About Service Management Enterprise

SME Complete (Service Management Enterprise) is a software program for small to medium-sized service companies that provides various modules and tools for managing customers, staff schedules, maintenance, inventory and more.

The sales prospecting module provides users with comprehensive tools for staying on top of prospects and proposals, and helps with tedious tasks such as compiling daily and weekly reports. Contact information is organized and easily accessible for tracking opportunities, sales leads, bids and proposals.

SME Complete has a built-in CRM (customer relationship management) module that stores customer records and history, and allows users to set follow ups, reminders and notifications. The QuickBooks integration module synchronizes detailed information about each customer, enabling users to efficiently track contracts, billing information, and invoice history.

The customer maintenance contracts module helps schedule and negotiate service contracts and repair work. Maintenance schedules can be set for annual, to weekly, to daily reminders. The inventory module features detailed tracking of inventory with prices and descriptions, vendor information, purchase order history, and more.

SME Complete also offers a work order module for managing service calls, installations, or product orders. Users can schedule and view the availability of technicians with the dispatch control tool and calendar. SME Complete provides the full suite of SME on a cloud-based system and includes four additional mobile products: Mobile Tech, Warehouse Manager, Time Tracker and Dispatch Plus.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Service Management Enterprise

SME Complete enables users to keep field and office operations synchronized at all times, as field data is automatically saved and stored on the cloud.

The dispatch control feature makes choosing and scheduling technicians more efficient, and helps to eliminate double-booking staff time.

Users can create, edit, and send contract proposals as well as track histories for future reference, whether the contract is approved, expired, open or closed.

SME Complete users can automate workflow by enabling recurring tasks for account maintenance or services for more efficient task management.

With SME Complete, an organization's database is securely stored and monitored in a temperature controlled off-site location at all times.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Service Management Enterprise Software - Users can organize individual contact names and telephone numbers related to a sales lead with SME Complete.
Service Management Enterprise Software - SME Complete provides a monthly calendar where users can scroll months and select a date to view scheduled and available time for technicians.
Service Management Enterprise Software - Define detailed order information for your inventory item, such as stock and order levels, manufacturer and preferred vendor with SME Complete.
Service Management Enterprise Software - All data is synchronized with the SME Complete and QuickBooks integration feature.
Service Management Enterprise Software - SME Complete's service and installation modules track service calls and work or installation orders, system moves or changes, inventory, equipment and more.
Service Management Enterprise Software - With SME Complete, all information is updated automatically and corresponds with customer, site, billing, vendor, inventory, and invoice items.
View 8 more
Service Management Enterprise video
Service Management Enterprise video
Service Management Enterprise Software - Users can organize individual contact names and telephone numbers related to a sales lead with SME Complete.
Service Management Enterprise Software - SME Complete provides a monthly calendar where users can scroll months and select a date to view scheduled and available time for technicians.
Service Management Enterprise Software - Define detailed order information for your inventory item, such as stock and order levels, manufacturer and preferred vendor with SME Complete.
Service Management Enterprise Software - All data is synchronized with the SME Complete and QuickBooks integration feature.
Service Management Enterprise Software - SME Complete's service and installation modules track service calls and work or installation orders, system moves or changes, inventory, equipment and more.
Service Management Enterprise Software - With SME Complete, all information is updated automatically and corresponds with customer, site, billing, vendor, inventory, and invoice items.

Features

Total features of Service Management Enterprise: 35

  • Accounting Integration
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM Software
  • Contact Database
  • Contract/License Management
  • Customer Management
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Electronic Signature
  • File Storage
  • For Locksmiths
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Costing Software
  • Lead Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Recurring Tasks
  • Reminders
  • Sales Reports
  • Scheduling Software
  • Service History
  • Stock Management
  • Task Scheduling
  • Technician Management
  • Work Order Management

Alternatives

Tigerpaw Software

3.7
#1 Alternative to Service Management Enterprise
Tigerpaw One business management software provides everything you need to begin the automation process, increase...

Salesforce Sales Cloud

4.4
#2 Alternative to Service Management Enterprise
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

simPRO

4.2
#3 Alternative to Service Management Enterprise
simPRO is a powerful field service management software solution that helps trade industries streamline operations to...

Less Paper

4.9
#4 Alternative to Service Management Enterprise
Less Paper is a cloud-based field service management and work order management system which enables field service...

Reviews

Overall rating

4.2 /5
(13)
Value for Money
3.6/5
Features
3.6/5
Ease of Use
3.8/5
Customer Support Software
4.2/5

Already have Service Management Enterprise?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 13
Beth
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Great Customer Service

Reviewed on 8/26/2014

Our company has been working with SME and High5 software for a little over two years.
During this...

Our company has been working with SME and High5 software for a little over two years.
During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change.
High 5 has been very helpful and flexible with us through our growth and changes.

Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable.
High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.

John
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Has Served our Needs as a Small Business

Reviewed on 12/20/2021

We started the business with High 5 and still use it 8 years later.

We started the business with High 5 and still use it 8 years later.

Pros

Relatively easy to use, great for every needs of a service based company

Cons

Had a few challenges with Quickbooks integration initially, but seems to be working fine now.

Alternatives Considered

Tigerpaw Software

Reasons for Switching to Service Management Enterprise

Cost
Greg
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Very poor customer service, Very poor follow thru from SME

Reviewed on 12/11/2017

Not a lot because of the very bad customer service !

Not a lot because of the very bad customer service !

Pros

The features are great. Once you learn how to navigate it becomes easier to work with.
The features is what sold me on the software

Cons

I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.

Carla
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

SME for CRM Program

Reviewed on 12/13/2021

The support staff is awesome and always willing to help.

The support staff is awesome and always willing to help.

Pros

The ability to customize reports to use for internal invoices

Cons

the laborious process to change the text in custom reports

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Service Management Enterprise

It seemed a bit easier for our staff to use
Carol
Overall rating
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

SME user

Reviewed on 12/7/2021

I have been using SME for 25 years or more starting before windows was available. Yes, used it in...

I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports.

Pros

I like having most of the information needed for each customer stored all in one place.

Cons

Upgrades tend to remove features we like.
I don't like the yearly contract pricing. It is way to high for the small struggling business.

Showing 5 reviews of 13 Read all reviews

Service Management Enterprise FAQs

Below are some frequently asked questions for Service Management Enterprise.

Service Management Enterprise offers the following pricing plans:

  • Starting from:
  • Free Trial: Available

SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time company charge, starting at $995.

Service Management Enterprise has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Service Management Enterprise supports the following languages:

English

Service Management Enterprise supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Service Management Enterprise integrates with the following applications:

QuickBooks Online Advanced

Service Management Enterprise offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

See all software categories found for Service Management Enterprise.