
About MasterControl Quality Excellence
MasterControl is an electronic quality management system (eQMS) that enables life science companies to eliminate paper-based quality processes, and observe regulatory standards. With MasterControl, organizations can improve on compliance with FDA regulations and ISO quality standards, while increasing manufacturing efficiency and product quality.
The web-based solution helps organizations automate GxP processes, and link each stage in a product's development lifecycle with every department. Automated routing and escalation help ensure quick responses to inputs from departments such as engineering, regulatory, manufacturing, QA, sales and marketing.
MasterControl's eQMS helps automate and streamline document, change, and training control, as well as corrective/preventive action (CAPA), audits, customer complaints, and other quality and business processes. The solution helps users with automating task assignment, scheduling, tracking, escalation, follow-up and more.
Training management features include assignment automation and tasks monitoring, as well as the sequencing of training courses. MasterControl’s nonconformance features help identify, evaluate, review and handle nonconforming materials. Quality audit management helps track basic audit information and findings, and automates the scheduling of recurring audit-related activities. Users can streamline the complaint-handling process using a multi-page form that customers can access from virtually anywhere.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of MasterControl Quality Excellence
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, China, Germany, France , United Kingdom, Japan, United States and 3 others
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
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Features
Total features of MasterControl Quality Excellence: 90
Alternatives
AssurX

ETQ Reliance

Veeva QualityOne EQMS

Qualio

Reviews
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- Industry: Pharmaceuticals
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software and reasonable pricing
Reviewed on 10/26/2022
I have been extremely satisfied with almost every aspect of MasterControl since my first exposure...
I have been extremely satisfied with almost every aspect of MasterControl since my first exposure to it in 2009!
Pros
Once learned, the interface is quite intuitive and understandable, even internationally. As with all software, it is never perfect in all ways, but MasterControl is laser focused on constant product improvement and innogeering excellence.
Cons
Sometimes new user acceptance is difficult, depending on their level of frequent use. But the more they ate exposed to it, the faster they learn and the flatter the learning curve.
- Industry: Medical Devices
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Leader in Document Control Systems
Reviewed on 2/3/2020
The ability to keep all documents in one location with visibility being managed by rights in the...
The ability to keep all documents in one location with visibility being managed by rights in the system reduces the concerns in our previous paper-based system. Also the approval process being electronic reduces delays from those out of town who can now sign wherever they are.
Pros
The configuration abilities that allow you to make adjustments that apply most directly to your company.
Cons
The implementation of the software wasn't as clear and smooth as we needed.
Alternatives Considered
Greenlight GuruReasons for Switching to MasterControl Quality Excellence
MasterControl is a much larger platform that allows connection across many elements. Their obvious success with Document Management made them difficult to beat.- Industry: Biotechnology
- Company size: 201-500 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Most unintuitive software I've ever been forced to use
Reviewed on 9/30/2020
There are company-wide jokes about "Master Control Hell". At least it lets us bond in our...
There are company-wide jokes about "Master Control Hell". At least it lets us bond in our commiseration.
Pros
Umm... that's really hard to say. Pretty colors, I guess.
Cons
Navigation is difficult.
"Help" is convoluted - no easy way to find answers. For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer.
App stalls very often with back button.
I could go on, but I'm tired. I've been trying to navigate Master Control for the last 3 hours.
Response from MasterControl
We are sorry to hear that you were having trouble navigating the MasterControl product. We understand how important the user experience is, and work diligently to bring the best possible features to our latest product version. We would love to work with you directly to see how we can improve your MasterControl experience. If this is of interest to you, please contact us at [email protected]
- Industry: Biotechnology
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Feature Rich and Compliant eQMS
Reviewed on 11/23/2022
Like many MC users, we started with doc control and training. This allows us to technologically...
Like many MC users, we started with doc control and training. This allows us to technologically link the two processes together. New revision to an SOP? Training automatedly is sent to users. Want to ensure training is complete before release? MC can delay the release until a specified amount of training is completed. MC also provides QEM solutions which can further support all other aspects of the QMS.
Pros
MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together.
Cons
MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins.
- Industry: Biotechnology
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Increased compliance and efficiency
Reviewed on 11/18/2022
The overall experience has been great. The pros much outweigh the cons. We are looking forward to...
The overall experience has been great. The pros much outweigh the cons. We are looking forward to MasterControl expanding features even more and learning how to better use our existing ones.
Pros
Document control has been the most impactful. We are not losing documents, manually tracking them down, and can now approve from anywhere. Our compliance has dramatically improved and also our efficiency.
Cons
There are still some gaps in features to make a quality system entirely paperless. We are not able to transition logs over because they don't entirely fit anywhere. FBS forms do not have the functionality we are looking for. We use Mx a lot as fillible forms for things such as donor screening and QC testing where more calculations and documentation are required.Configuration can be difficult depending on who the consultant is. You get a broad range and a different experience with each different person, some more pleasant experiences than others.
MasterControl Quality Excellence FAQs
Below are some frequently asked questions for MasterControl Quality Excellence.Q. What type of pricing plans does MasterControl Quality Excellence offer?
MasterControl Quality Excellence offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Contact MasterControl for detailed pricing information.
Q. Who are the typical users of MasterControl Quality Excellence?
MasterControl Quality Excellence has the following typical customers:
51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does MasterControl Quality Excellence support?
MasterControl Quality Excellence supports the following languages:
English
Q. Does MasterControl Quality Excellence support mobile devices?
MasterControl Quality Excellence supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does MasterControl Quality Excellence integrate with?
MasterControl Quality Excellence integrates with the following applications:
Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Q. What level of support does MasterControl Quality Excellence offer?
MasterControl Quality Excellence offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
Related categories
See all software categories found for MasterControl Quality Excellence.
- Quality Management Software
- Compliance Software
- Risk Management Software
- Governance, Risk & Compliance (GRC) Software
- Document Management Software
- Document Control Software
- Corrective and Preventive Action Software
- Document Version Control Software
- Complaint Management Software
- Product Lifecycle Management Software
- Manufacturing Execution System Software