Escapia

Escapia

Vacation rental software and guest management system

About Escapia

Escapia is a cloud-based vacation rental software, offering users assistance with managing reservations, accounting, property listings and distribution, and more.

Escapia’s reservation management system incorporates lead management, front desk operations, and guest reviews. Users can view full complete guest histories, including all correspondence, extend reservations directly from within the calendar, produce customizable reservation reports, and let Escapia automatically generate reservation confirmations to send out to guests. Business performance can be viewed on customizable business dashboards, which include daily activity widgets such as check-ins and check-outs, open work orders, unread inquiries, and total rent booked, and can produce reports and graphs for year-to-year comparisons of inquiries, bookings, and income.

Escapia’s rate engine enables property managers to set up and adjust variable rates, special offers, discount plans, flexible charges and add-ons. Users can enter rates in bulk, and test pricing plans before activation, as well as using daily, weekly, and monthly rate calculation. Rates are automatically updated across Escapia and all other partner sites a property is listed on.

Escapia partners with multiple property listing and distribution sites, including Vrbo, BookingPal, and FlipKey, with users able to choose where their properties are promoted. Availability calendars are automatically updated in real time between listing sites and users’ own records. Guest reviews of properties can also be automatically distributed from Escapia to selected partner channel sites.


Key benefits of Escapia

Real-time sync between availability calendars on all distribution and listing sites.

Lead management system keeps track of all prospects and guests in one place.

Business dashboards offer real-time data reporting, customizable data views, widgets, charts, graphs, and drill-down analytics.

Rate management engine enables users to adjust rental rates based on business conditions and occupancy levels, with automation for seasonal and holiday rate changes.

Generate and customize reports on units, owners, guests, reservations, payments, and more.


Images

Escapia Software - Escapia's business dashboard gives users an overview of their inquiries, reservations, and more
Escapia Software - Users can view graphs of their reservations, inquiries, and income in Escapia's dashboard
Escapia Software - Escapia allows users to prioritize and tag incoming inquiries to enable sorting and filtering
Escapia Software - Users can view reservations for all of their properties in a centralized calendar in Escapia
Escapia Software - Escapia generates full customer histories, including all previous reservations and inquiries
Escapia Software - Users can manage housekeeping for their properties from within Escapia
Escapia Software - Escapia provides a mobile app for both property owners and guests to use
Escapia Software - Users can respond to inquiries, send out quotes and request payments from within Escapia's app
Escapia Software - Escapia has multiple network partner sites where users' properties can be listed
View 9 more
Escapia Software - Escapia's business dashboard gives users an overview of their inquiries, reservations, and more
Escapia Software - Users can view graphs of their reservations, inquiries, and income in Escapia's dashboard
Escapia Software - Escapia allows users to prioritize and tag incoming inquiries to enable sorting and filtering
Escapia Software - Users can view reservations for all of their properties in a centralized calendar in Escapia
Escapia Software - Escapia generates full customer histories, including all previous reservations and inquiries
Escapia Software - Users can manage housekeeping for their properties from within Escapia
Escapia Software - Escapia provides a mobile app for both property owners and guests to use
Escapia Software - Users can respond to inquiries, send out quotes and request payments from within Escapia's app
Escapia Software - Escapia has multiple network partner sites where users' properties can be listed

Not sure about Escapia? Compare with a popular alternative

Escapia

4.5 (130)
VS.
Most reviewed

Starting Price

US$10.00
month
US$17.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

75
81

Integrations

31
17

Ease of Use

4.2 (130)
4.3 (814)

Value for Money

4.5 (130)
4.4 (814)

Customer Service

4.6 (130)
4.5 (814)

Alternatives

Lodgify

4.5
#1 Alternative to Escapia
Lodgify is the easiest way to build your own vacation rental website, accept online credit card payments and manage all...

Checkfront

4.5
#2 Alternative to Escapia
Checkfront is an online booking system that enables businesses to handle their inventories, centralize reservations, &...

Lodgix

4.8
#3 Alternative to Escapia
Lodgix is a vacation rental, online booking and guest management system for property managers and owners, inns, bed and...

Guesty For Hosts

4.7
#4 Alternative to Escapia
Guesty provides short-term property managers, hosts and property management companies with an end-to-end solution to...

Reviews

Overall rating

4.5 /5
(130)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support Software
4.6/5

Already have Escapia?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 130
Hayley
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Overall Management Software

Reviewed on 2017-06-27

It makes the ease of making reservation easy for our staff overall and the guests have less wait...

It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes.

Pros

So many great things to say it is hard to know where to start. It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence. The visual calendar is another added bonus because it gives a great overall picture of each home and dates that are and are not available so filing spots is very easy. The quick quote feature is fabulous as you can pick a home in the drop down menu and apply any filter and discounts that you already have up to any home easily. Web based is a very huge bonus because you are able to view any information on any device no matter where you are. The software also links up to many other sites so linking and sharing homes and rates is as easy as clicking a button and everything feeds right over. The quick search button at the top makes it very easy to find reservations that are valid or cancelled without having to use many steps.

