Opsgenie Overview
What is Opsgenie?
Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.
Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.
Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
Opsgenie Overview
Pricing
Pricing options
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity.
https://www.atlassian.com/software/opsgenie/pricing
We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Opsgenie Features
Media
Opsgenie Reviews
Opsgenie Reviews
A most have
I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
OpsGenie Journey
We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Basic incident management platform for startups
Satisfied given the amount of money we pay with them
OpsGenie is a no-brainer
We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.
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A most have
Pros
I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features
Cons
I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product
OpsGenie Journey
We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Pros
Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.
Cons
The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.
Basic incident management platform for startups
Satisfied given the amount of money we pay with them
Pros
What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.
Cons
One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms
Informational
Great product .great value
Pros
Easy usage. Good interface. Lot of info I'm one screen
Cons
Renewal process is nor simple. You need to improve the process.
OpsGenie is a no-brainer
We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.
Pros
The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.
Cons
I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.
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Opsgenie Pricing
Opsgenie Pricing
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity.
https://www.atlassian.com/software/opsgenie/pricing
We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity.
https://www.atlassian.com/software/opsgenie/pricing
We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
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Opsgenie Features
Opsgenie Features
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Categories
Categories
Additional information for Opsgenie
Additional information for Opsgenie
Key features of Opsgenie
- API
- API requests
- Activity Dashboard
- Add note
- Alert actions
- Alerts and email notifications
- Android / iPhone apps
- Application Integration
- Attached files
- Automated Scheduling
- Automatic Customer Notices
- Automatic Reminders
- CRM Integration
- Chat Functionality
- Collaboration Tools
- Custom actions
- Customizable Categories
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Detailed tracking
- Disaster Recovery
- Email Alerts
- Email Integration
- Escalation Management
- Escalations
- Event Logs
- Free form text
- Group Calendars
- Group Scheduling
- Heartbeat monitoring
- Incoming phone call routing
- Integration plugins
- Marid integrations
- Monitoring tools
- Multi-Location
- Multiple communication channels
- On-call schedules
- Real Time Updates
- Remote Access
- Reporting
- Rich notifications
- SMS / phone notifications
- Scenario Planning
- Schedules and on-call rotations
- Seamless integration
- Secure Data Storage
- Service Level Management
- Single sign-on
- Subscription Servies
- Tags
- Tags and optional fields
- Task Scheduling
- Team Calendars
- User Management
- Workflow Management
- iPhone / Android push notifications
Benefits
Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.
Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.
Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.
Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.
Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.
Opsgenie FAQs
Opsgenie FAQs
Below are some frequently asked questions for Opsgenie.
Q. What type of pricing plans does Opsgenie offer?
Opsgenie offers the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Q. What are the main features of Opsgenie?
Opsgenie offers the following features:
- API
- API requests
- Activity Dashboard
- Add note
- Alert actions
- Alerts and email notifications
- Android / iPhone apps
- Application Integration
- Attached files
- Automated Scheduling
- Automatic Customer Notices
- Automatic Reminders
- CRM Integration
- Chat Functionality
- Collaboration Tools
- Custom actions
- Customizable Categories
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Detailed tracking
- Disaster Recovery
- Email Alerts
- Email Integration
- Escalation Management
- Escalations
- Event Logs
- Free form text
- Group Calendars
- Group Scheduling
- Heartbeat monitoring
- Incoming phone call routing
- Integration plugins
- Marid integrations
- Monitoring tools
- Multi-Location
- Multiple communication channels
- On-call schedules
- Real Time Updates
- Remote Access
- Reporting
- Rich notifications
- SMS / phone notifications
- Scenario Planning
- Schedules and on-call rotations
- Seamless integration
- Secure Data Storage
- Service Level Management
- Single sign-on
- Subscription Servies
- Tags
- Tags and optional fields
- Task Scheduling
- Team Calendars
- User Management
- Workflow Management
- iPhone / Android push notifications
Q. Who are the typical users of Opsgenie?
Opsgenie has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Opsgenie support?
Opsgenie supports the following languages:
English
Q. What type of pricing plans does Opsgenie offer?
Opsgenie has the following pricing plans:
Free, Subscription
Q. Does Opsgenie support mobile devices?
Opsgenie supports the following devices:
Android, iPhone, iPad
Q. What other apps does Opsgenie integrate with?
Opsgenie integrates with the following applications:
AdRem NetCrunch, Bugsnag, CloudSploit, Dynatrace Ruxit, Hosted Graphite, Monitis, Server Density, Slack, VisitorTrack, Workato
Q. What level of support does Opsgenie offer?
Opsgenie offers the following support options:
Knowledge Base, Video Tutorials, Online Support, Phone Support
I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product