About Freshsales
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.
Freshsales enables enterprises to define custom rules to automate leads assignment and create and handle marketing campaigns to engage with the target audience. Administrators can categorize contacts’ data using custom criteria, assign leads to teams based on skills or tasks, and update holidays to automatically transfer calls. It also offers other features such as customizable email templates, activity timelines, a built-in phone dialer, product catalog management, and more.
Freshsales lets teams establish custom workflows to automate recurring tasks using event-based triggers and run chat campaigns to interact with the customers. It also supports integration with various third-party applications like QuickBooks, PandaDoc, DocuSign, Xero, and more.
Pricing starting from:
US$15.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United Arab Emirates, Argentina, Austria, Australia, Belgium , Bolivia, Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Germany, Ecuador, Spain, France, United Kingdom, Hong Kong SAR China, Indonesia, Ireland, Israel, India, Italy, Japan, Kuwait, Mexico, Netherlands, New Zealand, Oman, Panama, Peru, Philippines, Poland, Puerto Rico, Portugal, Romania, Sweden, Singapore, Thailand, United States, Uruguay, South Africa and 37 others
Supported Languages
Dutch, English, French, German, Italian , Polish, Portuguese, Russian, Spanish, traditional Chinese and 5 others
Pricing starting from:
US$15.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Freshsales: 158
Alternatives
Salesforce Sales Cloud
Pipedrive
Claritysoft CRM
Bigin by Zoho CRM
Reviews
Already have Freshsales?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Insurance Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Look at this, and I promise you, you'll forget about SalesForce
Reviewed on 10/11/2018
Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had...
Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter!
We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer. Once we got our account, it took me maybe a week to set everything up and we were ready to go. The interface was just so sleek and stripped down of all those unnecessary fields and options. I could see what was happening, when, and finally what to expect (the latter being very important for any sales manager).
Overall, it works just so well for us (small family owned business) and we won't be looking to change anytime soon.
Pros
There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.
Cons
Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).
- Industry: Cosmetics
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
If you need support, look elsewhere
Reviewed on 3/17/2021
In short, great app, downright awful support
In short, great app, downright awful support
Pros
Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.
Cons
As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.
Reasons for Switching to Freshsales
The decision to choose freshworks was for most part driving by cost.- Industry: Computer Hardware
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Missing things rivals do well
Reviewed on 10/10/2022
Not great. Customer service is excellent, though!
Things I think should be basic (or I used in...
Not great. Customer service is excellent, though!
Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales.
Pros
What it has is pretty easy to use, and finally with the addition of timeline view, getting different views is good. Creating reports is not easy, although very powerful.
Cons
Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent algorithms that are deal-specific. Also, no search function on email page immediately makes have email sync pointless for me.
Sync is slow. I can add a deal, or a contact, but often won't appear in searches for a long time, so I can't start linking emails or creating new deals.
- Industry: Human Resources
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Freshsales review by Nick Chambers
Reviewed on 10/11/2022
Managing email campgins in a personalised and professional way. Keeping track of and updating...
Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.
Pros
The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business
Cons
That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.
Reasons for Switching to Freshsales
Because the testing process was so efficient and userfriedly and we never felt alone though out and we made the right choice because customer support has continued to be so good since the purchase.- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
all most all the competing CRM providers cannot match the price and features that Freas sales...
Reviewed on 9/27/2022
Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the...
Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM
Pros
the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations.
Cons
I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc.
Alternatives Considered
monday marketerReasons for Choosing Freshsales
November 2021Switched From
HubSpot CRMReasons for Switching to Freshsales
The price vs. features compared to other providers was very competitive as we were a growing company.Freshsales FAQs
Below are some frequently asked questions for Freshsales.Q. What type of pricing plans does Freshsales offer?
Freshsales offers the following pricing plans:
- Starting from: US$15.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free: Free for Unlimited Users Growth: $15/user/month billed annually (or) $18/user/month billed annually Pro: $39/user/month billed annually (or) $47/user/month billed annually Enterprise: $69/user/month - billed annually (or) $83/user/month billed annually
Q. Who are the typical users of Freshsales?
Freshsales has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Freshsales support?
Freshsales supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, traditional Chinese
Q. Does Freshsales support mobile devices?
Freshsales supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Freshsales integrate with?
Freshsales integrates with the following applications:
Alfresco Mobile, Asana, Calendly, DocuSign, Freshchat, Freshdesk, Gmail, Google Calendar, Google Workspace, HubSpot CRM, Mailchimp, Meta for Business, Microsoft 365, PandaDoc, QuickBooks Online Advanced, Quickbooks Online, Segment, Slack, Trello, Xero, Zapier
Q. What level of support does Freshsales offer?
Freshsales offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Freshsales.
- CRM Software
- Online CRM Software
- Business Performance Management Software
- Contact Management Software
- Sales Force Automation Software
- Lead Management Software
- Social CRM Tools Software
- Sales Forecasting Software
- Predictive Lead Scoring Software
- Inside Sales Software
- Real Estate CRM Software
- Email Tracking Software
- Legal Case Management Software
- Sales Engagement Platform Software
- Financial CRM Software
- Email Marketing Software
