AzureDesk

Help desk software for SMBs

4.5 /5 (48 reviews) Write a Review!

AzureDesk Overview

What is AzureDesk?

AzureDesk is a help desk software for businesses of all sizes. The tool centralizes all customer-facing information and unifies support emails, support tickets and questions coming in from customers via email.

With AzureDesk, businesses can provide their customers with an intelligent knowledge base including a bing type search for self service answer-finding. Azure Desk's self-service customer portal displays trending topics and questions helping users to find the answers that they need, themselves. Should customers be unable to find answers via the customer-facing knowledge base, they can raise a ticket via the AzureDesk portal, email to receive assistance from help desk agents. AzureDesk provides help desk agents with access to an intelligent internal knowledge base, enabling them to answer questions easily.

Free for up to 3 agents, AzureDesk provides a support site with predictive search of all knowledge base, FAQ, topics and articles, delivering result suggestions from the first keystroke. AzureDesk also provides users with visibility of ticket creation time, issue type, issue status, issue priority and so on, for the most effective customer service delivery.

AzureDesk Overview

Pricing

Starting from
US$5.00/month

Pricing options

Free Trial
Subscription
Value for money

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features


AzureDesk Features

Devices
Business size
S M L
Markets
United States
Supported Languages
Dutch, English, French, German, Spanish

Media

Ticket Management along with various apps so agent can do the actual job of helping customers to resolve their issues. with all the information at finger tips
Reporting Dashboard provides you with filter to drill down the details for different metrics.
Unlimited Mailbox lets a customer add any number of mailbox & all the support emails will be converted into a ticket & will be displayed on Display Ticket Page
Display Ticket where all the tickets are displayed
Internal Search Page helps agent to search with n number of possibilities like customer, company, ticket priority, status etc. Agent can also search for comments from comment logs & tickets will be displayed in search results.
AzureDesk provides a Self Service Portal that answers you customers in your absence. Also dynamic search makes fetches results with ever key stroke keeping customer engaged
AzureDesk have Tabbed Ticket UI which allows Agent to allow on a multiple ticket at a same time without having too many clicks
Third party integrations with AzureDesk so agent can make the use of the best available resources
AzureDesk video AzureDesk screenshot: Ticket Management along with various apps so agent can do the actual job of helping customers to resolve their issues. with all the information at finger tips AzureDesk screenshot: Reporting Dashboard provides you with filter to drill down the details for different metrics. AzureDesk screenshot: Unlimited Mailbox lets a customer add any number of mailbox & all the support emails will be converted into a ticket & will be displayed on Display Ticket Page AzureDesk screenshot: Display Ticket where all the tickets are displayed AzureDesk screenshot: Internal Search Page helps agent to search with n number of possibilities like customer, company, ticket priority, status etc. Agent can also search for comments from comment logs & tickets will be displayed in search results. AzureDesk screenshot: AzureDesk provides a Self Service Portal that answers you customers in your absence. Also dynamic search makes fetches results with ever key stroke keeping customer engaged AzureDesk screenshot: AzureDesk have Tabbed Ticket UI which allows Agent to allow on a multiple ticket at a same time without having too many clicks AzureDesk screenshot: Third party integrations with AzureDesk so agent can make the use of the best available resources

AzureDesk Reviews

AzureDesk Reviews

Overall rating
4.5
/
5
Excellent
26

Very good
21

Average
1

Poor
0

Terrible
0

Value for Money
4.8
Features
4.3
Ease of Use
4.6
Customer Support
4.8
98% recommended this app
Mark P.

Azure Desk

Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon.
We setup the Service Desk quickly and can report on stats very easily.


Kaitlyn M.

VPN User Review

It keeps support tickets reasonably organized


Anthony N.

AzureDesk Product Review

Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.


Diego Q.

AzureDesk is a software that highlights by its simplicity of use.


Michael D.

Azure Desk

Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.


Mark P.
Industry: Printing
Company size: 201-500 Employees

Azure Desk

Used Daily for 6-12 months
Reviewed on 2019-01-30
Review Source: Capterra

Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon.
We setup the Service Desk quickly and can report on stats very easily.

