HelpOnClick Live Chat Software Overview

What is HelpOnClick Live Chat Software?

HelpOnClick Live Chat software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.

Real time traffic monitoring and chatting with customers is available right after installation, which is only a copy&paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.

HelpOnClick Live Chat can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.

HelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.

HelpOnClick Live Chat Software Overview

Pricing

Starting from
$7.20/month

Pricing options

Free Trial
Subscription
Value for money

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.


HelpOnClick Live Chat Software Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India, Germany
Supported Languages
Arabic, Chinese (Traditional), Danish, Dutch, English and 15 others, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

HelpOnClick Live Chat Software video HelpOnClick Live Chat Software video HelpOnClick Live Chat Software video HelpOnClick Live Chat Software video HelpOnClick Live Chat Software video HelpOnClick Live Chat Software video HelpOnClick Live Chat Software screenshot: HelpOnClick Live Chat Software screenshot: HelpOnClick Live Chat Software screenshot: HelpOnClick Live Chat Software screenshot: HelpOnClick Live Chat Software screenshot:

HelpOnClick Live Chat Software Reviews

HelpOnClick Live Chat Software Reviews

Overall rating
4.6
/
5
Excellent
6

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4.6
Features
4.3
Ease of Use
4.5
Customer Support
4.3
100% recommended this app
Jarad P.

We Love HelpOnClick and Our Customers Do Too!

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.


Verified Reviewer

Chatting like the best of them!


Travis H.

Good value for small businesses

Overall, this is a good value for small businesses and plan to continue using them.


Nancy L.

My appreciation of HelpOnClick

I really appreciate this tool and even more when I see that customers love it too


Pm M.

HelpOnClick review


Jarad P.
Industry: Security & Investigations
Company size: 51-200 Employees

We Love HelpOnClick and Our Customers Do Too!

Used Daily for 2+ years
Reviewed on 12/11/2018
Review Source: Capterra

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Machinery
Company size: 51-200 Employees

Chatting like the best of them!

Used Daily for 2+ years
Reviewed on 4/16/2019
Review Source: Capterra

Pros

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Response from HelpOnClick

Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Travis H.
Industry: Leisure, Travel & Tourism
Company size: 51-200 Employees

Good value for small businesses

Used Daily for 6-12 months
Reviewed on 7/28/2018
Review Source: Capterra

Overall, this is a good value for small businesses and plan to continue using them.

Pros

Affordable compared to other options. Easy to use for basic chat functions.

Cons

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Response from HelpOnClick

Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Nancy L.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

My appreciation of HelpOnClick

Used Daily for 2+ years
Reviewed on 4/12/2019
Review Source: Capterra

I really appreciate this tool and even more when I see that customers love it too

Pros

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Cons

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Response from HelpOnClick

Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Pm M.
Industry: Information Services
Company size: 2-10 Employees

HelpOnClick review

Used Daily for 1+ year
Reviewed on 12/11/2018
Review Source: Capterra

Pros

Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website.

I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention.

The smartphone app also allows for support to be provided while on the go.

Cons

No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.1/10
Based on 10 user ratings
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HelpOnClick Live Chat Software Pricing

HelpOnClick Live Chat Software Pricing

Starting from
$7.20/month
Free Trial
Subscription
Value for money

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.

Value for Money
4.6/5
Based on 10 user ratings
Compare value for money rating with alternatives
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HelpOnClick Live Chat Software Features

HelpOnClick Live Chat Software Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.3/5
Based on 10 user ratings
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Categories

Additional information for HelpOnClick Live Chat Software

Additional information for HelpOnClick Live Chat Software

Key features of HelpOnClick Live Chat Software

  • Access from PC, Mac, Tablets, Smartphones, even SMS
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc
  • Chat between operators, transfer chat to another operator
  • Copy & paste HTML code. One time set up
  • Customizable pre-chat fields
  • Customizable sounds
  • Eye-catchers
  • Facebook chat application for business pages
  • File transfer, available for operators and visitors
  • Full multiple websites & multiple departments support
  • Integrations w/major CMS, E-commerce, Help desk, CRM systems
  • Leave a message option, redirect or hide widget when offline
  • Real time chat with your website visitors
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what the visitors are typing before they submit it
  • Sound alert whenever a visitor has entered to chat
  • Supervision mode for administrators
  • Upload your own icon or choose one from default icons
  • Use canned messages for repetitive responses
  • Use real pictures of your operators
  • Virtual Assistant option included

Benefits

Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.

HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.

HelpOnClick Live Chat Software FAQs

HelpOnClick Live Chat Software FAQs

Below are some frequently asked questions for HelpOnClick Live Chat Software.

Q. What type of pricing plans does HelpOnClick Live Chat Software offer?

HelpOnClick Live Chat Software offers the following pricing plans:

Starting from: $7.20/month

Pricing model: Subscription

Free Trial: Available

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.

Q. What are the main features of HelpOnClick Live Chat Software?

HelpOnClick Live Chat Software offers the following features:

  • Access from PC, Mac, Tablets, Smartphones, even SMS
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc
  • Chat between operators, transfer chat to another operator
  • Copy & paste HTML code. One time set up
  • Customizable pre-chat fields
  • Customizable sounds
  • Eye-catchers
  • Facebook chat application for business pages
  • File transfer, available for operators and visitors
  • Full multiple websites & multiple departments support
  • Integrations w/major CMS, E-commerce, Help desk, CRM systems
  • Leave a message option, redirect or hide widget when offline
  • Real time chat with your website visitors
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what the visitors are typing before they submit it
  • Sound alert whenever a visitor has entered to chat
  • Supervision mode for administrators
  • Upload your own icon or choose one from default icons
  • Use canned messages for repetitive responses
  • Use real pictures of your operators
  • Virtual Assistant option included

Q. Who are the typical users of HelpOnClick Live Chat Software?

HelpOnClick Live Chat Software has the following typical customers:

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Q. What languages does HelpOnClick Live Chat Software support?

HelpOnClick Live Chat Software supports the following languages:

Arabic, Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does HelpOnClick Live Chat Software offer?

HelpOnClick Live Chat Software has the following pricing plans:

Subscription

Q. Does HelpOnClick Live Chat Software support mobile devices?

HelpOnClick Live Chat Software supports the following devices:

Android

Q. What other apps does HelpOnClick Live Chat Software integrate with?

HelpOnClick Live Chat Software integrates with the following applications:

3dcart, BigCommerce, Freshdesk, Highrise CRM, Joomla, Shopify, Twitter, Wordpress, Zendesk, Zoho CRM

Q. What level of support does HelpOnClick Live Chat Software offer?

HelpOnClick Live Chat Software offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials