About Vagaro
Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.
With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.
Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.
Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.
Key benefits of Vagaro
• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.
• Users can send booking confirmation and reminders to customers via email or text message.
• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.
• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.
• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of Vagaro: 181
- Access Controls/Permissions
- Accounting Software
- Activity Dashboard
- Activity Tracking
- Address Book
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling Software
- Attendance Management
- Attendance Tracking Software
- Auto-Responders
- Automated Scheduling
- Availability Indicator
- Availability Management
- Barcode / Ticket Scanning
- Before & After Pictures
- Billing & Invoicing
- Booking Management
- Booth Rental Management
- Business Coaching
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Capacity Management
- Charting
- Check-in/Check-out
- Class Management
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Clock In / Out
- Color Codes/Icons
- Commission Management
- Committee Management
- Communication Management
- Compensation Management Software
- Confirmation/Reminders
- Contact Database
- Costume Management
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Mobile App
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Digital Signature Software
- Discount Management
- Drag & Drop
- Drip Campaigns
- Dues Management
- Electronic Payments
- Email Distribution
- Email Invitations & Reminders
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Employee Management
- Employee Portal
- Employee Profiles
- Employee Scheduling Software
- Employee Self Service
- Enrollments/Onboarding
- Event Management Software
- Event Scheduling
- Facility Scheduling
- Faculty/Staff Management
- For Physical Therapy
- For Salons and Spas
- Forms Management
- Gift Card Management
- Goal Setting / Tracking
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Hybrid Trainer
- In-person Trainer
- Incentive Management
- Inventory Management Software
- Inventory Tracking
- Invoice Management
- Life Coaching
- Loyalty Program
- Marketing Automation Software
- Member Database
- Member Directory
- Member Management
- Member Portal
- Member Types
- Membership Management Software
- Membership Renewals
- Mentor/Coach Matching
- Mobile Access
- Mobile Alerts
- Mobile App
- Multi-Location
- Multiple User Accounts
- No-Show Tracking
- Online Booking
- Online Payments
- Online Registration
- Online Trainer
- Patient Management Software
- Patient Portal Software
- Patient Records Management
- Payment Processing Software
- Payroll & Commissions
- Payroll Management
- Point of Sale (POS)
- Practice Management
- Presentation Streaming
- Productivity Analysis
- Progress Notes
- Progress Tracking
- Promotions Management
- Purchase Order Management
- Question Branching
- Ratings / Reviews
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Records Management Software
- Recurring Appointments
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Resource Scheduling
- Retail Inventory Management Software
- Rewards Management
- Role-Based Permissions
- Room Booking
- SMS Marketing Managment
- SMS Messaging
- SOAP notes
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Scheduled / Automated Reports
- Scheduling Software
- Secure Login
- Self Check-in/Check-out
- Self Service Portal
- Shopping Cart Software
- Social Media Integration
- Sport Coaching
- Staff Management
- Task Progress Tracking
- Task Scheduling
- Team Calendars
- Third Party Integrations
- Time Clock Software
- Timesheet Management
- Transaction History
- Treatment Packages
- Treatment Planning
- User Profiles
- Video Conferencing Software
- Video Streaming
- Wait List Management
- Web Forms
- Website Integration
- Website Management
- Widgets
- eCommerce Management
Alternatives
WellnessLiving
Mindbody
SimplyBook.me
Gymcatch
Reviews
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- Industry: Medical Practice
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
VAGARO FOR MEDICAL AESTHETICS PRACTICE
Reviewed on 2021-05-30
I love that Technical Support Staff are knowledgeable, patient and available when I need them.
I love that Technical Support Staff are knowledgeable, patient and available when I need them.
Pros
I LOVE the ease of scheduling clients from my hand held devices. Love the Colors, design; very user friendly.
Cons
Honestly need to play around more with the Features, which I hear a many (from a friend whom I referred for her Yoga Business. She switched from Mind Body and LOVES Vagaro).
Wish Vagaro would invest in NICE Modern looking POS devices like Square and Clover.
- Industry: Individual & Family Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Vagaro at Take Two Salon
Reviewed on 2021-05-03
What I appreciate most is the great customer service. I also appreciate that the "request for a...
What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.
Pros
Vagaro iseasy to use, easy to train, and offers fair pricing.
Cons
If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere
Response from Vagaro
Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses!
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
TERRIBLE customer service and point of sale!
Reviewed on 2018-01-12
Pros
Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal.
TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue
Cons
I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards.
Response from Vagaro
You didn't report issues accessing any of the account functions. If you had we would have advised on how to correct any connectivity issues. The mobile CC reader which operates with the Vagaro Pro app does use a headphone jack which works with the iPhone X adapter; we have no issues w/ compatibility/connection reliability. The report of a 20-minute hold time is inaccurate. Even including high call volumes, our average time to answer is 2 mins. We are also hiring more staff as we would rather it be even less time. Rates & fees were disclosed on the merchant services signup page & you had a screen to review the application before signing, disclosing everything. You called 1x regarding merchant services and had all of your questions answered accurately. The call record was reviewed.
Gift card order: design, proofing, and approval process completed. You never told the graphics team you wanted a foil inlay on gift cards and you approved the proof. Mgmt professionally told you all of this.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Vagaro is an INCREDIBLE deal & service!
Reviewed on 2021-03-04
Vagaro is hands down the best!! We thought we needed to switch to Mindbody recently (because a...
Vagaro is hands down the best!! We thought we needed to switch to Mindbody recently (because a handful of nearby studios used them), and we were back in just TWO weeks because Mindbody's software and customer service were unbelievably awful. Vagaro has superior customer service, intuitive system use, MUCH better user-interface, and overall an excellent staff and customer experience! Our clients were SO happy when we switched back to Vagaro :)
Pros
It's easy to use, customer service is always available and helpful (even if they can't solve your request right away, they get back to you), our customers LOVE the ease of the program, and it's actually affordable!
Cons
I do wish you could check people in to a class and if someone didn't show, it would register as like 7/8 in the class count after checkout so we could see the "realtime" class attendance.
Response from Vagaro
Hi Melinda, we just wanted to thank you for your kind feedback. We are so glad that you and your clients love the software, and thankful to have you as one of our Vagaro Businesses!
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Everything you need to know about Vagaro
Reviewed on 2021-03-10
Overall I am getting used to it. Vagaro is like driving a stock car. I think they can use some...
Overall I am getting used to it. Vagaro is like driving a stock car. I think they can use some improvements that will make the world of difference. Everytime I call customer service I learn of a secret "work around" that seems like it should just be included in the feature. I do not dislike the software I just know there are some major improvements that can be made to make this software so much better.
Pros
What I like the most about Vagaro is the user friendly mobile app. I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully. Other email marketing softwares I have used seem less successful in reaching the customers inbox.
Cons
The overall navigation of the site on the business end. Its alot of clicking around. The windows are hard to find. The search menu is annoying. If you are working in one window then have to edit something else you cannot continue or modify the edit within the same window you must leave that window enter another page then come back. Its too much back and forth for no reason. I do not like the reporting I think that could use alot of improvement. I do not like how I feel lost within Vagaro alot of times I find myself staring at the screen thinking "where do I go?" "How can I find this info?" These are not huge changes but I think with a few adjustment Vagaro's business user side can be more user friendly. Con: Marketing tool difficult to use. Con: when booking with multiple employees does not show all screens must click the name every time. Con: IOU feature, autopayments, editing packages and memberships for past and future sessions and costs.
Response from Vagaro
Hello, we just wanted to say thank you so much for your feedback. We hope that you are enjoying our software and are happy to help any time you have questions. You can also reference our help site at support.vagaro.com which has many articles with step by step instructions. Thank you!
Vagaro FAQs
Below are some frequently asked questions for Vagaro.Q. What type of pricing plans does Vagaro offer?
Vagaro offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Per Feature
- Free Trial: Available
Q. Who are the typical users of Vagaro?
Vagaro has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Vagaro support?
Vagaro supports the following languages:
English
Q. Does Vagaro support mobile devices?
Vagaro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Vagaro integrate with?
Vagaro integrates with the following applications:
Facebook, Google Calendar, Gusto, Instagram, Microsoft Excel, Microsoft Outlook, Quickbooks Online, WordPress, Xero, Zoom Meetings
Q. What level of support does Vagaro offer?
Vagaro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Vagaro.
- Scheduling Software
- Calendar Software
- Medical Scheduling Software
- Spa Software
- Salon Software
- Fitness Software
- Personal Trainer Software
- Yoga Studio Software
- Massage Therapy Software
- Pilates Studio Software
- Barbershop Software
- Dance Studio Software
- Membership Management Software
- Appointment Scheduling Software
- Coaching Software
- Physical Therapy Software
