Shiftboard Overview
What is Shiftboard?
Shiftboard is a cloud-based solution providing on-line access to scheduling and workforce managing information from anywhere on any device. Shiftboard is uniquely built for hourly workforces where scheduling, real-time communication, and responding to change are at the core of day-to-day operations. Shiftboard provides employee scheduling integrated with time and attendance software and applicant tracking and onboarding functionality. Thousands of customers choose Shiftboard to help lower labor costs, increase worker productivity, and decrease employee turnover.
Shiftboard is the only Employee Scheduling Platform that is highly configurable to meet the unique needs of individual companies while still making it easy to schedule workers and for workers to view and manage their schedules from any device.
Shiftboard Overview
Pricing
Pricing options
Pricing based on subscription package.
Shiftboard Features
Media
Shiftboard Reviews
Shiftboard Reviews
Shift management for events and beyond
Once the software is set up for a particular department, the management of shifts and teams is made much easier.
Bad Bad Service
The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.
Very easy to use
It is an awesome program to get on and pick your days fast and be done
A great value, an irreplaceable tool for our organization.
It really organizes our musicians extremely well, we have very little confusion now.
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Fantastic Software!
Pros
I like the various search perimeters for report running. This is a great user friendly system that's easy to teach.
Cons
The Salesforce.com customer base is predominantly B2B. The CRM software is not nearly as well oriented to the B2C industry.Surprisingly, Salesforce.com generally doesnt provide a Service Level Agreement (SLA) for its cloud service unless the customer requests and negotiates it. Even then, SLAs are inconsistent from customer to customer and fall below uptime guarantees of primary SaaS CRM competitors.
Shift management for events and beyond
Once the software is set up for a particular department, the management of shifts and teams is made much easier.
Pros
I like that staff within certain roles are able to trade shifts within Shiftboard without going through management.
Cons
The software can be a bit tedious to set up. Likewise if you bulk upload your shifts then removing or changing one of them can be difficult without changing the rest.
Bad Bad Service
The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.
Pros
It's cheap.
Cons
Complicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy.
Response from Shiftboard
Hi Jeff ¿ Thank you for your message. We regret the difficulties you experienced and that the system workarounds we provided did not support the overtime prevention process, as you would have expected. Our billing department has confirmed that you did receive a full refund, as it is never our intention to misrepresent the capabilities of our product. We greatly appreciated the opportunity to work with you and hope that as our product evolves we might be able to better support you in the future. Please reach out if there is anything else we can do. Thank you.
Very easy to use
It is an awesome program to get on and pick your days fast and be done
Pros
I like that I can go into the program and pick the days and hours I want to work and submit and it is done.
Cons
I think it would be better if I can click the entire month on the calender at one time, instead of week by week.
A great value, an irreplaceable tool for our organization.
It really organizes our musicians extremely well, we have very little confusion now.
Pros
This helps us organize all of our contractors and employees. It gets them all onboard pretty easy and has a lot of powerful tools that have made running our organization much easier. We tried a LOT of different products and this one was the only one that really met all our needs to get everyone scheduled and organized, it is an amazing value for the price they charge us.
Cons
I wish it was easier to sync with 3rd party apps. The good part is making a .csv of data is super fast and easy but I would still like to see it play nice with other products.
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Shiftboard Pricing
Shiftboard Pricing
Pricing based on subscription package.
Pricing based on subscription package.
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Shiftboard Features
Shiftboard Features
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Categories
Categories
Additional information for Shiftboard
Additional information for Shiftboard
Key features of Shiftboard
- Account score/ranking
- Ad hoc reporting
- Advanced profile tracking
- Applicant & onboarding workflow tools
- Applicant Tracking
- Auto-scheduling
- Automated shift confirmations
- Automated shift reminders
- Availability tools
- Client tracking
- Custom scheduling fields
- Customizable branding
- Department tracking
- Email-to-SMS alerts
- Event and project tracking
- File uploads
- Finance & payroll tools
- Group messaging
- Job board
- Maps and locations
- Shift color-coding
- Single Sign-On (SSO)
- Team documents
- Time-stamped manager notes
- Timeclock/timesheet
- Tradeboard
- Web registration forms
Benefits
Shiftboard FAQs
Shiftboard FAQs
Below are some frequently asked questions for Shiftboard.
Q. What type of pricing plans does Shiftboard offer?
Shiftboard offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Pricing based on subscription package.
Q. What are the main features of Shiftboard?
Shiftboard offers the following features:
- Account score/ranking
- Ad hoc reporting
- Advanced profile tracking
- Applicant & onboarding workflow tools
- Applicant Tracking
- Auto-scheduling
- Automated shift confirmations
- Automated shift reminders
- Availability tools
- Client tracking
- Custom scheduling fields
- Customizable branding
- Department tracking
- Email-to-SMS alerts
- Event and project tracking
- File uploads
- Finance & payroll tools
- Group messaging
- Job board
- Maps and locations
- Shift color-coding
- Single Sign-On (SSO)
- Team documents
- Time-stamped manager notes
- Timeclock/timesheet
- Tradeboard
- Web registration forms
Q. Who are the typical users of Shiftboard?
Shiftboard has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Shiftboard support?
Shiftboard supports the following languages:
English, French, Portuguese, Spanish
Q. Does Shiftboard support mobile devices?
Shiftboard supports the following devices:
Android, iPhone, iPad
Q. What other apps does Shiftboard integrate with?
Shiftboard integrates with the following applications:
Bullhorn, Firefish
Q. What level of support does Shiftboard offer?
Shiftboard offers the following support options:
FAQs, Video Tutorials, Online Support, Knowledge Base, Phone Support
