--- description: Detailed reviews on Customer Communities based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Customer Communities with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customer Communities Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Social Networking Software](/directory/105/social-networking/software) > [Customer Communities](/software/105115/insided) # Customer Communities Canonical: https://www.getapp.ca/software/105115/insided Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/105115/insided?page=2) > Gainsight Digital Hub is the only customer community platform built for B2B SaaS and subscription-based companies. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Customer Communities Full SaaS, no programming needed, highly configurable to meet your highest UX/design standards. Embeddables that combine company and community content in your website or product. Smart search, and contextual support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Gainsight - **Location**: Redwood City, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$1,000.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: InSided offers flexible but straightforward pricing that grows with your business. Feel free to request a personalized quote—no strings attached. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Ukrainian - **Available Countries**: Andorra, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland and 22 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - CRM Software - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Management System (CMS) Software - Customer Database - Customer Engagement Software - Customer Segmentation - Customizable Branding - Customizable Templates - Discussions/Forums - Document Management Software - Document Storage ## Integrations (13 total) - Freshdesk - Gainsight CS - Google Analytics 360 - Jira - Miro - Mixpanel - Salesforce Platform - Salesforce Service Cloud - Salesforce Starter - Skilljar Customer Education - Slack - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Social Networking Software](https://www.getapp.ca/directory/105/social-networking/software) ## Related Categories - [Social Networking Software](https://www.getapp.ca/directory/105/social-networking/software) - [Community Software](https://www.getapp.ca/directory/585/online-community/software) - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software) ## Alternatives 1. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24046 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [HubSpot Service Hub](https://www.getapp.ca/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews) 4. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Customer oriented company; they act as they preach\!" — 4.0/5 > **Laura** | *June 21, 2018* | Recommendation rating: 8.0/10 > > **Pros**: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach\! > > **Cons**: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. > > Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. ----- ### "Great product for standard websites" — 4.0/5 > **Verified Reviewer** | *June 15, 2018* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. > > **Cons**: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". > > A more professional forum than the open source version we were using, and it was alot cheaper than the competition. ----- ### "Great ideas, slow execution. Excellent support and culture." — 3.0/5 > **Verified Reviewer** | *December 15, 2017* | Consumer Electronics | Recommendation rating: 6.0/10 > > **Pros**: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. > > **Cons**: The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. ----- ### "Insided Review" — 5.0/5 > **Genesis** | *March 9, 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Features that can have real importance to the company. Easy to use with many helpful options and tips. > > **Cons**: A bit expensive and sometimes hard to customized features for your company. ----- ### "Great Product. Easy setup. Top Team." — 5.0/5 > **Liza** | *June 23, 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices > > **Cons**: Private DMs on and off feature and maybe a little more reports to help sort through data ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/105115/insided?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/105115/insided) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data