Service Fusion

4.3 (240)
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Easy. Powerful. Mobile. Field service management software.

About Service Fusion

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.

Pricing starting from:

US$195.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Service Fusion

? Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

? The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

? Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

? The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

? The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United States

Supported Languages

English

Pricing starting from:

US$195.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Service Fusion: 118

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contract/License Management
  • Cost Database
  • Cost Estimating
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electrical Estimating Software
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Email Templates
  • Employee Management
  • Employee Scheduling Software
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Locksmiths
  • For Plumbing Industry
  • GPS
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Payroll Management
  • Photo Capture
  • Photos/Images
  • Prebuilt Assembly
  • Preventive Maintenance Software
  • Project Management Software
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Scheduling Software
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Takeoff Software
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management Software

Alternatives

Tradify

4.7
#1 Alternative to Service Fusion
Tradify is job management platform & mobile app designed for small businesses that makes it easy to quote, schedule,...

Titan Workspace

4
#2 Alternative to Service Fusion
Titan Workspace is a cloud-based intranet platform, which helps small to large businesses manage internal communications...

Intuit Field Service Management

2.8
#3 Alternative to Service Fusion
Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and...

Jonas Construction Software

4.1
#4 Alternative to Service Fusion
With over 14,000 users, Jonas Construction Software is a Job Cost, Service Management, Accounting package that brings...

Reviews

Overall rating

4.3 /5
(240)
Value for Money
4.2/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support Software
4.3/5

Already have Service Fusion?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 240
Elizabeth
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

From Service CEO to Service Fusion

Reviewed on 2024-04-30

Pros

User friendly interface, ability to use on mobile device.

Cons

limited customizations on some features. limited ability to create specific reports for example, Can not export statements like on other platforms. Can not take payments for multiples locations at the same time if they are separate accounts.

Response from Service Fusion

Thank you for your feedback! We are currently working on improving the reporting module. We hope it solves your issues!

Joanne
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Review of Service Fusion

Reviewed on 2024-05-01

Great and like the system. Easy to use.

Great and like the system. Easy to use.

Pros

The system is easy to use and the customer service reps are always available to answer any questions we have.

Cons

No able to get all the usage of the system.

Response from Service Fusion

We are happy to hear the system is easy to use for your business! We have started to offer opportunities for in-person, personalized training with our Implementation Team. Stay tuned for more information.

Jesse
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

App Buffers

Reviewed on 2024-05-01

Pros

Keeps track of customers. And easy to send invoices.

Cons

Catalogs Confusing and App Buffers. My guys have a hard time in field because system just buffers. Time is money.

Alternatives Considered

FieldEdge

Reasons for Switching to Service Fusion

Like there Estimating better. Easier for customer to see options more detailed.

Response from Service Fusion

We appreciate the feedback!

Lisa
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Service Fusion

Reviewed on 2024-05-03

When contacting support, they reply back with information that is in their knowledge base. It is...

When contacting support, they reply back with information that is in their knowledge base. It is not helpful. I have waited days and no one calls you. They are not very customer friendly.

Pros

Creating jobs and estimates is very easy.

Cons

Does not track maintenance agreements. You can enter the agreement into the customers account, however it will not keep track of visits that were used or need to be completed.

Response from Service Fusion

We appreciate your feedback. This information will be passed along to our product and development team as well as the support team.

Paul
Overall rating
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Member or owner

Reviewed on 2024-04-30

There is really no excuse that your service goes down. Also getting our text numbers back to our...

There is really no excuse that your service goes down. Also getting our text numbers back to our main number not a 888 number still is a problem.

Pros

It works

Cons

When your service go down.

Response from Service Fusion

Thank you for taking the time to give us your honest feedback. We are actively working to improve the stability of our software as well as the portal for registering your original phone numbers to be able to make the switch back.

Showing 5 reviews of 240 Read all reviews

Service Fusion FAQs

Below are some frequently asked questions for Service Fusion.

Service Fusion offers the following pricing plans:

  • Starting from: US$195.00/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Not Available

Starter edition - $195/month Plus edition - $295/month Pro edition - $495/month

Service Fusion has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Service Fusion supports the following languages:

English

Service Fusion supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Service Fusion integrates with the following applications:

Google Calendar, Microsoft Outlook, QuickBooks Online, QuickBooks Online Advanced

Service Fusion offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Service Fusion.