Regpack

The software is very intuitive and easy for a computer dummy, like my self, to figure out

This is very minor but there are a few features that I wish the system had, such as an option to choose how payments are shown. More nit picky issues than fundamental issues.

We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.

It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with [SENSITIVE CONTENT] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in [SENSITIVE CONTENT] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in [SENSITIVE CONTENT] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in [SENSITIVE CONTENT]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that [SENSITIVE CONTENT] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.

I thought it was very easy to use. I talked with [SENSITIVE CONTENT] from Regpack who walked me through it at first but was able to have it live within a few hours. It is fairly easy to learn.

It is very hard to create reports and still trying to figure it out. The tutorials are very helpful!

I most appreciate Regpack's customizability in its registration. Our organization can easily set up forms and products that meet often-changing needs. Also, Regpack can collect data from international event participants, which is essential for us as a global organization.

We have received feedback from users that Regpack is challenging or confusing to use. An ineffective GUI causes this problem and will continue to do so until Regpack improves it. By updating the software to meet the standard set by more popular events platforms, Regpack will improve ease-of-use.