About 365villas

365Villas is a leading All-In-One Vacation Rental Software comprehensively built for any device. In addition to powerful Property Management Software (PMS), we offer integrated websites, channel manager, and revenue management solutions to users of all sizes in over 60 countries. Our PMS is highly flexible and easy to use. Unified Communications, Owner Management, and Integrated Accounting are some of our differentiators. With 365Villas, there are no start-up fees, no transaction fees, and no lock-in contracts.

Pricing starting from:

US$106.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of 365villas

Comprehensive Property Management Software also purpose-built for mobile

Powerful and fully cusomtizable Owner Statement functionality, which in and of itself, typically saves a user of our several days a month that they would otherwise spend manually producing statements for their owners.

Integrated Channel Manager for all the large OTA's and more than 60 regional and local channels.

Purpose-built email enables Unified Communications, scenario-based email templates, automated messaging, auto-responders, and more.

Unified Inbox and a fully integrated email experience help us deliver up to twice the productivity gains of most PMS systems.

Integrated Accounting

Integrated websites built on Wordpress

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Argentina, Australia, Aruba, Barbados, Canada , Chile, Costa Rica, Spain, United Kingdom, Italy, Jamaica, Mexico, Portugal, United States, British Virgin Islands

Supported Languages

English, French, Spanish

Pricing starting from:

US$106.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of 365villas: 45

  • API
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Channel Management Software
  • Commission Management
  • Communication Management
  • Contact Management Software
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Electronic Payments
  • Email Management Software
  • Email Templates
  • Expense Tracking
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Invoice Management
  • Lead Management Software
  • Maintenance Scheduling
  • Marketing Automation Software
  • Multi-Currency
  • Online Booking
  • Owner Statements
  • Payment Processing Software
  • Price/Margin Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Room Booking
  • Third Party Integrations
  • Vendor Management Software
  • Website Integration
  • WordPress Integration
  • Work Order Management

Alternatives

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Rentals United

4.0
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Hostaway

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Reviews

Overall rating

4.7 /5
(153)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 153
Kieren
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software, even better service and responsiveness

Reviewed on 8/30/2016

I spent a lot of time going through various options for my small property management company,...

I spent a lot of time going through various options for my small property management company, trawling through reviews and watching demos. 365villas was decided upon as the best option for me in particular for the all inclusive package available, including website, customer management/reservation system, booking platform, and importantly channel manager.

The website is a Wordpress template, with the possibility to add on plug ins as required. At this stage, we have not added any plug ins as the base offering is complete and covers our needs. It is however good to have an experienced support team there to advise and further develop the site in the future. Each property has it's profile and booking form, and the recently updated photo gallery looks good and works well.

The reservation system covers all bases for me at this stage, and the automated processes have already saved me a number of hours in admin time. In particular creating quotes and rental agreements is very quick and easy once the templates have been set up.

The channel manager link works well, any issues here have tended to be between the channel manager and the channels themselves - the link from 365villas to Rentals United is good.

Pros

Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required.

I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Cons

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

Susanne
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bookings Processing and Confirmation

Reviewed on 12/6/2019

I have been using the software now going into my fourth year.
Whenever I have been unsure of...

I have been using the software now going into my fourth year.
Whenever I have been unsure of anything, it has been easy to seek training, either from my own team or through 365 Villas.
There has been continual improvement of the interface and functionality is always added to make my job easier.

Pros

The booking entry system is very easy to learn, understand and to use.

The training given to me was simple due to the clean and clear navigability of the interface.

The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language.

There is also a multi currency feature which is very important to us, this is always accurate and easy to use.

Clients details are stored in the database, so it makes it much quicker to send a confirmation to the repeat clients, as their information is pre-populated on booking entry when you type their name.

When processing a booking it is easy to add ad hoc services. If services are used regularly it is also very simple to store this data for quick selection whilst adding the booking.

Amending bookings is very quick and accurate, the amendments can then be either sent to the client or not, which is a very good feature.

Attachments can be pre-uploaded and send to the client on the booking confirmation.

The booking confirmation template is easily amendable, which is especially useful when you want to send the client some specific comments.

Cons

If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly.

Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes.

There are very few areas of criticism and perhaps this is not even worth mentioning, but the units field on the services dropdown is set to maximum of 30 and very occasionally it would be useful, if we could select more units.

One other area, where perhaps an improvement could be made is the management of adults, children and infants, whereby there is separate field for infants.

On the booking confirmation the adults and children are not differentiated, for example 2 adults and 1 child will display as 3 people. It would be very helpful to break this down into adults and children (and infants).

However, these kinds of improvements are always possible and the team at 365 Villas are always proactive in working with us on such issues.

