--- description: Detailed reviews on Autotask PSA based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Autotask PSA with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Autotask PSA Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [Autotask PSA](/software/10348/autotask-psa) # Autotask PSA Canonical: https://www.getapp.ca/software/10348/autotask-psa Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/10348/autotask-psa?page=2) > Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability. > > Verdict: Rated **4.2/5** by 156 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Autotask PSA Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager. Improve Service Delivery: A complete Service Desk, with service level management and built-in customer surveys, means nothing falls through the cracks. Reduce Billing time: Stop wasting unbillable time preparing invoices. Autotask PSA slashes the time associated with your billing cycle and improves cash flow through faster invoicing. Capture More Billable Hours: Autotask PSA captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts. Save Time and Deliver Better Service: Autotask PSA's Document Manager streamlines documentation utilization and organization to ensure accountability, standardization of service delivery, and tech insight and efficiency. Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before. Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 156 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - API - Access Controls/Permissions - Accounting Integration - Accounting Software - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Audit Trail - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM Software - Calendar Management - Change Management Software ## Integrations (33 total) - Auvik - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue - Kaseya VSA - Liongard ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Professional Services Automation Software](https://www.getapp.ca/directory/331/professional-services-automation/software) - [Business Management Software](https://www.getapp.ca/directory/581/business-management/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) ## Alternatives 1. [N-central](https://www.getapp.ca/software/1999255/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.getapp.ca/software/109249/n-sight) — 4.3/5 (203 reviews) 3. [Syncro](https://www.getapp.ca/software/2047491/syncro) — 4.6/5 (149 reviews) 4. [IT Glue](https://www.getapp.ca/software/113707/itglue) — 4.6/5 (342 reviews) 5. [ConnectWise PSA](https://www.getapp.ca/software/100721/connectwise-manage) — 4.1/5 (283 reviews) ## Reviews ### "You get out what you put in" — 4.0/5 > **Kevin** | *June 23, 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Autotask provides a platform that covers almost everything required by an MSP that takes its business seriously. Its infinitely customisable and can be configured to do almost anything. The ticket management system is excellent and the integrated contract and time management features are indispensable for MSPs that sell many different services. > > **Cons**: The user interface is outdated which can make the platform difficult to use and configure. The project management features in Autotask still feel neglected and lack many features now considered to be basic by modern standards. The procurement section is also cumbersome and lacks the flexibility needed by most businesses. > > I use Autotask daily to manage projects, tickets, contracts and pull reports required to fulfil my duties. Other than Teams and Outlook, its the platform I rely on most. Autotask is infinitely customisable so almost any business problem can be solved. Workflows allow automated events from notifications to status changes to be configured based on an unlimited list of triggers. Contract management and time entries for billing are a critical component of what MSPs do everyday. We use APIs to solve problems that can't be solved inside Autotask.The project management module is under developed though. Its impossible to view project tasks in a Kanban view and Autotask lacks features common in other platforms to make managing agile projects simple. If Autotask hadn't been so deeply integrated in our organisation, I might well be using something else for managing our projects. The procurement module is similar. Its apparent that the majority of Autotask's development budget is spent on the ticket management system. The knowledgebase section works well, but lacks the UI to make it a go to location for storage of the entire business's knowledge. It would be great to see some AI integration to assist engineers to solve tickets by suggesting fixes based on KB articles. ----- ### "Autotask PSA is an ERP for MSPs" — 4.0/5 > **Bruce** | *March 20, 2024* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs. > > **Cons**: In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities. > > Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations. ----- ### "If ticket communications are critical, Autotask is woefully under developed." — 3.0/5 > **Steven** | *August 9, 2023* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: The online chat support staff were both knowledgeable and accessible during regular business hours in New Zealand and in my opinion represent one of the more compelling values of the platform. > > **Cons**: Email handling functions are woefully out of date. As an MSP providing contract ICT Support for customers it is absolutely essential that we be able to interact with third party vendors on matters related to numerous types of issues where the customer contact does not need to be involved. These issues can be related to licensing, security, cable contractors, etc. In my previous experience with other products such as Request Tracker, FreshDesk and FreshService, ZENdesk, and even Spiceworks, this has never been an issue -- all supported the basic feature of being able to email and receive a reply back as internal update on the ticket. I made concerted effort to spell this out as clearly as possible to during the initial pre-sales demos and was misled to believe Autotask wouldn't be a problem here. Now we are losing track of significant amounts of key communications being documented in our tickets because of this. > > Very frustrated our initial efforts to emphasise specific requirements around integrated messaging from tickets received assurances and poor demonstrations misleading our understanding of the numerous product limitations. Search functionality of the UI is also lacking and with no option to write or save your own queries we have to submit a feature request to community in the hope of just making common variables such as Website or Contract names accessible from the search form. The fact that Kaseya doesn't even use Autotask is definitely noteworthy. ----- ### "Business management made easy" — 4.0/5 > **Lachlan** | *August 21, 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easily record issues within tickets and allocate time to bill within one page. > > **Cons**: Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult. > > Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent. ----- ### "Autotask Tops CW and other Ticket Systems" — 5.0/5 > **Ben** | *December 13, 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used. > > **Cons**: Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing. > > Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/10348/autotask-psa?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/10348/autotask-psa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data