Frontdesk Anywhere

Cloud-based hotel management solution for hoteliers

About Frontdesk Anywhere

Designed and developed in San Francisco, Frontdesk Anywhere is an award winning, cloud-based hotel management software dedicated to independent hotels, management groups. The PMS powerful features include: easy reservation management, reporting, group bookings, commission free booking engine, revenue management, payment processing and channel manager with 350+ OTA connections.

Frontdesk Anywhere’s hotel PMS allows users to check room availability and rates, create and amend reservations, and take guest payments. Group and corporate bookings are supported, with customizable payment rules, and bookings are automatically entered into the online availability calendar. Users can collect information from guests, companies, and travel agents in personalized profiles, and export this information to run targeted marketing campaigns. Customized operational checklists can also be used to streamline guest check-in and check-out.

Frontdesk Anywhere automatically updates availability and rates across websites and booking channels in real time, and offers an online booking engine which can be used to take bookings through users’ websites and Facebook pages. The booking engine is mobile-responsive, allowing guests to make reservations from any device, and can be customized with different design themes. Frontdesk Anywhere also integrates with more than 350 distribution channels, including Agoda, Expedia, and Booking.com, and users can also send rooms to major GDS providers, including Amadeus, Galileo, Sabre, and Worldspan.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Frontdesk Anywhere

Key benefits of Frontdesk Anywhere

  • Communicate with guests from the point of booking to post departure with scheduled and triggered emails that can be customized based on the room booked and the rate that the guest is paying.

  • Information can be collected through personalized profiles for guests, companies, and travel agents, and used to run marketing campaigns.

  • Work orders and checklists can be created and printed, or shared with housekeeping and maintenance staff, with updates received in real time.

  • Retail point of sale (POS) can be used to charge guests for extras and transfer charges to reservations.

  • Use daily pricing recommendations in conjunction with personal experience to optimize room rates and define advanced pricing strategies.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Canada, Thailand, United States

    Supported Languages

    English, Spanish, Thai

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Frontdesk Anywhere

    Images

    Frontdesk Anywhere Software - Award Winning Cloud-Based Hotel Management Software
    Frontdesk Anywhere Software - Drive your direct revenue. Transform your website and Facebook page with an attractive, responsive and easy to use booking engine
    Frontdesk Anywhere Software - Implement yield management and advanced pricing strategies not just at the property level but across your website and all distribution channels with real time updates
    Frontdesk Anywhere Software - Now is the time to Reduce Costs, Streamline Operations, and Increase Revenue
    Frontdesk Anywhere Software - Supercharge your online sales with hundreds of OTA channels at your disposal
    View 6 more
    Frontdesk Anywhere video
    Frontdesk Anywhere Software - Award Winning Cloud-Based Hotel Management Software
    Frontdesk Anywhere Software - Drive your direct revenue. Transform your website and Facebook page with an attractive, responsive and easy to use booking engine
    Frontdesk Anywhere Software - Implement yield management and advanced pricing strategies not just at the property level but across your website and all distribution channels with real time updates
    Frontdesk Anywhere Software - Now is the time to Reduce Costs, Streamline Operations, and Increase Revenue
    Frontdesk Anywhere Software - Supercharge your online sales with hundreds of OTA channels at your disposal

    Features

    Total features of Frontdesk Anywhere: 54

    • API
    • Access Controls/Permissions
    • Activities Booking
    • Activity Dashboard
    • Activity Tracking
    • Availability Management
    • Billing & Invoicing
    • Billing Rate Management
    • Booking Management
    • Booking Notes
    • CRM Software
    • Calendar Management
    • Channel Management Software
    • Credit Card Processing
    • Customer Database
    • Customer Support Software
    • Customizable Templates
    • Data Import/Export
    • Electronic Payments
    • Email Templates
    • Extended Stay
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Group Reservations
    • Guest Experience Management
    • Housekeeping Management
    • Invoice Management
    • Maintenance Management Software
    • Mobile Access
    • Multi-Property
    • Online Booking
    • Online Payments
    • Payment Processing Software
    • Point of Sale (POS)
    • Price/Margin Management
    • Promotions Management
    • Rate Management
    • Ratings/Reviews
    • Real Time Reporting
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Revenue Management Software
    • Reviews Management
    • Room Booking
    • Single Property
    • Third Party Booking
    • Third Party Integrations
    • User Management
    • Website Integration
    • Website Management
    • Work Order Management

