Bookeo
About Bookeo
Bookeo flexible scheduling and reservation system lets you focus on what you love while your appointment book fills up with bookings. Customers can easily book and pay online, from your website and Facebook page – from any device. Bookeo will send an automatic booking confirmation and reminder.
Bookeo also offers advanced tools to increase your sales, such as gift vouchers, promotions and prepaid packages.
Start taking bookings on your web site today! Sign up for our 30-day free trial. No credit card required.
Key benefits of Bookeo
• No commissions charged to you. No consumer fees charged to your customers. Only a low, flat monthly fee.
• Get online bookings and payments directly on your web site.
• Manage customers with integrated CRM.
• Enjoy total flexibility in scheduling rules with staff schedules, alternating locations, special opening days, and more.
• Increase sales with gift vouchers, promotions, prepaid packages and social marketing tools.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Happy Customer
Reviewed on 2023-05-01
Pros
I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero
Cons
There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.
Response from Bookeo
Hi Jacob,
Thank you so much for taking the time to leave an excellent review.
We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.
Shannon
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Very upset
Reviewed on 2023-11-08
Pros
Easy to use. No customer service when you need it
Cons
Cancelled many months ago only to find out that I was still being charged. When questioned about it they stated that it was cancelled 3 days prior. I did nothing 3 days ago. Today is when I noticed the charges. LIES
Response from Bookeo
Hi,
Unfortunately, since your full name or company name was not provided in the review, we are unable to investigate the matter further.
The cancellation process for an account is initiated by following these specific steps: https://support.bookeo.com/hc/en-us/articles/360018198191.
Failure to follow these steps will result in the account remaining active, with the credit card on file being charged automatically monthly. Furthermore, depending on the account settings, the system can automatically send the monthly invoice via email to the account owner. The monthly charge shows on your credit card statement. It surprises me to learn that you were unaware of the fact that your account was still active.
Regards,
Shannon
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Customer service is less than unacceptable
Reviewed on 2024-03-11
Bookeo was fine up until they did their last update and now I no longer receive emails from them....
Bookeo was fine up until they did their last update and now I no longer receive emails from them. They are blaming me for the changes when my email address didn't change. There were no changes to my domain. The only change was their update and the fact that they are willing to properly assist in rectifying this issue is the reason for this review. I have also seen other comments from this company and they are just out right rude because they are only emailing.
Pros
The ability to allow my customers to book without speaking with a person
Cons
Bookeo customer service reps are awful. They are condescending in the emails and take the real responsibility for issues that arise due to their updates. The fact that you can't actually speak to a person is another con because there is no way to hold anyone accountable for the poor service customers receive.
Response from Bookeo
Hi Nikki,
I can confirm that there have been no recent updates regarding email notifications.
After reading your review, I searched for the email thread for this issue. I saw that our Technical Support Team verified that the email notifications for the bookings you mentioned not receiving had been successfully delivered to Gmail, for your email address.
We found the delivery receipts provided by Gmail mail servers, confirming that the emails were received successfully by Gmail. We sent you a copy of these receipts.
We also explained that what happens to an email after it has been delivered to the recipient's mail service is outside of our control, and recommended steps to follow to ensure that you keep receiving email notifications in your inbox.
You never confirmed that you followed all the recommended steps. I would highly recommend following the steps outlined by our Support Team to ensure that youkeep receiving email notifications from Bookeo.
Regards
Shannon
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Bookeo
Reviewed on 2021-10-11
I love Bookeo as I can use PayPal, have payment option to chose from and a modern, professional...
I love Bookeo as I can use PayPal, have payment option to chose from and a modern, professional booking page.
Pros
I love the modern looks of the booking page and use of my branding colours and images.
It looks modern and professional with easy instructions for clients booking online to follow.
The price is fantastic and for me as small business affordable. I have in the past tried anything from Setmore, Accuity, Canlendy, woocommerce booking to vCita. All are good but expansive and booking pages are not what I wanted. vCita is very good but very expensive.
Bookeo's booking page is fantastic and looks clean and modern and easy to use.
Wish I had found Bookeo much earlier. It uses PayPal which I love. Customer service is on the ball and very helpful. I love that I have payment options at time of booking, to chose from like pay now, deposit or do nothing.
Cons
At first I had an issues with the set-up software, it takes a bit getting used to and some instructions were not clear to me a I had to get back to Customer service a good few times.
I am now used to it but would like it to be a bit more intuitive and in my mind has steps that could be reduced, for example categories and services. Also, integration with other apps is limited which I found interesting, Bookeo is not on Zapier.
Response from Bookeo
Thank you so much for taking the time to leave this amazing review, Leah.
We are thrilled that you like Bookeo's highly customizable, modern and professional interface as well as our simple pricing and our technical support!
Please do not hesitate to contact us if you need any further assistance.
Thank you again,
Shannon
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Bookeo is the Best
Reviewed on 2019-12-11
Previously we took all reservations for programs over the phone or email. Our programs are in...
Previously we took all reservations for programs over the phone or email. Our programs are in high-demand and our schedule changes frequently. Often we would go through multiple rounds of back-and-forth with a customer before we were able to book their program, and tracking which requests came first was a nightmare. Bookeo has alleviated so much stress and work hours!
Pros
I love working with the Bookeo team! They have been incredibly attentive, always replying to help requests within 24 hours, and they usually go above and beyond to thoroughly explain processes that are confusing. I also like that we can capture guest information and sync bookeo to our mailchimp and google calendars!
Cons
I wish I could assign more than one resource to a program or tour. We use a lot of resources to run our programs (staff, vehicles, equipment, etc.) and it would be nice to have bookeo track all of these resources.
Response from Bookeo
Hello, thank you for your great feedback. We are always looking for ways to improve Bookeo, so your feedback will be passed along to our developers.
Cheers
Shannon
Bookeo FAQs
Below are some frequently asked questions for Bookeo.Q. What type of pricing plans does Bookeo offer?
Bookeo offers the following pricing plans:
- Starting from: US$14.95/month
- Pricing model: Subscription
- Free Trial: Available
No consumer fees. No commissions.
Q. Who are the typical users of Bookeo?
Bookeo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Bookeo support?
Bookeo supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Bookeo support mobile devices?
Bookeo supports the following devices:
Q. What other apps does Bookeo integrate with?
Bookeo integrates with the following applications:
2Checkout, BigCommerce, BluePay, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Jimdo, Joomla, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, PayPal, Shopify, Square Payments, Square Point of Sale, Squarespace, Stripe, Twitter/X, Weebly, Wherewolf, Wix, WordPress, Xero, Yahoo Small Business, authorize.net
Q. What level of support does Bookeo offer?
Bookeo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat
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