Frontdesk Anywhere
About Frontdesk Anywhere
Designed and developed in San Francisco, Frontdesk Anywhere is an award winning, cloud-based hotel management software dedicated to independent hotels, management groups. The PMS powerful features include: easy reservation management, reporting, group bookings, commission free booking engine, revenue management, payment processing and channel manager with 350+ OTA connections.
Frontdesk Anywhere’s hotel PMS allows users to check room availability and rates, create and amend reservations, and take guest payments. Group and corporate bookings are supported, with customizable payment rules, and bookings are automatically entered into the online availability calendar. Users can collect information from guests, companies, and travel agents in personalized profiles, and export this information to run targeted marketing campaigns. Customized operational checklists can also be used to streamline guest check-in and check-out.
Frontdesk Anywhere automatically updates availability and rates across websites and booking channels in real time, and offers an online booking engine which can be used to take bookings through users’ websites and Facebook pages. The booking engine is mobile-responsive, allowing guests to make reservations from any device, and can be customized with different design themes. Frontdesk Anywhere also integrates with more than 350 distribution channels, including Agoda, Expedia, and Booking.com, and users can also send rooms to major GDS providers, including Amadeus, Galileo, Sabre, and Worldspan.
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best property management system
Reviewed on 2020-04-20
We have great experience with working with fda.
We have great experience with working with fda.
Pros
The best thing about FDA is how user friendly it is.
Cons
The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.
Alternatives Considered
innRoadReasons for Choosing Frontdesk Anywhere
Room master was old and outdated. We wanted a online based software.Reasons for Switching to Frontdesk Anywhere
The user friendly nature colors etc.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use, web based hotel operating system
Reviewed on 2020-03-31
We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make...
We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make reservations, check guests in & out of the system, track deposits, run a multitude of reports including sales and future revenue on the books.
Pros
As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.
Cons
All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Tons of Potential
Reviewed on 2015-04-07
Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I...
Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. Like that it is web based and information can never be lost. Simple to train staff of basic functions of the system. Lots of great reporting for future projections and marketing.
Con's - Reporting for month end reconciliation purposes needs improving. We had been reconciling to the Trial Balances Report but there is definitely a glitch somewhere. We are not sure why our balances outstanding totals for previous months, that had already past, would change. It should not be changing historical data. This is the main reason for the 3 star rating. T
Do not like that you cannot see your check outs from the reservation screen. I know you can select "check outs" from the list on the left and get all of your check out for the day but I think it would make more sense to put a line through the middle of each day so you have a clear visual of which units are leaving and arriving rather than having to flip flop between the check out/in lists.
It would be nice if you could drag reservations to different units instead of having to go into the folio and transferring that way. Sometimes I can see that there is availability in another unit and it still won't let me transfer guest. I double check dates, refresh screen and still cannot make that unit available although I can clearly see it is.
Last time I checked the "work order" option was not functioning properly. I could create them but could never delete them as finished. Same with the housekeeping options.
Your system should also be able to integrate with the telephone system. We have an NEC and I cannot link my cash calling account software to it. So I have to have a separate program on my hard drive that I have to refer and add the telephone calls to the invoices separately.
If all of the functions and reporting worked properly this system would be amazing but unless you can get the reporting rectified or someone can give me a straight answer as to why its changing historical data we will be forced to look at another reservation program...which I don't want to do.
Response from Frontdesk Anywhere
Hi Nicki,
Thank you for your feedback. It is appreciated!
I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. As for the other items you mentioned, we have been working on these issues and you will see these problems eradicated as well as many other enhancements including drag and drop as features in upcoming releases of Frontdesk Anywhere.
Thank you again for your feedback.
Kind Regards,
John
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A+ Service
Reviewed on 2020-04-06
Excellent!
Excellent!
Pros
Frontdesk Anywhere Support Team is the best! They have been there since I started my position in September of 2017. Especially India Metz. She is so supportive and helpful and patient with my blunders. So thankful for all her help and if she is not available others have been there as well. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Thank you India and to your Team of helpful, patient, friendly and professional reps. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida
Cons
None at this time. I have not had any negative experiences to date.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Stop hunting, and make the switch today!
Reviewed on 2020-08-03
We found that with other platforms, customer service was not always available (half-way around the...
We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!
Pros
Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!
Cons
Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.
Frontdesk Anywhere FAQs
Below are some frequently asked questions for Frontdesk Anywhere.Q. What type of pricing plans does Frontdesk Anywhere offer?
Frontdesk Anywhere offers the following pricing plans:
- Starting from: US$100.00/month
- Pricing model: Subscription
- Free Trial: Available
Create and customize the right plan for your property Each package is personalized by an experienced consultant Quote-based pricing.
Q. Who are the typical users of Frontdesk Anywhere?
Frontdesk Anywhere has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Frontdesk Anywhere support?
Frontdesk Anywhere supports the following languages:
English, Spanish, Thai
Q. Does Frontdesk Anywhere support mobile devices?
Frontdesk Anywhere supports the following devices:
Q. What other apps does Frontdesk Anywhere integrate with?
Frontdesk Anywhere integrates with the following applications:
SiteMinder, Stripe
Q. What level of support does Frontdesk Anywhere offer?
Frontdesk Anywhere offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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