About WorkWave Route Manager

WorkWave Route Manager is a web-based fleet management solution suitable for professionals in home delivery, logistics and transportation businesses. The solution allows businesses to plan delivery schedules for their drivers and share delivery information with them. With WorkWave Route Manager, businesses can create driver-friendly route plans and share roadmaps with their on-field team members instantly.

WorkWave Route Manager allows fleet owners to check vehicle availability and build their staff database. Route planners can upload order lists via Excel/CSV doc or manually add locations to be covered by drivers. The automated route planner generates the best route based on the number of pickup/drop locations required to be covered by their drivers. The drag-and-drop interface helps in adjusting plans if necessary, approving plans and executing instructions in just a few clicks. Drivers can receive updated route plans and related instructions directly on their Android and iOS compatible smartphones.

WorkWave Route Manager provides real-time notifications and alerts the manager when a driver arrives or departs from a stop. The GPS map integration helps managers to track the location of their fleets and sends instant alerts when a driver deviates from their assigned route. The solution also offers tools to monitor & analyze drivers’ performance. Managers can configure key performance indicators based on factors such as idle time, fuel consumption, delivery time and more, for their business then evaluate actual performance against the set indicators.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of WorkWave Route Manager

• WorkWave Route Manager helps businesses to generate the most optimized routes for fleet drivers.

• WorkWave Route Manager is a GPS integrated solution which provides complete visibility on vehicle locations and allows managers to track the exact location of their drivers at any point in time.

• The solution helps businesses to update route plans & delivery instructions and share these with their on-field drivers instantly.

• Drivers can communicate with their back-office managers via text message or in-app notifications and instantly share service details with them.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United Arab Emirates, Austria, Australia, Belgium, Canada , Switzerland, Germany, Finland, United Kingdom, Italy, Luxembourg, Netherlands, Norway, Poland, Saudi Arabia, Sweden, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

WorkWave Route Manager Software - Plan optimized routes for field drivers
WorkWave Route Manager Software - Track delivery performance
WorkWave Route Manager Software - Plan routing & scheduling for drivers
WorkWave Route Manager Software - Send notifications on mobile
WorkWave Route Manager Software - Generate route summary
WorkWave Route Manager Software - The WorkWave mobile app
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WorkWave Route Manager video
WorkWave Route Manager video
WorkWave Route Manager Software - Plan optimized routes for field drivers
WorkWave Route Manager Software - Track delivery performance
WorkWave Route Manager Software - Plan routing & scheduling for drivers
WorkWave Route Manager Software - Send notifications on mobile
WorkWave Route Manager Software - Generate route summary
WorkWave Route Manager Software - The WorkWave mobile app

Features

Total features of WorkWave Route Manager: 56

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Communication Management
  • Data Import/Export
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Signature
  • For Courier Services
  • For Restaurants
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Live Driver Tracking
  • Location Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Performance Metrics
  • Progress Tracking
  • Proof of Delivery
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling Software
  • Search/Filter
  • Status Tracking
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • Transportation Management Software
  • Two-Way Communication

Alternatives

Fleetio

4.7
#1 Alternative to WorkWave Route Manager
A complete system of record for your fleet. Track, analyze and improve your fleet operations with Fleetio's suite of...

Salesforce Sales Cloud

4.4
#2 Alternative to WorkWave Route Manager
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Housecall Pro

4.7
#3 Alternative to WorkWave Route Manager
Call now to start a free 14 day trial: 833-903-2949. Housecall Pro is a full-suite tool that enables service profession...

Route4Me

4.4
#4 Alternative to WorkWave Route Manager
Route4Me is a route planning software which enables small businesses & enterprises to create, manage & share optimized...

Reviews

Overall rating

4.3 /5
(62)
Value for Money
3.8/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support Software
4.3/5

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Showing 5 reviews of 62
Carmen
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great routing tool

Reviewed on 2018-12-12

Overall, very pleased with WorkWave

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

William
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Love routing with Workwave!

Reviewed on 2020-11-10

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency...

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Pros

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS.
- Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team
- The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly.
- Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much.
- Ability to put shift duration restrictions on how much time a unit can be utilized for

Cons

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly.
- We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us
- That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Alternatives Considered

Verizon Connect, Onfleet, Motive, Samsara and Geotab

Reasons for Switching to WorkWave Route Manager

We are very passionate of getting our produce to the customer as fresh as possible and on time. We deal with Chefs, Independents, Donation partners, DSD and DC's ranging from receiving windows/ operating hours/ appointment times. All those factors create a deep complexity which WorkWave is able to do with ease (although I do tweak its optimized routing almost daily given many variables) which is convenient.

Response from WorkWave

Hi William,

Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!

Michael
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Disappointing software

Reviewed on 2021-09-16

Frustrating and disappointing with no improvements in sight.

Frustrating and disappointing with no improvements in sight.

Pros

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Cons

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Steven
Overall rating
  • Industry: Utilities
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

This product is best in class!

Reviewed on 2021-10-18

Pros

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Cons

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Alternatives Considered

Route4Me

Reasons for Choosing WorkWave Route Manager

Cost

Switched From

Oracle Field Service

Reasons for Switching to WorkWave Route Manager

The cost, ease of use of the API and feature set were the main determining factors in the purchase of WorkWave.

Response from WorkWave

Thank you for the 5 star review! We are so glad you are finding success with our solutions.

Eliezer
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best yet

Reviewed on 2021-04-01

Pros

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Cons

I am still trying to figure out how to put together the maintenance plans.

Alternatives Considered

Fleetio

Reasons for Choosing WorkWave Route Manager

Verizon connect didn't have Dispatching for orders the way i needed it to be. Roadwarrior didn't track the driver efficiently. Only through the phone GPS but didn't track the behavior.

Switched From

Verizon Connect

Reasons for Switching to WorkWave Route Manager

Workwave route manager had everything that i was looking for.

Response from WorkWave

Hi Eliezer!

Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions!

Showing 5 reviews of 62 Read all reviews

WorkWave Route Manager FAQs

Below are some frequently asked questions for WorkWave Route Manager.

WorkWave Route Manager offers the following pricing plans:

Contact WorkWave for pricing information or a quote.

WorkWave Route Manager has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

WorkWave Route Manager supports the following languages:

English

WorkWave Route Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations WorkWave Route Manager has

WorkWave Route Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for WorkWave Route Manager.