Preferred Patron Loyalty

About Preferred Patron Loyalty

Preferred Patron Loyalty is a loyalty program and gift card program for small, medium and large enterprises across a range of industries. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon & spa, health & fitness, golf resort & country club, and café & pub industries to increase their customer engagement and retention.

Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis.

Businesses can deliver dynamic content to customers on real-time, on-demand, or scheduled basis as per individual customer data and loyalty rules. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.

Preferred Patron is a Cloud/SaaS program which includes cross-device compatibility, marketing services, customer management features, accrual methods, omnichannel marketing, reporting and data, training and support, and data management.

Pricing starting from:

US$149.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Preferred Patron Loyalty

• Preferred Patron Loyalty provides spend-based, visit-based and purchase based-loyalty programs through is various interfaces (including customer facing kiosk programs, cashier facing POS-like programs and mobile applications.

• The solution enables businesses to create incentive-based promotions such as Mystery Rewards, Cash Back, Coupons, Appreciation, Best Member, Recognition, Miss You, Referral, Surveys and more.

• The suite also offers white-label loyalty programs.

• Businesses may choose to fulfill their rewards using services and products that they provide themselves or supplement their incentive catalog with a variety of digital rewards from major brands, including Amazon and Walmart.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Bahamas, Canada, Ireland, Philippines and 4 others

Supported Languages

English

Pricing starting from:

US$149.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Cashier Interface
Preferred Patron Loyalty Software - Product Based Loyalty
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Email Designs
Preferred Patron Loyalty Software - Mobile
Preferred Patron Loyalty Software - Integrated SMS Text Marketing
Preferred Patron Loyalty Software - LightSpeed Retail Integration
Preferred Patron Loyalty Software - Square POS Integration
View 12 more
Preferred Patron Loyalty video
Preferred Patron Loyalty video
Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Cashier Interface
Preferred Patron Loyalty Software - Product Based Loyalty
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Email Designs
Preferred Patron Loyalty Software - Mobile
Preferred Patron Loyalty Software - Integrated SMS Text Marketing
Preferred Patron Loyalty Software - LightSpeed Retail Integration
Preferred Patron Loyalty Software - Square POS Integration

Features

Total features of Preferred Patron Loyalty: 159

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Audience Targeting
  • Audit Trail
  • Automated Scheduling
  • Batch Communications
  • Behavioral Analytics
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Canned Responses
  • Case Management Software
  • Categorization/Grouping
  • Charting
  • Chat/Messaging
  • Churn Management
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Creation
  • Content Management System (CMS) Software
  • Conversion Tracking
  • Corrective and Preventive Actions (CAPA)
  • Coupons
  • Customer Acquisition
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement Software
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Portal
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Digital Wallet
  • Discount Management
  • Editorial Calendar
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • Event Management Software
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • For Chiropractors
  • For Sales/Marketing
  • For Small Businesses
  • Gamification Software
  • Geolocation
  • Gift Card Management
  • HIPAA Compliant
  • Health Score
  • Historical Reporting
  • Incentive Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking Software
  • Knowledge Base Management
  • Loyalty Cards
  • Loyalty Program
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • No-Card Loyalty System
  • On-Demand Communications
  • Onboarding Software
  • Patient Engagement Software
  • Patient Management Software
  • Patient Portal Software
  • Performance Metrics
  • Personalization Software
  • Point of Sale (POS)
  • Predictive Analytics Software
  • Program Notices
  • Promotions Management
  • Publish Scheduling
  • QR Codes
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Reference Usage Tracking
  • Referral Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reviews Management
  • Rewards Management
  • Rewards Points
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Scheduling Software
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis Software
  • Third-Party Integrations
  • Transaction History
  • Trend Analysis
  • User Management
  • Vehicle Tracking
  • Visual Analytics
  • Widgets
  • Win/Loss Analysis
  • eCommerce Management

Alternatives

White Label Loyalty

4.7
#1 Alternative to Preferred Patron Loyalty
White Label Loyalty is a cloud-based loyalty platform that empowers businesses to increase their revenue by understandin...

DataCandy

4.3
#2 Alternative to Preferred Patron Loyalty
DataCandy's Customer Loyalty Platform has proven to attract new customers, encourage repeat visits, drive better...

Clover

3.9
#3 Alternative to Preferred Patron Loyalty
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Smile.io

4.6
#4 Alternative to Preferred Patron Loyalty
Smile.io is the world’s largest loyalty platform, providing over 100,000 scaling brands with easy-to-use points,...

