About Zingtree

ZIngtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree also connects to a wide variety of tools – like Salesforce, Zendesk, Slack, and Intercom – so your information stays in sync.

Pricing starting from:

US$25.00/month

  • Free Trial
  • Subscription

Key benefits of Zingtree

Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.

A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).

Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$25.00/month

  • Free Trial
  • Subscription

Images

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Zingtree screenshot: Zingtree screenshot:

Features

Total features of Zingtree: 28

  • "What If" Scenarios
  • A/B Testing
  • API
  • Alerts / Escalation
  • Application Integration
  • CRM Integration
  • Call Center Management
  • Call Scripting
  • Class Scheduling
  • Conversion Rate Optimization
  • Custom Forms
  • Customer Activity Reporting
  • Customer Profiling
  • Customer Service Analytics
  • Employee Management
  • Employee Onboarding
  • Feedback Collection
  • Help Desk Integration
  • Interactive Content
  • Knowledge Base Management
  • Lead Scoring
  • Real Time Analytics
  • Real Time Reporting
  • Secure Login
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Usage Tracking

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Reviews

Overall rating

4.4 /5
(94)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 94
Yogesh S.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it! Use to create comprehensive trees to assist support teams

Reviewed on 2018-06-20

Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for...

Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

Pros

ease of creating content
integration with Wordpress - which hosts our knowledge base.
Extremely professional Technical support . support team come back to me in few hours not days.
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Cons

cost. could be more economical.
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Verified Reviewer
Overall rating
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 4.0 /10

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Reviewed on 2018-06-19

Compliance is 100% improved from this time last time. There is another huge bonus in that it has...

Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Pros

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Cons

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Fran L.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very easy to set up and edit

Reviewed on 2018-06-21

Pros

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Cons

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition

Response from Zingtree

Hi Fran -

Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.

Please reach out to me at [email protected] if you'd like to share your ideas.

Thanks,

Bill Dettering
Zingtree
https://zingtree.com

Brooke P.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zingtree was just what we needed for our call center to troubleshoot!

Reviewed on 2018-06-19

Easy to use, easily customizable, great for new hires and scripting alike!

Easy to use, easily customizable, great for new hires and scripting alike!

Pros

Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Cons

Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

Verified Reviewer
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It is pretty easy to use and customize.

Reviewed on 2018-06-20

Pros

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Cons

As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Showing 5 reviews of 94 Read all reviews

Zingtree FAQs

Below are some frequently asked questions for Zingtree.

Zingtree offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Zingtree's subscription pricing starts at $25/month

Zingtree offers the following features:

  • Customized agent scripting
  • Insights on customer click-throughs on support
  • Interactive troubleshooters for customer self-service
  • Test different variables and see which gain traction.
  • Track and analyze how your customers are using Support
  • Use internally for employee HR

Zingtree has the following typical customers:

Small Business, Mid Size Business

Zingtree supports the following languages:

English

We do not have any information about what devices Zingtree supports

Zingtree integrates with the following applications:

Freshdesk, Intercom, Kustomer, Nectar Desk, Salesforce Sales Cloud, Wordpress, Zapier, Zendesk, Zendesk, Zoho Flow

Zingtree offers the following support options:

Online Support

Related categories

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