
About Smart Service
Smart Service is a direct QuickBooks add-on that adds scheduling, dispatching, and more, making QuickBooks into a one-stop shop for all the administrative needs facing the modern field service company. In addition, the mobile Smart Service system expands QuickBooks with customer management, work orders, routing, time tracking, inventory, estimates, digital forms, workforce tracking, service histories, and many other easy-to-use features. Smart Service will help:
-Manage customers.
-Schedule jobs.
-Handle paperwork.
-Dispatch new work orders.
-Optimize travel routes.
-Track employee progress.
-Track vehicle use.
-Manage assets.
-Analyze marketing.
-Document work with pictures.
Because Smart Service works as a direct QuickBooks add-on, all work done in Smart Service gets duplicated in QuickBooks in real time. Smart Service helps eliminate double data entry and lets service businesses keep all their work in one centralized location.
Businesses in HVAC, plumbing, electrician, pest control, appliance repair, chimney, IT service, construction, document destruction, fire protection, irrigation, lawn care, landscaping, pool service, property management, and countless other field service specializations use Smart Service to go mobile, get organized, increase efficiency, and eliminate waste.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Smart Service
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Antigua and Barbuda, Barbados, Bahamas, Canada, Jamaica , Saint Kitts and Nevis, Saint Lucia, Trinidad and Tobago, United States, Saint Vincent and the Grenadines and 5 others
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images







Features
Total features of Smart Service: 66
Alternatives
PestPac

ServiceMax

Intuit Field Service Management

GorillaDesk

Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Security & Investigations
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
ACI Smart Service Review 09-21-2016
Reviewed on 9/21/2016
We have been using Smart Service with the IFleet portion for our technicians in the field for about...
We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
Pros
The ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field.
Cons
We have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild.
We have several labor descriptions for our business and the work tickets can be set up correctly for the type of labor on a service call, the information transfers to the invoice in QB correctly, but defaults to ONE labor description on the time cards. So I end up having to revise nearly ever time card entry to correct the labor code. Also have to change the service or installation name from the sales rep's name to the actual technician that did the work. This has made the payroll processing a lot more time consuming than it used to be when it was entered directly through the time card entry in QB.
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Smart Service is the program we use on an hourly basis to keep our service business going.
Reviewed on 3/27/2018
Everything is organized for me, makes taking, tracking calls a breeze!
Everything is organized for me, makes taking, tracking calls a breeze!
Pros
Basic scheduling is very easy to learn, it only took me a couple of days to start scheduling basic calls. The rest involved mainly learning the service business that I work for in order to discover other needs within Smart Service. There is additional support via Smart Service's monthly webinars on various topics to assist with learning. I've attended 'Service Agreements' which I didn't know was possible until the webinar. I really like the reporting feature, it can generate useful data by request. For instance, pulling reports by customer location; if I want to view which customers live in South San Francisco I can easily create filters to do so. You really don't know how valuable a program is until your without it. We experienced our internet being down for half a day and had to go back to paper scheduling; that made us all realize how important Smart Service is to our business for sure!
Cons
If you misspell a customer name after selecting 'new customer/prospect' and make it to the main customer screen, you have to go into QuickBooks to make the corrections although it is a new customer. It would be better for new customers only to keep it unlocked until save is selected. That would save some time; I don't make constant errors but it happens occasionally. Also, tracking technicians does not seem to work 100%. I've made sure that their tablets are syncing but only have three technicians showing up on the map. Sometimes it can take a long time to load a customer and that delays a call and time. Other than those three minor problems, I can't really think of anything else.
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Moving company with smart service
Reviewed on 9/28/2016
There are certain fields in the moving industry that do not line up with other services. The mapper...
There are certain fields in the moving industry that do not line up with other services. The mapper system seems to be extremely slow and locks up the computer at times when we attempt to use it. Some of the auto populated fields can not be turned off, so our secretaries are having to do double work to get the results we need. We are unable to add items in the field that carry over to smart service that will translate equally into quick books, so again the secretaries are having to go back and double work. At this time this is the program we use, but are in the process of looking at other programs that may be more flexible and less work for the office personal. We have spoken with our sales person and tech support on the issues noted above the I-fleet app that works with smart service the workers are consistantly telling us how slow the app is to respond!
Pros
The scheduling page that shows the number of trucks and color activated during time stamps
Cons
Not flexible for our industry, we keep hoping it will be more appealing to other options, but no luck after many years with the company.
- Industry: Machinery
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Smart Service
Reviewed on 3/25/2020
Pros
We really don't use the Software to its fullest. It We love the part we use
Cons
We would love to use the Service agreement billing but we bull a month in advance and the way it is designed we can not use it.
Alternatives Considered
ServiceMaxReasons for Choosing Smart Service
ReportingSwitched From
Intuit Field Service ManagementReasons for Switching to Smart Service
it had more of what we were looking for- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best business software
Reviewed on 9/21/2016
After trying many different types of software for my business, smart service outshines them all....
After trying many different types of software for my business, smart service outshines them all. Easy to use, functions in a way that makes sense with our business. It makes dealing with customer orders fast and efficient. Communicating with employees in the field has never been better for us. We can accurately and quickly make sure field techs understand where they should go and what they are to do. We can track revenue by forecasting and reviewing. This software really works. The support team is amazing.
Pros
It accomplishes all that we want out of a software without being complicated to use. It understands what we need to function and flow as a business. Using the software helps us be professional and profitable.
Cons
I can't really say anything negative about the software. I have heard others say they found a cheaper way to operate with software. It is usually people using several different software types or one program that is less quality. To me bad or clunky software/office operations cost money. Smart service is inexpensive when you realize the potential profits from a smooth running operation that is hassle free.
Smart Service FAQs
Below are some frequently asked questions for Smart Service.Q. What type of pricing plans does Smart Service offer?
Smart Service offers the following pricing plans:
- Starting from:
- Free Trial: Available
Smart Service is available for a one time price of $1,599.99. Additional users and mobile users are available at a discounted rate.
Q. Who are the typical users of Smart Service?
Smart Service has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Smart Service support?
Smart Service supports the following languages:
English
Q. Does Smart Service support mobile devices?
Smart Service supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Smart Service integrate with?
Smart Service integrates with the following applications:
Dropbox Business, Google Calendar, QuickBooks Online Advanced, Quickbooks Online
Q. What level of support does Smart Service offer?
Smart Service offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Smart Service.
- Scheduling Software
- Field Service Management Software
- Garage Door Software
- Locksmith Software
- Service Dispatch Software
- Field Activity Management Software
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- Work Order Software
- Plumbing Software
- Electrical Contractor Software
- Pest Control Software
- Security System Installer Software
- Handyman Software
- Lawn Care Software
- Pool Service Software