Ideagen Quality Management

Ideagen Quality Management

Quality, compliance, safety, and risk management

About Ideagen Quality Management

Q-Pulse is an electronic quality management system from Ideagen, which also automates business processes covering compliance, safety, and risk management. Included in the system are tools for managing documents, staff training and competence, safety, incidents, corrective and preventative actions (CAPA), audits, suppliers, and more. Structures, workflows, data security, alerts, and escalations can all be configured in Q-Pulse to reflect organizational standards and processes.

Q-Pulse’s audit module gives users control of the full audit lifecycle, covering planning and scheduling, preparation, implementation, reporting, and action tracking. Audit capabilities are available offline, allowing users to work remotely with limited connectivity. Risk-based internal audits can be carried out, and financial audits, including SOX, can be automated. The CAPA system can be used to centrally record, manage, and track the progress of actions, with approval process workflow management enabling the automatic routing of approvals, notifications, reminders, escalations, and closures to the responsible individuals.

Q-Pulse enables users to monitor performance via KPIs (key performance indicators) in real time, for operational performance, quality, safety, risk, and compliance, and use these to identify and correct issues in governance strategies. Q-Pulse also offers native apps for iOS and Android, which include audit, document management, and reporting capabilities, and can be used to collaborate, communicate, and submit reports in real time while outside of the office.


Key benefits of Ideagen Quality Management

  • KPIs are visible and reported on in real time, giving users the most recent data to base decisions and actions on.

  • Vendor compliance data can be managed for various standards, including ISO, and compliance audits can be conducted on supply chains.

  • Mobile apps for iOS and Android enable users to collaborate, communicate, and submit reports in real time.

  • Q-Pulse's audit module covers the full audit lifecycle, allowing users to plan, schedule, and implement audits, report, and manage findings.

  • The customer management module enables the analysis of complaints and customer feedback, and monitoring of response times.

  • Images

    Ideagen Quality Management Software - Q-Pulse can be used to report on safety, incidents, injuries, and more
    Ideagen Quality Management Software - Reports in Q-Pulse can be marked as confidential or mandatory by users
    Ideagen Quality Management Software - Q-Pulse's flight safety reports include details of staff involved, and the impact on the flight
    Ideagen Quality Management Software - Locations of issues can also be marked on diagrams in Q-Pulse
    Ideagen Quality Management Software - Multiple audit types can be managed in Q-Pulse
    Ideagen Quality Management Software - Q-Pulse allows users to plan, schedule, report on, and record audits
    Ideagen Quality Management Software - Various standards and regulations are available for audits in Q-Pulse
    Ideagen Quality Management Software - Audit reports in Q-Pulse includes summaries of non-conformances and associated notes
    Ideagen Quality Management Software - Procedure and policy documents can be stored in Q-Pulse
    Ideagen Quality Management Software - Q-Pulse records change histories for all stored documents
    View 12 more
    Ideagen Quality Management video
    Ideagen Quality Management video
    Ideagen Quality Management Software - Q-Pulse can be used to report on safety, incidents, injuries, and more
    Ideagen Quality Management Software - Reports in Q-Pulse can be marked as confidential or mandatory by users
    Ideagen Quality Management Software - Q-Pulse's flight safety reports include details of staff involved, and the impact on the flight
    Ideagen Quality Management Software - Locations of issues can also be marked on diagrams in Q-Pulse
    Ideagen Quality Management Software - Multiple audit types can be managed in Q-Pulse
    Ideagen Quality Management Software - Q-Pulse allows users to plan, schedule, report on, and record audits
    Ideagen Quality Management Software - Various standards and regulations are available for audits in Q-Pulse
    Ideagen Quality Management Software - Audit reports in Q-Pulse includes summaries of non-conformances and associated notes
    Ideagen Quality Management Software - Procedure and policy documents can be stored in Q-Pulse
    Ideagen Quality Management Software - Q-Pulse records change histories for all stored documents

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    US$25,000.00
    year

    Pricing Options

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    Reviews

    Overall rating

    4.5 /5
    (160)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.1/5
    Customer Support Software
    4.6/5

    Already have Ideagen Quality Management?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 160
    Sharon
    Sharon
    Overall rating
    • Industry: Semiconductors
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Great Product for all sizes of Quality Management systems

    Reviewed on 2023-03-31

    I manage three areas at our site , Q-pulse makes that very easy for one person since everything is...

