About Ottspott

With Ottspott, you can add a powerful phone platform to G Suite and Slack and make your Sales and Support teams great again.
Its Desktop App and its integrations let you know who calls you and access to data directly by simply clicking on the business app logo on the Ottspott desktop app .
Synchronize calls, call recording files, voicemails and missed call logs . 100% automated, no manual data entry anymore.
You'll have access to a freshly re-designed back office where you could monitor your team’s activity, performance and analyze historical call data.
Bonus: Ottspott Widget (Slack teams only) which let your customers call without dialing a number. Your customers can call through without dialing, leave messages or just ask to be called back.

Pricing starting from:

US$25.00/month

  • Free Trial
  • Subscription

Key benefits of Ottspott

- Authentication via Slack or G Suite: choose via which platform you enter and enjoy their benefits
- Without hardware installation: Ottspott provides a Desktop App and a Click-To-Call Extension that can be installed in a few clicks on your computers
- A very attractive pricing
- A customer support listens and responsive through the management of its backend.
- Integrate your CRMs and/or HelpDesk tools in one click
- All Features: enabled / disabled them in one click

Devices

Business size

S M L

Markets

United States, United Kingdom, Australia, Japan, Germany

Supported Languages

English, French

Pricing starting from:

US$25.00/month

  • Free Trial
  • Subscription

Images

Stats in real time
A redesigned and fluid back office for optimal management
Choose your integrations
Ottspott Desktop App
Ottspott Desktop App (reduced)
Ottspott Widget (Slack teams only)
Ottspott Widget (Slack teams only)
Salesforce Integration
View 9 more
Ottspott video
Ottspott screenshot: Stats in real time Ottspott screenshot: A redesigned and fluid back office for optimal management Ottspott screenshot: Choose your integrations Ottspott screenshot: Ottspott Desktop App Ottspott screenshot: Ottspott Desktop App (reduced) Ottspott screenshot: Ottspott Widget (Slack teams only) Ottspott screenshot: Ottspott Widget (Slack teams only) Ottspott screenshot: Salesforce Integration

Features

Total features of Ottspott: 22

  • API
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Collaborative Workspace
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Desktop Notifications
  • IVR / Voice Recognition
  • Multiple Data Sources
  • Spam Blocker
  • Third Party Integration
  • User Management
  • Voice Mail

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Ottspott FAQs

Below are some frequently asked questions for Ottspott.

Ottspott offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

- Lite (25$): Ideal for simple business telephony, 2-10 users and the Slack integration included - Premium (34$/user): Ideal for growing helpdesk & inside sales teams (2 users min). All CRM & helpdesk integrations except Salesfoce. - Entreprise (49$/user): Ideal for large helpdesk & inside sales teams (3 users min) with all the integrations + the Salesforce integration.

Ottspott offers the following features:

  • Bot for integrations, contact update, number blacklisting
  • Call alerts from CRM apps
  • Call collaboration & labelling
  • Call forwarding
  • Call log notifications inside Slack
  • Call monitoring
  • Call notifications with data from third party apps
  • Call queue management
  • Call transfer to mobile or landlines
  • Caller ID
  • Click to Call from any app
  • Contact database
  • Custom welcome messages
  • Define call routing rules
  • Detailed daily, weekly & monthly reports
  • Historical data
  • IVR (Interactive Voice Response)
  • Inbound & outbound call recording
  • Integrate with Zendesk, Intercom, Pipedrive, Nimble, Gorgia
  • Phone 40+ countries (SMS enabled for US/Canada)
  • Pre & post call collaboration
  • Send & receive SMS (all US/Canada + European mobile numbers)
  • Slack & desktop notifications
  • Slack commands for making & receiving calls
  • Spam call blocker
  • Third party integration
  • Unlimited participant conference calls
  • Visual voicemail inside Slack
  • Voice mail
  • Working hours per number

Ottspott has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Ottspott supports the following languages:

English, French

We do not have any information about what devices Ottspott supports

Ottspott integrates with the following applications:

Google Contacts, Intercom, Nimble, Pipedrive, Pipedrive, SalesforceIQ, Slack, Slack, Zendesk, Zendesk

Ottspott offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for Ottspott.