Smartsheet

An online work execution platform for any size organization.

4.4 /5 (1537 reviews) Write a Review!

Smartsheet Overview

What is Smartsheet?

Smartsheet is a SaaS, enterprise-ready cloud app for work management and collaboration, trusted by more than 80,000 businesses and millions of users in over 175 countries.

Regarded for its online project management, collaboration, and file sharing features, Smartsheet's intuitive spreadsheet-like app is used broadly to track and manage diverse types of work including: team projects and task lists, customer information, sales pipelines, event schedules, and business processes. The Smartsheet platform offers tools for workflow automation, content collaboration, forms management, project management, activity logging, scheduling, real time data tracking, and more.

Customers can access their accounts online or through integrations with leading web services. Smartsheet is a top-rated online project management solution for Google Apps and Salesforce, and is also integrated with leading web apps such as Box, Dropbox and Zapier. The Smartsheet API also allows users to integrate the system with their existing workflows.

Since 2006, Smartsheet has established a proven track record for ease of use, security, and system availability. Customers include small and medium businesses, Fortune 500 companies, and academic institutions, as well as local and federal government agencies.

Smartsheet Overview

Pricing

Starting from
$14.00/month

Pricing options

Free Trial
Subscription
Value for money

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.


Smartsheet Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English, French, German, Italian, Portuguese, Russian, Spanish

Media

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Smartsheet Reviews

Smartsheet Reviews

Overall rating
4.4
/
5
Excellent
843

Very good
553

Average
117

Poor
18

Terrible
6

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.3
91% recommended this app
Melanie C.

Versatile and Powerful Tool

My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.


Andrea W.

Best thing since sliced bread

This software makes everything we do so streamlined and easy. We literally load all of our projects into smartsheet so that we can all manage them. I don't think that I could do my job as efficiently without it. There is s certain project we do once a year where we update pricing on all website items with all of our suppliers. Being able to keep this data in SS, then send our suppliers update requests to load in the data has been a life saver! Keeping track of work along with managing the project has become a breeze.


Ashish V.

I use this tool as my personal assistance

This is the best project mangement online tool I ever used. I am pretty impressed with all its feature and performance....I migrated most of my MS excel work activities to smartsheet.


Myca A.

Multi-functional Tool for Project Management

One of my team members was able to create a content calendar for a broad editorial group within the platform and it worked great and had excellent adoption from a cross-functional team. Vet it carefully for your particular needs before making an investment -- SS has a lot to offer for the right projects.


Cory B.

Smartsheet is preferred from multiple fast-moving projects

Satisfied. I manage >25 projects that vary in size and detail. I would not rely on any other project management program that I have used in the past.


Melanie C.
Industry: Hospital & Health Care
Company size: 501-1,000 Employees

Versatile and Powerful Tool

Used Daily for 1+ year
Reviewed on 12/6/2019
Review Source: Capterra

My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.

Pros

- Ease of Use - No need to involve programmers to create custom solutions
- Versatility - customizable sheets and dashboards for different departments and needs
- Support - AMAZING user forum, help pages, support department

Cons

Row and cell link limitations - I bump up against the cell link limitations often, although I can work around them by saving my metrics into multiple sheets.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrea W.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Best thing since sliced bread

Used Daily for 2+ years
Reviewed on 7/14/2020
Review Source: Capterra

This software makes everything we do so streamlined and easy. We literally load all of our projects into smartsheet so that we can all manage them. I don't think that I could do my job as efficiently without it. There is s certain project we do once a year where we update pricing on all website items with all of our suppliers. Being able to keep this data in SS, then send our suppliers update requests to load in the data has been a life saver! Keeping track of work along with managing the project has become a breeze.

Pros

The thing I like the most is the transparency or the collaboration. To be able to easily see what others are doing and manage them together, set reminders and send update requests is what makes our company run well.

Cons

I think there have been a few times that we have maxed out on number of lines. I don't know why that there is a throttle there, but that's probably my only complaint is that some of our sheets get large and max out!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ashish V.
Industry: Computer Software
Company size: 501-1,000 Employees

I use this tool as my personal assistance

Used Daily for 2+ years
Reviewed on 9/4/2020
Review Source: Capterra

This is the best project mangement online tool I ever used. I am pretty impressed with all its feature and performance....I migrated most of my MS excel work activities to smartsheet.

