About Preferred Patron Loyalty

Founded in 2004, Preferred Patron Loyalty is a loyalty program and gift card program software for small, medium and large enterprises across a range of industries. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon & spa, health & fitness, golf resort & country club, and café & pub industries to increase their customer engagement and retention.

Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis.

Businesses can deliver dynamic content to customers on real-time, on-demand, or scheduled basis as per individual customer data and loyalty rules. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.

Preferred Patron offer four editions: Bronze, Silver, Gold, and Platinum. Each includes cross-device compatibility, marketing services, customer management features, accrual methods, omnichannel marketing, reporting and data, training and support, data management and hosting services.

Pricing starting from:

US$79.95/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Preferred Patron Loyalty

• Preferred Patron Loyalty provides visit-based loyalty programs thought its Tablet edition.

• The solution enables businesses to create incentive-based promotions such as Mystery Rewards, Cash Back, Coupons, Appreciation, Best Member, Recognition, Miss You, Referral, Surveys and more.

• The Preferred Patron MyRewards mobile app is available for both iOS and Android and allows customers real-time access to their reward program.

• The suite also offers private loyalty programs with private branded loyalty cards.

• Businesses can choose to fulfill their rewards using services and products that they provide themselves or supplement their incentive catalog with a variety of lifestyle rewards such as flights and vacations.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Bahamas, Canada, Spain, United Kingdom , Croatia, Ireland, Philippines, Puerto Rico, Portugal, United States, South Africa

Supported Languages

English, French, Spanish

Pricing starting from:

US$79.95/month

  • Free Version
  • Free Trial
  • Subscription

Images

Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Cashier Interface
Preferred Patron Loyalty Software - Product Based Loyalty
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Email Designs
Preferred Patron Loyalty Software - Mobile
Preferred Patron Loyalty Software - Integrated SMS Text Marketing
Preferred Patron Loyalty Software - LightSpeed Retail Integration
Preferred Patron Loyalty Software - Square POS Integration
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Preferred Patron Loyalty video
Preferred Patron Loyalty video
Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Cashier Interface
Preferred Patron Loyalty Software - Product Based Loyalty
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Email Designs
Preferred Patron Loyalty Software - Mobile
Preferred Patron Loyalty Software - Integrated SMS Text Marketing
Preferred Patron Loyalty Software - LightSpeed Retail Integration
Preferred Patron Loyalty Software - Square POS Integration

Features

Total features of Preferred Patron Loyalty: 135

  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Audit Trail
  • Batch Communications
  • Behavior Tracking
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Canned Responses
  • Case Management Software
  • Categorization/Grouping
  • Channel Management Software
  • Charting
  • Churn Management
  • Client Management
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Creation
  • Content Management System (CMS) Software
  • Conversion Tracking
  • Corrective and Preventive Actions (CAPA)
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement Software
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Discount Management
  • Drip Campaigns
  • Editorial Calendar
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • For Chiropractors
  • Gamification Software
  • Geolocation
  • Gift Card Management
  • Health Score
  • Historical Reporting
  • Incentive Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking Software
  • Loyalty Cards
  • Loyalty Program
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • No-Card Loyalty System
  • On-Demand Communications
  • Onboarding Software
  • Patient Engagement Software
  • Performance Metrics
  • Personalization Software
  • Predictive Analytics Software
  • Program Notices
  • Promotions Management
  • Publish Scheduling
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reference Usage Tracking
  • Referral Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transaction History
  • User Management
  • Visual Analytics
  • eCommerce Management

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Reviews

Overall rating

4.9 /5
(85)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support Software
5.0/5

Already have Preferred Patron Loyalty?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 85
John
Overall rating
  • Industry: Entertainment
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Service, Options, and Professional

Reviewed on 10/25/2018

The staff at Preferred Patron is second to none! They are always available even during evening and...

The staff at Preferred Patron is second to none! They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy. They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line. Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year.

Pros

The software allows you so many options for promotion that your customers always feel like something new is coming at them. The ability to design for each of our 11 locations, yet keep core promotions running simultaneously has been a key to our sales growth.