Reviews

Overall rating

4.9 /5
(105)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support Software
5.0/5

Already have Preferred Patron Loyalty?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 105
Alan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I've been a client of Preferred Patron for a few years now, I have always had a positive...

Reviewed on 2018-04-17

Pros

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Cons

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

COURTNEY
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Operations Director

Reviewed on 2018-08-14

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how...

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Pros

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Cons

I have not come across anything that has caused us issues.

Sandra
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Great product that makes a difference!

Reviewed on 2013-03-21

We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive...

We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive way to distinguish themselves from their competitors. Customers love getting points and our personalized email so it really assists with relationship development. Its powerful back office tools make it a helpful way to track customers' spending patterns.

Pros

We are so glad we found Preferred Patron! It has allowed us to bring something unique to our market and has already helped us increase sales. Not only is the software straightforward and easy to use, the support staff has been wonderful! Friendly, enthusiastic, responsible, knowledgable and patient (I needed the patient part!) The Rewards Cards themselves look fantastic - very high quality.

Cons

We really are happy with Preferred Patron. All issues are quickly and thoroughly addressed.

Lori
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Solid Program Complemented with Great Service!

Reviewed on 2021-04-30

I’m using Preferred Patron for over 3 years now. From the start I’ve been happy. They have always...

I’m using Preferred Patron for over 3 years now. From the start I’ve been happy. They have always been by my side to help and guide me. I’m actually writing this because during my last call, I offered so many kudos, they asked I put them to good use here.

I’m a small business with limited resources. I owe these guys my thanks for working with me during this pandemic…not only financially but more importantly, they showed me how to use the system to get thru the lows. If only my other vendors were so helpful!

What I like is that the program always gets better, adding ideas I have to the program. They have delivered my ideas as well as many I never thought of, but find very helpful and am glad to benefit from. I think they are a good company who listens and always wants to help.

Pros

Service is always great! I always get same day help from these guys, even if it’s Sunday! From the day I started, I had the system working in a few days. Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is. Creating and sending emails that look great is so easy. It’s like what I once used with MailChimp, but here, it’s just seems easier as my customers are here and the results (I don’t know why) are much better.

Cons

I wish I had known about Preferred Patron sooner and not wasted my time with any others.

Rafael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great experience

Reviewed on 2023-03-21

We are a Point of Sales Solution provider focused in the quick service restaurant space. It took a...

We are a Point of Sales Solution provider focused in the quick service restaurant space. It took a while for us to find and filtered out target partners for our system implementation needs. We finally found and have chosen the Preferred Patron Loyalty and Gift Card platform as our partner. We have completed many comprehensive and complex API integrations to our POS platform, mobile application, online ordering module and member website, in a timely fashion. During the process, we found their API to be well documented, easy to use and reliable to our integration. The support we receive from them has always been excellent and timely. They have shown us they are committed to helping us succeed and now we have a true partner we can rely on and forward with this loyalty and gift card extension to our clients.

Pros

- Very high level of communication and support from all of Preferred Patron Teams.- They are willing to climb over mountains to help resolve issues.- Preferred Patron made it a true partner experience right off from the beginning.

Cons

none so far and wanted to stay that way.

Alternatives Considered

DataCandy, Clover and White Label Loyalty

Reasons for Switching to Preferred Patron Loyalty

Commitment of support
Showing 5 reviews of 105 Read all reviews

Preferred Patron Loyalty FAQs

Below are some frequently asked questions for Preferred Patron Loyalty.

Preferred Patron Loyalty offers the following pricing plans:

  • Starting from: US$149.00/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Available

Standard Edition: $59.95/mo Premium Editions start at $129/mo.

Preferred Patron Loyalty has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Preferred Patron Loyalty supports the following languages:

English

Preferred Patron Loyalty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Preferred Patron Loyalty integrates with the following applications:

Bandwidth, Dealertrack DMS, EZ Texting, IVision, Infor CRM, Kaleyra, Lightspeed POS, Lightspeed Retail, Plivo, Pxier Sales and Catering, Pxier Salon and Spa, SendGrid, SimpleTexting, Square Point of Sale, Tango, Text Request, Twilio, WebRezPro, barnetPOS, bblsystems, esendex, iConnect

Preferred Patron Loyalty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

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