Pros

1.) Automatic reminder,
2.) Excellent speed
3.) Dashboard is ok which needs lot of improvements
4.) Request for update feature
5.) We don't need Admin license for entire team, will stop using it if smartsheet will ask licenses for each team members due to budget constraint

Cons

Dashboard needs more improvements
1.) It must introduce its own pivote
2.) It should provide a flexibility to generate reports when we click on charts

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Myca A.
Industry: Philanthropy
Company size: 51-200 Employees

Multi-functional Tool for Project Management

Used Daily for 1+ year
Reviewed on 2/8/2018
Review Source: SoftwareAdvice

One of my team members was able to create a content calendar for a broad editorial group within the platform and it worked great and had excellent adoption from a cross-functional team. Vet it carefully for your particular needs before making an investment -- SS has a lot to offer for the right projects.

Pros

SmartSheet provides a lot of great features: easy-to-use "card view", quick Gantt charts and easy entry of tasks. I really like the simplicity of the tool as it feels very much like Excel at first blush. The two levels of access -- one for power users and one for light editors -- helps keep the tool in a very affordable price range. I absolutely love the ability to create a web intake form within minutes that can be published live for use without a login to the system. The form is highly configurable and is a great way to grab structured feedback or details from individuals.

Cons

SmartSheet is not a fantastic project management tool for software development. While the web-based intake form is decent for reporting bugs and it is a relatively simplistic tool, tracking items from beginning to end and creating validation loops should be easy but is not. Granted, we were using the tool for something it wasn't technically designed for, but much of the functionality is available within the platform for "light" development teams. Unfortunately, the implementation of specific task-driven items simply wasn't where it needed to be.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Cory B.
Industry: Information Technology & Services
Company size: 201-500 Employees

Smartsheet is preferred from multiple fast-moving projects

Used Daily for 2+ years
Reviewed on 7/28/2020
Review Source: Capterra

Satisfied. I manage >25 projects that vary in size and detail. I would not rely on any other project management program that I have used in the past.

Pros

Easy to get in, set up, and maintain small-medium size projects. Quick to learn, easy to use.

Cons

I would like more intelligence around the columns: 1) more specific formatting choices, like setting the duration to hours, separating effort and duration; 2) Predecessor columns that intelligently follow the task, not only the row number.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.4/10
Based on 1,537 user ratings
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Smartsheet Pricing

Smartsheet Pricing

Starting from
$14.00/month
Free Trial
Subscription
Value for money

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Value for Money
4.3/5
Based on 1,537 user ratings
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Smartsheet Features

Smartsheet Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Multiple Projects
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Tracking
Third Party Integration
Features
4.3/5
Based on 1,537 user ratings
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Categories

Additional information for Smartsheet

Additional information for Smartsheet

Key features of Smartsheet

  • Access control
  • Access via mobile & tablet devices
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Assignment management
  • Attach files & Google Docs to any task (row)
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Calendar sync with Google
  • Card view
  • Cell linking
  • Charting
  • Collaboration tools
  • Collaborative review
  • Collaborative workspace
  • Collapsible sub-tasks
  • Commenting
  • Communication management
  • Custom fields
  • Customizable reporting
  • Dashboard creation
  • Data import / export
  • Data sync
  • Deadline tracking
  • Desktop notifications
  • Document management
  • Document review
  • Document storage
  • Drag & drop interface
  • Email alerts
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Employee management
  • Familiar spreadsheet-like interface
  • Feedback collection
  • File management
  • File sharing
  • Filtered views
  • Flexible: customize your project to work the way you do
  • Forms management
  • Gantt charts
  • Multiple projects
  • Periodic reporting
  • Permission management
  • Prioritizing
  • Project management
  • Project notes
  • Project planning
  • Project time tracking
  • Project tracking
  • Projections
  • Real time data
  • Real time notifications
  • Real time updates
  • Receiving
  • Recourse management
  • SSL security
  • Scheduled reporting
  • Secure data storage
  • Status tracking
  • Task dependencies
  • Task management
  • Task planning
  • Task scheduling
  • Task tracking
  • Template management
  • Third party integration
  • To-do list
  • User activity monitoring
  • View history of changes on any cell
  • Web forms

