--- description: Detailed reviews on Freshdesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Freshdesk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.ca/software/10317/freshdesk Page: 1 / 141\ Next: [Next page](https://www.getapp.ca/software/10317/freshdesk?page=2) > Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation. > > Verdict: Rated **4.5/5** by 3486 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshdesk \* Reduces manual ticket sorting by automatically categorizing, prioritizing, and routing incoming tickets to the appropriate agents or teams based on configurable rules. \* Consolidates customer interactions from email, phone, chat, social media, and web into a single agent workspace, eliminating the need to switch between platforms. \* Accelerates resolution of common queries through AI-powered chatbots and a self-service knowledge base, reducing inbound ticket volume for support teams. \* Supports agent collaboration on complex issues through shared ticket ownership, internal notes, and linked tickets across departments. \* Enforces service standards with SLA management tools that track response and resolution deadlines and trigger escalations when thresholds are approached. \* Provides managers with reporting and analytics dashboards that surface team productivity, resolution trends, and customer satisfaction metrics. \* Adapts to diverse support structures through configurable automation rules, custom ticket fields, and role-based access controls. \* Integrates with third-party CRMs, billing platforms, and communication tools, embedding support workflows into existing operational stacks. \* Supports distributed and remote teams through browser-based access and mobile apps, keeping agents connected regardless of location. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3486 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece and 39 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Automated Responses - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Monitoring - Call Recording Software - Call Routing - Canned Responses - Case Management Software ## Integrations (60 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 45 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.getapp.ca/directory/841/complaint-management/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Complaint Management Software](https://www.getapp.ca/directory/841/complaint-management/software) - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [AI Agents for Customer Support](https://www.getapp.ca/directory/5025/ai-agents-for-customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2216 reviews) ## Reviews ### "Easy To Find Support Tickets and Cost Effective" — 5.0/5 > **Jesse** | *July 23, 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: You can easily view all support tickets coming into your company on the dashboard. Additionally, there are plenty of options to filter by what you want to search by like what time the ticket came in, who it is assigned to, the status, etc. The UI side navigation is very transparent and flows very well. > > **Cons**: When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company. Signing in can also be a headache with how it's configured, I have to login twice and that gets confusing. > > I have had a good experience using Freshdesk to respond to support cases from customers. The software itself is very cost friendly and easy to find tickets. It also integrates well with third party development tools so updates are synchronous. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *May 25, 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Cons**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Freshdesk review" — 4.0/5 > **Sai phaneendra** | *September 11, 2026* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: It's an excellent solution for our small sized business we needed a reliable, easy-to-manage customer support platform without unnecessary complexity. > > **Cons**: Recent updates have been largely incremental. The platform's value would increase significantly with deeper integration across other business functions ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *November 14, 2025* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Cons**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Freshdesk review by Suresh" — 4.0/5 > **Suresh** | *June 29, 2026* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3 months. > > **Cons**: Easy to onboard but customizations or personalizations are very limited apart from these i guess the tool is very efficient and have very less cons ----- Page: 1 / 141\ Next: [Next page](https://www.getapp.ca/software/10317/freshdesk?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/10317/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data