About Vagaro
Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.
With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.
Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.
Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.
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Key benefits of Vagaro
• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.
• Users can send booking confirmation and reminders to customers via email or text message.
• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.
• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.
• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.
Devices
Business size
Markets
Supported Languages
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Images
Features
Total features of Vagaro: 103
- Access Control
- Accounting Management
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Attendance Management
- Auto-Responders
- Automated Billing
- Automated Scheduling
- Automatic Notifications
- Barcode Scanning
- Billing & Invoicing
- Business Analysis
- Calendar Management
- Calendar Sync with Google
- Class Scheduling
- Client Portal
- Clock In / Out
- Commission Management
- Compensation Management
- Contact Database
- Credit Card Integration
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import
- Data Import/Export
- Data Synchronization
- Digital Signature
- Discount Management
- Drip Marketing
- Electronic Payments
- Email Distribution
- Email Marketing Management
- Email Notifications
- Email Templates
- Email Tracking
- Employee Management
- Employee Portal
- Employee Profile
- Employee Self Service
- Event Management
- Event Scheduling
- Facility Scheduling
- Forms Management
- HIPAA Compliance
- History Tracking
- Incentive Programs
- Inventory Management
- Inventory Tracking
- Mobile Alerts
- Multi-Location
- Multiple User Accounts
- POS
- POS Integration
- Payroll Management
- Permission Management
- Presentation Streaming
- Productivity Reporting
- Promotions Management
- Purchase Order Management
- Question Branching
- Ratings & Reviews
- Real Time Reporting
- Recurring Billing
- Recurring Tasks
- Referral Tracking
- Reminders
- Reservations Management
- Retail Inventory Management
- Rewards Management
- Role-Based Permissions
- SMS Integration
- SMS Marketing Managment
- SOAP notes
- SSL Security
- Sales Analytics
- Sales Reporting
- Sales Tracking
- Scheduled Reporting
- Scheduling
- Secure Login
- Shopping Cart
- Social Media Integration
- Task Scheduling
- Task Tracking
- Team Calendars
- Third Party Integration
- Time Clock
- Time Clock Integration
- Timesheets
- Transaction History
- User Photos
- Video Conferencing
- Video Streaming
- Web Forms
- Website Integration
- Website Management
- Widgets
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Reviews
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- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best merchant software
Reviewed on 2021-01-27
Overall I am having a great experience.
Overall I am having a great experience.
Pros
I love the fact there is a 24/7 staff to help with issues. I hated how other competitors made you email them to get a response.
Cons
Pricing. Everything is $10 additional that all.
Response from Vagaro
Hi Jennifer, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to setup and use
Reviewed on 2021-01-17
Pros
Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.
Cons
As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.
Response from Vagaro
Hi Elizabeth, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Be careful Trainers and Gym Owners
Reviewed on 2020-03-06
I’m pretty mad that i started. I should have not been so conservative when i opened my gym and went...
I’m pretty mad that i started. I should have not been so conservative when i opened my gym and went with my gut. I’m in the transition of getting out. ALOT of client credit cards to transfer. Not easy. Not fun. Choose wisely
Pros
It has reviews on its page. And customer service responds pretty quick
Cons
The marketing service wasn’t what I was expecting at all. And not what it was made up to be. I’ll be using the calendar and payment system for a little bit longer. Till I can transition everything smoothly. If I could do it faster i would. You can’t see payments transition like other payment company’s. Every feature has some type of limitation. I don’t believe they specialize in anything. I wanted to use them cuz I thought they would be a “all in one” and save me money. But it was a terrible idea.
- EVERYTHING HAS TO BE PUBLIC
- TAGGING PEOPLE FOR MARKETING IS A JOKE!
- They have no where to store leads. Only customers.
- you don’t have ANY flexibility building the website
- the way your money transfers is a pain in the butt to keep track of.
- The membership system is the most inconvenient thing on the planet. You get a notificaition but there’s no feature that it will automatically recharge and try again.
- The customized app there’s no flexability too... they want ya to pay out the ass to just have a place for people to schedule.
- the Percentages they take is CRAZYYY high.... anything over 4000 dollars they automatically take an extra 4% or something as an add on.
- terrible business choice for
Response from Vagaro
Hello Jake,
Vagaro is not designed to be a sales-driven application in which you store leads etc., we are business management and scheduling software. We do have marketing campaign options available through both email and text message communication, and we provide dashboard level visibility into the efficacy of these efforts.
The customized app is competitively priced, based on our research into other similar companies that offer it.
Financial reporting feature allows you to easily check deposits from within the software.
To have your clients book online you do need a public listing on the Vagaro website, but you also have the option of hiding your listing if you prefer.
The marketing tool allows you to use a number of different filters, but to customize lists would require you to use client tagging.
