User.com
The engine of growth. An all in one solution for user data.
4.6 /5 (26 reviews) Write a Review!User.com Overview
What is User.com?
The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:
- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.
Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation
User.com Overview
Pricing
Pricing options
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
User.com Features
Media
User.com Reviews
User.com Reviews
Marketing machine that can boost your effectiveness with no need of IT team
Some fedback
Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.
Software with a lot of potential but significant number of errors
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Marketing machine that can boost your effectiveness with no need of IT team
Pros
If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.
Cons
Some features aren't so flexible as they could be.
Response from User.com
Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.
Some fedback
Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.
Pros
Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place
Cons
i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.
Response from UserEngage
Thank you for your feedback! Appreciated!
“All in one solution for Marketing Team”
Pros
The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.
Cons
Lack of some of the features like Magicmap, in App video call.
Software with a lot of potential but significant number of errors
Pros
It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.
Cons
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Response from User.com
Thanks for the feedback!
Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.
We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
A full-stack marketing automation tool
Pros
User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website.
- their support is awesome! They help to solve problems immediately
Cons
Nothing to dislike at the moment, if something appears, I will get back to this review.
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User.com Pricing
User.com Pricing
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
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User.com Features
User.com Features
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Categories
Categories
Additional information for User.com
Additional information for User.com
Key features of User.com
- Aggregators - event data aggregation
- Behaviour triggered communication
- CRM integrated with marketing automation
- Dynamic content
- Emailing with tracking, analytics and template creation
- Live chat
- Marketing automation - drag&drop automation of sales process
- Proactive live chat and in-app messages
- Product feed and rendering in messages
- Push notifications
- Rest API connection
- Tracked cold emails
- User Tracking - collects page views, events, filled forms
- knowledge
Benefits
All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.
Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.
User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.
Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.
Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.
A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation
User.com FAQs
User.com FAQs
Below are some frequently asked questions for User.com.
Q. What type of pricing plans does User.com offer?
User.com offers the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available
User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.
Q. What are the main features of User.com?
User.com offers the following features:
- Aggregators - event data aggregation
- Behaviour triggered communication
- CRM integrated with marketing automation
- Dynamic content
- Emailing with tracking, analytics and template creation
- Live chat
- Marketing automation - drag&drop automation of sales process
- Proactive live chat and in-app messages
- Product feed and rendering in messages
- Push notifications
- Rest API connection
- Tracked cold emails
- User Tracking - collects page views, events, filled forms
- knowledge
Q. Who are the typical users of User.com?
User.com has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does User.com support?
User.com supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. What type of pricing plans does User.com offer?
User.com has the following pricing plans:
Free, Subscription
Q. Does User.com support mobile devices?
User.com supports the following devices:
Android, iPhone, iPad
Q. What other apps does User.com integrate with?
User.com integrates with the following applications:
Brainier LMS, Cameyo, Direct Claim Solution, Flowmon, Jobma, Kandji, Travis CI, Web Tracks, Wordpress, Zegami
Q. What level of support does User.com offer?
User.com offers the following support options:
Knowledge Base, Online Support, Video Tutorials, Phone Support, FAQs, Forum
