About Service Management Enterprise
SME Complete (Service Management Enterprise) is a software program for small to medium-sized service companies that provides various modules and tools for managing customers, staff schedules, maintenance, inventory and more.
The sales prospecting module provides users with comprehensive tools for staying on top of prospects and proposals, and helps with tedious tasks such as compiling daily and weekly reports. Contact information is organized and easily accessible for tracking opportunities, sales leads, bids and proposals.
SME Complete has a built-in CRM (customer relationship management) module that stores customer records and history, and allows users to set follow ups, reminders and notifications. The QuickBooks integration module synchronizes detailed information about each customer, enabling users to efficiently track contracts, billing information, and invoice history.
The customer maintenance contracts module helps schedule and negotiate service contracts and repair work. Maintenance schedules can be set for annual, to weekly, to daily reminders. The inventory module features detailed tracking of inventory with prices and descriptions, vendor information, purchase order history, and more.
SME Complete also offers a work order module for managing service calls, installations, or product orders. Users can schedule and view the availability of technicians with the dispatch control tool and calendar. SME Complete provides the full suite of SME on a cloud-based system and includes four additional mobile products: Mobile Tech, Warehouse Manager, Time Tracker and Dispatch Plus.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Service Management Enterprise
SME Complete enables users to keep field and office operations synchronized at all times, as field data is automatically saved and stored on the cloud.
The dispatch control feature makes choosing and scheduling technicians more efficient, and helps to eliminate double-booking staff time.
Users can create, edit, and send contract proposals as well as track histories for future reference, whether the contract is approved, expired, open or closed.
SME Complete users can automate workflow by enabling recurring tasks for account maintenance or services for more efficient task management.
With SME Complete, an organization's database is securely stored and monitored in a temperature controlled off-site location at all times.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Service Management Enterprise: 77
Alternatives
Tigerpaw Software
Salesforce Sales Cloud
Simpro
ServiceWorks
Reviews
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Great Customer Service
Reviewed on 2014-08-26
Our company has been working with SME and High5 software for a little over two years.
During this...
Our company has been working with SME and High5 software for a little over two years.
During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change.
High 5 has been very helpful and flexible with us through our growth and changes.
Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable.
High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Has Served our Needs as a Small Business
Reviewed on 2021-12-20
We started the business with High 5 and still use it 8 years later.
We started the business with High 5 and still use it 8 years later.
Pros
Relatively easy to use, great for every needs of a service based company
Cons
Had a few challenges with Quickbooks integration initially, but seems to be working fine now.
Alternatives Considered
Tigerpaw SoftwareReasons for Switching to Service Management Enterprise
Cost- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Very poor customer service, Very poor follow thru from SME
Reviewed on 2017-12-11
Not a lot because of the very bad customer service !
Not a lot because of the very bad customer service !
Pros
The features are great. Once you learn how to navigate it becomes easier to work with.
The features is what sold me on the software
Cons
I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
SME for CRM Program
Reviewed on 2021-12-13
The support staff is awesome and always willing to help.
The support staff is awesome and always willing to help.
Pros
The ability to customize reports to use for internal invoices
Cons
the laborious process to change the text in custom reports
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Service Management Enterprise
It seemed a bit easier for our staff to use- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
SME user
Reviewed on 2021-12-07
I have been using SME for 25 years or more starting before windows was available. Yes, used it in...
I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports.
Pros
I like having most of the information needed for each customer stored all in one place.
Cons
Upgrades tend to remove features we like.
I don't like the yearly contract pricing. It is way to high for the small struggling business.
Service Management Enterprise FAQs
Below are some frequently asked questions for Service Management Enterprise.Q. What type of pricing plans does Service Management Enterprise offer?
Service Management Enterprise offers the following pricing plans:
- Starting from:
- Free Trial: Available
SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time company charge, starting at $995.
Q. Who are the typical users of Service Management Enterprise?
Service Management Enterprise has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Service Management Enterprise support?
Service Management Enterprise supports the following languages:
English
Q. Does Service Management Enterprise support mobile devices?
Service Management Enterprise supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Service Management Enterprise integrate with?
Service Management Enterprise integrates with the following applications:
QuickBooks Online Advanced, QuickBooks Time, ServiceNow
Q. What level of support does Service Management Enterprise offer?
Service Management Enterprise offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
Related categories
See all software categories found for Service Management Enterprise.