Cons

When adding some new charges they can be hard to track if you are not 100% sure which report that you should be running to find them. Processing revenue can be difficult at some times when guests are in house and reservations crossover between months. This is mostly because if you need to adjust a reservation and revenue has already been processed it can cause some errors with commissions. Just have to be extra aware of what you are doing to not make any mistakes.

John
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Going Beyond a Necessary Evil

Reviewed on 2020-10-28

I like the changes we are seeing in Escapia. I still have some baggage from their past communication...

I like the changes we are seeing in Escapia. I still have some baggage from their past communication practices (starting around 2018) that have given me a lasting impression of a "like it or leave" attitude. By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform. They've improved their communication since 2018, but I still find myself unsure if their changes are for the better of their PM clients. I think they are taking the right steps, however, and my trust is being rebuilt in them.

Pros

I like the gradual commitment to improvement that Escapia has been implementing over the past year. I think the COVID-19 crisis prompted urgent action on improving their software, now that most people in the vacation rental industry are working remotely. The UI changes and business/performance dashboards have made navigating and interpreting information much better.

Cons

The unit integration navigation still feels clunky. Thankfully, we don't have a substantial amount of 3rd-party apps that we need to integrate, but it would be nice to have a core integration hub that makes app navigation easier.

Bradley
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Does a lot of stuff... if you can figure it out

Reviewed on 2018-09-19

Pros

Escapia has a lot of features: EscapiaNET allows you to distribute units to many listing sites and other softwares, the rate engine and fees allow you to set up a lot of rate rules etc, and the reservation grid makes it easy to see which units are booked when. There are also a lot of reports available to generate from Escapia.

Cons

Escapia's biggest con really is that it is so complicated. Nothing is easy to do in Escapia, nothing is intuitive. Even after using it for years I still have a hard time remembering and figuring out where everything is. There is a lot of support documentation, but even that isn't always easy to use, and some of it is outdated.

Joy
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Absolutely Over the Top Pleased with Escapia by HomeAway!

Reviewed on 2014-10-20

I made the decision that Escapia would suit our needs best (in Feb of 2014).The integration is very...

I made the decision that Escapia would suit our needs best (in Feb of 2014).The integration is very detailed, but I knew what the end goal was when I had researched Escapia. One determining factor in going with Escapia, was the fact that HomeAway was so active and aggressive in this industry. It only made sense to partner with the Giant and take advantage of all the opportunities it would offer my company.

The things that I consider absolute PROS: They have automated all the tedious/time consuming processes such as rate building & yield management that I would spend days and hours on with our old software & now I do in about 30 minutes. I have the option of building my own rules & rate tiers, depending on our need to maximize occupancy & revenue. After my initial rules are built, I do not have to go in and spend 2 hours a day to make sure this is done..Escapia made it simple & it DOES the work for me. My saved time = revenue saved and made because I can now focus on new projects to produce new revenue streams.

Escapia also has so many opportunities to partner with multiple booking sites, that I have "new eyes" looking and finding my company every hour of every day.

For our marketing platform, I struggle with tracking and integrating between the time we developed a concept ->to putting it on our sites -> to launching the promotion(via any platform) ->to analytics->to eCommerce->to complete tracking. With our old software, it took sometimes a week to set all of that up from start to finish. With Escapia, I do it all at once, Again, so many saved hours and best of all ACCURATE Tracking and Conversion Reports & a websites that do what they are supposed to do: WORK.

They have support that answer and listen to the issue and most of the time walk you thru it and find the problem immediately and "teach" you how to address and fix it. That is worth the integration itself.

You have to do the work on the front end but after that it is pretty painless & we have more than made back the cost of the software in saved time, revenue, happy guests, our favorite: HAPPY OWNERS. The owner access is simple, easy & our owners are more than pleased with this aspect of Escapia & they have noticed the new and maximized exposure Escapia gives us.

I can say without hesitation, I made THE BEST choice for our company and could not be more pleased and my expectations have been blown away by Escapia and what it gives me.

suzanne
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best software out there for Property Managers

Reviewed on 2018-12-05

WE are very proud to be a part of the Escapia partnership with their software we have experienced...

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Pros

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Cons

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

Showing 5 reviews of 130 Read all reviews

Escapia FAQs

Below are some frequently asked questions for Escapia.

Escapia offers the following pricing plans:

  • Starting from: US$10.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pay a flat monthly fee based on the number of properties you manage. No percentage fees per booking, no additional cost for listing on Vrbo, no surprises — pricing you can plan for. Pricing starts at $10 per unit based on a 100-unit customer. Contact us for your custom pricing quote!

Escapia has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Escapia supports the following languages:

English

Escapia supports the following devices:

Escapia integrates with the following applications:

Akia, Autohost, BeHome247, Beyond, BookingPal, Breezeway, Brivo Access, Celero, DACK, Duve, EZCare, LSI Tools, Lodgable, Lynx, NextPax Channel Management System, Operto Teams, PMT, PriceLabs, Properly, Rentals United, Rently, ResortCleaning, Revinate, RueBaRue, StayFi, Track Pulse, Turno, VacayHome Connect, Vrbo, Wheelhouse, authorize.net

Escapia offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Escapia.