Our merchant services rates do not increase if you process more payments, and you can always select a merchant services plan that suits your needs.
Regards,
Dan C.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great App for your business.
Reviewed on 2020-11-09
My experience has been positive so far but it does have some problems that need to be worked on so...
My experience has been positive so far but it does have some problems that need to be worked on so the system can be the best on the market Ever!
Pros
I love the fact that I can easily book a client and rebook a client. The calendar is set up very nicely and organized. I have used a lot of systems in the past and this one is the best I have used. I love that I can also easily move a client's appointment to a different day and time without cancelling and rescheduling it.
Cons
I do not like that the software has some problem when a client is searching (anytime) for a service in vagaro and my page does not show up because (anytime) doesn't mean (anytime) it means at that moment. Which is very frustrating because anytime should mean search anytime. With covid and hours changing that is causing us to lose business because our company is only by appointment. This needs to be fixed. I also do not like that you can't add time in for cleaning. With covid happening I should be able to have a time slot that is for cleaning 30 minutes so a client cannot book during that time. Another flaw.
Response from Vagaro
Hi Autumn, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best CMS for Single Chair salons
Reviewed on 2021-01-22
Pros
It's easy to use. The basic service is enough to operate a business. To give your business a boost, add on services are offered at a reasonable price. The customer service is outstanding and readily available 14 hours a day M-S.
Cons
Some of the add ons I might have appreciated in the base price like some of the other systems do. You can't open days up in the schedule if they are not your regular days without opening them up to infinity. For instance, if I work only Tuesdays and I want to work 1 Monday a month. I cant just open that one Monday, I have to open all Mondays in the system or manually blockout the Mondays I don't want to work.
Response from Vagaro
Hi Yeefah, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!
Vagaro FAQs
Below are some frequently asked questions for Vagaro.Q. What type of pricing plans does Vagaro offer?
Vagaro offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month
Q. What are the main features of Vagaro?
Vagaro offers the following features:
- Access control
- Accounting management
- Activity dashboard
- Activity tracking
- Appointment history & spending trends
- Automated Scheduling
- Automated appointment status responder
- Automated billing for memberships and packages
- Automated email marketing
- Automatic Notifications
- Automatic birthday or anniversary emails
- Automatic syncing & security
- Barcode scanning using a barcode reader or a phone camera
- Billing & invoicing
- Branching
- Business reports weekly, monthly & yearly
- Calendar sync with Google
- Class scheduling in house and online
- Client database
- Client information accessible at all relevant screens
- Clock in / out
- Clock in and out
- Commission and hourly payroll
- Commission management
- Compensation management
- Complete appointment booking controls
- Configurable automated reminders
- Contact database
- Credit card processing from computers or mobile devices
- Customer accounts
- Customer history
- Customer reviews
- Customizable booking widgets for any website
- Customizable reporting
- Customizable templates
- Dashboard creation
- Data import/export
- Discount management
- Domain manager
- Electronic payments
- Email Templates and Easy Drag and Drop Creation
- Email distribution
- Email marketing for customers
- Email receipts including client's signature
- Email tracking
- Employee management
- Employee portal
- Employee profile
- Employee self-service from any device
- Event scheduling
- Facility scheduling
- Full inventory management
- Import contacts from Excel, Google, Yahoo...
- Incentive program
- Integrates with Authorize.net, Yelp, and more
- Integrates with Facebook, Google, Pinterest and more
- Inventory management with reporting
- Inventory tracking of sold, lost, expired products and more
- Multi Views and staff calendar management
- Multi-location
- Multiple user accounts
- Online shopping cart with shipment calculation
- POS
- Permission management
- Productivity reporting
- Promotions management
- Purchase orders
- Real time reporting
- Recurring billing
- Recurring tasks
- Referral tracking
- Reservations management
- Reward distribution
- Role-based permissions
- SMS and push notifications
- SMS text reminders
- SSL security
- Sales reporting
- Sales tracking
- Scheduled emails
- Scheduled reporting
- Secure login
- Smartwatch support
- Swipe credit cards and sell products
- Task scheduling
- Task tracking
- Tracking features
- Transaction history
- User photos
- Website builder
- Website integration
- Website management
- Yelp, Facebook & Instagram Integration
Q. Who are the typical users of Vagaro?
Vagaro has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid Size Business
Q. What languages does Vagaro support?
Vagaro supports the following languages:
English
Q. Does Vagaro support mobile devices?
Vagaro supports the following devices:
Android, iPhone, iPad
Q. What other apps does Vagaro integrate with?
Vagaro integrates with the following applications:
BirdEye, Facebook, Google Calendar, Gusto, Gusto, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero
Q. What level of support does Vagaro offer?
Vagaro offers the following support options:
Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
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