User.com
The engine of growth. An all in one solution for user data.
4.7 /5 (29 reviews) Write a Review!User.com Overview
What is User.com?
The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:
- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.
Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation
User.com Overview
Pricing
Pricing options
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
User.com Features
Media
User.com Reviews
User.com Reviews
Great all-in-one sales and marketing automation tool
We are using User.com to welcome, onboard, support and reengage our users and customers.
It's pretty easy-to-use, therefore we were able to save up time to do other tasks.
I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.
Marketing machine that can boost your effectiveness with no need of IT team
Software with a lot of potential but significant number of errors
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Great all-in-one sales and marketing automation tool
Pros
I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Cons
Just two extra features in 'Conversations' and it would be ideal:
- possibility to search previous chats by keywords
- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)
Response from User.com
Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!
Marketing machine that can boost your effectiveness with no need of IT team
Pros
If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.
Cons
Some features aren't so flexible as they could be.
Response from User.com
Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.
Software with a lot of potential but significant number of errors
Pros
It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.
Cons
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Response from User.com
Thanks for the feedback!
Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.
We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
Proactive support team
Pros
Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.
Cons
User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.
Response from User.com
Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!
It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!
A full-stack marketing automation tool
Pros
User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website.
- their support is awesome! They help to solve problems immediately
Cons
Nothing to dislike at the moment, if something appears, I will get back to this review.
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User.com Pricing
User.com Pricing
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
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User.com Features
User.com Features
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Categories
Categories
Additional information for User.com
Additional information for User.com
Key features of User.com
- Aggregators - event data aggregation
- Behaviour triggered communication
- CRM integrated with marketing automation
- Dynamic content
- Emailing with tracking, analytics and template creation
- Live chat
- Marketing automation - drag&drop automation of sales process
- Proactive live chat and in-app messages
- Product feed and rendering in messages
- Push notifications
- Rest API connection
- Tracked cold emails
- User Tracking - collects page views, events, filled forms
- knowledge
Benefits
All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.
Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.
User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.
Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.
Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.
A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation
User.com FAQs
User.com FAQs
Below are some frequently asked questions for User.com.
Q. What type of pricing plans does User.com offer?
User.com offers the following pricing plans:
Starting from: US$49.00/month
Pricing model: Free, Subscription
Free Trial: Available
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
Q. What are the main features of User.com?
User.com offers the following features:
- Aggregators - event data aggregation
- Behaviour triggered communication
- CRM integrated with marketing automation
- Dynamic content
- Emailing with tracking, analytics and template creation
- Live chat
- Marketing automation - drag&drop automation of sales process
- Proactive live chat and in-app messages
- Product feed and rendering in messages
- Push notifications
- Rest API connection
- Tracked cold emails
- User Tracking - collects page views, events, filled forms
- knowledge
Q. Who are the typical users of User.com?
User.com has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does User.com support?
User.com supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does User.com support mobile devices?
User.com supports the following devices:
Android, iPhone, iPad
Q. What other apps does User.com integrate with?
User.com integrates with the following applications:
Brainier LMS, Cameyo, Direct Claim Solution, Flowmon, Jobma, Kandji, Travis CI, Web Tracks, Wordpress, Zegami
Q. What level of support does User.com offer?
User.com offers the following support options:
Knowledge Base, Online Support, Video Tutorials, Phone Support, FAQs, Forum
We are using User.com to welcome, onboard, support and reengage our users and customers.
It's pretty easy-to-use, therefore we were able to save up time to do other tasks.
I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.