About CiiRUS
Ciirus is a cloud-based vacation rental and property management platform created for small to medium-sized businesses. Property managers can use this tool to communicate with staff and manage necessary duties. By logging into the Ciirus cloud, office and field staff can communicate using various online and mobile communication tools to view, assign and dispatch projects and tasks real-time. Instant notifications are available on-screen and can also be sent and shared via SMS and email.
Reservations and quoting engines are optimized to work with external websites, integrations, selected channel partners, SuperSites and agent portals. Homeowners can also access their account using the online homeowner portal where they may be permitted to add or edit reservations and information, as well as send quotes to potential guests, among other features.
Ciirus also offers website and marketing tools that include custom web and mobile design, feature homes, integrated booking engines and newsletter distribution with advanced filtering options for mailing campaigns.
The software also creates business reports covering many areas such as balances due, expected arrivals, occupancy reports, rental income and percent occupancy. Custom reports may also be created through advanced data manipulation and flexible filtering options. Reports can be viewed as color data graphs and be sent directly by email or shared to a database.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to CiiRUS
Key benefits of CiiRUS
The CiiRUS network is connected to major channel partners and travel companies providing a seamless integration process streaming listings directly to the selected channels.
Users can access the Ciirus cloud, optimized to display on mobile phones or via any other device to check availability, add or edit reservations, view and edit inventory, and more.
Ciirus features can be plugged into any existing website using a Wordpress server and the availability calendar can be inserted into any third-party website.
The management services work in real-time and provide tools to dispatch, manage and bill housekeeping and maintenance.
Ciirus delivers a flexible website and marketing engine including newsletter distribution with an advanced filtering option for mailing campaigns.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United Kingdom, United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to CiiRUS
Images
Features
Total features of CiiRUS: 50
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Reviews
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Ciirus fully considers the property manager and is open to whatever ideas we have!
Reviewed on 5/11/2017
The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed...
The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed notes of everything that is done, which makes it easy to track down the history and keep track of the many events that occur throughout a guest's stay.
Pros
I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software.
Cons
As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Good but could be a whole lot better
Reviewed on 5/7/2019
Pros
It covers all the basics requirements for a booking software
Cons
The ical calendar is slow to sync with my other listing websites, can take up to an hour or more.
It is clunky to use and I've had several glitches that can take quite some time to resolve.
Response from CiiRUS
Hi Catherine,
This is great feedback. iCal integrations are notoriously unreliable, and provide developers like us with very little flexibility to help - this is why we provide comprehensive 2-way API feeds to connect you with sites like HomeAway, Vrbo, Airbnb, TripAdvisor, Home To Go, and Booking.com. If you aren't yet set up with the direct connections, please contact [email protected] to get plugged in. It will make a world of difference for you. Also, I was sorry to hear that some of your concerns took time to resolve. If you are ever experiencing such a delay, our admin staff is available at the main office number to connect you with a rep and bring rapid resolution to your cases. You can also email [email protected] to talk more about your experiences and help us to do better next time.
Kind regards,
The CiiRUS Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Failed Implementation - Know what you are buying
Reviewed on 11/18/2020
Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high...
Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high and I'm still not sure what we paid for. Basic implementation training can be achieved with their video training, they scrape the websites of existing bookings on HA to build properties, they use pretty basic templates for websites. As I said we were 5 weeks into implementation. Go Live Day we only had 1 channel semi operational. AirBnB and it was not collecting taxes correctly. TripAdvisor and Home Away followed about a week later but we learned what we thought was their responsibility was really our responsibility to work with the channels to get the changes done. Booking.com was never implemented and it represents 30% of our business so in reality I would say we never really were live. We had many software issue/problems and honestly I expected we would have some. It is software. It was very concerning though when core functionality just didn't seem to work correctly. They advertised on their website an integration with a smartlock company that didn't exist and of course it was the one that we needed. Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually. We found that we were ultimately having to touch ever booking to post payments for AirBnB, to put in door lock codes, to make sure emails were sent and to resend etc.
Pros
We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal. Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug.
Cons
There are two versions of the software... the SAAS version that they call ONE and a Windows version. ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One. We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed. The user experience has you opening lots of different modules to be able to get details you need. Very disjointed. Guest communication is a big deal for us... SMS we never could get working and were told it only works with their CRM for automated messaging... you can't send an SMS on the fly if you needed to quickly reach out to a guest. None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it. They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need. Ask they why you have to use Mailchimp. Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file. Booking.com has to have a very specific setup (if you use Group Home in Booking.com you will need to change) that we found at the last minute.
Response from CiiRUS
Hi Bill,
To this day it remains deeply disappointing that we were unable to satisfy you and launch your business onto CiiRUS successfully.
While the vast majority of our customers experience a smooth and rapid onboarding, it is harder for some businesses than others, and no system is capable of handling every possible need.
I am pleased to let you know that we have launched major improvements to several of the areas that prevented us from moving forward together. The new Unified Inbox ties Airbnb messaging, emails, SMS, and Vrbo inquiries together with the reservations; the new Airbnb API supports the stacked tax approach you were aiming for; the new Task Manager updates support the native housekeeping goals you had; customers who require Booking.com are experiencing much success through the newly rebuilt Extended Network API.
If you're willing, it would be great to reconnect and show you the extent to which we've taken your feedback to heart.
Thanks Bill!
Josh at CiiRUS
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Easy to use but has frequent bugs
Reviewed on 9/12/2022
It is useful, easy to understand and simple
It is useful, easy to understand and simple
Pros
It is simple and easy to use, also customer service is really great.
Cons
It has a lot of bugs and gets frozen a lot of times.
Response from CiiRUS
Hi Daniela,
Thanks for taking the time to share your feedback!
I'm really glad to hear you've had a pleasant experience with our customer support team; they truly are the best at what they do.
Your comments about the frequency of bugs are concerning. Is it possible you haven't moved over to the new version yet? As you may know, our legacy platform is hosted on Windows, however, the new future-facing version of CiiRUS is hosted on the web. The new platform is lightning fast, and hosts tons of major features like the Unified Inbox, Trust Accounting, and Task Manager.
Would you mind contacting me back at [email protected] so we can be sure to investigate the issues you've had and resolve them together? We can meet online or if you're local you are welcome to visit our office.
Yours sincerely,
Josh at CiiRUS.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use & great customer support
Reviewed on 3/6/2020
We have increased our portfolio of homes and sales revenue by using the Ciirus software
We have increased our portfolio of homes and sales revenue by using the Ciirus software
Pros
Really easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus.
Cons
It would be good if we could store documents related to the owner and have an email too build within Ciirus.
CiiRUS FAQs
Below are some frequently asked questions for CiiRUS.Q. What type of pricing plans does CiiRUS offer?
CiiRUS offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Solo Edition - $29/month Enterprise Edition - $35/month Rental Exchange - $199/month Agent Edition - $299 per month Users can also use the calculator functions on the website to determine monthly subscription cost based on the features and services they would like to use.
Q. Who are the typical users of CiiRUS?
CiiRUS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CiiRUS support?
CiiRUS supports the following languages:
English
Q. Does CiiRUS support mobile devices?
CiiRUS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CiiRUS integrate with?
We do not have any information about what integrations CiiRUS has
Q. What level of support does CiiRUS offer?
CiiRUS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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