Mitrefinch

Attendance technology for a more efficient workforce.

4 /5 (40 reviews) Write a Review!

Mitrefinch Overview

What is Mitrefinch?

Mitrefinch is a complete workforce management solution for medium-to-large organizations (100+ employees) across the world. Mitrefinch integrates employee personal information, probation, training and records in one location and includes modules for time and attendance tracking, employee scheduling, absence & leave management and mobile workforce management. The software is suitable for use by companies across a range of workforce-oriented industries including finance, retail, hospitality, construction, government, healthcare, manufacturing, and more.

Subject to authorization, employees can update their personal information, certifications, etc. themselves, without having to go through HR. This not only saves times and effort for HR staff but empowers employees. From the same portal, employees can view their leave balances and submit time-off requests

Mitrefinch's Time Allocation System (TAS) helps HR teams to accurately track jobs and manage performance, compare tasks and costs, labor plan, and control overtime. The Project Analysis Module - one of several integrated apps - tracks projects by cost and displays over-budget items by highlighting them red on a graph.

Mitrefinch's Employee Scheduling module enables the creation of complex schedules which take into account availability, pay rate, and predefined skills. The module automates scheduling tasks and facilitates communication with employees about shift requests and availability.

Mitrefinch Absence Management provides complete visibility of employee absences, tracks who is away when they shouldn't be, identifies trends and recurring absences, and prompts the appropriate action. This module can also be used to track PTO (paid time off), automate leave and determine employee FMLA eligibility.

Mitrefinch Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
One Time License
Subscription
Value for money

Contact Mitrefinch for pricing information or a quote.


Mitrefinch Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Mexico
Supported Languages
English, French, German, Spanish

Media

Employee clockcard
Group Absence Profile
Mobile
Language options
Mitrefinch video Mitrefinch video Mitrefinch screenshot: Employee clockcard Mitrefinch screenshot: Group Absence Profile Mitrefinch screenshot: Mobile Mitrefinch screenshot: Language options

Mitrefinch Reviews

Mitrefinch Reviews

Overall rating
4
/
5
Excellent
18

Very good
15

Average
3

Poor
3

Terrible
1

Value for Money
3.5
Features
3.8
Ease of Use
3.9
Customer Support
4.2
83% recommended this app
Barry C.

Mitrefinch

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.


Kaysey M.

ALWAYS great customer support!


John G.

Good functionality but poor customer service

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.


Rick A.

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS


Tamara C.

A title is not required for a survey.


Barry C.
Industry: Food Production
Company size: 201-500 Employees

Mitrefinch

Used Weekly for 2+ years
Reviewed on 4/8/2019
Review Source: Capterra

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Pros

We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

Cons

We have no real issues to report under the "cons" section. The software does what we need it to do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kaysey M.
Company size: 51-200 Employees

ALWAYS great customer support!

Used Daily for 1+ year
Reviewed on 6/21/2017
Review Source: SoftwareAdvice

Pros

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Cons

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

John G.
Industry: Food & Beverages
Company size: 501-1,000 Employees

Good functionality but poor customer service

Used Daily for 2+ years
Reviewed on 3/26/2019
Review Source: Capterra

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Pros

Ability to deal with open finish times and multiple shift patterns.
Calculations allows for bespoke business logic without development.
Web TMS is good.
Has reduced payroll queries.
Email encrypted payslips.

Cons

Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it.

System flexibility can be its downfall in that its complex for new users to pick up.

Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, [SENSITIVE CONTENT HIDDEN]
, filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before.

Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time.

Paid for training was insufficient and not compensated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Rick A.
Industry: Public Policy

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Reviewed on 7/14/2016
Review Source: SoftwareAdvice

Pros

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Cons

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tamara C.
Industry: Electrical/Electronic Manufacturing

A title is not required for a survey.

Reviewed on 5/12/2016
Review Source: SoftwareAdvice

Pros

Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Cons

Software has some limitations on how it performs. Must be configured properly from the beginning.

System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.

I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7.8/10
Based on 40 user ratings
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Mitrefinch Pricing

Mitrefinch Pricing

Starting from
N/A
Free Trial
One Time License
Subscription
Value for money

Contact Mitrefinch for pricing information or a quote.

Contact Mitrefinch for pricing information or a quote.

Value for Money
3.5/5
Based on 40 user ratings
Compare value for money rating with alternatives
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Mitrefinch Features

Mitrefinch Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
3.8/5
Based on 40 user ratings
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Categories

Additional information for Mitrefinch

Additional information for Mitrefinch

Key features of Mitrefinch

  • Absence management
  • Automated scheduling
  • Biometrics
  • Certification tracking
  • Cost tracking
  • Employee portal
  • Employee self service
  • Employee time clock
  • Overtime calculation
  • Overtime tracking
  • Payroll integration
  • Payroll management
  • Performance appraisal
  • Project time tracking
  • Role-based permissions
  • Skills tracking
  • User access controls
  • Vacation / leave tracking

Benefits

  • Mitrefinch allows employees to update and control their personal information (address, emergency contact, certifications, etc.) themselves, without having to go through HR.

  • Powerful reporting helps HR managers to analyze performance, understand impact and forward-plan to meet business objectives.

  • Biometric time and attendance tracking guarantees the capture of correct employee attendance information and eliminates the possibility of buddy clocking.

  • Mitrefinch ensures workplace health and safety compliance by keeping a real-time record of who is on site.

  • With Mitrefinch's Time Allocation System (TAS), projects, tasks and budgets can be tracked and compared across multiple cost centres.

  • Mitrefinch's employee scheduling module considers availability, pay rates, and predefined skills to create optimal, budget-friendly staff schedules.

  • Mitrefinch's absence management module tracks employee absence and identifies trends and recurring absences so that the necessary action can be taken.

  • Mitrefinch FAQs

    Mitrefinch FAQs

    Below are some frequently asked questions for Mitrefinch.

    Q. What type of pricing plans does Mitrefinch offer?

    Mitrefinch offers the following pricing plans:

    Pricing model: One Time License, Subscription

    Free Trial: Not Available

    Contact Mitrefinch for pricing information or a quote.

    Q. What are the main features of Mitrefinch?

    Mitrefinch offers the following features:

    • Absence management
    • Automated scheduling
    • Biometrics
    • Certification tracking
    • Cost tracking
    • Employee portal
    • Employee self service
    • Employee time clock
    • Overtime calculation
    • Overtime tracking
    • Payroll integration
    • Payroll management
    • Performance appraisal
    • Project time tracking
    • Role-based permissions
    • Skills tracking
    • User access controls
    • Vacation / leave tracking

    Q. Who are the typical users of Mitrefinch?

    Mitrefinch has the following typical customers:

    Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does Mitrefinch support?

    Mitrefinch supports the following languages:

    English, French, German, Spanish

    Q. What type of pricing plans does Mitrefinch offer?

    Mitrefinch has the following pricing plans:

    One Time License, Subscription

    Q. Does Mitrefinch support mobile devices?

    Mitrefinch supports the following devices:

    iPhone

    Q. What other apps does Mitrefinch integrate with?

    Mitrefinch integrates with the following applications:

    Natural HR

    Q. What level of support does Mitrefinch offer?

    Mitrefinch offers the following support options:

    Phone Support, Online Support, FAQs