MasterControl Quality Excellence

About MasterControl Quality Excellence

MasterControl is the #1 QMS in the life sciences with more life sciences customers than any other QMS provider. For over 30 years, we’ve helped companies of all sizes bring their life-changing products to market sooner. We provide connected audit, training, document, and quality event management with data analytics and artificial intelligence (AI) functionality to help you make decisions. And with our patented software validation tools, you can ensure compliance and take advantage of every new upgrade by completing your validation in matter of hours or minutes.

Having proper procedures is an integral part of maintaining compliance. With MasterControl, you control who has rights to create, edit, or view documents and built-in audit trails show you who made what changes when. As documents are updated, old versions are automatically archived and only the newest version is available. This ensures that employees are using the right procedures and work instructions. The QMS will automatically send out training tasks to employees you indicate need to be trained on the newest version of documents.

Training is also vital to compliance. You can set up recurring training to automatically be sent out at intervals and for reminders to be sent. A simple training matrix shows you quickly which employees have completed their training on which documents. During an inspection, you can easily locate employee training records to demonstrate compliance.

In MasterControl, you configure our solution to match your quality event processes. We have best practice forms that you can use or tweak, but you can also completely design your own. A user-friendly interface lets you change quality event workflows quickly and our patented Validation on Demand (VoD) functionality keeps you compliant. When you use our validation tools, software validation is faster than ever and can be completed in a matter of minutes.

Our QMS also provides analytics tools to help you connect and use all the data stored in MasterControl. MasterControl Insights lets you visually explore your data with dashboards and reports. We also have AI components in Insights to help you improve quality in your company.

Pricing starting from:

US$25,000.00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of MasterControl Quality Excellence

Automates the document creation and approval process, including routing, scheduling, escalation, tracking, follow-up, review, and approval.

Connects all quality processes and documentation in a centralized location.

Puts you in an audit-ready state so you can pass an audit or inspection at any time.

Automates compliance to let your employees focus on innovation.

Stores all documents in a centralized, searchable location with automated version control.

Automates training so you spend less time tracking it and sending follow-up emails.

Connects all quality event processes and ensures nothing falls through the cracks.

Gives you complete access to your quality data so you can make better decisions faster.

Includes patented validation tools that cut initial validation to an average of 20 hours and change control for an upgrade to an average of 45 minutes.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, China, France, Germany and 3 others

Supported Languages

English

Pricing starting from:

US$25,000.00/year

  • Free Version
  • Free Trial
  • Subscription

Images

MasterControl Quality Excellence Software - QMS Homepage
MasterControl Quality Excellence Software - Quality Event Related Tasks
MasterControl Quality Excellence Software - Easily Build Quality Event Workflows
MasterControl Quality Excellence Software - Analyze Quality Data
MasterControl Quality Excellence Software - Automate Training
MasterControl Quality Excellence Software - Manage Quality Documents
View 7 more
MasterControl Quality Excellence video
MasterControl Quality Excellence Software - QMS Homepage
MasterControl Quality Excellence Software - Quality Event Related Tasks
MasterControl Quality Excellence Software - Easily Build Quality Event Workflows
MasterControl Quality Excellence Software - Analyze Quality Data
MasterControl Quality Excellence Software - Automate Training
MasterControl Quality Excellence Software - Manage Quality Documents

Features

Total features of MasterControl Quality Excellence: 91

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Bills of Material
  • Business Process Control
  • Change Management Software
  • Commenting/Notes
  • Communications Management
  • Complaint Management Software
  • Compliance Management
  • Compliance Tracking
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Defect Tracking
  • Design Management
  • Digital Signature Software
  • Document Automation
  • Document Check-in/Check-out
  • Document Coding & Control
  • Document Management Software
  • Document Review
  • Document Storage
  • Document Templates
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • For Engineering Documents
  • Forms Management
  • Full Text Search
  • ISO Compliance
  • ISO Standards Management
  • Incident Management Software
  • Internal Controls Management
  • Inventory Management Software
  • Issue Management
  • Issue Tracking Software
  • Maintenance Management Software
  • Mobile Access
  • Multi-Location
  • Nonconformance Tracking
  • Operational Risk Management
  • Order Management Software
  • Predictive Analytics Software
  • Prioritization
  • Product Data Management Software
  • Production Scheduling Software
  • Project Management Software
  • Quality Assurance
  • Quality Control
  • Quality Management Software
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management Software
  • Risk Reporting
  • Risk Scoring
  • Root Cause Analysis
  • Routing
  • Safety Management Software
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management Software
  • Third-Party Integrations
  • Traceability
  • Training Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management Software

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Reviews

Overall rating

4.5 /5
(422)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support Software
4.5/5

Already have MasterControl Quality Excellence?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 422
Emmanuel
Emmanuel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great eQMS for regulated industries.

Reviewed on 2023-10-17

Quality Excellence has been core to our culture of quality.

Quality Excellence has been core to our culture of quality.

Pros

Ease of use and integration with products.

Cons

Out of the box solutions may be hard for end users to adopt.

Alternatives Considered

Dot Compliance

Reasons for Choosing MasterControl Quality Excellence

Cost and integration

Reasons for Switching to MasterControl Quality Excellence

Integration with Mx
Rachael
Rachael
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

MasterControl - Where Quality Changes Everything

Reviewed on 2020-05-14

Pros

We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given.

Cons

Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices.

Yvonne
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Review of MasterControl Quality Excellence

Reviewed on 2024-04-30

Good. However, some terminology can be difficult to understand.

Good. However, some terminology can be difficult to understand.

Pros

Once set up it was easy to use. The workflows are set up very well that the documents always route correctly.

Cons

FBS system very hard to set up
A lot of built in templates e.g. NCR, Dev, CAPA etc does not suit all business needs. Cannot customize unless have AQEM

Verified Reviewer
Overall rating
  • Industry: Research
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Quality excellence review

Reviewed on 2024-05-14

Pros

Everything is in one place and is auditable

Cons

It is not easy to train out, nit an easy user interface

Verified Reviewer
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Flexible & Scalable Modern Quality Management System

Reviewed on 2024-02-26

Overall, MasterControl Quality Excellence has been a game-changer for our company as we grow and...

Overall, MasterControl Quality Excellence has been a game-changer for our company as we grow and has helped us stay at the forefront or compliance. It has removed a lot of manual work and given us confidence in regulatory inspections.

Pros

MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch.

Cons

There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point.

Showing 5 reviews of 422 Read all reviews

MasterControl Quality Excellence FAQs

Below are some frequently asked questions for MasterControl Quality Excellence.

MasterControl Quality Excellence offers the following pricing plans:

  • Starting from: US$25,000.00/year View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact MasterControl for detailed pricing information.

MasterControl Quality Excellence has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

MasterControl Quality Excellence supports the following languages:

English

MasterControl Quality Excellence supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

MasterControl Quality Excellence integrates with the following applications:

Microsoft Excel, Microsoft PowerPoint, Microsoft Word

MasterControl Quality Excellence offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

See all software categories found for MasterControl Quality Excellence.