Regpack

Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

We've been frustrated by the lack of options in other registration software. The way Regpack is set up, we can do pretty much anything we want. We especially love the payment plan options and that they are completely customizable and automated.

Because there are so many possibilities with Regpack, the learning curve has been steeper than with previous systems. Previous systems we used prioritized ease of use, but that also meant that are options were extremely limited. Luckily, we had a project manager to help us through setting up the system, this was invaluable.

MANY knobs for adjustment (but, it because also its issues)

1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution.

2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable.

3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market).

4) searching thru their knowledgebase is like finding a needle in a hay stack.

5) report misses clarity on students' info.

The software is customizable which was something we looked for for a long time.

Sometimes the features are not very intuitive and it can be a little difficult to navigate creating an application or form from scratch. Which makes it feel like the company is forcing you to use them to help you create your product which could cost extra money, that we as a non-profit, don't have.