About ServiceTitan

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

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    Features

    Total features of ServiceTitan: 132

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Availability Management
    • Bid Management
    • Billing & Invoicing
    • Budget Tracking
    • Budgeting/Forecasting
    • CAD Tools
    • CRM Software
    • Calendar Management
    • Calendar/Reminder System
    • Change Order Management
    • Chemical Usage Tracking
    • Client Tracking
    • Commercial
    • Commercial/Industrial
    • Commission Management
    • Compliance Management
    • Confirmations/Reminders
    • Construction Tracker
    • Contact Database
    • Contact Management Software
    • Contract/License Management
    • Contractor Management Software
    • Cost Database
    • Cost Estimating
    • Cost Tracking
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Dispatch Management
    • Document Management Software
    • Document Storage
    • Electrical Estimating Software
    • Electronic Payments
    • Electronic Signature
    • Email Marketing Software
    • Employee Management
    • Employee Scheduling Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • File Storage
    • Fitting Management
    • Fleet Management Software
    • For AEC Industry
    • For Carpet Cleaners
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Handyman Industry
    • For Lawn Care
    • For Locksmiths
    • For Pest Control Companies
    • For Plumbing Industry
    • For Residential
    • Forecasting
    • GPS
    • Groundskeeping Management
    • Inspection Management
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Management
    • Irrigation Tracking
    • Job Costing Software
    • Job Management
    • Job Scheduling
    • Labor Rates
    • Lead Management Software
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Location
    • Online Booking
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Payroll Management
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photo Capture
    • Preventive Maintenance Software
    • Progress Reports
    • Project Billing
    • Project Management Software
    • Project Tracking Software
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real-Time Data
    • Real-Time Reporting
    • Real-Time Updates
    • Real-time Scheduling
    • Recurring Appointments
    • Reporting & Statistics
    • Reporting/Analytics
    • Resource Scheduling
    • Routing
    • SMS Messaging
    • Sales Approval
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling Software
    • Self Service Portal
    • Service History
    • Supplier Management
    • Takeoff Software
    • Task Management Software
    • Technician Management
    • Third-Party Integrations
    • Time Tracking Software
    • Timesheet Management
    • Visual Assemblies
    • Warranty Tracking
    • Website Integration
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

    Alternatives

    ThermoGrid

    4.4
    #1 Alternative to ServiceTitan
    ThermoGrid is a cloud-based contractor management software solution designed for Field Service, HVAC-R, Plumbing, and...

    Smart Service

    4.3
    #2 Alternative to ServiceTitan
    Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making...

    Vonigo

    4.5
    #3 Alternative to ServiceTitan
    Vonigo is a cloud-based business management platform that helps increase sales and streamline operations of field...

    Salesforce CPQ & Billing

    4.7
    #4 Alternative to ServiceTitan
    Salesforce CPQ is a configure price quote solution fully native to the Salesforce platform that delivers automated...

    Reviews

    Overall rating

    4.4 /5
    (292)
    Value for Money
    3.9/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.1/5

    Already have ServiceTitan?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 292
    Brandi
    Brandi
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The only CRM you need!

    Reviewed on 2023-10-26

    Pros

    It does everything you need in one program!

    Cons

    I wish there were not so many add-ons that cost extra.

    Response from ServiceTitan

    Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.

    Dawn
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    From paper to Tablets!

    Reviewed on 2024-09-24

    Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a...

    Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options.

    Pros

    It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before!

    Cons

    At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it

    Alternatives Considered

    FieldEdge

    Reasons for Switching to ServiceTitan

    Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that.

    Response from ServiceTitan

    This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success!

    Jacqueline
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Servicetitan has become so sleazy

    Reviewed on 2024-11-23

    Customer service is beyond terrible. Please steer clear of this software

    Customer service is beyond terrible. Please steer clear of this software

    Pros

    Nothing at the moment. They have become a company who scams their customers for every penny

    Cons

    I have paid for marketing pro for years and years. $1500 a month for a program that is lacking in every way. They auto renew your contract without any notification for an entire year commitment. I called two weeks after renewal to cancel not knowing it auto-renewed and I have been denied the right to cancel without paying 15k to cancel. I will no longer refer customers to this company and I will be looking for a new CRM.

    Steven
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Best CRM for professional TRADES organizations in the market

    Reviewed on 2024-10-23

    Excellent overall customer service. Fully functional system with all the features a trades...

    Excellent overall customer service. Fully functional system with all the features a trades organization would need.

    Pros

    The most fully-functional CRM for trades organizations of all size.

    Cons

    Takes quite a bit to on-board and learn the system due to the complexity of functions.

    Response from ServiceTitan

    Thank you so much for the incredible review! We appreciate you sharing your experience and are thrilled to hear you've had a great customer service experience.

    Matt
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Game changing Technology for the Trades

    Reviewed on 2024-10-04

    Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop...

    Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop that has 10 or more technicians and wants to improve their company.

    Pros

    The technology is game changing. It has allowed our technicians to become totally paperless. Our customers are able to book online and confirm appointments by text. We are able to KPIs that include sales, technician performance and job costing.

    Cons

    The onboarding was extremely challenging and time consuming. We built our price book with way too much data and it overwhelmed the app. I wish during onboarding that Service Titan would have advised us on a maximum number of Price book items. That would have saved us a lot of issues. I do hope they will advise future Titans of a maximum amount of Price book items. I wish more of the "Pro" products were available without all the additional costs. Service Titan is a large investment, and I do wish Marketing Pro and Scheduling Pro was a part of the standard package.

    Alternatives Considered

    Housecall Pro and FieldEdge

    Reasons for Choosing ServiceTitan

    Davisware was out of date and moving towards the food industry as opposed to the trades. It was time for a change.

    Switched From

    Davisware

    Reasons for Switching to ServiceTitan

    We felt Service Titan offered the best technology.

    Response from ServiceTitan

    Thank you so much for taking the time to provide this feedback. We will be sure to share this with our Onboarding and Pro teams internally. We appreciate your partnership!

    Showing 5 reviews of 292 Read all reviews

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    ServiceTitan offers the following pricing plans:

    • Free Trial: Not Available

    ServiceTitan has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ServiceTitan supports the following languages:

    English

    ServiceTitan supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ServiceTitan integrates with the following applications:

    Azuga Fleet, Birdeye, Broadly, ClearPathGPS, FreshLime, GPS Insight, Google Maps, One Step GPS, Podium, QuickBooks Online Advanced, ReviewBuzz, Sage Intacct, Smart Fleet, Zubie, pulseM

    ServiceTitan offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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