--- description: Detailed reviews on ServiceTrade based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ServiceTrade with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceTrade Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [ServiceTrade](/software/104991/servicetrade) # ServiceTrade Canonical: https://www.getapp.ca/software/104991/servicetrade Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/104991/servicetrade?page=2) > ServiceTrade is a field service management platform designed for commercial HVAC, mechanical, and fire contractors that streamlines operations, optimizes field performance, and boosts sales and client retention. > > Verdict: Rated **4.6/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceTrade • Unified account - Customers log into a portal on your website to see their service and project history, upcoming appointments, and open quotes. • After-service report - Send customers an after-service or project report that’s chock full of multimedia that shows what team did and discovered in their facility. • Verification in the Field - Get customer approval with a digital signature before leaving the job. • Online Quote Approval - Customers review and reply to online quotes. Businesses can monitor progress and follow-up after the customer has viewed the quote. • Budgets - Manage project budgets with real-time insights into budgeted vs actual performance. • Access all customer information – See service and project history, all equipment, deficiencies or repairs found, and notes for every customer location • Tracking - ServiceTrade displays the status of the techs and enables users to see customer service status updates. • Integration - Open APIs mean that customer service data can be shared with other open-API apps such as accounting platform, CRM, email platform and website. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 342 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTrade - **Location**: Durham, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting Integration - Accounting Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Automated Scheduling - Automatic Backup - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - CRM Software - Calendar Management - Checklists - Client Portal - Compliance Management - Contact Database - Contract/License Management - Contractor Database ## Integrations (15 total) - Acumatica Cloud ERP - ComputerEase - FOUNDATION - Google Calendar - Microsoft Excel - NetSuite - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sage 100 - Sage 300 - Sage Accounting - Sage Intacct - WordPress - Zapier ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Field Service Management Software](https://www.getapp.ca/directory/255/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.getapp.ca/directory/255/field-service-management/software) - [Service Dispatch Software](https://www.getapp.ca/directory/520/service-dispatch/software) - [Field Activity Management Software](https://www.getapp.ca/directory/655/field-activity-management/software) - [HVAC Software](https://www.getapp.ca/directory/657/hvac/software) - [Work Order Software](https://www.getapp.ca/directory/705/work-order/software) ## Alternatives 1. [Jobber](https://www.getapp.ca/software/90723/jobber) — 4.6/5 (1456 reviews) 2. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5203 reviews) 3. [BuildOps](https://www.getapp.ca/software/131331/buildops) — 4.4/5 (177 reviews) 4. [Service Fusion](https://www.getapp.ca/software/103289/service-fusion) — 4.3/5 (308 reviews) 5. [FieldPulse](https://www.getapp.ca/software/105687/fieldpulse) — 4.6/5 (445 reviews) ## Reviews ### "ServiceTrade is our Customer Service Department" — 5.0/5 > **Keith** | *February 14, 2023* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers. > > **Cons**: The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning. ----- ### "No need to look at any other software\!" — 5.0/5 > **Geoff** | *August 2, 2024* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: We've been using ServiceTrade for a few years now and really love using it. Before we were just using QuickBooks and this has simplified everything. I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status. It really checks all of our boxes and have no need to look at any other software. > > **Cons**: I don't really have anything currently that I do not like. I am still using the old dispatch screen because I feel it is a little more basic and I am used to it. I may use the new screen more if it could sort the jobs in alphabetical order. Right now it is hard to find a particular location because you can't sort alphabetically unless something has changed. > > I really enjoy working with and in ServiceTrade. It checks all of my bases and makes my life easier. ----- ### "Review from FIRE FIGHTER PRODUCTS, Inc 2-2-24" — 3.0/5 > **Richard** | *February 2, 2024* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: The centralized Online Dashboard and Layout. > > **Cons**: Actual human live customer support is almost non-existent. No dedicated support, everything is by online service ticket, usually handled 6-8 hours or the next day. ----- ### "Leveraging Field Software for Success" — 5.0/5 > **Brad** | *May 22, 2024* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Servicetrade makes all team members communicate better with our customers to best serve them. > > **Cons**: Paying in full in 1 payment. It would be better to be able to pay monthly. > > Outstanding\! Great software and greater people\! ----- ### "Great program. Easy to use." — 5.0/5 > **Amy** | *May 27, 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. > > **Cons**: I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. > > Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/104991/servicetrade?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/104991/servicetrade) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data