About Zingtree
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree also connects to a wide variety of tools – like Salesforce, Zendesk, Slack, and Intercom – so your information stays in sync.
Key benefits of Zingtree
Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.
A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).
Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.
Devices
Business size
Markets
United States
Supported Languages
English
Images
Features
Total features of Zingtree: 62
- "What If" Scenarios
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts / Escalation
- Application Management
- Appointment Management
- Appointment Scheduling Software
- Automated Routing
- Blended Call Center
- Business Process Automation
- CRM Software
- Call Center Management
- Call Scripting
- Class Scheduling
- Collaboration Tools
- Computer Telephony Integration
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Customizable Forms
- Data Analysis Tools
- Diagramming
- Drag & Drop
- Email Management Software
- Employee Management
- Employee Onboarding
- Feedback Management
- For Medical Purposes
- Health Risk Assessment
- Help Desk Management
- IT Asset Management Software
- Inbound Call Center
- Interaction Tracking
- Inventory Management Software
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Network Monitoring Software
- No-Code
- Online Forms
- Organizational Charting
- Outbound Call Center
- Performance Metrics
- Process Modeling & Designing
- Queue Management
- Real Time Analytics
- Real Time Reporting
- Reporting/Analytics
- Revision History
- Rules-Based Workflow
- Secure Login
- Self Service Portal
- Single Sign On Software
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Templates
- Ticket Management
- Visual Workflow Management
- Workflow Configuration
- Workflow Management Software
Alternatives
DeskPRO
LiveAgent
Vivantio
Zoho Desk
Reviews
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- Industry: Hospitality
- Company size: 201-500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love it! Use to create comprehensive trees to assist support teams
Reviewed on 2018-06-20
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for...
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Pros
ease of creating content
integration with Wordpress - which hosts our knowledge base.
Extremely professional Technical support . support team come back to me in few hours not days.
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Cons
cost. could be more economical.
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
- Industry: Legal Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 4.0 /10
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Reviewed on 2018-06-19
Compliance is 100% improved from this time last time. There is another huge bonus in that it has...
Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Pros
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Cons
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Very easy to set up and edit
Reviewed on 2018-06-21
Pros
I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Cons
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition
Response from Zingtree
Hi Fran -
Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.
Please reach out to me at [email protected] if you'd like to share your ideas.
Thanks,
Bill Dettering
Zingtree
https://zingtree.com
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Zingtree was just what we needed for our call center to troubleshoot!
Reviewed on 2018-06-19
Easy to use, easily customizable, great for new hires and scripting alike!
Easy to use, easily customizable, great for new hires and scripting alike!
Pros
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Cons
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
- Industry: Outsourcing/Offshoring
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It is pretty easy to use and customize.
Reviewed on 2018-06-20
Pros
Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.
Cons
As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.
Zingtree FAQs
Below are some frequently asked questions for Zingtree.Q. What type of pricing plans does Zingtree offer?
Zingtree offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Zingtree's subscription pricing starts at $25/month
Q. Who are the typical users of Zingtree?
Zingtree has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Zingtree support?
Zingtree supports the following languages:
English
Q. Does Zingtree support mobile devices?
Zingtree supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zingtree integrate with?
Zingtree integrates with the following applications:
Desk.com, Freshdesk, Intercom, Salesforce Sales Cloud, WordPress, Zapier, ZenDesk Chat, Zendesk
Q. What level of support does Zingtree offer?
Zingtree offers the following support options:
Email/Help Desk, Chat
Related categories
See all software categories found for Zingtree.
