About TenFold

Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

Key features:
• Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.

• Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.

• Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.

• Call Notes & Dispositions - Take notes and log call outcomes right on the popup.

• Automatic Call Logging - Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.

• Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.

• @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TenFold

• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.

• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.

• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of TenFold: 58

  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Blended Call Center
  • By-Extension Reporting
  • CRM Software
  • Call Center Management
  • Call Duration
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording Software
  • Caller ID
  • Campaign Management Software
  • Channel Management Software
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Dashboard Software
  • Data Management Software
  • Email Management Software
  • Email Templates
  • Goal Management
  • Help Desk Management
  • Hotkeys
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Multi-Channel Communication
  • Multiple Parties
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Reporting/Analytics
  • Social Media Integration
  • Support Ticket Management
  • Telemarketing Management
  • Third Party Integrations
  • Training Management
  • Unattended Call Management
  • VoIP Software
  • Website Integration
  • Who Answered Log
  • Workflow Management Software

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Reviews

Overall rating

4.7 /5
(149)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support Software
4.8/5

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Showing 5 reviews of 149
Jason C. Jason C.
Overall rating
  • Industry: Internet
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great App for a Growing Sales Team

Reviewed on 2017-10-19

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics...

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)

Less failure down time due to excellent customer support.

Pros

We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons

UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Joel B. Joel B.
Overall rating
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Product, needs a few options

Reviewed on 2018-05-12

The popup was great. It worked as expected.

The popup was great. It worked as expected.

Pros

I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Michelle V. Michelle V.
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Tenfold is useful in logging calls and pulling statistics

Reviewed on 2021-09-28

It's a helpful tool overall, but could use some tweaking on the floating UI

It's a helpful tool overall, but could use some tweaking on the floating UI

Pros

Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well.

Cons

The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser.

Kevin C. Kevin C.
Overall rating
  • Industry: Consumer Goods
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Streamlines Communication

Reviewed on 2018-09-06

Pros

The feature runs rather smoothly when working.

Cons

Consistently breaks down. Customer support has been helpful.

Michael D. Michael D.
Overall rating
  • Industry: Consumer Goods
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

easy and beautiful

Reviewed on 2018-04-30

Increased sales, improved service, and more confidence.

Increased sales, improved service, and more confidence.

Pros

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons

It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Showing 5 reviews of 149 Read all reviews

TenFold FAQs

Below are some frequently asked questions for TenFold.

TenFold offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Customers need to contact us for pricing details.

TenFold has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

TenFold supports the following languages:

English

TenFold supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TenFold integrates with the following applications:

3CX, 8x8 Virtual Office, Asterisk, Bullhorn Jobscience, ConnectWise Manage, HubSpot Marketing Hub, Keap, NetSuite, Propertybase Salesforce Edition, Salesforce Sales Cloud, SugarCRM, Vocalocity, Vonage Business Communications, Zendesk

TenFold offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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