About TimeTap

TimeTap is an online appointment scheduling software for small to medium sized businesses, as well as independent professionals, that have large appointment offerings and bookings on a monthly basis. The solution is versatile for use in almost any industry, helping to eliminate missed calls and no-shows by allowing customers to book and manage their own appointments online.

Appointment-based businesses can turn to a client-focused approach by taking appointments using TimeTap’s fluid calendars and lists that help users navigate and manage time. Both staff and clients can automate their scheduling and booking. Businesses can schedule an unlimited number of appointments per month and create custom client fields to get the necessary information for the booking.

Flexible calendars enable users to tweak their schedules to a personalized view. Lists help categorize appointments as completed, cancelled, or no show. Automated emails confirm, remind, and follow-up with clients on appointments, and include delivery preference settings. TimeTap includes waitlisting options, multiple staff calendars, and personal staff bookings for directing dedicated clients.

Businesses can copy and paste a custom code to embed a scheduler on their website or on social media profile. TimeTap’s mobile app enables users to schedule client appointments, check daily availability, and more, anytime, anywhere. TimeTap helps make sure clients are qualified for the appointment by asking screening questions, and securely uploads client files and documents to the cloud.

Pricing starting from:

US$19.95/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TimeTap

  • TimeTap enables bookings for 1-on-1 meetings, as well as class or group sessions with instant reports on attendance rates.

  • With TimeTap, organizations can enable clients to book appointments directly by embedding the scheduler directly to their website or social media profile.

  • Businesses can set up custom client profiles and keep track of important details by securely capturing their documents as a pre-requisite before any appointments are confirmed.

  • TimeTap sends automatic summary and reminder emails before each scheduled date, as well as automated confirmations and follow-up messages.

  • 2-way Google Calendar sync runs automatically so schedules can be updated from Google, and be seen in TimeTap right away.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, Ireland, New Zealand, Singapore, United States

    Supported Languages

    English

    Pricing starting from:

    US$19.95/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    TimeTap Software - View appointment lists
    TimeTap Software - Take bookings online
    TimeTap Software - Visualize schedules
    TimeTap Software - See a list of clients
    TimeTap Software - Manage settings
    TimeTap Software - Enter appointment details
    TimeTap Software - Mark appointments as completed
    TimeTap Software - Create client profiles with custom fields
    TimeTap Software - Setup recurring appointments
    TimeTap Software - Adjust availability
    TimeTap Software - 2-way Google Calendar sync
    View 12 more
    TimeTap video
    TimeTap Software - View appointment lists TimeTap Software - Take bookings online TimeTap Software - Visualize schedules TimeTap Software - See a list of clients TimeTap Software - Manage settings TimeTap Software - Enter appointment details TimeTap Software - Mark appointments as completed TimeTap Software - Create client profiles with custom fields TimeTap Software - Setup recurring appointments TimeTap Software - Adjust availability TimeTap Software - 2-way Google Calendar sync

    Features

    Total features of TimeTap: 35

    • Access Controls/Permissions
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Automated Scheduling
    • Calendar Management
    • Calendar Sync
    • Class Scheduling
    • Client Database
    • Client Management
    • Confirmation/Reminders
    • Customer Database
    • Customizable Branding
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Marketing Software
    • Employee Scheduling Software
    • Event Calendar
    • Event Scheduling
    • Facility Scheduling
    • Group Scheduling
    • Mobile Access
    • Mobile Alerts
    • Multi-Location
    • Online Booking
    • Online Payments
    • Real-time Scheduling
    • Recurring Appointments
    • Reminders
    • Resource Scheduling
    • Room Booking

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    Reviews

    Overall rating

    4.5 /5
    (207)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support Software
    4.6/5

    Already have TimeTap?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 207
    Jennifer N.
    Overall rating
    • Industry: Mental Health Care
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted...

    Reviewed on 2018-04-19

    Because of this software, we are able to execute the vision of our social enterprise to fight the...

    Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

    Pros

    As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

    Cons

    The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

    Response from TimeTap

    Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

    Kathy C.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    Just what I needed, and more than I hoped

    Reviewed on 2018-01-30

    Pros

    I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

    Cons

    I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

    Response from TimeTap

    Kathy,
    Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

    Toni rose M.
    Overall rating
    • Industry: Government Relations
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Timetap review

    Reviewed on 2021-09-30

    makes our job easier.

    makes our job easier.

    Pros

    personnel and technical staff are very accommodating

    Cons

    Setting of the generated forms. I find it difficult to do.

    Mike D.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 3.0 /10

    Bike fitting appointment challenges

    Reviewed on 2018-10-09

    I don't feel having customers schedule a time to have a very personal service like Bike Fitting...

    I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

    Pros

    sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

    Cons

    Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

    Response from TimeTap

    Hi Mike,

    So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.

    Thanks,
    Lucy

    Rhonda M.
    Overall rating
    • Industry: Financial Services Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Review

    Reviewed on 2021-06-22

    great

    great

    Pros

    allowing the client to schedule themselves

    Cons

    You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con

    Alternatives Considered

    ScheduleOnce

    Reasons for Switching to TimeTap

    Financial Broker/Dealer Voya Financial has TimeTap approved
    Showing 5 reviews of 207 Read all reviews

    TimeTap FAQs

    Below are some frequently asked questions for TimeTap.

    TimeTap offers the following pricing plans:

    STARTER: 1 Staff + 1 Location, Free PROFESSIONAL: 1 Staff + 1 Location, $19.95/mo 5 Staff + 5 Locations, $29.95/mo BUSINESS: 1 Staff + 1 Location, $39.95/mo 5 Staff + 5 Locations, $59.95/mo Non-profit discounts available.

    TimeTap has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    TimeTap supports the following languages:

    English

    TimeTap supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TimeTap integrates with the following applications:

    Google Calendar

    TimeTap offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

    Related categories

    See all software categories found for TimeTap.