About MasterControl Quality Excellence
MasterControl is an electronic quality management system (eQMS) that enables life science companies to eliminate paper-based quality processes, and observe regulatory standards. With MasterControl, organizations can improve on compliance with FDA regulations and ISO quality standards, while increasing manufacturing efficiency and product quality.
The web-based solution helps organizations automate GxP processes, and link each stage in a product's development lifecycle with every department. Automated routing and escalation help ensure quick responses to inputs from departments such as engineering, regulatory, manufacturing, QA, sales and marketing.
MasterControl's eQMS helps automate and streamline document, change, and training control, as well as corrective/preventive action (CAPA), audits, customer complaints, and other quality and business processes. The solution helps users with automating task assignment, scheduling, tracking, escalation, follow-up and more.
Training management features include assignment automation and tasks monitoring, as well as the sequencing of training courses. MasterControl’s nonconformance features help identify, evaluate, review and handle nonconforming materials. Quality audit management helps track basic audit information and findings, and automates the scheduling of recurring audit-related activities. Users can streamline the complaint-handling process using a multi-page form that customers can access from virtually anywhere.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of MasterControl Quality Excellence
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, China, Germany, France , United Kingdom, Japan, United States and 3 others
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of MasterControl Quality Excellence: 93
Alternatives
TrackWise
SmartSolve
Greenlight Guru
Qualityze Suite
Reviews
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
MasterControl Quality Management system
Reviewed on 2020-01-21
MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee...
MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.
Pros
This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.
Cons
The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.
- Industry: Medical Devices
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Implementation of Doc and Training
Reviewed on 2020-12-18
We had a paper training process and used PDM for document control, which was not ideal because the...
We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable
We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.
Pros
1) For the user, it was very easy for the user to complete training. Steps are very intuitive
2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents.
3) each to find document by searching by datacard elements
Cons
didn't set up data card structure as best that we could.
Alternatives Considered
TrackWiseReasons for Choosing MasterControl Quality Excellence
paper controlled process for training and change control that was not regulatory compliant and couldn't be sustained.Reasons for Switching to MasterControl Quality Excellence
functionality- Industry: Pharmaceuticals
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Middle-of-the-road quality system
Reviewed on 2022-02-08
Pros
- Often includes impressive enhancements to the system between version updates
- Useful knowledge base that can be leveraged for troubleshooting defects or common issues
- Excellent document control
- Ability to implement Enterprise Business Units is useful for managing more than one business unit in the system
Cons
- Navigation can be challenging for end-users with both limited or expansive access and rights to the system
- Lack of GUI customization
- Occasional defects have caused quality issues
- jReports isn't completely user friendly therefore incorrect usage can slow down the system
- On-demand self-led library is not free which contains excellent resources that can be leveraged for end-user education and/or troubleshooting purposes
- Industry: Medical Practice
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
System Integration
Reviewed on 2020-07-09
We needed a validated system to replace our existing homegrown systems. The integration of the...
We needed a validated system to replace our existing homegrown systems. The integration of the modules made this move a relatively painless one.
Pros
We went from several home grown or small scale products and rolled them all into one with MasterControl. It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support. Many systems are good about recording information (all the inputs) but don't put much effort into the outputs. MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.
Cons
Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena. That was a little to get used to, but it is setting us up for success when it comes audit time.
Reasons for Switching to MasterControl Quality Excellence
MasterControl was a mature system with many features more advanced over the competitive products. The sales team was fully engaged, offered as many demos as we needed, answered every question, and was super responsive. The reporting, the online collaboration, the integrated modules, and the flexibility of the solutions to meet our specific company needs were the main drivers. It helped that we had an internal resource that was previously a power user who had a good experience as well as customers who had previous positive experiences with MasterControl.- Industry: Pharmaceuticals
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Quality Changes Everything
Reviewed on 2020-05-15
We are currently upgrading from and older version of MasterControl to their new cloud based...
We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.
Pros
The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl
Cons
There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.
Alternatives Considered
Q-PulseReasons for Switching to MasterControl Quality Excellence
Offered everything that we needed in a much cleaner and easier to use packageMasterControl Quality Excellence FAQs
Below are some frequently asked questions for MasterControl Quality Excellence.Q. What type of pricing plans does MasterControl Quality Excellence offer?
MasterControl Quality Excellence offers the following pricing plans:
- Starting from: View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Contact MasterControl for detailed pricing information.
Q. Who are the typical users of MasterControl Quality Excellence?
MasterControl Quality Excellence has the following typical customers:
51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does MasterControl Quality Excellence support?
MasterControl Quality Excellence supports the following languages:
English
Q. Does MasterControl Quality Excellence support mobile devices?
MasterControl Quality Excellence supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does MasterControl Quality Excellence integrate with?
MasterControl Quality Excellence integrates with the following applications:
Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Q. What level of support does MasterControl Quality Excellence offer?
MasterControl Quality Excellence offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
Related categories
See all software categories found for MasterControl Quality Excellence.
- Quality Management Software
- Compliance Software
- Risk Management Software
- Governance, Risk & Compliance (GRC) Software
- Document Management Software
- Document Control Software
- Corrective and Preventive Action Software
- Document Version Control Software
- Complaint Management Software
- Product Lifecycle Management Software
- Manufacturing Execution Software
