About ServiceTitan

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

Key benefits of ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    View 6 more
    ServiceTitan video ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot:

    Features

    Total features of ServiceTitan: 140

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Backup and Recovery
    • Bid Management
    • Billing & Invoicing
    • Budget Tracking/Job Costing
    • Budgeting/Forecasting
    • CRM Software
    • Calendar Management
    • Calendar/Reminder System
    • Call Center Management
    • Call Monitoring
    • Call Recording Software
    • Call Reporting
    • Call Tracking Software
    • Campaign Analytics
    • Change Order Management
    • Chemical Management
    • Chemical Usage Tracking
    • Commercial
    • Commercial/Industrial
    • Commission Management
    • Compliance Management
    • Confirmation/Reminders
    • Construction Tracker
    • Contact Database
    • Contact Management Software
    • Contract/License Management
    • Contractor Management Software
    • Cost Database
    • Cost Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Management
    • Customizable Forms
    • Customizable Reports
    • Data Import/Export
    • Dispatch Management
    • Document Management Software
    • Document Storage
    • Electronic Payments
    • Electronic Signature
    • Email Marketing Software
    • Employee Management
    • Employee Scheduling Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • Feedback Management
    • File Storage
    • Financing Management
    • Fitting Management
    • Fleet Management Software
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Lawn Care
    • For Pest Control Companies
    • Forecasting
    • GPS
    • Geolocation
    • Groundskeeping Management
    • Inspection Management
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Replenishment
    • Inventory Tracking
    • Invoice Management
    • Invoice Processing
    • Irrigation Tracking
    • Job Costing Software
    • Job Management
    • Job Scheduling
    • Labor Rates
    • Lead Management Software
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Channel Marketing
    • Multi-Location
    • Online Booking
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Payroll Management
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photo Capture
    • Preventive Maintenance Software
    • Pro Forma Invoices
    • Project Management Software
    • Project Tracking Software
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential
    • Resource Scheduling
    • Revenue Management Software
    • Routing
    • SMS Messaging
    • Sales Approval
    • Sales Pipeline Management
    • Sales Reports
    • Scheduled / Automated Reports
    • Scheduling Software
    • Self Service Portal
    • Service History
    • Supplier Management
    • Surveys & Feedback
    • Takeoff Software
    • Task Management Software
    • Technician Management
    • Third Party Integrations
    • Time Tracking Software
    • Timesheet Management
    • Warranty Tracking
    • Web Traffic Reporting
    • Website Integration
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

    Alternatives

    Jobber

    4.6
    #1 Alternative to ServiceTitan
    Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a...

    FieldPulse

    4.6
    #2 Alternative to ServiceTitan
    FieldPulse is an all-in-one field service management solution with fully featured mobile apps for Android & iOS...

    SOMIS

    5
    #3 Alternative to ServiceTitan
    SOMIS is helping contractors and service businesses manage every aspect of their day to day operations, with tools...

    simPRO

    4.2
    #4 Alternative to ServiceTitan
    simPRO is a powerful field service management software solution that helps trade contractors streamline operations to...

    Reviews

    Overall rating

    4.5 /5
    (169)
    Value for Money
    3.9/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support Software
    4.5/5

    Already have ServiceTitan?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 169
    Marlin C.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best in the biz

    Reviewed on 2019-05-07

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    Pros

    Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

    Cons

    Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

    Response from ServiceTitan

    Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

    We look forward to celebrating all of your future successes.

    Ashley F.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The best move we've made!

    Reviewed on 2021-03-12

    Overall, the experience has been wonderful, even with some features missing that we feel are...

    Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder [SENSITIVE CONTENT HIDDEN] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule.

    Pros

    We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments.

    Cons

    With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager will call us and say that the tenant is responsible for a certain invoice. In ESC, we had the tenants locations listed under the property management company's account, and we could just change the "bill to" on the invoice to the tenant. In ServiceTitan, supposedly we would have to create a whole new account just for the tenant, to be able to send the bill to them. But then that poses the issue of having two different locations for one tenant, to keep up with. If some calls are run under their own account and some are run for the tenants location under the property managers account, technicians won't be able to see the full history of calls and invoices when they go. Office staff will have to switch back and forth between the two accounts to view all the history. This is a huge issue for us that we hope is remedied soon.

    Hunter L.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    False Promises and Never Ending Issues

    Reviewed on 2020-04-15

    False Promises and lack of responsibility is probably the most accurate description I could give to...

    False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
    I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
    Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
    Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

    Pros

    I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

    Cons

    Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

    Response from ServiceTitan

    Hi Hunter,

    We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

    Verified Reviewer
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Service TItan - Windows to Mac for the HVAC world!

    Reviewed on 2021-02-08

    EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL...

    EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

    Pros

    Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

    Cons

    Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

    Traver F.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    One of the most powerful CRMs for local service companies

    Reviewed on 2021-02-04

    I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review...

    I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review requesting has lead to better customer communication, happier customers, and more Google reviews for our business, which in turn has led to more customers finding us through Google organically. I can't attribute any direct revenue to review gathering, but I personally believe it was instrumental in Google Organic being the second largest source of revenue last month for new customers.

    Pros

    ServiceTitan has it all. The capabilities and features within the software far exceeds anything we had on our previous software, FieldAware. Their support team is second to none. They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs.

    Cons

    They make you pay extra for a lot of the really helpful stuff. And then when you get access to those extra features they aren't nearly as fleshed out as they'd lead you to believe in sales presentations. Without those features, however, you'll be less efficient. So it's a bit of a Catch-22.

    Showing 5 reviews of 169 Read all reviews

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    ServiceTitan offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing quotes are available on inquiry.

    We do not have any information about ServiceTitan features

    ServiceTitan has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    ServiceTitan supports the following languages:

    English

    ServiceTitan supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ServiceTitan integrates with the following applications:

    ClearPathGPS, QuickBooks Online Advanced, Sage Intacct

    ServiceTitan offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for ServiceTitan.