Pros

Cloud based and very easy to use. Quick to setup

Cons

More features is always good but they do seem to get added once requested

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kaitlyn M.
Industry: Computer Software
Company size: 2-10 Employees

VPN User Review

Used Daily for 6-12 months
Reviewed on 2019-07-26
Review Source: Capterra

It keeps support tickets reasonably organized

Pros

It's more streamlined than other similar products, in my experience.

Cons

Sometimes certain tickets show up repeatedly in the "unassigned" section.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Anthony N.
Industry: Information Technology & Services
Company size: Self Employed

AzureDesk Product Review

Used Other for Free Trial
Reviewed on 2019-04-06
Review Source: Capterra

Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

Pros

Very simple to setup and use
Useful Knowledge base

Cons

No manual time logging
No Mobile support

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Diego Q.

AzureDesk is a software that highlights by its simplicity of use.

Used Daily for 6-12 months
Reviewed on 2017-07-20
Review Source: Capterra

Pros

AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons

Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michael D.
Industry: Media Production
Company size: 201-500 Employees

Azure Desk

Used Daily for 6-12 months
Reviewed on 2019-01-28
Review Source: Capterra

Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

Pros

Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Cons

Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

Response from AzureDesk

thank you so much

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.8/10
Based on 48 user ratings
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AzureDesk Pricing

AzureDesk Pricing

Starting from
US$5.00/month
Free Trial
Subscription
Value for money

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

Value for Money
4.8/5
Based on 48 user ratings
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AzureDesk Features

AzureDesk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.3/5
Based on 48 user ratings
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Categories

Additional information for AzureDesk

Additional information for AzureDesk

Key features of AzureDesk

  • Activity management
  • Client portal
  • Email integration
  • Email templates
  • Feedback management
  • Help desk integration
  • Help desk management
  • JIRA integration
  • Knowledge base
  • Multi-channel communication
  • Question library
  • Support portal
  • Ticket management
  • Trouble ticketing
  • Twitter integration

Benefits

  • Allow customers to first search for support query answers themselves, in AzureDesk's quick search, self-service customer portal.

  • Automatically convert incoming support emails into tickets with AzureDesk.

  • Manage questions, problems, tasks and service requests from their opening to their resolution, updating the customer along the way.

  • Easily convert support requests into JIRA bugs with AzureDesk's built in JIRA integration.

  • Add customers, companies and agents with AzureDesk's administration portal.
  • Third party integrations with Slack,Olark LIVE chat,Asana,Freshbooks,ChargeDesk,Chatlio,JIRA

  • AzureDesk FAQs

    AzureDesk FAQs

    Below are some frequently asked questions for AzureDesk.

    Q. What type of pricing plans does AzureDesk offer?

    AzureDesk offers the following pricing plans:

    Starting from: US$5.00/month

    Pricing model: Subscription

    Free Trial: Available

    AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

    Q. What are the main features of AzureDesk?

    AzureDesk offers the following features:

    • Activity management
    • Client portal
    • Email integration
    • Email templates
    • Feedback management
    • Help desk integration
    • Help desk management
    • JIRA integration
    • Knowledge base
    • Multi-channel communication
    • Question library
    • Support portal
    • Ticket management
    • Trouble ticketing
    • Twitter integration

    Q. Who are the typical users of AzureDesk?

    AzureDesk has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does AzureDesk support?

    AzureDesk supports the following languages:

    Dutch, English, French, German, Spanish

    Q. What type of pricing plans does AzureDesk offer?

    AzureDesk has the following pricing plans:

    Subscription

    Q. Does AzureDesk support mobile devices?

    We do not have any information about what devices AzureDesk supports

    Q. What other apps does AzureDesk integrate with?

    AzureDesk integrates with the following applications:

    Asana, FreshBooks, Jira, Olark, Slack, Slack, Workato

    Q. What level of support does AzureDesk offer?

    AzureDesk offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials