About ServiceTitan

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    ServiceTitan Software - ServiceTitan job tracking
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    Features

    Total features of ServiceTitan: 130

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Availability Management
    • Bid Management
    • Billing & Invoicing
    • Budget Tracking/Job Costing
    • Budgeting/Forecasting
    • CAD Tools
    • CRM Software
    • Calendar Management
    • Calendar/Reminder System
    • Change Order Management
    • Chemical Usage Tracking
    • Client Tracking
    • Commercial
    • Commercial/Industrial
    • Commission Management
    • Compliance Management
    • Confirmation/Reminders
    • Construction Tracker
    • Contact Database
    • Contact Management Software
    • Contract/License Management
    • Contractor Management Software
    • Cost Database
    • Cost Estimating
    • Cost Tracking
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Dispatch Management
    • Document Management Software
    • Document Storage
    • Electronic Payments
    • Electronic Signature
    • Email Marketing Software
    • Employee Management
    • Employee Scheduling Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • File Storage
    • Fitting Management
    • Fleet Management Software
    • For AEC Industry
    • For Carpet Cleaners
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Lawn Care
    • For Locksmiths
    • For Pest Control Companies
    • For Plumbing Industry
    • Forecasting
    • GPS
    • Groundskeeping Management
    • Inspection Management
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Management
    • Irrigation Tracking
    • Job Costing Software
    • Job Management
    • Job Scheduling
    • Labor Rates
    • Lead Management Software
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Location
    • Online Booking
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Payroll Management
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photo Capture
    • Preventive Maintenance Software
    • Progress Reports
    • Project Billing
    • Project Management Software
    • Project Tracking Software
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential
    • Resource Scheduling
    • Routing
    • SMS Messaging
    • Sales Approval
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling Software
    • Self Service Portal
    • Service History
    • Supplier Management
    • Takeoff Software
    • Task Management Software
    • Technician Management
    • Third Party Integrations
    • Time Tracking Software
    • Timesheet Management
    • Visual Assemblies
    • Warranty Tracking
    • Website Integration
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

    Alternatives

    FieldEdge

    4.2
    #1 Alternative to ServiceTitan
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    Housecall Pro

    4.7
    #2 Alternative to ServiceTitan
    Call now to start a free 14 day trial: 833-903-2949. Housecall Pro is a full-suite tool that enables service profession...

    Service Fusion

    4.4
    #3 Alternative to ServiceTitan
    Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and...

    mHelpDesk

    4.3
    #4 Alternative to ServiceTitan
    Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any...

    Reviews

    Overall rating

    4.4 /5
    (193)
    Value for Money
    3.7/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.3/5

    Already have ServiceTitan?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 193
    Marlin
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best in the biz

    Reviewed on 2019-05-07

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    Pros

    Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

    Cons

    Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

    Alternatives Considered

    FieldEdge

    Reasons for Switching to ServiceTitan

    Reliability and responsiveness of the software. ServiceTitan wins hands down.

    Response from ServiceTitan

    Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

    We look forward to celebrating all of your future successes.

    Peter
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The BEST Service software out there for companies!

    Reviewed on 2022-06-14

    Very good is the best way I can sum it up. We would not want to be with another company.

    Very good is the best way I can sum it up. We would not want to be with another company.

    Pros

    The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

    Cons

    Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

    Alternatives Considered

    FieldEdge

    Reasons for Choosing ServiceTitan

    Was not getting the support or the promised products and forms from them.

    Switched From

    mHelpDesk

    Reasons for Switching to ServiceTitan

    Better options and customer service
    Danelle
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    High pressure sales, traps you in a contract

    Reviewed on 2022-08-24

    Horrible compay. They send some sales techs to smoosh you, trick you into a lengthy contract that...

    Horrible compay. They send some sales techs to smoosh you, trick you into a lengthy contract that can not be canceled in any way. Only a SCAM company makes you sign a contract you can not cancel before you can even see there product. They don't care about your company, they care only about money. Tried to get us to sign up for more guys than we even had, so they can get more money. "won't you be hiring soon?" Total scam, stay way.

    Pros

    Nothing. They lied to us and tricked us into a contract we can not cancel. We do not want thier product. They will not work with you at all. Just want to trap you and take your money.

    Cons

    It's to much for our small company. They trapped us in a contract for two years, we tried to cancel before the contract date even started. You can not cancel in any way. You can not see the database until you sign a long contract. So you can't even see if it will work for you until you sign up for an expensive lengthy contract. Not to mention they tried to set us up for my guys than we actully have, because they charge per tech. So they can get even more money from us monthly for no reason. It's way to much for a small family company, they know that. They trapped us into a contract.

    Verified Reviewer
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Service TItan - Windows to Mac for the HVAC world!

    Reviewed on 2021-02-08

    EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL...

    EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

    Pros

    Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

    Cons

    Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

    Chloe
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Its Because of ServiceTitan

    Reviewed on 2021-04-14

    Pros

    Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer.

    Cons

    You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level.

    Response from ServiceTitan

    Wow, thank you for sharing this feedback and congrats on all the success you are seeing! At ServiceTitan, we're truly humbled to be a part of our customers' success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us.

    Showing 5 reviews of 193 Read all reviews

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    ServiceTitan offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing quotes are available on inquiry.

    ServiceTitan has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    ServiceTitan supports the following languages:

    English

    ServiceTitan supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ServiceTitan integrates with the following applications:

    ClearPathGPS, QuickBooks Online Advanced, Sage Intacct

    ServiceTitan offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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