User.com

The engine of growth. An all in one solution for user data.

4.6 /5 (26 reviews) Write a Review!

User.com Overview

What is User.com?

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation

User.com Overview

Pricing

Starting from
$49.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.


User.com Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Media

User.com video User.com screenshot: User.com screenshot: User.com screenshot: User.com screenshot:

User.com Reviews

User.com Reviews

Overall rating
4.6
/
5
Excellent
20

Very good
4

Average
1

Poor
0

Terrible
1

Value for Money
4.5
Features
4.5
Ease of Use
4.3
Customer Support
4.7
92% recommended this app
Marcin J.

Marketing machine that can boost your effectiveness with no need of IT team


Monika S.

Some fedback

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.


Sheikh S.

“All in one solution for Marketing Team”


Verified Reviewer

Software with a lot of potential but significant number of errors


Anna O.

A full-stack marketing automation tool


Marcin J.
Industry: Automotive
Company size: 11-50 Employees

Marketing machine that can boost your effectiveness with no need of IT team

Used Daily for 1+ year
Reviewed on 4/10/2020
Review Source: Capterra

Pros

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Cons

Some features aren't so flexible as they could be.

Response from User.com

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Monika S.
Industry: Information Technology & Services
Company size: 11-50 Employees

Some fedback

Used Daily for 1-5 months
Reviewed on 8/24/2016
Review Source: Capterra

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Pros

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Cons

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Response from UserEngage

Thank you for your feedback! Appreciated!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Sheikh S.
Industry: Computer Software
Company size: 11-50 Employees

“All in one solution for Marketing Team”

Used Daily for 1-5 months
Reviewed on 10/12/2020
Review Source: Capterra

Pros

The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.

Cons

Lack of some of the features like Magicmap, in App video call.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Computer Software
Company size: 11-50 Employees

Software with a lot of potential but significant number of errors

Used Daily for 6-12 months
Reviewed on 3/10/2018
Review Source: GetApp

Pros

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Response from User.com

Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Anna O.
Industry: Internet
Company size: 2-10 Employees

A full-stack marketing automation tool

Used Daily for Free Trial
Reviewed on 7/20/2020
Review Source: Capterra

Pros

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website.
- their support is awesome! They help to solve problems immediately

Cons

Nothing to dislike at the moment, if something appears, I will get back to this review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.8/10
Based on 26 user ratings
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User.com Pricing

User.com Pricing

Starting from
$49.00/month
Free Trial
Free
Subscription
Value for money

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

Value for Money
4.5/5
Based on 26 user ratings
Compare value for money rating with alternatives
Compare with alternatives

User.com Features

User.com Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.5/5
Based on 26 user ratings
Compare features rating with alternatives
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Categories

Additional information for User.com

Additional information for User.com

Key features of User.com

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

Benefits

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation

User.com FAQs

User.com FAQs

Below are some frequently asked questions for User.com.

Q. What type of pricing plans does User.com offer?

User.com offers the following pricing plans:

Starting from: $49.00/month

Pricing model: Free, Subscription

Free Trial: Available

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

Q. What are the main features of User.com?

User.com offers the following features:

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

Q. Who are the typical users of User.com?

User.com has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does User.com support?

User.com supports the following languages:

Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. What type of pricing plans does User.com offer?

User.com has the following pricing plans:

Free, Subscription

Q. Does User.com support mobile devices?

User.com supports the following devices:

Android, iPhone, iPad

Q. What other apps does User.com integrate with?

User.com integrates with the following applications:

Brainier LMS, Cameyo, Direct Claim Solution, Flowmon, Jobma, Kandji, Travis CI, Web Tracks, Wordpress, Zegami

Q. What level of support does User.com offer?

User.com offers the following support options:

Knowledge Base, Online Support, Video Tutorials, Phone Support, FAQs, Forum