Cons

I have not experienced any "cons" with Preferred Patron

Amanda
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Preferred Patron has contributed greatly to the overall success of our business.

Reviewed on 5/17/2018

Pros

The software allows for customization specific to my business. I am able to reward different customer actions different ways and change it whenever I would like to. I am also a huge fan of the back office controls. I can run easily track the progress of specific promotions, create new ones, and monitor employee performance with ease.

I also LOVE that Preferred Patron is always trying to make their program better. The introduce new features and keep my business a step ahead of everyone else.

Cons

I don't think I have any dislikes. Any questions or concerns I had were always immediately addressed and resolved.

Sandra
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Great product that makes a difference!

Reviewed on 3/21/2013

We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive...

We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive way to distinguish themselves from their competitors. Customers love getting points and our personalized email so it really assists with relationship development. Its powerful back office tools make it a helpful way to track customers' spending patterns.

Pros

We are so glad we found Preferred Patron! It has allowed us to bring something unique to our market and has already helped us increase sales. Not only is the software straightforward and easy to use, the support staff has been wonderful! Friendly, enthusiastic, responsible, knowledgable and patient (I needed the patient part!) The Rewards Cards themselves look fantastic - very high quality.

Cons

We really are happy with Preferred Patron. All issues are quickly and thoroughly addressed.

lori
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Working with Preferred Patron has been easy and very beneficial to our clients who love...

Reviewed on 5/9/2018

My clients love earning points and getting services for free

My clients love earning points and getting services for free

Pros

its easy to keep track of services of each client as well as how often they come. Keeping track of clients that haven't been here in a while is also a very useful tool in keeping in touch and reminding them that you are here

Cons

not useable on a mac. It would be much easier if i could access the software from any computer I have. Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system

Response from Preferred Patron Loyalty

Hi Lori. Just wanted to let you know, we now have a 100% cloud/web interface that will work nice on your Mac or any computer you have access to!

Jeff
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Well Above Expectations

Reviewed on 10/28/2016

Our small business had very specific needs and after much research found Preferred Patron. After...

Our small business had very specific needs and after much research found Preferred Patron. After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities. I must say that we had 1 little speed bump on the install on one of our 6 registers; Brett at PP stayed well beyond hours (around 11pm) determined to fix it and he did! His willingness to help was a breath of fresh air compared to some other vendors we have used over the years. One last note: Yesterday I had a general training question and while I had them on the phone asked if I could have something changed in the software. He said that it was a fixed icon and probably not. Unbeknownst to me after we got off the phone he spoke with the guys that write their code and totally made it happen! I received a call a few HOURS later with, "hey Jeff I have some good news". He updated the software on our system in less than 10 minutes and it was done as I had asked. Being in a customer service based business I cannot say how much I appreciate the willingness for someone to go above and beyond to make a customer happy. We are a happy customer and have not even taken advantage of the marketing side of this software yet. Can only get better from here -Jeff Sheldon, Owner The Health Hut, Happy Customer

Pros

Ease of use and willingness of company to help with any issue we may have.

Cons

None yet

Showing 5 reviews of 85 Read all reviews

Preferred Patron Loyalty FAQs

Below are some frequently asked questions for Preferred Patron Loyalty.

Preferred Patron Loyalty offers the following pricing plans:

  • Starting from: US$79.95/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Not Available

Standard Edition: $59.95/mo Premium Editions start at $129/mo.

Preferred Patron Loyalty has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Preferred Patron Loyalty supports the following languages:

English, French, Spanish

Preferred Patron Loyalty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Preferred Patron Loyalty integrates with the following applications:

Bandwidth, IVision, Lightspeed Retail, Pxier Sales and Catering, Pxier Salon and Spa, SendGrid, Shopify, Shopify Plus, Square Point of Sale, Tango Card, Twilio, WebRezPro, Zipwhip, barnetPOS, bblsystems

Preferred Patron Loyalty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Preferred Patron Loyalty.