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    innRoad

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    WebRezPro

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    Little Hotelier

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    Reviews

    Overall rating

    4.4 /5
    (122)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.5/5

    Already have Frontdesk Anywhere?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 122
    Bryan
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1,001-5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Nunnally House at Southeast Georgia Health System

    Reviewed on 4/29/2020

    Very good overall experience. In six years I've had maybe three issues with the program where I had...

    Very good overall experience. In six years I've had maybe three issues with the program where I had to contact Support via email. Their response time was always fast, once within the hour and recently within 4 hours but they called with a report and asked for additional information on the problem..

    Pros

    It's very simple and intuitive to use. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed.

    Cons

    There are so many options for generating reports that I sometimes have trouble deciphering the titles and finding what I need. Once I figure out what it is it's simple....

    Ben
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best property management system

    Reviewed on 4/20/2020

    We have great experience with working with fda.

    We have great experience with working with fda.

    Pros

    The best thing about FDA is how user friendly it is.

    Cons

    The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.

    Alternatives Considered

    innRoad

    Reasons for Choosing Frontdesk Anywhere

    Room master was old and outdated. We wanted a online based software.

    Reasons for Switching to Frontdesk Anywhere

    The user friendly nature colors etc.
    Justin
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 1.0 /10

    Not User Friendly

    Reviewed on 8/17/2018

    It is the least intuitive PMS I have ever used in my 15 years of industry experience. I do not...

    It is the least intuitive PMS I have ever used in my 15 years of industry experience. I do not believe the software was ever tested in a live hotel.

    Pros

    It has a friendly support team. Night Audit functionality is a breeze.

    Cons

    It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room status and often confuses the housekeeping department. Changing a room number is nearly impossible if the hotel is sold out. The system forces you to slot rooms like a puzzle. If no slots are open it is extremely difficult to change the assigned room number. You can make them unassigned but will receive a "sold out warning" and will still not be able to change the assigned number. The billing and creation of invoices is overly complicated and not intuitive. There is also no way to refund a charge processed via the POS.
    The software also contains many glitches-housekeeping room status seems to change for no apparent reason despite the set rules. Invoices sent as an email fail to be delivered.

    David
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Easy to use, web based hotel operating system

    Reviewed on 3/31/2020

    We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make...

    We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make reservations, check guests in & out of the system, track deposits, run a multitude of reports including sales and future revenue on the books.

    Pros

    As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.

    Cons

    All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.

    Cynthia
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A+ Service

    Reviewed on 4/6/2020

    Excellent!

    Excellent!

    Pros

    Frontdesk Anywhere Support Team is the best! They have been there since I started my position in September of 2017. Especially India Metz. She is so supportive and helpful and patient with my blunders. So thankful for all her help and if she is not available others have been there as well. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Thank you India and to your Team of helpful, patient, friendly and professional reps. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida

    Cons

    None at this time. I have not had any negative experiences to date.

    Showing 5 reviews of 122 Read all reviews

    Frontdesk Anywhere FAQs

    Below are some frequently asked questions for Frontdesk Anywhere.

    Frontdesk Anywhere offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Create and customize the right plan for your property Each package is personalized by an experienced consultant Quote-based pricing.

    Frontdesk Anywhere has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Frontdesk Anywhere supports the following languages:

    English, Spanish, Thai

    Frontdesk Anywhere supports the following devices:

    Frontdesk Anywhere integrates with the following applications:

    SiteMinder, Stripe

    Frontdesk Anywhere offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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