About Preferred Patron Loyalty
Founded in 2004, Preferred Patron Loyalty is a loyalty program and gift card program software for small, medium and large enterprises across a range of industries. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon & spa, health & fitness, golf resort & country club, and café & pub industries to increase their customer engagement and retention.
Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis.
Businesses can deliver dynamic content to customers on real-time, on-demand, or scheduled basis as per individual customer data and loyalty rules. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.
Preferred Patron offer four editions: Bronze, Silver, Gold, and Platinum. Each includes cross-device compatibility, marketing services, customer management features, accrual methods, omnichannel marketing, reporting and data, training and support, data management and hosting services.
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Preferred Patron Loyalty
• Preferred Patron Loyalty provides visit-based loyalty programs thought its Tablet edition.
• The solution enables businesses to create incentive-based promotions such as Mystery Rewards, Cash Back, Coupons, Appreciation, Best Member, Recognition, Miss You, Referral, Surveys and more.
• The Preferred Patron MyRewards mobile app is available for both iOS and Android and allows customers real-time access to their reward program.
• The suite also offers private loyalty programs with private branded loyalty cards.
• Businesses can choose to fulfill their rewards using services and products that they provide themselves or supplement their incentive catalog with a variety of lifestyle rewards such as flights and vacations.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, French, Spanish
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Preferred Patron Loyalty: 126
Alternatives
White Label Loyalty
FiveStars
Paystone
Clover
Reviews
Already have Preferred Patron Loyalty?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product and Great Company
Reviewed on 2016-06-27
What a pleasure doing business with such a responsive company. We've been in business for 52 years...
What a pleasure doing business with such a responsive company. We've been in business for 52 years and have dealt with hundreds of companies during that time and I can tell you that the people at Preferred Patron are among the best. It was very important to us that we deal with a reputable, responsive company...someone that will be there if there is a problem and I can tell you that you can rely on them. From the beginning, they took the time necessary to answer pre-sale questions and since that time, they have answered all of our software use and technical questions very promptly.
The product is very powerful and feature rich, but it's easy to use at the same time. There is more to this program than we may ever use, but it's nice to know that additional features are there for the future.
There were a couple of minor bugs in the software, but when we reported them, they were dealt with quickly and to our complete satisfaction. Preferred Patron also implemented a couple of our suggestions to make using the software a little easier.
Pros
Reliable, free trial, affordable, ease of use, powerful but simple.
Cons
I wish it was integrated with our POS software so there is less manual entry. That said, I believe they told me it was an option I could pursue. If that option is available, we haven't pursued it yet.
- Industry: Gambling & Casinos
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great one stop loyalty solution
Reviewed on 2021-03-29
Preferred patron is an end -to-end loyalty solution. It combines features found in other standalone...
Preferred patron is an end -to-end loyalty solution. It combines features found in other standalone solutions in an easy to use format. We handle most of our promotional and informational communications through the program. It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Pros
The program is very easy to use. It has most of the functionality of even higher priced competitors. The backend compatibility with Tango Card makes transactions easier. The level of service provided by Preferred Patron is excellent.
Cons
There are no issues that jump out. We are happy with the software.
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
Great product that makes a difference!
Reviewed on 2013-03-21
We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive...
We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive way to distinguish themselves from their competitors. Customers love getting points and our personalized email so it really assists with relationship development. Its powerful back office tools make it a helpful way to track customers' spending patterns.
Pros
We are so glad we found Preferred Patron! It has allowed us to bring something unique to our market and has already helped us increase sales. Not only is the software straightforward and easy to use, the support staff has been wonderful! Friendly, enthusiastic, responsible, knowledgable and patient (I needed the patient part!) The Rewards Cards themselves look fantastic - very high quality.
Cons
We really are happy with Preferred Patron. All issues are quickly and thoroughly addressed.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
The Preferred Patron team are professional, knowledgable and very helpful.
Reviewed on 2018-04-13
questions are short and sweet!
questions are short and sweet!
Pros
The Preferred Patron Loyalty products allows any size business to cost effectively implement a Reward Program to both keep and increase their customers' loyalty. The product is very flexible and can be easily customized to meet any corporate needs. The product also provides extensive reporting features to help you track your Reward Members' activity and the responsiveness of any specific campaigns. Great customer support team!
Cons
Although the inital setup of our "Leone Luxury Rewards Program" was complicated given the various reward tiers and associated bonus offers, the customer support team at Preferred Patron were extremely helpful, knowledgable and responsive.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service, Options, and Professional
Reviewed on 2018-10-25
The staff at Preferred Patron is second to none! They are always available even during evening and...
The staff at Preferred Patron is second to none! They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy. They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line. Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year.
Pros
The software allows you so many options for promotion that your customers always feel like something new is coming at them. The ability to design for each of our 11 locations, yet keep core promotions running simultaneously has been a key to our sales growth.
Cons
I have not experienced any "cons" with Preferred Patron
Preferred Patron Loyalty FAQs
Below are some frequently asked questions for Preferred Patron Loyalty.Q. What type of pricing plans does Preferred Patron Loyalty offer?
Preferred Patron Loyalty offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Standard Edition: $99/mo Premium Editions start at $229/mo.
Q. Who are the typical users of Preferred Patron Loyalty?
Preferred Patron Loyalty has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Preferred Patron Loyalty support?
Preferred Patron Loyalty supports the following languages:
English, French, Spanish
Q. Does Preferred Patron Loyalty support mobile devices?
Preferred Patron Loyalty supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Preferred Patron Loyalty integrate with?
Preferred Patron Loyalty integrates with the following applications:
Bandwidth, IVision, Lightspeed Retail, Pxier Sales and Catering, Pxier Salon and Spa, SendGrid, Square Point of Sale, Tango, Twilio, WebRezPro, Zipwhip, barnetPOS, bblsystems
Q. What level of support does Preferred Patron Loyalty offer?
Preferred Patron Loyalty offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Preferred Patron Loyalty.
- Customer Loyalty Software
- Small Business Loyalty Programs Software
- Medical Practice Management Software
- Community Software
- Customer Experience Software
- Content Marketing Software
- Customer Engagement Software
- Chiropractic Software
- Auto Body Software
- Complaint Management Software
- Customer Success Software
- Customer Satisfaction Software
- Customer Reference Management Software
- Customer Communications Management Software
