About User.com
The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:
- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.
Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to User.com
Key benefits of User.com
All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.
Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.
User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.
Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.
Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.
A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation
Business size
Deployment
- Cloud-based
- On-premise
Markets
Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, Poland, United States and 6 others
Supported Languages
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian and 19 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to User.com
Images
Features
Total features of User.com: 194
Alternatives
Intercom
ActiveCampaign
HubSpot CRM
Freshservice
Reviews
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- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
A complex tool for live chat and automations on your website
Reviewed on 2022-07-12
Pros
First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to
Cons
I really miss a section of the tool where i could gather product feedback from users
- Industry: Marketing & Advertising
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Magnificent support, and a good product
Reviewed on 2021-03-11
I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment...
I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
Pros
Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.
Cons
It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…
Alternatives Considered
ActiveCampaignReasons for Choosing User.com
We needed something more focused on marketing automation. We also wanted to be able to send web push notifications.Switched From
GetResponseReasons for Switching to User.com
We got convinced by pricing and the set of functions.- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Software with a lot of potential but significant number of errors
Reviewed on 2018-03-10
Pros
It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.
Cons
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Response from User.com
Thanks for the feedback!
Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.
We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
- Industry: Accounting Software
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great software with excellent customer service
Reviewed on 2021-07-20
I'm really content with using User.com, marketing automation and email marketing work really well....
I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.
Pros
User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.
Cons
There could be more nice-looking templates to build emails and pop-ups.
Reasons for Choosing User.com
Because marketing automation works better in User.comSwitched From
ActiveCampaignReasons for Switching to User.com
I think it's the best price-quality ratio.- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Proactive support team
Reviewed on 2020-10-23
Pros
Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.
Cons
User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.
Response from User.com
Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!
It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!
User.com FAQs
Below are some frequently asked questions for User.com.Q. What type of pricing plans does User.com offer?
User.com offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
Q. Who are the typical users of User.com?
User.com has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does User.com support?
User.com supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does User.com support mobile devices?
User.com supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does User.com integrate with?
User.com integrates with the following applications:
1ShoppingCart, Adobe Commerce, Airtable, Asgard Scheduling Software, BigCommerce, Calendly, CoreCommerce, Drupal, FreshMail, FullContact, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Forms, Google Workspace, Instapage, Intercom, Joomla, Kajabi, Mailchimp, Meta for Business, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Slack, Squarespace, Stripe, Stripe Billing, Trello, Twilio, Twitter, Typeform, Weebly, Wix, Woodpecker, WordPress, Zapier, Zoom Meetings, ekmPowershop
Q. What level of support does User.com offer?
User.com offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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