EMDECS

4.3 (19)
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Cloud-based fleet maintenance & repair shop software

About EMDECS

EMDECS is a cloud-based fleet maintenance software offered by BrightOrder Inc and is targeted at small, mid-size and large enterprises in a wide range of industry segments.

The software offers features such as preventative maintenance (PM) scheduling, inventory tracking, warranty management and reporting. The product monitors the models that require maximum maintenance, ensures PM jobs are completed on time and helps businesses to get their vehicles on the road faster. EMDECS uses industry standards such as VMRS (Vehicle Maintenance Reporting Standards) codes from the American Trucking Association for helping technicians to recognize and enter data on repair orders. The product enables the creation of work orders, the assignation of these to technicians and their tracking in real-time using both desktop and mobile devices. The tool also categorizes warranty parts, tracks and sends alerts if a part needs to be replaced and matches invoices to warranty claims. The software can be used for heavy-duty equipment repair and maintenance tracking, rental & leasing tracking, accounting and inventory parts tracking. The product offers reporting capabilities, identifies operational inefficiencies, calculates costs & helps to save money and time.

EMDECS integrates with third-party applications such as QuickBooks and supports multi-location enterprises, counter sales, tire management and purchasing. The software does not require proprietary hardware and is accessible via any device connected to the internet.


Key benefits of EMDECS

• EMDECS is a cloud-based software for fleet maintenance & repair shops and helps businesses to schedule & track preventative maintenance jobs, manage inventory and run reports.

• The software offers business analysis capabilities along with comprehensive reporting features that help fleet managers to analyze profitability, determine equipment value, manage inventory and use real-time data to make business decisions.

• The product adheres to Vehicle Maintenance Reporting Standards (VMRS) codes and helps in comparative work analysis and easy job identification.

• EMDECS is an enterprise software and can perform more than one function including PM scheduling, warranty management, rental & lease tracking, accounting, reporting and repair tracking.

• Reports and on-screen tools allow managers and technicians to evaluate shop performance during the entire repair cycle to reveal real-time profit margins.


Images

EMDECS Software - Comprehensive reporting features help in cost/profitability analysis and decision making
EMDECS Software - Customizable dashboards help fleet managers in decision making & business analysis
EMDECS Software - Repair orders are created and tracked in real-time to ensure that no task is missed out
EMDECS Software - The software offers computerized maintenance management and inventory tracking features
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EMDECS Software - Comprehensive reporting features help in cost/profitability analysis and decision making
EMDECS Software - Customizable dashboards help fleet managers in decision making & business analysis
EMDECS Software - Repair orders are created and tracked in real-time to ensure that no task is missed out
EMDECS Software - The software offers computerized maintenance management and inventory tracking features

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EMDECS

4.3 (19)
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Starting Price

US$125.00
month
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month

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Ease of Use

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Customer Service

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Reviews

Overall rating

4.3 /5
(19)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support Software
4.4/5

Already have EMDECS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 19
Verified Reviewer
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing software since upgrading from paper files

Reviewed on 2018-04-16

Pros

All of the tracking features are amazing! From cost, to maintenance history, to repairs, this software makes it very easy rather than our old paper system.

Cons

The overall performance could be upgraded but from what I have been told, this is currently in the works.

Michael
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

New to Emdecs

Reviewed on 2023-09-11

Once getting to know my sales person [sensitive content hidden] this transition has been as smooth...

Once getting to know my sales person [sensitive content hidden] this transition has been as smooth as anyone could ask. From information gathering to implementation it has been a pleasure to work with him. He was very committed to Emdecs and it being a solution for us during the initial conversations and now even after 6 months of use we still communicate regularly. I would not only consider [sensitive content hidden] a business partner but also friend. Currently while still learning and trying to adjust our needs [sensitive content hidden]
has been another person that has helped us immensely. He has been there for us during implementation and continues to be there for us daily. The overall experience has been exceptional because of the people in my opinion, keep doing it right and Thank you!

Pros

The features that benefit us the most are the PM and work order related activities and then the reporting on the backside. We are currently integrating with Spireon and once complete this will be a big benefit in mileage documentation and retention for tax reporting.

Cons

The cost of the software is expensive but we believed that because of all the features and being customizable it will benefit us within our current workforce. We have a very diverse workforce and the software is able to meet our needs for our employees.

Alternatives Considered

RTA

Reasons for Choosing EMDECS

Ease of use and being able to customize.

Reasons for Switching to EMDECS

Ease of use and the ability to customize. The follow up and people part of getting something new meant a lot to us. The team at Emdecs went the extra mile to help us in making a decision and showing all parts of the software.

Response from BrightOrder

Dear Michael, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Nancy
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Emdecs review

Reviewed on 2023-10-27

We began with the old system, Paccar Connect, back in 2005. In 2020 we were switched over to this...

We began with the old system, Paccar Connect, back in 2005. In 2020 we were switched over to this system. It was very rough for a few years with not much knowledge from your team and turn around with employees as far as getting our troubles and questions answered. We find it easier and faster to still use the old system for our parts department. We still use the old system for re-ordering parts and labeling. Customer service has greatly improved over the last year which we appreciate.

Pros

The service board, time sheet for mechanics, and complete RO are what we use most and work awesome for us.

Cons

PartsWe still have troubles with printing of labels . There are so many tabs to go into when pulling up a part number. It was so much easier and user friendly with the old system, Connect. Receiving parts, doing physical counts, printing labels, and adjusting inventory are still done in the old system.

Response from BrightOrder

Nancy,
Thank you so much for the review! We continually strive to improve at BrightOrder and appreciate your feedback. If you are still having issues with printing labels from EMDECS, please reach out to us at [email protected]. Our team is happy to assist in any way they can. Have a great day!

