About ServiceTitan

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    ServiceTitan Software - ServiceTitan job tracking
    ServiceTitan Software - ServiceTitan schedules
    ServiceTitan Software - ServiceTitan integration
    ServiceTitan Software - 4
    ServiceTitan Software - 5
    ServiceTitan Software - 6
    ServiceTitan Software - 7
    View 9 more
    ServiceTitan video
    ServiceTitan video
    ServiceTitan Software - ServiceTitan job tracking
    ServiceTitan Software - ServiceTitan schedules
    ServiceTitan Software - ServiceTitan integration
    ServiceTitan Software - 4
    ServiceTitan Software - 5
    ServiceTitan Software - 6
    ServiceTitan Software - 7

    Features

    Total features of ServiceTitan: 131

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Availability Management
    • Bid Management
    • Billing & Invoicing
    • Budget Tracking/Job Costing
    • Budgeting/Forecasting
    • CAD Tools
    • CRM Software
    • Calendar Management
    • Calendar/Reminder System
    • Change Order Management
    • Chemical Usage Tracking
    • Client Tracking
    • Commercial
    • Commercial/Industrial
    • Commission Management
    • Compliance Management
    • Confirmation/Reminders
    • Construction Tracker
    • Contact Database
    • Contact Management Software
    • Contract/License Management
    • Contractor Management Software
    • Cost Database
    • Cost Estimating
    • Cost Tracking
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Dispatch Management
    • Document Management Software
    • Document Storage
    • Electrical Estimating Software
    • Electronic Payments
    • Electronic Signature
    • Email Marketing Software
    • Employee Management
    • Employee Scheduling Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • File Storage
    • Fitting Management
    • Fleet Management Software
    • For AEC Industry
    • For Carpet Cleaners
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Lawn Care
    • For Locksmiths
    • For Pest Control Companies
    • For Plumbing Industry
    • Forecasting
    • GPS
    • Groundskeeping Management
    • Inspection Management
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Management
    • Irrigation Tracking
    • Job Costing Software
    • Job Management
    • Job Scheduling
    • Labor Rates
    • Lead Management Software
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Location
    • Online Booking
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Payroll Management
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photo Capture
    • Preventive Maintenance Software
    • Progress Reports
    • Project Billing
    • Project Management Software
    • Project Tracking Software
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential
    • Resource Scheduling
    • Routing
    • SMS Messaging
    • Sales Approval
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling Software
    • Self Service Portal
    • Service History
    • Supplier Management
    • Takeoff Software
    • Task Management Software
    • Technician Management
    • Third Party Integrations
    • Time Tracking Software
    • Timesheet Management
    • Visual Assemblies
    • Warranty Tracking
    • Website Integration
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

    Alternatives

    FieldEdge

    4.2
    #0 Alternative to ServiceTitan
    FieldEdge is the #1 service management software to help you run and grow your entire field service business. We set you...

    RazorSync

    4.3
    #1 Alternative to ServiceTitan
    RazorSync is an incredibly powerful, simple business management software for your mobile phone, tablet & computer....

    Vonigo

    4.7
    #2 Alternative to ServiceTitan
    Vonigo is a cloud-based business management platform that helps increase sales and streamline operations of field...

    QuickBooks Online Accountant

    4.4
    #3 Alternative to ServiceTitan
    QuickBooks Online Accountant is a complete accounting practice management solution that assists accounting firms with...

    Reviews

    Overall rating

    4.3 /5
    (198)
    Value for Money
    3.7/5
    Features
    4.1/5
    Ease of Use
    4.1/5
    Customer Support Software
    4.2/5

    Already have ServiceTitan?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 198
    Shilleah
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Great for Our Technicians and Dispatch Board, but Expensive!

    Reviewed on 5/13/2019

    It's a great product. My telemarketers call customers and book appts within Service Titan, and...

    It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.

    Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.

    Pros

    It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

    Cons

    Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.

    Response from ServiceTitan

    Shilleah,

    Thanks so much for taking time to review us. We love customer feedback!

    We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!

    Alissa
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Easiest software to use on the market!

    Reviewed on 4/25/2022

    Service Titan changed the way we did business. We moved from a time and material situation to flat...

    Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

    Pros

    The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

    Cons

    My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

    Hunter
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    False Promises and Never Ending Issues

    Reviewed on 4/15/2020

    False Promises and lack of responsibility is probably the most accurate description I could give to...

    False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
    I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
    Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
    Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

    Pros

    I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

    Cons

    Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

    Response from ServiceTitan

    Hi Hunter,

    We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

    Jessica
    Overall rating
    • Industry: Glass, Ceramics & Concrete
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    ServiceTitan review

    Reviewed on 4/14/2022

    Overall it has been a positive experience. I am glad we made the switch!

    Overall it has been a positive experience. I am glad we made the switch!

    Pros

    Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time!

    Cons

    Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software.

    Joe
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Great Software!

    Reviewed on 5/17/2022

    job costing, field time management

    job costing, field time management

    Pros

    Being able to use the mobile side for pricing and invoicing jobs

    Cons

    Hard to learn how to use but worth it and won't consider any other software

    Alternatives Considered

    Housecall Pro

    Reasons for Switching to ServiceTitan

    More features and benefits
    Showing 5 reviews of 198 Read all reviews

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    ServiceTitan offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing quotes are available on inquiry.

    ServiceTitan has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    ServiceTitan supports the following languages:

    English

    ServiceTitan supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ServiceTitan integrates with the following applications:

    ClearPathGPS, QuickBooks Online Advanced, Sage Intacct

    ServiceTitan offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for ServiceTitan.