    I manage three areas at our site , Q-pulse makes that very easy for one person since everything is documented and recorded in the system. Monthly reports are also easy because of the analysis module which makes reviewing the data easy.

    Pros

    Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

    Cons

    The online training course for the basic version is not the best, not at intuitive as I would like to see.

    Carl
    Overall rating
    • Industry: Law Enforcement Software
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Choose your Qualtrax Admin carefully!

    Reviewed on 2019-05-01

    Centralized, and standardized, the required controlled documents for our laboratory system, over...

    Centralized, and standardized, the required controlled documents for our laboratory system, over 400 documents divided into about 10 operational divisions. The management of this system is now taking just a fraction of time that was required with our legacy system.

    The developed workflows have likewise centralized, and significantly standardized, many of our quality assurance processes. It is now far more difficult for a particular incident resolution process to become "lost in the system" than before the online workflow capability was implemented.

    Pros

    Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers.

    Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system.

    The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

    Cons

    Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

    Grace
    Overall rating
    • Industry: Construction
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 1.0 /10

    Grace - EME

    Reviewed on 2017-04-25

    I come across many difficulties with the functionality of EQMS , i work with large documents which...

    I come across many difficulties with the functionality of EQMS , i work with large documents which won't upload to the system.
    I called customer support over a year ago and the problem is still not resolved.

    Pros

    N/A

    Cons

    - I cannot upload medium to large files

    Response from Ideagen

    Hi Grace,

    Thank you for sharing your feedback on EQMS. I am really sorry to hear that you have struggled to upload large documents and that you haven't felt like the issue has been resolved.

    Network capacity and internet speed is always a limiting factor when uploading and downloading any item from internet.

    As we have just discussed, we are arranging a support nurse call with you to ensure you feel you have the support and training required, and maximise your use of the system.

    Many thanks,
    Emily.

    Verified Reviewer
    Overall rating
    • Industry: Environmental Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Automate your ISO 17025 or TNI compliance

    Reviewed on 2020-03-05

    Regulatory compliance can be complicated and resource-intensive. Qualtrax set out to simplify...

    Regulatory compliance can be complicated and resource-intensive. Qualtrax set out to simplify compliance and have produced a robust product that delivers solid value. If you are hesitant to abandon your current compliance strategy, don't be. Even the best in-house systems can't compete with their ready-to-use solutions. Adoption is quick because end users immediately see that every process Qualtrax takes over is more elegant, tidy, and traceable. There's always room for improvement and Qualtrax recognizes that. So, the company listens to the voice of the customer and they continuously work to improve their software. I don't think there is a better product on the market that comes close to Qualtrax's value, ease of use, and functionality.

    Pros

    Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless.

    Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need.

    Cons

    Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved.

    Kimberly
    Kimberly
    Overall rating
    • Industry: Veterinary Software
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Essential Tool

    Reviewed on 2019-02-12

    I was handed the Qualtrax platform during my first days on the job and instructed to implement it...

    I was handed the Qualtrax platform during my first days on the job and instructed to implement it across the laboratory branch system. The customer support was and is still incredible. The software effortlessly expands to meet our needs. The product development team is constantly adapting and improving the functionality of the system. One of the best gems of Qualtrax is the Users conference that even after 5 years of using the system, still allows me to expand my knowledge of the software.

    Pros

    Electronic reminders for due date, revisions and document reviews.
    Workflow module for tracking equipment, CAPAS, customer feedback and a multitude of other activities that are critical to lab management.

    Cons

    The calendar feature on the dashboard has never been useful

    Showing 5 reviews of 160 Read all reviews

    Ideagen Quality Management FAQs

    Below are some frequently asked questions for Ideagen Quality Management.

    Ideagen Quality Management offers the following pricing plans:

    • Free Trial: Not Available

    Pricing information is available on inquiry.

    Ideagen Quality Management has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Ideagen Quality Management supports the following languages:

    English

    Ideagen Quality Management supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Ideagen Quality Management has

    Ideagen Quality Management offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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