Preferred Patron Loyalty

Loyalty marketing and gift card management

4.9 /5 (79 reviews) Write a Review!

Preferred Patron Loyalty Overview

What is Preferred Patron Loyalty?

Founded in 2004, Preferred Patron Loyalty is a loyalty program and gift card program software for small, medium and large enterprises across a range of industries. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon & spa, health & fitness, golf resort & country club, and café & pub industries to increase their customer engagement and retention.

Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis.

Businesses can deliver dynamic content to customers on real-time, on-demand, or scheduled basis as per individual customer data and loyalty rules. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.

Preferred Patron offer four editions: Bronze, Silver, Gold, and Platinum. Each includes cross-device compatibility, marketing services, customer management features, accrual methods, omnichannel marketing, reporting and data, training and support, data management and hosting services.

Preferred Patron Loyalty Overview

Pricing

Starting from
$169.00/month

Pricing options

Free Trial
Subscription
Value for money

Inquire for pricing


Preferred Patron Loyalty Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

Preferred Patron Loyalty screenshot: Users can analyze the effectiveness of their promotions
Preferred Patron Loyalty screenshot: Users can analyze the effectiveness of their promotions Preferred Patron Loyalty screenshot: Users can view enrollment and sales activity for their promotions in Preferred Patron Preferred Patron Loyalty screenshot: Preferred Patron enables users to set up multiple types of promotion

Preferred Patron Loyalty Reviews

Preferred Patron Loyalty Reviews

Overall rating
4.9
/
5
Excellent
75

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.8
Ease of Use
4.9
Customer Support
5
100% recommended this app
Danell P.

Thank You, Preferred Patron!

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us


Courtney L.

Operations Director

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.


Joe T.

It is a good software to track and collect customer info


Alan G.

I've been a client of Preferred Patron for a few years now, I have always had a positive...


Leighann J.

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for...

Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.


Danell P.
Industry: Nonprofit Organization Management
Company size: 13-50 Employees

Thank You, Preferred Patron!

Used Daily for 1-5 months
Reviewed on 2/5/2019
Review Source: Capterra

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Pros

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Cons

The tablet interaction with software isn't working like I had anticipated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Courtney L.
Industry: Retail
Company size: 13-50 Employees

Operations Director

Used Daily for 6-12 months
Reviewed on 8/14/2018
Review Source: Capterra

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Pros

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Cons

I have not come across anything that has caused us issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joe T.
Industry: Food Production
Company size: 13-50 Employees

It is a good software to track and collect customer info

Used Daily for 6-12 months
Reviewed on 4/27/2018
Review Source: Capterra

Pros

The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations

Cons

We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .

Response from Preferred Market Solutions

Thank you for your feedback, Joe. It's been a month since your review and I'm glad to see you have taken the system beyond "data collection" by implementing several trigger and behavioral based campaigns, including Referral and Miss You! Using the data you are collecting, behind-the-scenes the system is continuously, and automatically, analyzing and exploiting many time-sensitive opportunities to engage your customers and improve growth!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Alan G.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

I've been a client of Preferred Patron for a few years now, I have always had a positive experience.

Used Daily for 2+ years
Reviewed on 4/17/2018
Review Source: Capterra

Pros

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Cons

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Leighann J.
Industry: Medical Practice
Company size: 13-50 Employees

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life!

Used Daily for 2+ years
Reviewed on 4/11/2018
Review Source: Capterra

Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.

Pros

Preferred Patron is so unbelievably user friendly! Our initial implementation of the program was quick and easy, and we loved how we were able to really customize it for our needs. We've been using the program in our high volume, fast paced orthodontic office for over 7 years, and haven't once considered changing. Our patients enjoy being able to log into the online portal hosted on our website to check their point balance and available rewards, and we love that the portal helps drive traffic to our site. Preferred Patron takes customer service to another level; I've literally never had a question or issue that wasn't resolved same day, typically within minutes. Brett's been outstanding in every single interaction, and his nearly immediate help and support really makes us feel like we're their only customer.

Cons

We've had nothing but excellent experiences in interacting with Preferred Patron and have recommended them countless times. I'm honestly trying to think of a single con and it's just not possible!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.7/10
Based on 79 user ratings
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Preferred Patron Loyalty Pricing

Preferred Patron Loyalty Pricing

Starting from
$169.00/month
Free Trial
Subscription
Value for money

Inquire for pricing

Inquire for pricing

Value for Money
4.9/5
Based on 79 user ratings
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Preferred Patron Loyalty Features

Preferred Patron Loyalty Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.8/5
Based on 79 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Preferred Patron Loyalty

Additional information for Preferred Patron Loyalty

Key features of Preferred Patron Loyalty

  • Activity management
  • Corporate Memberships
  • Customer accounts
  • Customer loyalty program
  • Discount management
  • Drip email marketing
  • Gift card system
  • Referral tracking
  • Survey management
  • WYSIWYG editor

Benefits

• Preferred Patron Loyalty provides visit-based loyalty programs thought its Tablet edition.

• The solution enables businesses to create incentive-based promotions such as Mystery Rewards, Cash Back, Coupons, Appreciation, Best Member, Recognition, Miss You, Referral, Surveys and more.

• The Preferred Patron MyRewards mobile app is available for both iOS and Android and allows customers real-time access to their reward program.

• The suite also offers private loyalty programs with private branded loyalty cards.

• Businesses can choose to fulfill their rewards using services and products that they provide themselves or supplement their incentive catalog with a variety of lifestyle rewards such as flights and vacations.

Preferred Patron Loyalty FAQs

Preferred Patron Loyalty FAQs

Below are some frequently asked questions for Preferred Patron Loyalty.

Q. What type of pricing plans does Preferred Patron Loyalty offer?

Preferred Patron Loyalty offers the following pricing plans:

Starting from: $169.00/month

Pricing model: Subscription

Free Trial: Not Available

Inquire for pricing

Q. What are the main features of Preferred Patron Loyalty?

Preferred Patron Loyalty offers the following features:

  • Activity management
  • Corporate Memberships
  • Customer accounts
  • Customer loyalty program
  • Discount management
  • Drip email marketing
  • Gift card system
  • Referral tracking
  • Survey management
  • WYSIWYG editor

Q. Who are the typical users of Preferred Patron Loyalty?

Preferred Patron Loyalty has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Preferred Patron Loyalty support?

Preferred Patron Loyalty supports the following languages:

English

Q. What type of pricing plans does Preferred Patron Loyalty offer?

Preferred Patron Loyalty has the following pricing plans:

Subscription

Q. Does Preferred Patron Loyalty support mobile devices?

Preferred Patron Loyalty supports the following devices:

iPhone

Q. What other apps does Preferred Patron Loyalty integrate with?

Preferred Patron Loyalty integrates with the following applications:

WebRezPro

Q. What level of support does Preferred Patron Loyalty offer?

Preferred Patron Loyalty offers the following support options:

Phone Support, Online Support, FAQs, Video Tutorials, Knowledge Base