TimeTap Overview
What is TimeTap?
TimeTap is an online appointment scheduling software for small to medium sized businesses, as well as independent professionals, that have large appointment offerings and bookings on a monthly basis. The solution is versatile for use in almost any industry, helping to eliminate missed calls and no-shows by allowing customers to book and manage their own appointments online.
Appointment-based businesses can turn to a client-focused approach by taking appointments using TimeTap’s fluid calendars and lists that help users navigate and manage time. Both staff and clients can automate their scheduling and booking. Businesses can schedule an unlimited number of appointments per month and create custom client fields to get the necessary information for the booking.
Flexible calendars enable users to tweak their schedules to a personalized view. Lists help categorize appointments as completed, cancelled, or no show. Automated emails confirm, remind, and follow-up with clients on appointments, and include delivery preference settings. TimeTap includes waitlisting options, multiple staff calendars, and personal staff bookings for directing dedicated clients.
Businesses can copy and paste a custom code to embed a scheduler on their website or on social media profile. TimeTap’s mobile app enables users to schedule client appointments, check daily availability, and more, anytime, anywhere. TimeTap helps make sure clients are qualified for the appointment by asking screening questions, and securely uploads client files and documents to the cloud.
TimeTap Overview
Pricing
Pricing options
STARTER:
1 Staff + 1 Location, Free
PROFESSIONAL:
1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo
BUSINESS:
1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo
Non-profit discounts available.
TimeTap Features
Media

TimeTap Reviews
TimeTap Reviews
A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted...
Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.
Bike fitting appointment challenges
I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.
Time Tap has streamlined scheduling client calls. I set my availability, they choose what works
I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.
Wonderful
This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.
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A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.
Pros
As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.
Cons
The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.
Response from TimeTap
Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

Just what I needed, and more than I hoped
Pros
I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.
Cons
I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.
Response from TimeTap
Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.
Bike fitting appointment challenges
I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.
Pros
sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)
Cons
Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.
Response from TimeTap
Hi Mike,
So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.
Thanks,
Lucy

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works
I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.
Pros
Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.
Cons
It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.
Response from TimeTap
Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

Wonderful
This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.
Pros
Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.
Cons
It takes a little bit to navigate around and figure out how to use everything.
Response from TimeTap
Hi Chari,
Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears!
Thanks again,
Lucy
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TimeTap Pricing
TimeTap Pricing
STARTER:
1 Staff + 1 Location, Free
PROFESSIONAL:
1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo
BUSINESS:
1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo
Non-profit discounts available.
STARTER:
1 Staff + 1 Location, Free
PROFESSIONAL:
1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo
BUSINESS:
1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo
Non-profit discounts available.
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TimeTap Features
TimeTap Features
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Categories
Additional information for TimeTap
Additional information for TimeTap
Key features of TimeTap
- 2-Way Google Calendar sync
- 24/7 online booking
- Accept payments
- Automated appointment waitists
- Class scheduling
- Client management
- Custom pre-booking forms
- Customizable booking forms
- Customizable emails
- Customizable reports
- Dedicated text number
- Email & text notifications
- Exportable list views
- File uploads
- Flexible availability
- Meeting room booking
- Multiple locations
- Multiple staff calendars
- Multiple tme zone support
- Online scheduling
- Payment processing
- Private service schedulers
- Recurring appointments
- Reminders
- Reservations
- Scheduler embed codes
- Security
- Unlimited appointments
- Unlimited classes
- Unlimited clients
- Vanity URLs
- Zip code filter
- iOS & Android apps
Benefits
TimeTap FAQs
TimeTap FAQs
Below are some frequently asked questions for TimeTap.
Q. What type of pricing plans does TimeTap offer?
TimeTap offers the following pricing plans:
Starting from: US$19.95/month
Pricing model: Free, Subscription
Free Trial: Available
STARTER: 1 Staff + 1 Location, Free PROFESSIONAL: 1 Staff + 1 Location, $19.95/mo 5 Staff + 5 Locations, $29.95/mo BUSINESS: 1 Staff + 1 Location, $39.95/mo 5 Staff + 5 Locations, $59.95/mo Non-profit discounts available.
Q. What are the main features of TimeTap?
TimeTap offers the following features:
- 2-Way Google Calendar sync
- 24/7 online booking
- Accept payments
- Automated appointment waitists
- Class scheduling
- Client management
- Custom pre-booking forms
- Customizable booking forms
- Customizable emails
- Customizable reports
- Dedicated text number
- Email & text notifications
- Exportable list views
- File uploads
- Flexible availability
- Meeting room booking
- Multiple locations
- Multiple staff calendars
- Multiple tme zone support
- Online scheduling
- Payment processing
- Private service schedulers
- Recurring appointments
- Reminders
- Reservations
- Scheduler embed codes
- Security
- Unlimited appointments
- Unlimited classes
- Unlimited clients
- Vanity URLs
- Zip code filter
- iOS & Android apps
Q. Who are the typical users of TimeTap?
TimeTap has the following typical customers:
Small Business, Mid Size Business
Q. What languages does TimeTap support?
TimeTap supports the following languages:
English
Q. What type of pricing plans does TimeTap offer?
TimeTap has the following pricing plans:
Free, Subscription
Q. Does TimeTap support mobile devices?
TimeTap supports the following devices:
Android, iPhone, iPad
Q. What other apps does TimeTap integrate with?
TimeTap integrates with the following applications:
Google Calendar
Q. What level of support does TimeTap offer?
TimeTap offers the following support options:
Online Support, Phone Support, FAQs
Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.