OnTime 360
About OnTime 360
OnTime 360 is a cloud-based software from Vesigo Studios, designed for use by multiple types of transportation business, including couriers, freight brokers, and dispatching service providers. The solution offers team collaboration tools, accurate order dispatching, and intelligent assignment of drivers. OnTime 360 integrates with other software systems through its API, and is designed to work worldwide, with regional formatting and Unicode support allowing users to enter data in any language and view dates, times, numbers, and currencies in their preferred regional format.
OnTime 360 includes a vehicle management system which allows users to track the exact location of vehicles, manages maintenance requirements by mileage or date, and automatically notifies users when scheduled maintenance points are reached. The tracking and tracing feature helps users to instantly calculate the price and send a notification to drivers if a customer asks for a change in service. Also included are billing tools that have the capability to automatically generate invoices as per the billing cycle of customers.
OnTime 360 has a workflow designer that enables users to customize certain functions, such as setting up of specific triggers to send notifications to a large group, with control over delivery methods and content. The solution also simplifies payroll and wage calculation by offering a time clock feature that captures the exact time logged, orders processed, and distance driven.
OnTime 360 is compatible with various mobile devices and allows users to work offline when there is no internet connection, with all standing data automatically synch?ronized once the mobile device regains signals and has an internet connection.
Key benefits of OnTime 360
- Multiple users can be managed, with administrators able to set access permissions on a per-user basis to prevent unapproved access to system features.
- Web portal allows customers to view their order history and manage their personal address book.
- Price set feature maintains a record of wages paid to the subcontractors or employees and prices charged to customers.
- Users can create up to 50 additional custom fields to suit their data capture requirements.
- Real-time driver tracking assists users in evenly and efficiently distributing workloads between drivers.
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- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
This platform meets all of my businesses needs
Reviewed on 2022-09-06
We use this daily for dispatching our drivers. We love all the things you can do with it and it...
We use this daily for dispatching our drivers. We love all the things you can do with it and it even has the capability to transfer info over to QuickBooks. Which we are currently trying to use
Pros
There is so much to do on this platform. There are endless reports that you can get. We use this for dispatching driver's to calls and it has been outstanding
Cons
You have to pay per user after a certain amount of users. This should be bundled up in the price
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
HAVE LOVED IT FROM DAY 1
Reviewed on 2019-05-30
It has helped our business be up to date and more efficient.
It has helped our business be up to date and more efficient.
Pros
The versatility from day one! The ease of use.
Cons
I would like to see the reports have the ability to be modified for more specific uses.
Alternatives Considered
JobberReasons for Switching to OnTime 360
Ontime allowed us to use the software with out changing any thing.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
After 5 months of trying to get this system functioning we had to abandon it
Reviewed on 2018-02-27
Pros
Saving quotes was a nice feature. The web portal is nice and the drive mobile app is also user well done. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported.
Cons
Save your money and your time. OnTime360 IS NOT completely mobile. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. Their customer service lacks in following up with things they need to get back to you on. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. They make everything sound simple and it is not. I can generally easily learn most software programs, so I am not computer illiterate. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why.
Response from Vesigo Studios
We are sorry to see that you have chosen to close your OnTime 360 account.
Many of our customers agree that our price quotes feature, Customer Web Portal, new Mobile Applications for drivers, and flexible pricing are among our many great features.
Our unlimited in-house Customer Service is included free of charge to our customers using all OnTime subscription levels. Many of our customer's suggestions have been included in recent updates to our software. Of course, as with any new software system, there is a learning curve and we welcome our customers to call or email us at their convenience.
We understand that, despite our continual efforts, some of the difficulties you were having could not be resolved to your satisfaction. Please note that a partial refund was provided. As always, we strive to take our customers recommendations and constructive criticism into consideration and continually work to improve. We appreciate you taking time to give us your feedback.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I regret not switching to OnTime sooner
Reviewed on 2022-03-29
Overall I wish we would’ve implemented this program sooner. The efficiency has increased as well as...
Overall I wish we would’ve implemented this program sooner. The efficiency has increased as well as reducing a lot of tedious office work that is now unnecessary. There are so many detailed functions of the program that we use daily. Customer service/technical support is amazing. They answer pretty much right away and are able to help in real time, emails are also responded to within 24 hours. The guys and Technical Support are invaluable and I can’t say enough things about their promptness, knowledge, and the courteousness and willingness to help figure out a problem and provide a solution. We talk almost daily about how much this program/features have helped our business.
Pros
It easily organizes all of our jobs so that nothing gets missed. We no longer rely on memory/paper trail to get the job done. It provides excellent proof of delivery and has streamlined back and office procedure considerably. It is a huge selling point to our clients to be able to have a professional platform with all of the features to present to them to gain new clients. Our clients along with drivers and myself as the main office administrator, have been extremely satisfied with this new change and ease of use across-the-board. It has taken us to the next level and increased efficiency, we are thankful daily for on time and have considered it to be one of the best business decisions we have made.
Cons
The order in which the route stops appear is a little confusing to program at first. When setting up there were some things I wish I would’ve known before hand to avoid mistakes made but it was an opportunity to learn the software better. A nice feature would be to add in when the item is estimated to be picked up instead of starting the tracking from actual pickup time.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Courier Companies viewpoints of OnTime360 uses.
Reviewed on 2023-10-26
Pros
Their customer services is not only prompt but deeply intuitive. I don't know how many times I call service support to receive someone reading a script with little actual use of a services knowledgeable enough to help with the un-hinged causal or silly questions. Top Tear Support from Ontime every time.
Cons
The billing system, i do think it is a bit of user faulty bits but the billing system seems so hard to manage and file. Along with Report systems and building reports. You really need to have a sandbox setting to be able to go in and mess things up and then learn how to edit them while you work as to not affect the actual accounts almost.
OnTime 360 FAQs
Below are some frequently asked questions for OnTime 360.Q. What type of pricing plans does OnTime 360 offer?
OnTime 360 offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Start: $99 / month Grow: $249 / month Scale: $499 / month Custom: Contact Sales
Q. Who are the typical users of OnTime 360?
OnTime 360 has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OnTime 360 support?
OnTime 360 supports the following languages:
English
Q. Does OnTime 360 support mobile devices?
OnTime 360 supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does OnTime 360 integrate with?
OnTime 360 integrates with the following applications:
FreshBooks, Microsoft Excel, QuickBooks, QuickBooks Online Advanced, Xero
Q. What level of support does OnTime 360 offer?
OnTime 360 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
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