About Vonigo

Vonigo is a cloud-based business management software that helps organizations to optimize the various steps in the service delivery process including customer requests, invoicing, payments, reporting and taxes. The software can be accessed on any device including tablets and mobile devices using browser based apps.

Vonigo lets users streamline business services by offering features such as work order management, client relationship management, online payments and invoicing, quote management using mobile tools and inventory management. The software provides a user directory and a complete history of interactions with every customer, as well as helps to capture digital signatures on quotes, work orders, invoices & contracts and provides location-based reports. Vonigo’s online booking engine integrates with the customer’s existing website to improve the customer experience and can be configured to meet the customer’s needs.

The tool also automates the delivery routes and dispatching process and integrates with third party applications such as QuickBooks and Google Analytics for accounting, reporting and analytics. There is also a call center facility to manage calls from a dashboard and role-based user permission settings to improve security.

Vonigo supports businesses of all sizes including single-location businesses, franchises and multi-location enterprises. The solution has a wide clientele list including companies such as ranging from startups to the Fortune 500.

Key benefits of Vonigo

● Vonigo helps to schedule & manage teams efficiently with location-based optimization support and drag & drop functionality to maximize productivity.
● The software helps in customer relationship management by managing, assigning, tracking and completing inbound client requests.
● Vonigo comes complete with estimating, invoicing, and payments to streamline key operational functions.
● Vonigo offers pre-built, configurable business reports that provide insights into the company’s financial service, sales and customer health.
● The product integrates with Google Analytics to optimize campaigns, increase revenue and improve conversions.
● Security of the data stored is ensured by SSL encryption, intrusion detection, firewall protection and a 99.99% uptime of global infrastructure.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia

Supported Languages

English

Images

Vonigo can be accessed on any device type including tablets and smartphones
Vonigo helps manage client relations
Vonigo helps define sales territories and schedule teams efficiently
Vonigo offers tools for scheduling teams efficiently
Vonigo provides dispatch and route automation features
Vonigo provides users with dashboard features
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Vonigo video
Vonigo screenshot: Vonigo can be accessed on any device type including tablets and smartphones Vonigo screenshot: Vonigo helps manage client relations Vonigo screenshot: Vonigo helps define sales territories and schedule teams efficiently Vonigo screenshot: Vonigo offers tools for scheduling teams efficiently Vonigo screenshot: Vonigo provides dispatch and route automation features Vonigo screenshot: Vonigo provides users with dashboard features

Features

Total features of Vonigo: 140

  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Appointment Management
  • Asset Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Management
  • Barcode Support
  • Billing & Invoicing
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Case Management
  • Client Management
  • Clock In / Out
  • Collections Management
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Employee Communities
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profile
  • Employee Time Tracking
  • Equipment Tracking
  • Estimating
  • File Management
  • Forum / Discussion Board
  • GPS
  • GPS Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Capture
  • Lead Management
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multimedia Support
  • Partial Payments
  • Payroll Integration
  • Permission Management
  • Physical Asset Tracking
  • Price Management
  • Project Notes
  • Project Time Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Route Management
  • Route Optimization
  • SMS Integration
  • SSL Security
  • Sales Reporting
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock
  • Timesheets
  • Transaction History
  • URL Customization
  • User Management
  • Video Management
  • Work History
  • Work Order Management
  • Workflow Management

Alternatives

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ServiceWorks

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RazorSync

4.4
#3 Alternative to Vonigo
RazorSync is an incredibly powerful, simple business management software for your mobile phone, tablet & computer....

ServiceTitan

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Reviews

Overall rating

4.7 /5
(71)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.8/5

Already have Vonigo?

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Showing 5 reviews of 71
Sawyer W.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Completely Custom Solution!!

Reviewed on 2019-05-21

Pros

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of.

On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to day zoning and pricing, which is something we leverage differently in each city.

The developers, and managers at Vonigo also have our best interests in mind. In under 2 months with Vonigo I was getting the opportunity to give feedback to C-level executives within the company, and truly felt heard. That is something special that you don't see with many companies at all.

All-in-all, the custom solution, and attention to detail from the Vonigo team have caused our conversion rates to go way up. This will enable us to soon be moving to a completely online sales funnel. Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.

Cons

Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes than anything else.

Furthermore, a lot of Vonigo's additional features seem a bit better on paper than they are in reality. We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things. For Vonigo to be truly all-in-one I feel that these features still need a lot more attention (which they are aware of and working on).

Kyle T.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall, it's been fantastic.

Reviewed on 2018-02-14

There are so many benefits. Having a database of all your donors is huge. If I'm having a light...

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Pros

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Reed G.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

Reviewed on 2018-07-18

easy to implement - Team in Support has become essential really helps.

easy to implement - Team in Support has become essential really helps.

Pros

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Cons

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Continues to work for a nationwide business.

Reviewed on 2020-11-11

Pros

The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.

Cons

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.

Kate B.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

What I love about Vonigo

Reviewed on 2020-07-13

Vonigo allows us to have visibility into our franchisees' business activities, makes for easy...

Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.

Pros

Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

Cons

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

Showing 5 reviews of 71 Read all reviews

Vonigo FAQs

Below are some frequently asked questions for Vonigo.

Vonigo offers the following pricing plans:

  • Starting from: US$98.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Starter: $98/user/month Professional: $119/user/month Premium: $139/user/month

Vonigo offers the following features:

  • Accept credit card payments
  • Accounting
  • Add logo, theme and custom URL
  • Asset Tracking
  • Create branded invoices
  • Dashboard
  • Email notifications
  • Firewall protection and intrusion detection
  • Integration with QuickBooks
  • Integration with other applications
  • Mobile quotation tool
  • On-screen signature
  • Online payments
  • Reporting System
  • Route optimization
  • Royalty collection
  • SSL encryption
  • Track real-time inventory
  • User permissions
  • View status of work orders

Vonigo has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Vonigo supports the following languages:

English

Vonigo supports the following devices:

Android, iPhone, iPad

Vonigo integrates with the following applications:

AskNicely, Authorize.net, Google Analytics, Google Calendar, Nectar Desk, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Online Advanced

Vonigo offers the following support options:

Phone Support, FAQs, Video Tutorials, Knowledge Base, Online Support

Related categories

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