapp.ca/software/91762/curve-dental) — 4.4/5 (285 reviews) 2. [ABELDent](https://www.getapp.ca/software/2026475/abeldent) — 4.7/5 (112 reviews) 3. [CareStack](https://www.getapp.ca/software/2014883/carestack) — 4.8/5 (189 reviews) 4. [Adit](https://www.getapp.ca/software/2046768/adit) — 4.7/5 (265 reviews) 5. [BestoSys](https://www.getapp.ca/software/107765/bestosys) — 4.8/5 (293 reviews) ## Reviews ### "Great Customer Support" — 5.0/5 > **Nancy** | *March 14, 2017* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support > > **Cons**: it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs. > > I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work\!\! ----- ### "Unparalleled Customer Service" — 4.0/5 > **Jennifer** | *December 18, 2020* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: The customer service and rapid response times of both \[SENSITIVE CONTENT HIDDEN\], they make themselves available during OFF hours to respond to inquiries. They both intuitively know what i would like the software to do, in order to guide me to the correct locations. they provide valuable tools that save me from training new employees on the software from scratch. Thank you\! > > **Cons**: Clicking on patient's name within the various reports that are run, to bring me right into the patient's chart. Certain reports could be simplified ----- ### "I am not satisfy with your service ." — 1.0/5 > **Jaklin** | *January 12, 2023* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Maybe, in the beginning, will look easy to use but after many years of using it you will discover many defects in the software, and many manual corrections need to be done most of the time > > **Cons**: Entering payments is the most common daily struggle with this software especially if the software is calculated wrong I mean when we send a claim most of the time there is a difference between the right amount we are getting from the insurance and the calculation of the software which is expected sometimes but to correct is the most difficult thing to do with this software, you have to keep trying to get it right > > To be honest, the most thing I hate about this software is the technical support, very unreliable always have to leave a message to get help never answers your call right away, sometimes you need a fast reply, and most of the people working can not give you the right support, maybe two people only in this company who know exactly how to help the rest are useless even I am paying monthly fees which I think it is too much compared to the service I am getting, yesterday we had to leave three messages asking for help they get back to me today when I already fixed the problem I am still having errors happen every day during work no one was able to figure out why we are getting this error message and of course, they could not fix it and we are still suffering from delaying work every day ----- ### "Tracking" — 5.0/5 > **Lucia** | *November 9, 2018* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work. > > **Cons**: The mandatory reports printed when closing the day. > > Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me. ----- ### "good customer service" — 4.0/5 > **Sandie** | *September 15, 2017* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes > > **Cons**: Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable. > > Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/105297/maxident?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/105297/maxident) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data