FluentStream Overview

What is FluentStream?

Technology With a growing list of innovative features and integrations, FluentStream offers technology that challenges the idea of what a phone system can do. In addition to the business phone functionality you use each day, such as voicemail or call forwarding, FluentStream develops innovative features that do more than just make phones ring. With functionality that streamlines management and analytics to features that optimize business communications in a mobile world, FluentStream offers dynamic cloud-based technology for businesses of any kind. Experience The customer's experience is what matters. FluentStream's US-based support team is available 24x7x365 and their on-boarding crew ensures quick and seamless integration of your new phone system, in record time. Value FluentStream offers a business phone system at a value that doesn't compromise value. FluentStream supports a spectrum of different industries, operations, and company sizes while offering a number of service plans. If a plan doesn't fit your exact needs you can select your own features a-la-carte to ensure you get nothing more and nothing less than exactly what you need from a business phone service.

FluentStream Overview

Pricing

Starting from
$20.00/month

Pricing options

Free Trial
Subscription
Value for money

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.


FluentStream Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages

Screenshots

FluentStream screenshot: FluentStream's Business Phone System works on many devices with a fully-configurable, feature-rich VoIP business phone system.
FluentStream screenshot: FluentStream's Business Phone System works on many devices with a fully-configurable, feature-rich VoIP business phone system. FluentStream screenshot: Cloud phone systems make it possible for administrators to make changes to the system without costly calls to a support team. My FluentCloud Web Portal gives variable levels of access to make changes on a system-wide level or at the user level. FluentStream screenshot: Cloud phone systems make it possible for administrators to make changes to the system without costly calls to a support team. My FluentCloud Web Portal gives variable levels of access to make changes on a system-wide level or at the user level. FluentStream screenshot: FluentCloud Web Portal is mobile-friendly on devices of any size, keeping you in the loop with business communications no matter where you are. FluentStream screenshot: From start-up to Enterprises and everything in-between, FluentCloud Live Manager gives administrators the ability to monitor and manage the entire business phone system in real-time, right from their computer.

FluentStream Reviews

FluentStream Reviews

Overall rating
4.6
/
5 60 reviews
Excellent
43

Very good
13

Average
2

Poor
2

Terrible
0

Value for Money
4.7
Features
4.4
Ease of Use
4.5
Customer Support
4.9
93% recommended this app
Nate M.

Best Phone System I have ever used.

We switched from another phone system that we had nothing but problems with. With Fluentstream we had an EXTREMELY easy implementation and they have solved every issue we had with our previous phone system. The system is fully adaptable to all of our needs and has way more features than we could even use. And if we do have a question, or an issue it is handled immediately by support team. Couldn't be happier


Emil W.

A FluentStream Review from One Very Satisfied Customer

FluentStream Technologies provides us with an awesome product and company management that evidences a true caring response to their client…in business, as elsewhere, it doesn’t’ get any better than this.


Sandra L.

Customer service at its best!!


Janene B.

FluentCloud


Jessica R.

Couldn't ask for better customer service!

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.


Nate M.
Industry: Construction
Company size: 51-200 Employees

Best Phone System I have ever used.

Used Daily for 6-12 months
Reviewed on 8/12/2019
Review Source: Capterra

We switched from another phone system that we had nothing but problems with. With Fluentstream we had an EXTREMELY easy implementation and they have solved every issue we had with our previous phone system. The system is fully adaptable to all of our needs and has way more features than we could even use. And if we do have a question, or an issue it is handled immediately by support team. Couldn't be happier

Pros

Functionality, ease of use, and most of all the support staff that comes with it.

Cons

Sometimes the phones don't update as fast as they should.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Emil W.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

A FluentStream Review from One Very Satisfied Customer

Used Daily for 2+ years
Reviewed on 2/6/2019
Review Source: Capterra

FluentStream Technologies provides us with an awesome product and company management that evidences a true caring response to their client…in business, as elsewhere, it doesn’t’ get any better than this.

Pros

FluentStream Technologies has proven to be a net positive for our business. Numerous features that are available at reasonable cost are but one of the positives about this company. The very user-friendly web interface is also a great and valuable tool.

We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. At those very infrequent times when technology evidences a hiccup, the service personnel are right there and stay with you until any issue is resolved. Their caring is palpable.

Fluent Stream has greatly exceeded our expectations for customer service. Six years onboard with them attests to our ongoing great satisfaction.

Cons

There really isn't anything negative that I can say about this product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sandra L.
Industry: Law Practice
Company size: 2-10 Employees

Customer service at its best!!

Used Daily for 2+ years
Reviewed on 8/9/2019
Review Source: Capterra

Pros

Like all technology there are kinks and issues that happen, but, if you have a strong customer support system then the few issues you have never become big headaches. Every single customer service representative or support technician has always been very easy to work with, and always listened to me before trying to solve the problem; then explain to you how to fix the issue in language that a non technical person can understand. They were with us from the very beginning setting up our phone system, and continue to make us feel like we are as important as any customer when we call for assistance. I would highly recommend Fluentstream for your internet telephone needs!!!

