About ServiceTrade
ServiceTrade is a web and mobile field service management application for companies in the mechanical, commercial HVAC, fire protection, commercial food equipment, air duct, kitchen exhaust cleaning, commercial electrical, industrial refrigeration, and medical equipment industries.
ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle to build profitable, long-lasting relationships.
Businesses expect innovative service contractors to enhance their on-site service with online engagement. Through ServiceTrade, customers receive media-rich online quotes, after-service reports with photos from your techs’ mobile devices, and an online portal with their full service history. Tech-on-the-way alerts and coordination between field technicians, the home office, and the customer make each appointment more professional and successful. Photos, documentation, and audio notes taken with technicians’ smartphones or tablets give business owners more information about the status of their systems.
ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Going paperless decreases the amount of time spent tracking down paperwork, so you can invoice customers faster.
The enhanced service delivery provided by ServiceTrade leaves a lasting digital impression that makes the contractor’s brand memorable long after the service call. Customers expect service contractors to behave as a trusted advisor and show them how they’re helping them in ways that other contractors can’t or won’t. Service contractors who don’t adopt technology solutions for customer service are at risk of becoming marginalized by those who do. Through an amazing customer experience, ServiceTrade enables business growth by attracting new prospects and extending customer relationships beyond the service appointment.
Pricing starting from:
US$89.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of ServiceTrade
• 24/7/365 Online Service Account -- Customers login to a portal on your website to see their service history and upcoming appointments.
• Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.
• Verification in the Field -- Our tablet app gets customer approval with a digital signature – before leaving the job.
• Online Quote Approval -- Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.
• Service Review -- Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.
• Software as a Service (SaaS) -- SaaS means that your data is available to everyone in the office and in the field from a variety of devices.
• Native Mobile Applications -- ServiceTrade iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.
• Schedule & Dispatch -- Your first stop for all the critical info you need to manage your business. Never miss another service opportunity.
• Track the Tech -- ServiceTrade displays the status of your most important asset – your techs. See customer service status updates minute by minute.
• Integrate with Everything -- Open APIs mean that your customer service data can be shared with other open-API apps like your accounting platform, CRM, email platform and website.
• Support and Services -- Our services team will get you up and running, and help find new ways to use our technology to solve your business problems.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$89.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ServiceTrade: 58
Alternatives
ServiceMax
Intuit Field Service Management
Housecall Pro
Less Paper
Reviews
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- Industry: Facilities Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The wind beneath my wings
Reviewed on 2018-05-16
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and...
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.
Pros
ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.
Cons
Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.
- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
ServiceTrade Has Transformed Our Business
Reviewed on 2020-01-02
Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs....
Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.
Pros
ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
Cons
I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!
Alternatives Considered
ServiceMaxReasons for Switching to ServiceTrade
We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business.- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Don't trust this software with your business's vital processes
Reviewed on 2022-09-07
We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great...
We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning.
That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were.
If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result.
Pros
This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet.
Very customer friendly. Automated emails with custom links is terrific.
Overall their product looks great on the surface, and the presentation is top notch.
Cons
This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well.
Major updates are frequently rolled out without notice, and have a huge impact on your processes.
Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software.
Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report.
This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money.
Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments)
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Beat the billion dollar bullies
Reviewed on 2019-10-24
I love all the problems this software was able to solve. I am secure in knowing that customer...
I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.
Pros
The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.
Cons
Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.
Alternatives Considered
Intuit Field Service ManagementReasons for Choosing ServiceTrade
The customer service, the ease of use, the ease of implementationSwitched From
Intuit Field Service ManagementReasons for Switching to ServiceTrade
I had a really hard time implementing Field Service Management. Also, when I spoke to their customer support team, I soon realized that, even as a novice, I knew more about how software is supposed to work than the support team did. It was really frustrating.- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Service Trade has really helped our company with scheduling and invoicing
Reviewed on 2020-01-14
Very happy with how ServiceTrade has helped our business.
Very happy with how ServiceTrade has helped our business.
Pros
Ability to set up reoccurring events easily.
Cons
The ability to create more information for jobs that have multiple billings through customer previous billings page. Currently, the customers previous billings have a job type but when it comes to repairs, the ability to sort through more details on the customer page without having to click each prior job would be really helpful
ServiceTrade FAQs
Below are some frequently asked questions for ServiceTrade.Q. What type of pricing plans does ServiceTrade offer?
ServiceTrade offers the following pricing plans:
- Starting from: US$89.00/month
- Pricing model: Subscription
- Free Trial: Available
Select : $89/month/technician paid annually. Office users free. Premium : $139/month/technician paid annually. Office users free. Enterprise : $189/month/technician paid annually. Office users free.
Q. Who are the typical users of ServiceTrade?
ServiceTrade has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000
Q. What languages does ServiceTrade support?
ServiceTrade supports the following languages:
English
Q. Does ServiceTrade support mobile devices?
ServiceTrade supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceTrade integrate with?
ServiceTrade integrates with the following applications:
ComputerEase, Google Calendar, Microsoft Excel, QuickBooks Online Advanced, Quickbooks Online, Sage 100cloud, Sage 300 Construction and Real Estate, Sage Business Cloud Accounting, Sage Intacct, WordPress, Zapier
Q. What level of support does ServiceTrade offer?
ServiceTrade offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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