About Magentrix

Magentrix allows organizations to deliver content, share information and engage partners and customers with a completely customizable and branded portal that is up and running in days.

Partner relationship management (PRM) portals allow your partners to securely self-register, submit deals, access documentation, training modules or learning paths with certifications, and more.

Customer success portals enable self-service to help your customers log in to view or update their information, access knowledge bases with answers, log tickets, consume documentation and download updates.

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Key benefits of Magentrix

Extend your CRM (Salesforce, Microsoft Dynamics, HubSpot) for partner relationship management (PRM) portals and customer portals.
Easily launch self-service portals in days with preconfigured features.
Where we really stand out from the crowd is our integrated IDE and support. Anyone can configure just about anything with clicks not code.
Power your partner program with rewards + redemption (gamification), automated partner onboarding, lead sharing and registration, lead distribution and management, deal registration and management, sales enablement, online training and certification, and more.
Accelerate your customer success with self-service, online training, help tickets and case deflection, access to content and more.
Customize the look and feel with your own brand.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico

Supported Languages

English, French, German, Russian, Spanish

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Images

Partner home (Audiocodes)
Partner Relationship Management community from onboarding to training, certification, deal management, sales enablement and performance management.
Custom Themes provide unique look and feel to match corporate branding
Partner relationship management from onboarding to training, certification, deal management, sales enablement and performance management.
Salesforce, Microsoft Dynamics, and HubSpot integrations extend your data.
Fully integrated native LMS with courses, lessons and quizzes for certification and compliance training.
Reduce case volume with fully integrated knowledge base.
Flexible articles module includes rich text posts, categories, tags, layouts, subscription and approval workflow.
Full featured file storage and sharing with version control.
Built-in analytics with permission settings enables cross-entity reporting and dashboards.
View 11 more
Magentrix video
Magentrix video
Magentrix video
Magentrix screenshot: Partner home (Audiocodes) Magentrix screenshot: Partner Relationship Management community from onboarding to training, certification, deal management, sales enablement and performance management. Magentrix screenshot: Custom Themes provide unique look and feel to match corporate branding Magentrix screenshot: Partner relationship management from onboarding to training, certification, deal management, sales enablement and performance management. Magentrix screenshot: Salesforce, Microsoft Dynamics, and HubSpot integrations extend your data. Magentrix screenshot: Fully integrated native LMS with courses, lessons and quizzes for certification and compliance training. Magentrix screenshot: Reduce case volume with fully integrated knowledge base. Magentrix screenshot: Flexible articles module includes rich text posts, categories, tags, layouts, subscription and approval workflow. Magentrix screenshot: Full featured file storage and sharing with version control. Magentrix screenshot: Built-in analytics with permission settings enables cross-entity reporting and dashboards.

Features

Total features of Magentrix: 44

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Automatic Notifications
  • Case Management
  • Channel Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Content Management
  • Course Authoring
  • Custom Development
  • Customizable Branding
  • Dashboard Creation
  • Distribution Management
  • Document Management
  • Document Review
  • Document Storage
  • Event Management
  • File Management
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Lead Management
  • Learning Management
  • Online Forums
  • Opportunity Management
  • Partner Management
  • Partner Portal
  • Real Time Analytics
  • Reporting & Statistics
  • Rewards Management
  • SSL Security
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Training Management

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Reviews

Overall rating

4.7 /5
(24)
Value for Money
4.7/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.7/5

Already have Magentrix?

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Showing 5 reviews of 24
Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great to keep your business team working together.

Reviewed on 2018-08-31

Pros

Lots of flexibility with the software’s features— really helped to boost sales and share leads across multiple platforms.

Cons

I had a data connectivity issue and had to contact customer support— issue was on vendor side.

Response from Magentrix

Thank you for your review, we are very pleased to know that you are happy with the portal and its capabilities and that our customer services team has been able to assist you with any issues that have come up.

Roger E.
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Could a software provider be any more helpful?!

Reviewed on 2017-01-09

18 months after starting to integrate Magentrix with Salesforce our portal is now woven into many...

