About Preferred Patron Loyalty

Founded in 2004, Preferred Patron Loyalty is a loyalty program and gift card program software for small, medium and large enterprises across a range of industries. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon & spa, health & fitness, golf resort & country club, and café & pub industries to increase their customer engagement and retention.

Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis.

Businesses can deliver dynamic content to customers on real-time, on-demand, or scheduled basis as per individual customer data and loyalty rules. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.

Preferred Patron offer four editions: Bronze, Silver, Gold, and Platinum. Each includes cross-device compatibility, marketing services, customer management features, accrual methods, omnichannel marketing, reporting and data, training and support, data management and hosting services.

Pricing starting from:

US$99.95/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Preferred Patron Loyalty

• Preferred Patron Loyalty provides visit-based loyalty programs thought its Tablet edition.

• The solution enables businesses to create incentive-based promotions such as Mystery Rewards, Cash Back, Coupons, Appreciation, Best Member, Recognition, Miss You, Referral, Surveys and more.

• The Preferred Patron MyRewards mobile app is available for both iOS and Android and allows customers real-time access to their reward program.

• The suite also offers private loyalty programs with private branded loyalty cards.

• Businesses can choose to fulfill their rewards using services and products that they provide themselves or supplement their incentive catalog with a variety of lifestyle rewards such as flights and vacations.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Bahamas, Canada, Spain, United Kingdom , Croatia, Ireland, Philippines, Puerto Rico, Portugal, United States, South Africa

Supported Languages

English, French, Spanish

Pricing starting from:

US$99.95/month

  • Free Version
  • Free Trial
  • Subscription

Images

Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Cashier Interface
Preferred Patron Loyalty Software - Product Based Loyalty
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Email Designs
Preferred Patron Loyalty Software - Mobile
Preferred Patron Loyalty Software - Integrated SMS Text Marketing
Preferred Patron Loyalty Software - LightSpeed Retail Integration
Preferred Patron Loyalty Software - Square POS Integration
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Preferred Patron Loyalty video
Preferred Patron Loyalty video
Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Cashier Interface
Preferred Patron Loyalty Software - Product Based Loyalty
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Email Designs
Preferred Patron Loyalty Software - Mobile
Preferred Patron Loyalty Software - Integrated SMS Text Marketing
Preferred Patron Loyalty Software - LightSpeed Retail Integration
Preferred Patron Loyalty Software - Square POS Integration

Features

Total features of Preferred Patron Loyalty: 101

  • API
  • Account Alerts
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Batch Communications
  • Behavior Tracking
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Case Management Software
  • Categorization/Grouping
  • Channel Management Software
  • Chat/Messaging
  • Churn Management
  • Client Portal
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Contact Database
  • Contact Management Software
  • Content Creation
  • Content Management System (CMS) Software
  • Conversion Tracking
  • Corrective and Preventive Actions (CAPA)
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Discount Management
  • Document Storage
  • Drip Campaigns
  • Editorial Calendar
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Engagement Tracking
  • Feedback Management
  • Gamification Software
  • Geolocation
  • Gift Card Management
  • Health Score
  • Incentive Management
  • Interaction Tracking
  • Interactive Content
  • Issue Tracking Software
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Negative Feedback Management
  • No-Card Loyalty System
  • On-Demand Communications
  • Onboarding Software
  • Performance Metrics
  • Personalization Software
  • Program Notices
  • Promotions Management
  • Publish Scheduling
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reference Usage Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • SMS Marketing
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

Alternatives

Kangaroo

4.6
#1 Alternative to Preferred Patron Loyalty
Kangaroo Rewards is a digital loyalty program with automated marketing technology to engage customers, increase sales,...

Zoho CRM

4.3
#2 Alternative to Preferred Patron Loyalty
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Spendgo

4.7
#3 Alternative to Preferred Patron Loyalty
Loyalty marketing platform built for businesses of all sizes that lets you reach your customers in-store, online, or...

Salesforce Experience Cloud

4.3
#4 Alternative to Preferred Patron Loyalty
Enterprise community application that allows organizations to build communities that connect employees, customers, and...

Reviews

Overall rating

4.9 /5
(85)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support Software
5.0/5

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Showing 5 reviews of 85
Danell
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thank You, Preferred Patron!

Reviewed on 2019-02-05

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We...

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Pros

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Cons

The tablet interaction with software isn't working like I had anticipated.

Alan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I've been a client of Preferred Patron for a few years now, I have always had a positive...

Reviewed on 2018-04-17

Pros

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Cons

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

Michelle
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

We switched away from them

Reviewed on 2021-03-31

grumpy and condescending

grumpy and condescending

Pros

nothing really at all. At first they were helpful, but then...

Cons

difficulty of creating newsletters, they were not flexible inworking with our needs.

COURTNEY
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Operations Director

Reviewed on 2018-08-14

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how...

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Pros

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Cons

I have not come across anything that has caused us issues.

Lori
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Solid Program Complemented with Great Service!

Reviewed on 2021-04-30

I’m using Preferred Patron for over 3 years now. From the start I’ve been happy. They have always...

I’m using Preferred Patron for over 3 years now. From the start I’ve been happy. They have always been by my side to help and guide me. I’m actually writing this because during my last call, I offered so many kudos, they asked I put them to good use here.

I’m a small business with limited resources. I owe these guys my thanks for working with me during this pandemic…not only financially but more importantly, they showed me how to use the system to get thru the lows. If only my other vendors were so helpful!

What I like is that the program always gets better, adding ideas I have to the program. They have delivered my ideas as well as many I never thought of, but find very helpful and am glad to benefit from. I think they are a good company who listens and always wants to help.

Pros

Service is always great! I always get same day help from these guys, even if it’s Sunday! From the day I started, I had the system working in a few days. Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is. Creating and sending emails that look great is so easy. It’s like what I once used with MailChimp, but here, it’s just seems easier as my customers are here and the results (I don’t know why) are much better.

Cons

I wish I had known about Preferred Patron sooner and not wasted my time with any others.

Showing 5 reviews of 85 Read all reviews

Preferred Patron Loyalty FAQs

Below are some frequently asked questions for Preferred Patron Loyalty.

Preferred Patron Loyalty offers the following pricing plans:

  • Starting from: US$99.95/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Not Available

Standard Edition: $59.95/mo Premium Editions start at $129/mo.

Preferred Patron Loyalty has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Preferred Patron Loyalty supports the following languages:

English, French, Spanish

Preferred Patron Loyalty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Preferred Patron Loyalty integrates with the following applications:

Bandwidth, GloriaFood, IVision, Lightspeed Retail, Pxier Sales and Catering, Pxier Salon and Spa, SendGrid, Shopify, Shopify Plus, Square Point of Sale, Tango Card, Twilio, WebRezPro, Zipwhip, barnetPOS, bblsystems

Preferred Patron Loyalty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

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