About SatisMeter

SatisMeter is an in-app feedback solution that collects net promoter score (NPS) data based on specific usage patterns from web apps, mobile apps, and email. Growth hackers, marketers, website owners, and developers are able to increase feedback and response rates from customers in order to better understand their needs for increased retention.

SatisMeter helps organizations to identify unsatisfied customers and resolve their problems before they leave. The multi-channel platform utilizes the Net Promoter System for measuring customer loyalty, and collecting actionable in-app feedback. SatisMeter provides users with a wide-range of customizable options and offers the option to channel results though services such as Slack, Segment, and Intercom.

Integrated surveys allow users to install SatisMeter into any app or website. International customers can fill in the survey in their native language, thanks to SatisMeter’s translation services. Real-time analytics display customer responses instantly, enabling users to make effective decisions based on fresh data. The platform’s collaboration features let users share results with the team and colleagues for increased growth and improvement.

Key benefits of SatisMeter

  • SatisMeter promises increased retention, higher customer satisfaction and insights into customers needs for better product development.

  • Integrated surveys enable users to install SatisMeter on any app or website.

  • Users can share results with colleagues and utilize feedback for continuous improvement and growth.

  • Translation services allow international customers to fill in surveys in their native language.

  • SatisMeter provides real-time analytics that enable users to make important decisions based on fresh data.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 17 others, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

    Images

    View 2 more
    SatisMeter video
    SatisMeter screenshot:

    Features

    Total features of SatisMeter: 11

    • API
    • Application Integration
    • Automatic Notifications
    • Collaborative Review
    • Feedback Collection
    • Feedback Management
    • Real Time Analytics
    • Survey Management
    • Surveys & Feedback
    • Third Party Integration
    • Website Integration

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    Reviews

    Overall rating

    5 /5
    (2)
    Value for Money
    3/5
    Features
    4/5
    Ease of Use
    4/5
    Customer Support
    5/5

    Already have SatisMeter?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 2
    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Helpful to understand and act upon promotors and detractors

    Reviewed on 2020-08-18

    Pros

    - Great tool to identify detractors and promotors of your SaaS product and act upon these findings
    - Seemless integration in our existing ecosystem
    - Service team helpful if needed

    Cons

    - There could be more options to customize the look and feel of the NPS
    - We are missing a few export features that would help us to automate next steps better

    Nicolas D.
    Overall rating
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great tool to segment your users and get feedback easily.

    Reviewed on 2017-07-12

    Interesting way to collect feedback from my users.

    Interesting way to collect feedback from my users.

    Pros

    Easy integration, and also easy to use for my users. And the support is blazing fast when you have a question, they help a lot. Do not hesitate to contact them because some APIs are not yet documented.

    Cons

    It lacks an intermediate plan for those who don't have that much monthly users. Apart from that, the product is good.

    SatisMeter FAQs

    Below are some frequently asked questions for SatisMeter.

    SatisMeter offers the following pricing plans:

    • Starting from: US$49.00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Startup: $49 per month Growth: $99 per month Business: $299 per month Enterprise: Contact SatisMeter

    SatisMeter offers the following features:

    • Based on Net Promoter system
    • Collaboration
    • Connect to services
    • Customer feedback
    • Install SatisMeter into any app or website
    • Integrated survey
    • Multi-language
    • Notifications
    • Real-time analytics
    • Remote access
    • Share results
    • Survey customization
    • Third party integration
    • Translations

    SatisMeter has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    SatisMeter supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

    We do not have any information about what devices SatisMeter supports

    SatisMeter integrates with the following applications:

    BigCommerce, Cloudflare, EnjoyHQ, Geckoboard, Intercom, Mailchimp, Salesforce Sales Cloud, Salesmachine, Shopify, Slack

    SatisMeter offers the following support options:

    Online Support, Knowledge Base

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