18 months after starting to integrate Magentrix with Salesforce our portal is now woven into many of our business processes. Even though Magentrix can clearly rely on our continued custom, they are still more helpful, flexible and supportive than I could wish for. Not only is the software reliable and robust, the support, discussion forums, blogs etc complete the package.
Of course there are things I'd like them to change or improve, but at least it feels like they are actually listening when I make these suggestions. I'm an administrator rather than a programmer, so I've really appreciated the ease with which I've been able to create, configure and maintain pages, classes, workflow etc without needing too much re-education.
Thanks.

Pros

Good integration with SalesForce. Efficient user interface for management of portal. The scope of the functionality is more limited by our imagination than by the software.

Cons

Some of the constructs and semantics around the "code" could be better explained and validation of code could be better.

Jennifer J.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Feedback from JA

Reviewed on 2016-09-27

We have been quite pleased with the system but do find it challenging to get issues resolved. We...

We have been quite pleased with the system but do find it challenging to get issues resolved. We recently had a glitch in the system that we spent a lot of time on finding the root of the issue and then getting a resolution.

Pros

unlimited users

Cons

administrator portal is not easy to navigage

Daniel M.
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Magentrix review (Sodexo México)

Reviewed on 2016-09-22

the system is really useful, it get us the ability to create and manage all kind of records...

the system is really useful, it get us the ability to create and manage all kind of records on-line.
It allow us to have a bigger number of users in the platform with self-service portal license. Giving us the chance to enhance and reduce the time in our processes.

Pros

The capability to have the platform in all kind of devices.
Have the information 24/7 365 for all users in all moment.
The capability to have reports.

Cons

You can get a better app if you simplify the workflows (is kind of complicated creating them from Magentrix).
The capability to have automations not only for mails, but to update other fields.

Andrea S.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Magentrix is feature rich, has a beautiful interface, and the customer support is TOP NOTCH

Reviewed on 2016-09-23

We've been using Magentrix for over 3 years for our customer portal solution, integrated with...

We've been using Magentrix for over 3 years for our customer portal solution, integrated with Salesforce. We evaluated the Salesforce portal at the same time and found that Magentrix was far superior in every way -- a simplified pricing model, handholding support during setup and post-implementation, and a beautiful interface both on desktop and mobile. The 4 star ease of use is simply due to the time it takes to setup the security and portal before you can go live - at least when we went through implementation it was not "out of the box" setup, but that's due to the serious fine-tuning you can do from a security and user profile perspective. It's more like, "what can't you do with Magentrix" as opposed to "what does this product do?" It's so flexible that you can configure it to suit any possible business need. The developers, I'm convinced, are geniuses. I've never seen such flawless updates and features before in any product that we use. We use it to integrate our knowledgebase from Salesforce, product documentation, for customer help desk tickets, training videos, white papers, and more. Once it's set up, it is really a set it and forget it application that just works flawlessly.

What really makes Magentrix shine, though, is the SUPPORT. These people are like the Four Seasons of software vendors! The response time, follow-up, knowledge level of the folks answering questions, and ability to offer a variety of approaches and solutions to a single business need truly underscores Magentrix' reps deep level of product and Salesforce knowledge. I really feel like they are on our side, a part of our team, and are -- by far -- the best, most valued, and easiest vendor relationship we have.

Pros

Customer support, features, timely updates

Cons

Nothing

Showing 5 reviews of 24 Read all reviews

Magentrix FAQs

Below are some frequently asked questions for Magentrix.

Magentrix offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Magentrix offers the following features:

  • CRM Integration
  • Client portal
  • Collaboration
  • Collaborative workspace
  • Content Management
  • Deal Management
  • Document Management
  • File management
  • Ideation
  • Knowledge base
  • Lead Registration and Distribution
  • Learning management
  • MDF
  • Online forums
  • Partner Performance Management
  • Partner portal
  • RESTful API
  • Reporting and Dashboards
  • SSL security
  • Sales Enablement
  • Single Sign On
  • eLearning, Training and Certification (LMS)
  • onboarding

Magentrix has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Magentrix supports the following languages:

English, French, German, Russian, Spanish

We do not have any information about what devices Magentrix supports

Magentrix integrates with the following applications:

Adobe Sign, Authorize.net, Formstack Forms, LiveChat, Mailchimp, Salesforce Sales Cloud, Stripe, VisitorTrack, Wazala, Zapier

Magentrix offers the following support options:

Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials

Related categories

See all software categories found for Magentrix.