Cons

This software has met our needs, I can't think of anything that I do not like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Janene B.
Industry: Marketing & Advertising
Company size: 13-50 Employees

FluentCloud

Used Daily for 2+ years
Reviewed on 8/9/2018
Review Source: Capterra

Pros

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

Cons

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

Jessica R.
Industry: Public Relations & Communications
Company size: 13-50 Employees

Couldn't ask for better customer service!

Used Daily for 2+ years
Reviewed on 1/22/2019
Review Source: Capterra

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Pros

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Cons

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.2/10
Based on 60 user ratings

FluentStream Pricing

FluentStream Pricing

Starting from
$20.00/month
Free Trial
Subscription
Value for money

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

Value for Money
4.7/5
Based on 60 user ratings

FluentStream Features

FluentStream Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Conferencing
Instant Messaging
Monitoring
Real Time Analytics
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.4/5
Based on 60 user ratings

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for FluentStream

Additional information for FluentStream

Key features of FluentStream

  • Advanced Call Center Management functionality
  • Area Code Routing
  • Auto-Attendant
  • Call Flip
  • Check voicemails anywhere on the FluentCloud platform.
  • ClicktoCall
  • Conference Bridge
  • Custom integrations with your CRM
  • Dynamic Agents
  • Escape the Queue
  • Extensive call center management features for support teams
  • Find me/Follow me
  • FluentCloud Live Manager gives instant call visibility.
  • Hot Desking
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Internet Fax
  • Local Number Dialing
  • Message Blaster
  • Queue Call Back
  • Record inbound/outbound calls for select extensions.
  • SMS Messaging
  • Set up complex routes to acomodate your business needs.
  • Skills-based routing
  • Static Agents
  • Time Conditions
  • Video Conference w/ Screensharing
  • Virtual Extensions
  • Virtual Extensions
  • Voice Mail Drop
  • Voice Mail Transcription
  • With WebPhone you can turn your browser into your phone.
  • Workflow notifcations
  • Zip Code Routing

Benefits

Unrivaled Support
The US-based support team provides multi-channel support 24x7x365, with an average hold time of only 7 seconds.

Fully-Hosted Technology
With SIP trunking and redundant servers, FluentStream ensures 99.99% business phone uptime all day, every day.

Innovative Features
In addition to offering the business-essential features, FluentStream is constantly developing new technology that challenges the way you think of a phone system.

Seamless Integrations
FluentStream's integrations were requested by and designed for customers with the intent to increase efficiency, streamline processes, and generally make a job as simple and easy as possible.

Scalable Solutions
FluentStream's cloud-based technology can be implemented, or adapted over time, without investing in additional infrastructure. It works on any device, at any location, and can support as many or few users as needed.

FluentStream FAQs

FluentStream FAQs

Below are some frequently asked questions for FluentStream.

Q. What type of pricing plans does FluentStream offer?

FluentStream offers the following pricing plans:

Starting from: $20.00/month

Pricing model: Subscription

Free Trial: Available

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

Q. What are the main features of FluentStream?

FluentStream offers the following features:

  • Advanced Call Center Management functionality
  • Area Code Routing
  • Auto-Attendant
  • Call Flip
  • Check voicemails anywhere on the FluentCloud platform.
  • ClicktoCall
  • Conference Bridge
  • Custom integrations with your CRM
  • Dynamic Agents
  • Escape the Queue
  • Extensive call center management features for support teams
  • Find me/Follow me
  • FluentCloud Live Manager gives instant call visibility.
  • Hot Desking
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Internet Fax
  • Local Number Dialing
  • Message Blaster
  • Queue Call Back
  • Record inbound/outbound calls for select extensions.
  • SMS Messaging
  • Set up complex routes to acomodate your business needs.
  • Skills-based routing
  • Static Agents
  • Time Conditions
  • Video Conference w/ Screensharing
  • Virtual Extensions
  • Virtual Extensions
  • Voice Mail Drop
  • Voice Mail Transcription
  • With WebPhone you can turn your browser into your phone.
  • Workflow notifcations
  • Zip Code Routing

Q. Who are the typical users of FluentStream?

FluentStream has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does FluentStream support?

We do not have any information about what languages FluentStream supports

Q. What type of pricing plans does FluentStream offer?

FluentStream has the following pricing plans:

Subscription

Q. Does FluentStream support mobile devices?

We do not have any information about what devices FluentStream supports

Q. What other apps does FluentStream integrate with?

FluentStream integrates with the following applications:

ExecVision, Freshdesk, Freshdesk, G Suite, Office 365, Salesforce Sales Cloud, VanillaSoft, Zendesk

Q. What level of support does FluentStream offer?

FluentStream offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials