--- description: Detailed reviews on AskNicely based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare AskNicely with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: AskNicely Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Survey Tools](/directory/234/survey/software) > [AskNicely](/software/103321/asknicely) # AskNicely Canonical: https://www.getapp.ca/software/103321/asknicely Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/103321/asknicely?page=2) > AskNicely is a cloud-based customer experience platform for multi-location service businesses that collects feedback via NPS, CSAT. > > Verdict: Rated **4.6/5** by 101 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of AskNicely \* Converts customer feedback into clear, prioritized daily actions for frontline teams without requiring manual analysis, reducing the time managers spend interpreting data. \* Surfaces location-level performance trends so operators can identify underperforming sites and allocate coaching resources where impact is greatest. \* Aggregates feedback across channels into a unified view, giving multi-location businesses consistent visibility into guest experience without toggling between platforms. \* Tracks resolution progress on flagged issues, helping teams close the loop on negative feedback before it compounds into broader reputation damage. \* Delivers role-specific reporting so executives, district managers, and store-level staff each receive relevant insights without information overload. \* Benchmarks locations against one another to highlight best practices and support peer-to-peer learning across the organization. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 101 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AskNicely - **Location**: Portland, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$399.00 - **Pricing Details**: Custom pricing based on your individual needs - please contact us to get a quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Māori, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese - **Available Countries**: Netherlands, New Zealand, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CRM Software - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard Software - Data Analysis Tools - Data Import/Export - Data Visualization Software - Drag & Drop - Email Marketing Software - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Data Collection ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) ## Related Categories - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [Customer Advocacy Software](https://www.getapp.ca/directory/1711/customer-advocacy/software) - [NPS Software](https://www.getapp.ca/directory/1963/nps/software) ## Alternatives 1. [Typeform](https://www.getapp.ca/software/91581/typeform) — 4.7/5 (979 reviews) 2. [UmfrageOnline](https://www.getapp.ca/software/131259/enquetes-maken) — 4.6/5 (1776 reviews) 3. [Google Forms](https://www.getapp.ca/software/112857/google-forms) — 4.7/5 (11569 reviews) 4. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10506 reviews) 5. [Jotform](https://www.getapp.ca/software/10191/jotform-4-0) — 4.7/5 (2924 reviews) ## Reviews ### "It does just what it's meant to do." — 5.0/5 > **Laurent** | *April 1, 2018* | Recommendation rating: 9.0/10 > > **Pros**: Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time. > > **Cons**: A bit expensive for what it is. But it does the job... Maybe it could have a few more features. :) \! > > I have a better understanding of my customers. ----- ### "Super easy for us, and our clients - great experience and actionable feedback" — 5.0/5 > **Verified Reviewer** | *March 30, 2018* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: ease of use (for us and clients) - leads to high response rates clients can also easily give us additional feedback > > **Cons**: no real complaints. It's super-straightforward. It might be nice to be able to segment the "send" frequency differently (more often for active clients than for referral sources, for instance) ----- ### "Quite confusing to set up" — 3.0/5 > **Daniel** | *January 30, 2023* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: We get a decent response rate on our NPS survey. The throttling of surveys seems to work well. > > **Cons**: It has been very difficult to setup. We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments. So when someone leaves good feedback and you'd like a testimonial with either a photo or video to accompany it, you have to ask for them to email it outside of AskNicely. ----- ### "Great product to use for accurate customer feedback" — 4.0/5 > **Verified Reviewer** | *January 16, 2018* | Oil & Energy > > **Pros**: The product was easy to set up, and the interface is friendly to navigate. The surveys are sweet and simple. Just a click in the email browser and the customer is done. There isn't any need for additional feedback unless the customer wants to. In the past we sent out surveys but received very little response. Since we started using Asknicely, we have seen this increase to about 30%. Our customer service experience has improved. We can collect our customer's feedback and address issues directly with them. Asknicely keeps the responses right in the system so you can refer back to them. It saves time for both the customer and the person responding to them. > > **Cons**: It is a little bit pricey for both the app survey and email survey compared to similar products. Most of these programs are built for medium to large businesses with an established customer base. The product is suitable for small to medium-sized companies that can manage day-to-day communications with customers. If you want are you going to invest in a product like this you want to make sure that you stay on top of these surveys and address any customer issues quickly. ----- ### "Simple tools that minimized NPS administrative overhead and let's you focus on the outcomes." — 4.0/5 > **Verified Reviewer** | *March 30, 2018* > > **Pros**: Simplicity with deep capabilities if needed. This is a hard balance. Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations. > > **Cons**: In order to keep the simplicity, there are some things that become harder to do based on your organization's need for unique organizational element. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/103321/asknicely?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/103321/asknicely) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data