About OpsGenie

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.

Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.

Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.

Pricing starting from:

US$9.00/month

  • Free Trial
  • Free Version
  • Subscription
View Pricing Plans

Key benefits of OpsGenie

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.

Devices

Business size

S M L

Markets

Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$9.00/month

  • Free Trial
  • Free Version
  • Subscription
View Pricing Plans

Images

Respond to alerts and incidents from the mobile app
On-Call Management
Command and control incidents from the incident command center
Leverage the alerting power of Opsgenie, stay in full control of your data
Opsgenie’s Incident Investigation Dashboard
Rich alerting
View 7 more
OpsGenie video
OpsGenie video
OpsGenie video
OpsGenie screenshot: Respond to alerts and incidents from the mobile app OpsGenie screenshot: On-Call Management OpsGenie screenshot: Command and control incidents from the incident command center OpsGenie screenshot: Leverage the alerting power of Opsgenie, stay in full control of your data OpsGenie screenshot: Opsgenie’s Incident Investigation Dashboard OpsGenie screenshot: Rich alerting

Features

Total features of OpsGenie: 58

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Calendar Management
  • Call Routing
  • Chat/Messaging
  • Collaboration Tools
  • Communications Management
  • Contact Management Software
  • Corrective and Preventive Actions (CAPA)
  • Customizable Fields
  • Dashboard Creation
  • Dashboard Software
  • Data Synchronization
  • Disaster Recovery
  • Email Alerts
  • Email Management Software
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • FTP Monitoring
  • IT Incident Management
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Incident Reporting
  • Issue Auditing
  • KPI Monitoring
  • Mail Server Monitoring
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • On Call Scheduling
  • Prioritization
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Remediation Management
  • Reminders
  • Reporting/Analytics
  • Root Cause Analysis
  • Scenario Planning
  • Secure Data Storage
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Status Tracking
  • Team Calendars
  • Templates
  • Transaction Monitoring
  • Uptime Reporting
  • User Management
  • Video Conferencing Software

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Reviews

Overall rating

4.7 /5
(122)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.3/5
Customer Support Software
4.7/5

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Showing 5 reviews of 122
Fernando S.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A most have

Reviewed on 2018-07-31

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much...

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Joshua V.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

OpsGenie Journey

Reviewed on 2020-03-05

We needed a way to monitor our infrastructure over the weekend without having to pay someone to...

We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros

Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy way to Oncall and Incident Management

Reviewed on 2021-03-18

We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

Pros

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Cons

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Verified Reviewer
Overall rating
  • Industry: Consumer Electronics
  • Company size: 501-1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Informational

Reviewed on 2018-07-31

Great product .great value

Great product .great value

Pros

Easy usage. Good interface. Lot of info I'm one screen

Cons

Renewal process is nor simple. You need to improve the process.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Basic incident management platform for startups

Reviewed on 2020-09-24

Satisfied given the amount of money we pay with them

Satisfied given the amount of money we pay with them

Pros

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Cons

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

Showing 5 reviews of 122 Read all reviews

OpsGenie FAQs

Below are some frequently asked questions for OpsGenie.

OpsGenie offers the following pricing plans:

  • Starting from: US$9.00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

We do not have any information about OpsGenie features

OpsGenie has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

OpsGenie supports the following languages:

English

OpsGenie supports the following devices:

Android (Mobile), iPhone (Mobile)

OpsGenie integrates with the following applications:

Airbrake, AppSignal, Boundary, CA Flowdock, Campfire, CircleCI, Circonus, Crashlytics, Datadog, Desk.com, Freshservice, HipChat, JIRA Service Management, Jira, Librato, Loggly, LogicMonitor, Microsoft Azure, Nagios XI, Network Performance Monitor, New Relic One, Operations (formerly Stackdriver), Panopta, Papertrail, Pingdom, Planio, Redmine, Server Monitoring by Server Density, ServiceNow, Site24x7, Slack, Sumo Logic, Twilio Voice, WhatsUp Gold, Zabbix, Zendesk

OpsGenie offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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