Frontdesk Anywhere

We have great experience with working with fda.

We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make reservations, check guests in & out of the system, track deposits, run a multitude of reports including sales and future revenue on the books.

Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. Like that it is web based and information can never be lost. Simple to train staff of basic functions of the system. Lots of great reporting for future projections and marketing.
Con's - Reporting for month end reconciliation purposes needs improving. We had been reconciling to the Trial Balances Report but there is definitely a glitch somewhere. We are not sure why our balances outstanding totals for previous months, that had already past, would change. It should not be changing historical data. This is the main reason for the 3 star rating. T
Do not like that you cannot see your check outs from the reservation screen. I know you can select "check outs" from the list on the left and get all of your check out for the day but I think it would make more sense to put a line through the middle of each day so you have a clear visual of which units are leaving and arriving rather than having to flip flop between the check out/in lists.
It would be nice if you could drag reservations to different units instead of having to go into the folio and transferring that way. Sometimes I can see that there is availability in another unit and it still won't let me transfer guest. I double check dates, refresh screen and still cannot make that unit available although I can clearly see it is.
Last time I checked the "work order" option was not functioning properly. I could create them but could never delete them as finished. Same with the housekeeping options.
Your system should also be able to integrate with the telephone system. We have an NEC and I cannot link my cash calling account software to it. So I have to have a separate program on my hard drive that I have to refer and add the telephone calls to the invoices separately.
If all of the functions and reporting worked properly this system would be amazing but unless you can get the reporting rectified or someone can give me a straight answer as to why its changing historical data we will be forced to look at another reservation program...which I don't want to do.

Excellent!

We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!