Benefits

Seamless integration with Google Apps:
- Sign in with your Google account info
- Sync with Google Calendar
- Works with Google Drive: attach Drive files to any row in Smartsheet
- Update project info from Gmail
- Import/Export between Google Spreadsheet and Smartsheet
- Import Google Contacts
- Open attached Microsoft Project and Excel files in Google Drive

Salesforce integration:

Smartsheet and Salesforce work together for ultimate productivity. Link project sheets to Salesforce accounts, contacts, opportunities or cases for real-time collaboration on project status, files, and discussions. Other perks include:
- Single sign-on from Salesforce
- Create new project sheets from Salesforce
- Link to existing project sheets
- Access key project sheets from any Salesforce account, contact, opportunity or case.

Box integration:

Collaboration takes on new meaning with the Smartsheet and Box integration. The cloud apps are easy to use together and offer instant value. Teams can quickly share and collaborate on files related to specific projects with internal staff as well as external teams, including vendors clients and contractors. Some other benefits include:
- Perfect for the Small Teams or Large Enterprise: Smartsheet and Box are easy to use, don't require IT to install or manage, and immediately deliver value to users
- Add Structure, Save Time: Access files from Box in the context of your project or task
- No Need to Upload New Versions: All changes made to documents in Box are instantly available in Smartsheet
- Share Files with Teams Near and Far: Smartsheet's project sharing and row sending capabilities allow you to share files in Box with other team members with a click of the mouse
- A Little or A Lot: Link a specific document - or an entire folder of documents - to your Smartsheet project

Smartsheet FAQs

Smartsheet FAQs

Below are some frequently asked questions for Smartsheet.

Q. What type of pricing plans does Smartsheet offer?

Smartsheet offers the following pricing plans:

Starting from: $14.00/month

Pricing model: Subscription

Free Trial: Available

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Q. What are the main features of Smartsheet?

Smartsheet offers the following features:

  • Access control
  • Access via mobile & tablet devices
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Assignment management
  • Attach files & Google Docs to any task (row)
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Calendar sync with Google
  • Card view
  • Cell linking
  • Charting
  • Collaboration tools
  • Collaborative review
  • Collaborative workspace
  • Collapsible sub-tasks
  • Commenting
  • Communication management
  • Custom fields
  • Customizable reporting
  • Dashboard creation
  • Data import / export
  • Data sync
  • Deadline tracking
  • Desktop notifications
  • Document management
  • Document review
  • Document storage
  • Drag & drop interface
  • Email alerts
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Employee management
  • Familiar spreadsheet-like interface
  • Feedback collection
  • File management
  • File sharing
  • Filtered views
  • Flexible: customize your project to work the way you do
  • Forms management
  • Gantt charts
  • Multiple projects
  • Periodic reporting
  • Permission management
  • Prioritizing
  • Project management
  • Project notes
  • Project planning
  • Project time tracking
  • Project tracking
  • Projections
  • Real time data
  • Real time notifications
  • Real time updates
  • Receiving
  • Recourse management
  • SSL security
  • Scheduled reporting
  • Secure data storage
  • Status tracking
  • Task dependencies
  • Task management
  • Task planning
  • Task scheduling
  • Task tracking
  • Template management
  • Third party integration
  • To-do list
  • User activity monitoring
  • View history of changes on any cell
  • Web forms

Q. Who are the typical users of Smartsheet?

Smartsheet has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Smartsheet support?

Smartsheet supports the following languages:

English, French, German, Italian, Portuguese, Russian, Spanish

Q. What type of pricing plans does Smartsheet offer?

Smartsheet has the following pricing plans:

Subscription

Q. Does Smartsheet support mobile devices?

Smartsheet supports the following devices:

Android, iPhone, iPad

Q. What other apps does Smartsheet integrate with?

Smartsheet integrates with the following applications:

Azuqua, Bitium, ClicData, Dropbox Business, Evernote, Klipfolio, Meisterplan, Salesforce Sales Cloud, Slemma, Zapier

Q. What level of support does Smartsheet offer?

Smartsheet offers the following support options:

Online Support, Phone Support, Video Tutorials, Knowledge Base