Response from 365villas.com

Dear Susanne,

Thank you so much for the detailed feedback as well as the 5-stars. You emphasize a key point that is very important to us, which is responding to user needs.
Our system does distinguish between adults and children, but you are right that we do not further distinguish infants. We have made a note of this request and hope to add it soon.

Regards,

The 365Villas Team

Christina
Overall rating
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Very bad customer service!!

Reviewed on 5/14/2018

Pros

Very easy to use for small scale property managers, but quite expensive if you have up to 4 properties.

Cons

Very impolite customer service staff. It happened to me twice before deciding to stop using their services.

Response from 365villas.com

Ms Malfa originally wrote that she used our platform for 6-12 months. For some unexplained reason, Capterra changed this to less than six months. In fact, Ms Malfa was a free trial user. She began her trial on April 10. Her card failed on May 10 and she asked for a free extension, which our support team granted against policy when they should not have done.

During Ms Malfa's short time with us our service team made 4 courtesy outreach attempts. She contacted support twice, received her 1st response in 3.5 business hrs and her 2nd in 4 minutes. Correspondence on file appears professional. Ms Malfa scheduled 2 trainings, but was a no-show to one and 20 mins. late for the other. Her angst appears related to our trainer being unable to extend his time on-demand and her insistence on a discount on our service, which was declined. Our team member recommended a cheaper provider. We are disappointed by this review and by Capterra¿s failure to investigate it properly.

Peter
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

365villas Fits Like A Glove. Look no further.

Reviewed on 10/29/2019

We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected...

We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected to triple our growth in 2020. We will far exceed these growth goals. 365villas is strategically and operationally foundational to our growth strategy. We are now planning to acquire 2 to 3x more properties over the business goals for 2020.

Pros

I typically do write reviews. They earned this excellent review.
On a scale of 0-10 stars.
1. The People at 365. 12 stars.
2. Intuitive ease of use. 12 stars.
3. Functionality. 9.5 stars.
4. API Integration. 13 stars.
5. 3rd Party Partners. 12 stars.

My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning.
Put the time in.
Don't gloss over anything.
Learn it in the order they direct you to learn it.

Don't skip ahead.
Decide to be a power user.

Every day we reach a new milestone.
Every day our business gets smarter.
Easier to operate.
We were closing bookings a week I believe.
This was less than 15 days ago.
We are not power users...yet.
However... at every daily milestone we get so excited thinking we might be. Haha.

Cons

To articulate what I like least about the 365villas would not be of value to your purchase decision.
They are tiny nits.

Jim
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Short term Vacation Rental Property Management Software Solution

Reviewed on 9/16/2019

Bottom line - We have about 9 months experience with the team and product. While the learning curve...

Bottom line - We have about 9 months experience with the team and product. While the learning curve has been significant, I wouldn't change my decision to go with 365Villas. Modular and scalable pricing of a full functionality product like this is rare. Your not going to find something better if your business is young, small but is going to grow.

A key learning - While I'm a computer and software expert, my partners are not. The business and product is complex so there is a need for a product subject matter expert. That's me. Don't make the mistake of not having/growing one of your own.

Pros

Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career.

Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off. This modularity allows a small family firm like ours to add features as we develop the skills to make use of them, aka we don't pay for things we don't use until we are ready.

As a developer myself, I've come to know the support group. They have been exceptional.

Product Quality is very good and getting better as feedback from users like me helps improve the product.

Breadth of Functionality - The developers are regularly introducing features that continue to flesh out the functionality of the product.

Cons

Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn.

No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer.

Response from 365villas.com

Dear Jim,

Thank you very much for this review back in 2019. For other readers, we are pleased to clarify that in December of 2020, we launched a comprehensive fully mobile version of our platform that has been widely embraced by our user base.

Thanks for using our service, Jim.

The 365Villas Team

Showing 5 reviews of 153 Read all reviews

365villas FAQs

Below are some frequently asked questions for 365villas.

365villas offers the following pricing plans:

  • Starting from: US$106.00/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Not Available

Indicative Pricing: For 1-5 properties: Only Annual Subscriptions Professional Plan- $745 Enterprise Plan $1285 10-15 properties Monthly plan Professional Plan - $106/month Professional Plus Plan - $156/month Additional fee based services: - Add as many properties as you need to your subscription. - Assorted bolt-on options. - Integrated website, channel manager and revenue management solutions.

365villas has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

365villas supports the following languages:

English, French, Spanish

365villas supports the following devices:

Android (Mobile), iPhone (Mobile)

365villas integrates with the following applications:

Authorize.Net, PayPal, Stripe

365villas offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

Related categories

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