--- description: Detailed reviews on HaloPSA based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare HaloPSA with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HaloPSA Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HaloPSA](/software/104817/nethelpdesk) # HaloPSA Canonical: https://www.getapp.ca/software/104817/nethelpdesk Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/104817/nethelpdesk?page=2) > HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HaloPSA • Fast, Clean Interface: Designed to be quick and intuitive. • Save time by automating workflows and centralising communication. Easily manage incidents and meet SLAs through HaloPSA's incident management functionality. • Gain more control over the assets and items lifecycle. Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power. • Reduce costs, increase productivity and teach new skills. Create an extension of your service with our Self Service Portal. End users can raise requests through the service catalogue and find solutions easily with FAQ's. • Keep track of projects and make resource spend transparent. Share a live view of all projects on the go to gain clarity and visibility for time tracking and billing. • Manage the entire lifecycle of a customer from prospect through implementation projects and onto your support team and account management. • Integration with Core Business Systems: Centralise your business processes using HaloPSAs powerful built in integrations. • ITIL Aligned: Incident, change, problem, service, asset and knowledge management. • Self Service \& Knowledge Base: Improve efficiency by reducing the number of calls to your service desk. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: https://halopsa.com/pricing/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Anti Virus - Approval Process Control - Asset Lifecycle Management - Audit Trail - Automated Routing - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM Software - Calendar Management - Call Center Management - Change Management Software ## Integrations (42 total) - 3CX - Acronis Cyber Protect - Addigy - Adobe Acrobat - Adobe Commerce - AlertOps - Analytify - AnyDesk - Armis - Armis - Arrow - Arrow - Atera - Bright - Bright ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Professional Services Automation Software](https://www.getapp.ca/directory/331/professional-services-automation/software) - [Consulting Software](https://www.getapp.ca/directory/356/consulting/software) - [Professional Services Software](https://www.getapp.ca/directory/357/professional-services/software) ## Alternatives 1. [N-central](https://www.getapp.ca/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.getapp.ca/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 3. [Cove Data Protection](https://www.getapp.ca/software/108695/solarwinds-msp-backup-recovery) — 4.7/5 (217 reviews) 4. [SuperOps](https://www.getapp.ca/software/2050597/superops-ai) — 4.6/5 (65 reviews) 5. [Syncro](https://www.getapp.ca/software/2047491/syncro) — 4.6/5 (147 reviews) ## Reviews ### "Best Platform" — 5.0/5 > **ASHLEY** | *December 18, 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ticketing system shows all updates and sends reminders if you have something pending. > > **Cons**: There were not many professional looking quote templates, but we were able to go in and easily customize some to our liking. > > Halo has been very easy to use for our team, keep our staff and clients updated in real time. ----- ### "Has a Lot of Options and Integration, and Excellent Customer Support" — 5.0/5 > **Lauren** | *May 20, 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: There are SO many ways to customize your company\! > > **Cons**: The guides provided are not at comprehensive as they could be. > > I think there are so many excellent options to help customize everything for your company, however I have to reach out to customer services for a lot of help as the guides they provide are not always as detailed as they could be. However their customer service always helps me figure out what needs to be done or helps me fix issues. Love it\! ----- ### "NetHelpDesk Review" — 4.0/5 > **Giles** | *March 7, 2017* > > NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket. ----- ### "HaloPSA Review" — 5.0/5 > **Michael** | *August 9, 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time. > > **Cons**: As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want. > > HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable. ----- ### ""Clever title goes here"" — 5.0/5 > **Jarod** | *October 6, 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The ability to build out work flows and linking these work flows to specific ticket types. > > **Cons**: I find that the stock system can be clunky at times > > Overall my experience with HaloPSA has been great. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/104817/nethelpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/104817/nethelpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data