PestPac

3.9 (231)
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Field service software for pest control businesses

About PestPac

PestPac is a cloud-based solution from WorkWave, designed for pest control businesses, which includes tools for appointment scheduling, route optimization, dispatching, vehicle tracking, inventory management and materials tracking, billing and invoicing, payment processing, reporting, marketing, feedback collection, and more. Native apps for iOS and Android allow technicians to access information on appointments, accounts, and services, record usage of materials, capture customer signatures, collect payments through integrated credit card processing, and print or email inspection reports while out in the field.

PestPac’s work order management system allows users to manage one-off and recurring jobs, including monthly, quarterly, and annual services. Built-in standard service options can be used, or users can add their own services with names, descriptions, frequencies, pricing, tax details, and more. Service programs can also be created for jobs requiring multiple visits, such as bed bugs or mosquitos, with work orders automatically generated based on the specified start and end dates. The multi-unit management module enables users to track services for multi-unit buildings, whether residential or commercial, with the ability to automate follow-ups and track multiple units and devices.

PestPac includes customer account access, through which residential customers can view their recent and upcoming services, service history, account statement, material usage history, pest findings, and device inspections, and also update their billing information, make payments, and schedule services. Customers can also rate technicians and appointments, and provide feedback, with feedback requests sent automatically at a frequency defined by users.


Key benefits of PestPac

  • A module for tracking services in multi-unit buildings can be used for work in apartment buildings, hospitals, dormitories, and more.

  • The executive dashboard gives users an overview of technician production, performance percentages and overall numbers, reports on budget and revenue, real-time lead pipeline progress, and daily business statistics summaries.

  • A route optimization system analyzes appointments and finds optimal appointment slots for last-minute bookings, as well as optimizing planning across single and multiple days with dynamic route redistribution and multi-day appointment scheduling.

  • Alerts can be sent automatically to users, in a variety of situations, including when a geofence (virtual perimeter) is crossed, if vehicles are used outside of their authorized hours, for harsh or excessive acceleration, braking, or cornering, and if a driver either breaks a posted speed limit or crosses a predetermined speed threshold.

  • Customer feedback can be automatically requested by email, with users able to control the frequency of requests, and a reviews widget enables users to showcase positive reviews on their website.

  • Images

    PestPac Software - The Multi-Unit module provides the flexibility, efficiency, and service quality needed to handle larger properties, such as condo associations and apartment complexes.
    PestPac Software - Visual insights into the data you need to evaluate your business and make decisions that can significantly improve sales, increase customer satisfaction, and boost employee productivity immediately!
    PestPac Software - Manage and close new leads to grow your business and improve the quality and consistency of your relationships with customers for improved profitability and more closed sales.
    PestPac Software - Using an industry-leading, proprietary algorithm, RouteOp increases operational efficiencies through scheduling algorithms that ensure customers are serviced promptly and that techs are dispatched efficiently.
    PestPac Software - Centralize communication across different channels, personalize customer interactions with easy access to account details and eliminate repetitive manual processes for your team by providing them with a single access point for customer communication.
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    PestPac video
    PestPac video
    PestPac Software - The Multi-Unit module provides the flexibility, efficiency, and service quality needed to handle larger properties, such as condo associations and apartment complexes.
    PestPac Software - Visual insights into the data you need to evaluate your business and make decisions that can significantly improve sales, increase customer satisfaction, and boost employee productivity immediately!
    PestPac Software - Manage and close new leads to grow your business and improve the quality and consistency of your relationships with customers for improved profitability and more closed sales.
    PestPac Software - Using an industry-leading, proprietary algorithm, RouteOp increases operational efficiencies through scheduling algorithms that ensure customers are serviced promptly and that techs are dispatched efficiently.
    PestPac Software - Centralize communication across different channels, personalize customer interactions with easy access to account details and eliminate repetitive manual processes for your team by providing them with a single access point for customer communication.

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    Reviews

    Overall rating

    3.9 /5
    (231)
    Value for Money
    3.8/5
    Features
    3.9/5
    Ease of Use
    3.6/5
    Customer Support Software
    3.9/5

    Already have PestPac?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 231
    Mary
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    After 15 years, I'm Still Happy with Choosing PestPac

    Reviewed on 2019-11-25

    The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to...

    The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved.

    Pros

    The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability.

    Cons

    There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new changes/enhancements to the software are not tested as thoroughly as they should be (perhaps to meet deadlines). My one big gripe is that I do not like it when our hands our tied with Vendor Partners and we are unable to pick our own partner, such as the credit card processing or phone integration. There is no doubt that there have been snafus over the past 15-years, and some of them rather big snafus. But I still do not think that there is another pest software that is as layered and expansive as PestPac.

    Response from WorkWave

    Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years!

    Brad
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Great software

    Reviewed on 2021-03-17

    We love Pestpac! My employees can work from home if needed because it is in the cloud. The...

    We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered.

    Pros

    Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

    Cons

    There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

    Alternatives Considered

    FieldRoutes

    Response from WorkWave

    Hi Brad!

    Thank you for your review. We are so happy that PestPac has transformed your business! We love to hear success stories like you increasing your revenue by 50%, congratulations! We are also glad that PestPac was able to help you adapt to mobile and remote work. We look forward to our continued relationship with Preferred Pest Control.

    Jennifer
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    PestPac - How we feel after using for 3 years...

    Reviewed on 2019-03-01

    Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can...

    Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

    Pros

    I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

    Cons

    The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them one monthly price and bill them 1 time per month. I want PestPac to be able to look at the bill to account and allow me to set up a payment plan based on ALL their services - and then only charge the credit card once per month for ALL services. I've had to create a fake service called monthly billing to try and do just that- however this messes up ALl our numbers. It makes it look like we have way more revenue than we actually do.

    PestPac also has soooooo many different options that I never know exactly how to do something. It seems to take 50 steps to get something done.

    Reports never seems to give consistent data. I run a report for January numbers and it's different every time I run it.

    If you all would fix the bill to - it would be a no brainer and we would happily stay- even with the other set backs - but this is kind of a deal breaker for us.

    Marsha
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great tools and addition to any pest control company

    Reviewed on 2019-03-04

    In general, I LOVE pest pac. It has made our business so much better by using it. I would highly...

    In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

    Pros

    Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally.
    Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

    Cons

    Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

    John
    Overall rating
    • Industry: Consumer Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Capabilities Exceed Our Use

    Reviewed on 2019-11-14

    Just having a program that encompasses all our needs to track scheduling and history of services...

    Just having a program that encompasses all our needs to track scheduling and history of services along with the ease of use is very beneficial.

    Pros

    Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus.

    The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less.

    Cons

    Having to purchase licences for each user.

    Some of the forms we print having to go on specific paper is a draw back.

    Response from WorkWave

    Hi John - Thank you so much for the great review! We are so glad to hear you are finding success with our software!

    Showing 5 reviews of 231 Read all reviews

    PestPac FAQs

    Below are some frequently asked questions for PestPac.

    PestPac offers the following pricing plans:

    • Starting from: US$1.00
    • Free Trial: Not Available

    PestPac offers two pricing plans for commercial and residential pest control: PestPac for enterprise-level businesses and PestPac Select for small to medium-sized businesses. Please contact PestPac for additional pricing information.

    PestPac has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    PestPac supports the following languages:

    English

    PestPac supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    PestPac integrates with the following applications:

    QuickBooks Online Advanced, SalesRabbit

    PestPac offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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