ServiceTitan

About ServiceTitan
ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.
Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.
ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of ServiceTitan
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images







Features
Total features of ServiceTitan: 132
Alternatives
ThermoGrid

Smart Service

Vonigo

Salesforce CPQ & Billing

Reviews
Already have ServiceTitan?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The only CRM you need!
Reviewed on 2023-10-26
Pros
It does everything you need in one program!
Cons
I wish there were not so many add-ons that cost extra.
Response from ServiceTitan
Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
From paper to Tablets!
Reviewed on 2024-09-24
Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a...
Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options.
Pros
It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before!
Cons
At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it
Alternatives Considered
FieldEdgeReasons for Switching to ServiceTitan
Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that.Response from ServiceTitan
This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Servicetitan has become so sleazy
Reviewed on 2024-11-23
Customer service is beyond terrible. Please steer clear of this software
Customer service is beyond terrible. Please steer clear of this software
Pros
Nothing at the moment. They have become a company who scams their customers for every penny
Cons
I have paid for marketing pro for years and years. $1500 a month for a program that is lacking in every way. They auto renew your contract without any notification for an entire year commitment. I called two weeks after renewal to cancel not knowing it auto-renewed and I have been denied the right to cancel without paying 15k to cancel. I will no longer refer customers to this company and I will be looking for a new CRM.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best CRM for professional TRADES organizations in the market
Reviewed on 2024-10-23
Excellent overall customer service. Fully functional system with all the features a trades...
Excellent overall customer service. Fully functional system with all the features a trades organization would need.
Pros
The most fully-functional CRM for trades organizations of all size.
Cons
Takes quite a bit to on-board and learn the system due to the complexity of functions.
Response from ServiceTitan
Thank you so much for the incredible review! We appreciate you sharing your experience and are thrilled to hear you've had a great customer service experience.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Game changing Technology for the Trades
Reviewed on 2024-10-04
Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop...
Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop that has 10 or more technicians and wants to improve their company.
Pros
The technology is game changing. It has allowed our technicians to become totally paperless. Our customers are able to book online and confirm appointments by text. We are able to KPIs that include sales, technician performance and job costing.
Cons
The onboarding was extremely challenging and time consuming. We built our price book with way too much data and it overwhelmed the app. I wish during onboarding that Service Titan would have advised us on a maximum number of Price book items. That would have saved us a lot of issues. I do hope they will advise future Titans of a maximum amount of Price book items. I wish more of the "Pro" products were available without all the additional costs. Service Titan is a large investment, and I do wish Marketing Pro and Scheduling Pro was a part of the standard package.
Reasons for Choosing ServiceTitan
Davisware was out of date and moving towards the food industry as opposed to the trades. It was time for a change.Switched From
DaviswareReasons for Switching to ServiceTitan
We felt Service Titan offered the best technology.Response from ServiceTitan
Thank you so much for taking the time to provide this feedback. We will be sure to share this with our Onboarding and Pro teams internally. We appreciate your partnership!
ServiceTitan FAQs
Below are some frequently asked questions for ServiceTitan.Q. What type of pricing plans does ServiceTitan offer?
ServiceTitan offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of ServiceTitan?
ServiceTitan has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ServiceTitan support?
ServiceTitan supports the following languages:
English
Q. Does ServiceTitan support mobile devices?
ServiceTitan supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceTitan integrate with?
ServiceTitan integrates with the following applications:
Azuga Fleet, Birdeye, Broadly, ClearPathGPS, FreshLime, GPS Insight, Google Maps, One Step GPS, Podium, QuickBooks Online Advanced, ReviewBuzz, Sage Intacct, Smart Fleet, Zubie, pulseM
Q. What level of support does ServiceTitan offer?
ServiceTitan offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for ServiceTitan.
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