KARL
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

9 YEARS WITH EMDECS

Reviewed on 2023-10-30

PLEASE DONT GET ME WRONG , OVERALL I DONT THINK THERE IS ANYTHING OUT THERE THAT CAN MATCH YOUR...

PLEASE DONT GET ME WRONG , OVERALL I DONT THINK THERE IS ANYTHING OUT THERE THAT CAN MATCH YOUR SYSTEM. IT IS SIMPLE TO OPERATE AND EASY FOR THE TECHS AND LOWER MANAGEMENT . IT HAS BEEN A GREAT MANAGEMENT TOOL FOR OUR COMPANY.

Pros

I LOVE THE EASE OF SETTING UP PROGRAMS, THE SEVERAL DIFFERENT WAYS OF CROSS REFERENCING SERVICE, PARTS OF FINANCIAL SYSTEMS. IN THE 9 YEARS THEY HAVE MADE IMPROVEMENTS WHICH HAS HELPED

Cons

THE INABILITY FOR THE MANAGER OR ADMINISTRATOR TO MAKE DECISIONS CONCERNING THE PROGRAM . FOR INSTANCE YOU CAN DELETE A WORK ORDER INVOICE BUT IF YOU RECEIVE A PART WITH THE WRONG INVOICE NUMBER YOU CANNOT GO BACK AND DELETE THE INVOICE AND RE DO IT. i WAS TOLD BY THE HELP DESK THAT I WOULD MESS UP THE INVENTORY. WELL I THINK THAT THE SITE MANAGER SHOULD BE SMART ENOUGH TO DO AN INVENTORY ADJUSTMENT. AFTE R RE-DOING THE INVOICE. BY NOT BEING ABLE TO DO THIS REQUIRES A LOT OF LEG WORK TO THE MAIN OFFICE AND THE INTEGRATION WILL BE WRONG SO YOU HAVE TO WRITE A LETTER EXPLAINING WHAT YOU DID WRONG AND THEN THEY HAVE TO DELETE AND MANUALLY RE-ENTER ON THERE SIDE. tHE INABILITY TO CLEAN OUT OLD INFORMATION ON THE SRT GUIDE. THE INSTRUCTIONS FOR SETTING THIS UP IS VERY VAGUE SO MISTAKES WERE MADE IN THE BEGINNING WHICH MADE IT MISERABLE FOR SETTING UP FUTURE SRT GUIDES. IT HELPED A LOT WHEN YOU ALLOWED US TO INACTIVATE THE OLD ONES BUT WHEN SETTING UP A NEW ONE YOU HAVE TO BE SO CAREFUL NOT TO REUSE CERTAIN WORDS. THE TUTORIALS ARE GOOD FOR ANYTHING BASIC BUT ANYTHING THAT IS MORE COMPLEX THEY MAKE MINOR MENTION OF THE THINGS YOU NEED TO KNOW AND MOST OF THE HELP DESK ARE NOT MUCH HELP. SOME OF YOUR AGENTS ARE VERY GOOD BUT SOME ARE OF NO HELP AT ALL.. ONE TIME YOU CALLED HERE ASKING ON HOW TO IMPROVE THE SYSTEM BUT I WAS RIGHT IN THE MIDDLE OF EVERYTHING AND WAS HARD TO THINK OF ANYTHING. WITH A LITTLE WARNING OR SOME ADDRESS WHERE WE COULD SEND OUR CONCERNS AS THEY COME UP WOULD BE EXTREMELY HELPFUL . THERE ARE A LOT OF THINGS IN INVENTORY MANAGEMENT THAT COULD BE IMPROVED ON.

Response from BrightOrder

Hello Karl,

Thank you so much for the review. Your feedback is really important to us! One thing that we are working on is a more complete knowledgebase for our clients - step-by-step guides and videos that go more in detail and depth than our previous articles. Next time outreach is done - I'll make sure that you receive an email so that you can have time to give us feedback. We strive to continually grow and listen to our customers - thank you again!

Diane
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

emdecs review

Reviewed on 2023-10-17

We are very happy with this system.

We are very happy with this system.

Pros

This system is easy to use, so many features to make a shop run smoothly. inventory seems to work very well. tech software is such a big help allowing techs to use, clock in and out of jobs, add comments, add parts, job lines, without enough control to really mess up the paperwork. tech support is fantastic. call back time is usually within minutes and updates are emailed regularly until issue is resolved. when we looking for new program this just seemed to fit all criteria. set up for a repair shop or fleet maintenance it has most all features you could want. appreciate that operators of system can not easily change information once entered and always a record of changes. can not delete workorders or invoices without trail

Cons

reports are not always accurate and sometimes difficult to find which one you actually want. core on hand values are not correct. looking up past work history can be more difficult than other programs

Response from BrightOrder

Hey Diane , we appreciate the review and are glad we could be of service. Your feedback is really important to us. If you have any further needs or questions, please reach out!

Showing 5 reviews of 19 Read all reviews

EMDECS FAQs

Below are some frequently asked questions for EMDECS.

EMDECS offers the following pricing plans:

  • Starting from: US$125.00/month
  • Pricing model: Subscription
  • Free Trial: Available

For more information regarding pricing please reach out to one of our team members through our website: https://brightorder.com/request-demo/

EMDECS has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

EMDECS supports the following languages:

English, French, German, Italian, Norwegian

EMDECS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

EMDECS integrates with the following applications:

Epicor, Fleet Complete, FleetLynx, Geotab, Peachtree by Sage, QuickBooks, QuickBooks Online, QuickBooks Online Advanced, Sage 200, Stripe

EMDECS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for EMDECS.