--- description: Detailed reviews on CallTools based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CallTools with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallTools Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [CallTools](/software/105001/calltools) # CallTools Canonical: https://www.getapp.ca/software/105001/calltools Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/105001/calltools?page=2) > CallTools is an all-in-one call center solution offering an outbound power dialer \& inbound call center with live agent monitoring, skill-based routing, \& more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now\! > > Verdict: Rated **4.8/5** by 156 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CallTools CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes. The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller. CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data. Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer. The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 156 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTools - **Location**: Irvine, US - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Calendar Management - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (33 total) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Inside Sales Software](https://www.getapp.ca/directory/761/inside-sales/software) ## Alternatives 1. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (142 reviews) 2. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (321 reviews) 4. [Kixie PowerCall](https://www.getapp.ca/software/104961/kixie) — 4.6/5 (294 reviews) 5. [Dialshree](https://www.getapp.ca/software/2059915/dialshree) — 4.7/5 (74 reviews) ## Reviews ### "Great for speed dialing" — 5.0/5 > **Anderson** | *November 21, 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible. > > **Cons**: Some times get stuck when many lead are assigned. ----- ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won\!" — 5.0/5 > **Joseph** | *November 8, 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. > > **Cons**: You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. > > Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. ----- ### "Great platforms elevated requirements." — 3.0/5 > **Alex** | *August 29, 2020* | Construction | Recommendation rating: 4.0/10 > > **Pros**: The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one. > > **Cons**: The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices). > > I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices. ----- ### "If you make a high volume of calls, you need this" — 5.0/5 > **Tad** | *March 28, 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons. > > **Cons**: I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex. ----- ### "Dials fast but not my favorite dialer" — 4.0/5 > **Martin** | *October 24, 2022* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: You are able to reach a lot of people with your dialing sessions. This moves very quickly. > > **Cons**: The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials. > > I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/105001/calltools?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/105001/calltools) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data